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Spotify Windows player Discovery screen frozen display

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Re: Spotify Windows player Discovery screen frozen display

DJSmooth
Roadie

Thanks Peter, & just in case anyone working for Spotify is reading, This is still an issue. Every morning I have to copy & paste this  

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

 

in order for my spotify to work properly.  As a premium member, I shouldn't have to jump thru these hoops, it's extremly frustrating.

Re: Spotify Windows player Discovery screen frozen display

Peter__
Community Legend

@DJSmooth wrote:

Thanks Peter, & just in case anyone working for Spotify is reading, This is still an issue. Every morning I have to copy & paste this  

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

 

in order for my spotify to work properly.  As a premium member, I shouldn't have to jump thru these hoops, it's extremly frustrating.


Appreciate its a pain, I've bumped the escalation so the guys know it is still an issue. Just for identification purposes what version of the client are you currently using (Help > About)? 

 

What I would suggest in the mean time to save you from having to copy and paste all the time:

1. Right click on the Spotify Icon on your desktop > Copy.

2. Right click on space on the desktop > Paste. You should get a copy of the Spotify Shortcut. 

3. Right click on the new icon > Select Properties > Shortcut > In the Target box add "--disable-accelerated-layers --disable-accelerated-fixed-root-background" at the end. 

4. Press ok.

 

Then use that icon to launch Spotify - should work (hopefully!).

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify Windows player Discovery screen frozen display

DJSmooth
Roadie

Can't believe this is STILL an issue, I still have to jump thru hoops for this to work properly, what do I need to do to get a proper update?

Re: Spotify Windows player Discovery screen frozen display

psykez
Newbie

For those struggling with this who are running HP laptops with dual graphics options, set spotify to always use "power saving" graphics and this will solve the issue (untill a permanent fix becomes avaliable)

Re: Spotify Windows player Discovery screen frozen display

geomorillo
Casual Listener

i can confirm this to be the solution  --disable-accelerated-layers did the job

Re: Spotify Windows player Discovery screen frozen display

MieszkoIV
Regular

Hey,

 

Having this issue again with version 0.9.8.296.g91f68827.

Luckily it's only album, artists and "covers" of my playlists. Still annoying though :C

 

Cheers!


Przechwytywanie.PNG

Re: Spotify Windows player Discovery screen frozen display

Joe
Community Legend

You're not alone. The switches still seem to work thank goodness.

Re: Spotify Windows player Discovery screen frozen display

MieszkoIV
Regular

I know 😄 I had the same issue with the previous version of the app.

I find it ridiculous that I have to add commands to shortcuts. It simply means that someting in the app is broken since it used to work without any problems (no hardware/driver changes on my pc).

 

Thank you for your anwser jwylot! 🙂 Hopefully something will change 😉

Re: Spotify Windows player Discovery screen frozen display

Joe
Community Legend

You're welcome. It would help if you could post very briefly there too. I'm going to escalate to staff tomorrow 🙂

Re: Spotify Windows player Discovery screen frozen display

CathalandMary
Roadie

Hi, I found that this trick solved a huge no. of problems for me - 

 

right click, properties, go to the compatability tab, and uncheck the compatabilty box.

 

Can you let me know if this works for you?

 

thx -  c

Re: Spotify Windows player Discovery screen frozen display

CarlaSousa
Newbie

My Spotify is giving that frozen screen. 

Where do I go to change that Settings ?

 

Thnaks, 

Carla

Re: Spotify Windows player Discovery screen frozen display

CathalandMary
Roadie

Re: Spotify Windows player Discovery screen frozen display

masterball63
Newbie

Thank you, thank you, a thousand times thank you. the disabling thing totally solved it.

Re: Spotify Windows player Discovery screen frozen display

Phil-Jay
Casual Listener

@psykez wrote:

For those struggling with this who are running HP laptops with dual graphics options, set spotify to always use "power saving" graphics and this will solve the issue (untill a permanent fix becomes avaliable)


 

HP ZBook 14 - dual graphics (Intel & AMD).... I can confirm the issue.... and the fix!

 

Guess it needs to be forced to only use one video card (the Intel...)

Re: Spotify Windows player Discovery screen frozen display

dutchify14
Newbie

I cant see anything on either my Browse, discover, radio and follow pages in my spotify program!!! what can i do about this???

Thanks

Re: Spotify Windows player Discovery screen frozen display

Peter__
Community Legend

@dutchify14 wrote:

I cant see anything on either my Browse, discover, radio and follow pages in my spotify program!!! what can i do about this???

Thanks


Try this:

http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Spotify-quits-by-itself-every-time-I-open...

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify Windows player Discovery screen frozen display

no_one_se
Casual Listener

Thanks, it worked

Re: Spotify Windows player Discovery screen frozen display

olgun2111
Newbie

hi i saw how you solve the black screen on spotify what ı dıdnt understand anythıng on how you do ıt can you explain the same thing to me more simple please ?

Re: Spotify Windows player Discovery screen frozen display

Peter__
Community Legend

There isn't really any way to do it more simply.

 

If you are on Windows, if you right click on the Spotify icon on your desktop, then select Properties, then go to the Shortcut tab and copy and paste:

 

--disable-accelerated-layers --disable-accelerated-fixed-root-background

 

Onto the end of the text in the Target box that should also do the trick. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify Windows player Discovery screen frozen display

Rhyz66
Regular

darn it Spotify team why can't you guys just sort this out yet, just spent 3 hrs wondering why my laptop was going into melt down and then remembered this from my main pc, and boom it's working PERFECTLY.

 

FOR GODS SAKE, SORT IT OUT...... Plus what the hell has happened to suggested songs AGAIN, i am now getting completely unrelated songs to the artists/playlist's i'm listening to.....

 

 

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