Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139129 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139129 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54880 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54880 Views
  • 0 replies
  • 33 likes

Solved!! Spotify.exe location

I am a developer and i need Spotify.exe's location. For me its in C:\Users\yourPCname\AppData\Roaming\Spotify folder. But i saw couple people who downloaded Spotify from Microsoft Store, they dont have Spotify.exe in the location that i share.Where a...

  • Newbie
  • I am a developer and i need Spotify.exe's location. For me its in C:\Users\yourPCname\AppData\Roaming\Spotify folder. But i saw couple people who downloaded Spotify from Microsoft Store, they dont ha...
  • Sebasty
  • Spotify Star
  • 52955 Views
  • 1 replies
  • 1 likes
  • 52955 Views
  • 1 replies
  • 1 likes

Superuser Contribution Too many grayed tracks on PC, but these tracks available on iPhone

PlanPremium (active, next payment 15.09.2021)CountryRussiaDeviceiPhone, PCOperating SystemiOS 14.3, Windows 10 My Question or IssueA lot of tracks in search results and even in my playlists created for example 2 weeks ago that are greyed. But these t...

4jz6ji3oqcekbz_2-1631543939941.png 4jz6ji3oqcekbz_0-1631543641814.png 4jz6ji3oqcekbz_1-1631543716052.png
  • Casual Listener
  • Plan Premium (active, next payment 15.09.2021) Country Russia Device iPhone, PC Operating System iOS 14.3, Windows 10   My Question or Issue A lot of tracks in search results and even ...
  • MafeG
  • Spotify Legend
  • 277 Views
  • 3 replies
  • 0 likes
  • Music
  • 277 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop] Left-clicking on currently-playing song cover does not jump to song in "Liked Songs"

PlanPremiumDevicePCOperating SystemWindows 10Spotify client version1.1.65.643 (according to exe file properties) My Question or IssueIt was pleasant to have it finally working after the big update, but maybe the client got updated in the last few day...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10 Spotify client version 1.1.65.643 (according to exe file properties)   My Question or Issue It was pleasant to have it finally workin...
  • Novy
  • Moderator
  • 341 Views
  • 5 replies
  • 1 likes
  • 341 Views
  • 5 replies
  • 1 likes

Progress bar no longer working on Windows Desktop app, when listening on iphone

PlanPremium (Family)CountryUKDevicePCOperating SystemWindows 10 My Question or IssueOn the desktop app, when playing audio through the iphone, the progress bar in the desktop app is not working at all.If I try to drag it, the track restarts.During pl...

Hopnut_0-1631320516561.png
  • Music Fan
  •   Plan Premium (Family) Country UK Device PC Operating System Windows 10   My Question or Issue On the desktop app, when playing audio through the iphone, the progress bar in t...
  • Loxer
  • Spotify Star
  • 1655 Views
  • 1 replies
  • 2 likes
  • 1655 Views
  • 1 replies
  • 2 likes

Superuser Contribution How to remove recently played items?

PlanFreeCountryKoreaDeviceLG laptopOperating SystemWindows 10 My Question or IssueThere is no way to remove recently played items for both of playlist and podcast.I attached pictures.  

20210913_001216.jpg 20210913_001829.jpg
  • Casual Listener
  • Plan Free Country Korea Device LG laptop Operating System Windows 10   My Question or Issue There is no way to remove recently played items for both of playlist and podcast. I attache...
  • Ver
  • Spotify Legend
  • 2425 Views
  • 3 replies
  • 0 likes
  • 2425 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Song Distortion/Robotic vocals

For some reason, desktop spotify makes my songs sound distorted, with the vocals sounding robotic. This only occurs on desktop spotify, with every song I play. I'm currently on a premium plan and using Windows 10. I've already looked on Google for a ...

