Spotify Windows player Discovery screen frozen display

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Spotify Windows player Discovery screen frozen display

user-removed
Not applicable

Hello!

 

After the recent update, the discovery screen appears to freeze up graphically on my computer. I can still click links that are 'invisible' and even scroll down and things seem to move by (although I don't see any change except that my mouse pointer turns into that pointing hand that normally shows up when you mouse over a link; the locations that it turns into a pointer change). All other sections appear to work just fine in the desktop app.

 

It seems that the page just doesnt render beyond the point to where it finishes loading, no content shows up at all, but it's there... just not graphically.

 

Was there some kind of change in how the discovery section renders? Maybe using hardware rendering or something?

 

Edit: this affects Apps as well, or at least so far the Pitchfork app.

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Solution!

Re: Spotify Windows player Discovery screen frozen display

user-removed
Not applicable

According to this doc here, which shows Chromium switches, the following spotify.exe switches can be used to switch off various hardware/GPU accelerations in Spotify. This might be handy for anyone who has experienced issues after latest version switch to 0.9.4.169.gc0399df6

 

Here's a few that I started with,

 

--disable-accelerated-video
--disable-accelerated-plugins
--disable-accelerated-overflow-scroll
--disable-accelerated-layers
--disable-accelerated-fixed-root-background
--disable-accelerated-compositing
--disable-accelerated-2d-canvas

 

You can make a shortcut with the switches or a batch file.
You can also just run the following from Run or a CMD prompt. If it fixes your problem, remove a switch one by one and then you'llknow exactly what needs to be disabled.

 

%APPDATA%\Spotify\spotify.exe --disable-accelerated-video --disable-accelerated-plugins --disable-accelerated-overflow-scroll --disable-accelerated-layers --disable-accelerated-fixed-root-background --disable-accelerated-compositing --disable-accelerated-2d-canvas

 

Using all of these spotify.exe switches fixed it, so I whitled it down to the culprits; these here:

 

--disable-accelerated-layers

--disable-accelerated-fixed-root-background

 

obligatory edit: added spotify version

Solution!

Re: Spotify Windows player Discovery screen frozen display

Peter__
Community Legend

If you are on Windows:

 

Completely exit Spotify.

 

Hit start > type "run" > hit enter, copy and paste:

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

into the box and press ok. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

68 Replies

Re: Spotify Windows player Discovery screen frozen display

Rollo_
Roadie

If you look at the "spotifyhelper.exe" processes in Task Manager or Process Explorer, do you have one that's eating up a ton of memory?  I found that to be the case with the swarm.fm app.

 

Just looked, spotify.exe using ~150mb, ONE spotifyhelper.exe process at nearly 250.  I browsed away from swarm.fm to a different app, memory usage back to normal within a few seconds.  But it least it didn't freeze up Spotify 100% like it would in previous versions.

 

I didn't notice anything unusual while browsing Discover, but, as they say, YMMV.

Re: Spotify Windows player Discovery screen frozen display

user-removed
Not applicable

I do see 5 spotifyhelper.exe processes running, and tried forcing all to close and reopening. Even tried a reboot just now. The spotifyhelper processes total about 100 megs altogether, which is no worry at all for the system it's running on.

 

It doesnt appear to me to be a resource related issue to me, more of a change to the way Spotify renders the Discover 'page' and other similar Apps that use the same framework.

 

I'd really be interested in finding out what change happened between 0.9.4.169.gc0399df6 and the previous version as far as how the Discovery page is displayed.

 

Re: Spotify Windows player Discovery screen frozen display

Peter__
Community Legend

@user-removed - There is a little more detail about the 0.9.4 changes in the release notes topic. You are correct, there was a framework change which means the pages are being rendered in a different way and the client now uses hardware acceleration on graphics cards too.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify Windows player Discovery screen frozen display

Downfall
Casual Listener

Something has gone terribly wrong somewhere recently.

