Spotify (Windows Desktop) Forces Login Through Browser

[augurus]

Plan

Free

Country

United States

Device

Laptop

Operating System

Windows 11

My Question or Issue

When I open the Spotify (Windows Desktop application), I no longer receive the login prompt (it had stopped working maybe 2-3 days ago); instead, I receive the prompt in the attached image, asking me to login through the browser.  Login from the browser works, but I would prefer to login from the app and not always open a browser.

I have already tried uninstalling, clearing temporary and registry files, restarting the computer, then reinstalling.

I checked with my Firewalls and they all seem to permit Spotify to do as it pleases.

I don't seem to have any connection issues as I'm freely surfing the web and logging in from the browser.

I would appreciate any suggestions.

[TheLowering]

Plan

Premium

Country

Ukraine, but have to stay in Russia currently

Device

PC

Operating System

Win10

My Question or Issue

Happened just today. 

Now I am capable of logging in only through the web browser. In the current country I am now, I cannot login properly: open the page "Spotify is not currently abailable in your country". 

My subscription is the family-one, from the whole other country. Here, in Russia, where I have to currently stay due to well-known situation, I need to change profiles with one more man almost each day (his and my accounts), only to listen to ourselves music. 

Earlier I could do that without much problems. Now, with logging through the browser, I need to handle problems like VPN, reloading pages, etc. 

Why is that so? What is bad with logging through the app? Please turn it back, it's very inconvinient

[Puckman637]

Plan

Premium

Country

USA

Operating System

Windows 11

My Question or Issue

Hi Guys,

I keep getting an email on my phone to update my computer apps for spotify as you will not be supporting the old version soon. I downloaded and installed the spotify app but when I go to login I get a button that says "login online ". When I click on that button nothing happens. It says "not seeing the browser tab ? Try again." When I do that it cycles the login online button again. I can go online and login there.  I have the settings set to auto detect for proxy setting. I am not sure what I need to do to get the app to let me login on my computer. 
Thanks

[AlejaR]

Hey @Puckman637,

Thanks for posting in the Community and welcome.

In this case, we'd recommend following these steps:

1. Open the desktop app.
2. Select the green button, namely Log In. Once you've done that, you'll be redirected to the web browser for an authentication process.
3. Once in the web browser, insert your login credentials.
4. Then you'll see a green button, namely CONTINUE TO THE APP. If the app is installed on your computer, it'll redirect you once again to it.
5. Tap that button. It'll open the desktop app, and the first thing you'll see is the message to try again. Don't panic! Sometimes you'll need to wait up to 15 seconds before your account opens. So we'd suggest you wait a few seconds once you tap CONTINUE TO THE APP button.

 If the above doesn't do the trick, would you mind sharing with us the exact Spotify version you're running in your device? To check it, got to Control Panel in your computer> Programs> Programs and Features. There, on the list, locate Spotify and its version under version.

Keep us in the loop!

[Dian]

Hey @TheLowering,

Thanks for posting in the Community.

The described experience is due to a new security implementation we're gradually rolling out. Soon it'll be implemented for desktop app users as well.

Hope this clears things a bit,

Cheers!

[garseneau]

I have the same issue and it's this line that doesn't work:

1. Select the green button, namely Log In. Once you've done that, you'll be redirected to the web browser for an authentication process.

It never opens and web browser to authenticate. I've uninstalled/reinstalled, cleared cache, rebooted, disabled all blockers, nothing. What is the fix for this?

[Yordan]

Hi folks!

By "disabling all blockers" do you mean Windows Firewall @garseneau? If you meant something else, make sure that your firewall settings aren't blocking Spotify.

Something else you can try is reinstalling Spotify from a different source to see if that does the trick: if you downloaded the current version from the Microsoft Store, try the one from our website instead, and vice versa.

Let us know how it goes.

[mongrellord458]

In the same position. I have tried literally everything and I still cannot get the app to open the browser window. This is the worst case of "if it ain't broke, don't fix it" I have ever seen. Why do y'all insist on adding such useless features? 