  • Newbie
  • For some reason, desktop spotify makes my songs sound distorted, with the vocals sounding robotic. This only occurs on desktop spotify, with every song I play. I'm currently on a premium plan and usi...
  • Ver
  • Spotify Legend
  • 1061 Views
  • 1 replies
  • 0 likes
  • 1061 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Doesn't let windows sleep

The app has a System power request still which doesn't allow windows to sleep when prompted to. I have seen this issue has been ongoing for years

  • Newbie
  • The app has a System power request still which doesn't allow windows to sleep when prompted to. I have seen this issue has been ongoing for years
  • Alex
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 113 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot like / remove like for local files

PlanPremiumCountryUS / JapanDeviceDesktop PCOperating SystemWindows 11Spotify for Windows1.1.67.586.gbb5ef64e My Question or IssueLook at the screenshots:1. Not all music in "Liked Songs" playlist has a heart icon.2. If I right click on those files, ...

  • Newbie
  • Plan Premium Country US / Japan Device Desktop PC Operating System Windows 11 Spotify for Windows 1.1.67.586.gbb5ef64e   My Question or Issue Look at the screenshots: 1. Not all mus...
  • AeroZ
  • Composer
  • 2558 Views
  • 2 replies
  • 1 likes
  • 2558 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify glitches out every few seconds

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueWhen I stream songs on pc, it glitches out every few seconds. I assumed this issue was either due to a slow drive or internet connection but even though all my songs are downl...

  • Newbie
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue When I stream songs on pc, it glitches out every few seconds. I assumed this issue was either due t...
  • MafeG
  • Spotify Legend
  • 810 Views
  • 1 replies
  • 0 likes
  • 810 Views
  • 1 replies
  • 0 likes

Superuser Contribution Slow list of playlists scrolling speed while holding a playlist

PlanPremiumCountryPolandDeviceDesktopOperating SystemWindows 10 My Question or IssueAfter one of the updates this year, scrolling through list of all playlists while holding a playlist has been unbearably slow. Before, depending on how close you held...

  • Newbie
  •   Plan Premium Country Poland Device Desktop Operating System Windows 10   My Question or Issue After one of the updates this year, scrolling through list of all playlists while ...
  • tozzart
  • Newbie
  • 261 Views
  • 2 replies
  • 1 likes
  • Desktop
    Windows
  • 261 Views
  • 2 replies
  • 1 likes

How to make spotify continue the order of the last queued song?

Is there a way to make spotify continue with the playlist order of the last queued song instead of always going back to the order of the song that played before clearing the queue list?

  • Newbie
  • Is there a way to make spotify continue with the playlist order of the last queued song instead of always going back to the order of the song that played before clearing the queue list?
  • Amayy
  • Spotify Star
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change dateformat in playlists

Plan: PremiumCountry: NetherlandsDevice: Dell XPS15Operating System: Windows 10 Home My Question or Issue:I noticed the date format is YYYY-MM-DD and I would like to change it to DD-MM-YY(YY) so it actually makes sense,or maybe it could just use what...

  • Music Fan
  • Plan: Premium Country: Netherlands Device: Dell XPS15 Operating System: Windows 10 Home   My Question or Issue: I noticed the date format is YYYY-MM-DD and I would like...
  • crostine
  • Music Fan
  • 921 Views
  • 2 replies
  • 1 likes
  • Playlists
  • 921 Views
  • 2 replies
  • 1 likes

Superuser Contribution Unable to play songs, have tried everything

PlanPremiumCountryUnited StatesDeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueWhenever I try to play any song on the Spotify app on my PC it says its unavailable and its all greyed out, I have tried going through my fire wall, logg...

  • Newbie
  • Plan Premium Country United States Device Windows 10 PC Operating System Windows 10   My Question or Issue Whenever I try to play any song on the Spotify app on my PC it says its unava...
  • Ver
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution USB sound card playback issue

DevicePCOperating SystemWindows 10 My Question or IssueSince yesterday, each time I start the spotify app (on windows), I have to apply the following solution to make playback work:https://community.spotify.com/t5/Desktop-Windows/quot-Spotify-can-t-p...