 

Since today, I'm unable to run Spotify unless it is in compatibility mode (WinXP SP3). If I try to run it normally, it will crash with the message "Spotify has stopped working" and then shuts down. When I run it on WinXp mode the Discovery-page is either blank or only partially loaded but the rest of the desktop-application seem to work fine. The music plays normally and the UI seems quite the same as in the normal mode. The XP mode clearly strips out some portion of the program that causes it to crash immediately after log in if ran normally.

 

Exactly the same problem occures with Adobe Creative Cloud "application manager", the small program that lists the available applications, updates etc. Immediately after I run it it crashes with the same error message as Spotify. The Creatice Cloud UI seems to use some same elements or framework as Spotify. 

 

So, what on earth is wrong with what? These two problems are very similar in nature and they occured almost at the same time.

 

I'm using Windows 7 Pro 64bit with nvidia gpu.

 

 

Re: Spotify Windows player Discovery screen frozen display

Peter__
Community Legend

The most recent version of Spotify introduced hardware acceleration on graphics cards as part of the Chromium Embedded Framework 3. It might be worth making sure your graphics card drivers are up to date with nvidia and see if that helps at all!

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify Windows player Discovery screen frozen display

Downfall
Casual Listener

Thanks for the reply! I did in fact update my graphics driver about an hour ago, but it did not resolve the problem. I also tried to run Spotify with the hardware acceleration disabled nor did it help.

 

I have a fresh install of Win7 because I just recently put together a new PC, so it's kind of funny that these problems occure right now. It's great that the program still runs OK with WinXP mode, and I've always hated the "Discover" tab so it is not a big loss. Still, it would be nice to have a perfectly running product. After all that's what I'm paying for :)

 

The fact that Spotify used to work alright yeasterday but doesn't do so today keeps bugging me. Nothing has changed on my OS, no updates installed, nothing. It's also weird that only a few users have reported troubles of this nature.

Re: Spotify Windows player Discovery screen frozen display

Greg
Roadie

Hey everyone!

 

Just so we're 100% on this, can everyone try updating their graphics card drivers (If you haven't already) to see if this solves the issue?

 

If you're still seeing the frozen/blank screen, please let us know your Spotify version number and Operating System.

 

Thanks :) 

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Re: Spotify Windows player Discovery screen frozen display

user-removed
Not applicable

@peter - I thought I recognized the glitch. It explains a lot that Spotify went to hardware acceleration. Chrome had this glitch with my desktop customization software as well (yes, totally guilty of messing with the default windows config). I'm using bbLean 1.17.1 x64 (Forum Page Link) and it conflicts with chromium hardware rendering :(

 

I bypass this glitch by turning off hardware rendering in Chrome. I'm gonna go see if I can do that in Spotify and post back.

Solution!

Re: Spotify Windows player Discovery screen frozen display

user-removed
Not applicable

According to this doc here, which shows Chromium switches, the following spotify.exe switches can be used to switch off various hardware/GPU accelerations in Spotify. This might be handy for anyone who has experienced issues after latest version switch to 0.9.4.169.gc0399df6

 

Here's a few that I started with,

 

--disable-accelerated-video
--disable-accelerated-plugins
--disable-accelerated-overflow-scroll
--disable-accelerated-layers
--disable-accelerated-fixed-root-background
--disable-accelerated-compositing
--disable-accelerated-2d-canvas

 

You can make a shortcut with the switches or a batch file.
You can also just run the following from Run or a CMD prompt. If it fixes your problem, remove a switch one by one and then you'llknow exactly what needs to be disabled.

 

%APPDATA%\Spotify\spotify.exe --disable-accelerated-video --disable-accelerated-plugins --disable-accelerated-overflow-scroll --disable-accelerated-layers --disable-accelerated-fixed-root-background --disable-accelerated-compositing --disable-accelerated-2d-canvas

 

Using all of these spotify.exe switches fixed it, so I whitled it down to the culprits; these here:

 

--disable-accelerated-layers

--disable-accelerated-fixed-root-background

 

obligatory edit: added spotify version

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