[garseneau]

I meant pop up blockers, firewalls, anti-virus, everything. It still doesn't work in Windows. Works fine on my Mac, pops open a browser to login in but on Windows you get no pop up.

[garseneau]

Only way I got it to work was doing it on a Mac instead of Windows. Definitely something broken with the Windows app.

[Eni]

Hey folks, 

Thanks for your replies. 

@mongrellord458, could you let us know which troubleshooting steps you've already tried? That way we can avoid repeating any steps. 

@garseneau, just to confirm, are you now able to log in to the desktop app on your Windows PC as well?

We'll be on the lookout. 

[garseneau]

No, I still can't get it to work on Windows, no matter what browser I set as default or what blockers I disable. I can **only** get it to work on a Mac. This only changed after the forced update.

[OscarDC]

Hey @garseneau, 

Thanks for getting in touch about this.

If the issue is just with the Windows desktop version, could you confirm if you're using the version downloaded from our website or if it was downloaded from the Microsoft store? In case you haven't tried the other source mentioned, could you try it to see if it makes any difference?

Also, this issue could be related to some specific cache stored on your PC as well. We understand you've already cleared the app’s cache, but this one is in a different location. In this case, we'd recommend clearing any entries which contain "'Spotify" from the host files on your computer by following the instructions mentioned in this post

Lastly and if the issue persists, since this issue could be related to an outdated version of the app, would you mind including in your next response the Spotify version you're currently running to continue investigating the case?

We'll be on the lookout.

[garseneau]

---

If the issue is just with the Windows desktop version, could you confirm if you're using the version downloaded from our website or if it was downloaded from the Microsoft store? In case you haven't tried the other source mentioned, could you try it to see if it makes any difference?

Tried both, no change.

Also, this issue could be related to some specific cache stored on your PC as well. We understand you've already cleared the app’s cache, but this one is in a different location. In this case, we'd recommend clearing any entries which contain "'Spotify" from the host files on your computer by following the instructions mentioned in this post

 Followed the guide but there were no Spotify or Fastly links there.

Lastly and if the issue persists, since this issue could be related to an outdated version of the app, would you mind including in your next response the Spotify version you're currently running to continue investigating the case?

---

I can't tell as I can't open the app the follow those directions. It's whatever the version was last week, this just started happening when I updated to the newest version.

App opens fine, it just can't launch the browser for whatever reason.

[Joan]

Hi there @augurus,

Thanks for reaching out. This is an intentional new function. For security purposes we are currently in the process of testing out different login methods, this being one of them. We’re always testing possible improvements and new features, so you might see something on the app or get a brand-new feature for only a temporary period as part of a test.
 

We can confirm that this feature is still being tested. At Spotify, we're often testing new features and improvements, that's why you may have something in the app that other users don't or vice versa, or have a feature to try temporarily. In this case, we suggest to keep the app always updated so you don't miss out on any new features and improvements.
 

If you need a hand with anything else, the Community is here for you.

[su31]

I'm having the same problem with the same steps described in this thread.

[jjdin25]

Why have you done this for Desktop App users too?! What a ridiculous and inconvenient implentation. So now every time I log in on my work laptop I have to jump to the web browser to log-in before going back to the app, and so the process repeats every day with me having multiple devices to log in to Spotify on. Why not just keep log-in within the app?!

[wigglyfruitcup]

I cannot even sign in on the desktop app.. how do you even do that? I can sign in on the web browser

[augurus]

Do you have temporary work around?  Even when I login from browser, then try to Open In Desktop App, the Desktop App still provides the same Log In From Browser prompt even though I have already logged in from browser.  Is there a way to revert or work around this?  If you can do neither, can you give your users and customers an ETA on when we can start using your application again since it's currently not functional at all?  This seems like a major bug which prevents your customers from using your application.

[jmartin919]

Plan

Free

Country

USA

Device

Dell PC

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

Windows 10

My Question or Issue

When I try to log into the desk top app it says "Go to your browser to log in. Not seeing the browser tab? Try again." Browser tab does not come up. "Try again" gets me nowhere.