  • Casual Listener
  • Device PC Operating System Windows 10   My Question or Issue Since yesterday, each time I start the spotify app (on windows), I have to apply the following solution to make playback work: ...
  • octanitro
  • Casual Listener
  • 214 Views
  • 4 replies
  • 0 likes
  • 214 Views
  • 4 replies
  • 0 likes

Superuser Contribution Song timeline is broken since latest update when using Spotify Connect

Hello, I've updated all my desktop apps and mobile app on my Android device to the latest this morning. I'm using Spotify connect all the time, to cast on a laptop plugged in on my sound system. Since the update, the spotify connect works as usual, b...

  • Regular
  • Hello,  I've updated all my desktop apps and mobile app on my Android device to the latest this morning.   I'm using Spotify connect all the time, to cast on a laptop plugged in on my so...
  • Ver
  • Spotify Legend
  • 2508 Views
  • 18 replies
  • 5 likes
  • 2508 Views
  • 18 replies
  • 5 likes

Superuser Contribution Premium Subscription Ad Blocked Access to Spotify

Windows 10, Laptop I am using desktop app, Free Plan on my laptop and recently I was logged out. When logging in, the pop up for Premium Subscription greyed out all other areas and there are no options to skip or close the pop up. I cannot access the...

SmartSelect_20210904-201755_WhatsApp.jpg
  • Casual Listener
  • Windows 10, Laptop I am using desktop app, Free Plan on my laptop and recently I was logged out. When logging in, the pop up for Premium Subscription greyed out all other areas and there are no opt...
  • Eggysssy
  • Casual Listener
  • 280 Views
  • 5 replies
  • 0 likes
  • 280 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop] Make the Green Heart Icon stay SOLID GREEN when liking songs.

The green 'like' heart icons used to remain a solid green after you clicked them. Now they flash green and then disappear. This means you have no way of knowing at a glance if you've already liked a song or not. I have always used it to 'like' tracks...

  • Casual Listener
  • The green 'like' heart icons used to remain a solid green after you clicked them. Now they flash green and then disappear.   This means you have no way of knowing at a glance if you've already...
  • Novy
  • Moderator
  • 656 Views
  • 3 replies
  • 0 likes
  • Desktop
  • 656 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Bug: Sort order not honored

Application: Spotify Windows 1.1.65.643.g2d707698-a Issue: When you set a sort order for a podcast (say oldest to newest rather than the default newest to oldest), it sorts as expected. When you exit the application and relaunch it, going to that pod...

  • Casual Listener
  • Application:  Spotify Windows 1.1.65.643.g2d707698-a   Issue:  When you set a sort order for a podcast (say oldest to newest rather than the default newest to oldest), it sorts as ex...
  • Alex
  • Moderator
  • 414 Views
  • 4 replies
  • 1 likes
  • App & Features
  • 414 Views
  • 4 replies
  • 1 likes

Superuser Contribution Networking and Spotify Connect

PlanPremiumCountryEurope DeviceDesktop PC Operating SystemWindows 10 My Question or IssueSo I have one modem/router, and then a Google Wifi system. Now with phones and tablets Spotify Connect is no problem. But with my PC using cable to the modem/rou...

  • Music Fan
  • Plan Premium Country Europe   Device Desktop PC   Operating System Windows 10   My Question or Issue So I have one modem/router, and then a Google Wifi system. Now with pho...
  • stefanw1337
  • Music Fan
  • 855 Views
  • 8 replies
  • 0 likes
  • 855 Views
  • 8 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Creating folders or more organization for music

As a crazy playlist maker, I have no way to organize the things I am creating. When you have so many of them, it makes it really hard to navigate and it just feels so messy. I feel like if I could organize it better for myself, then I would be happie...

  • Visitor
  • As a crazy playlist maker, I have no way to organize the things I am creating. When you have so many of them, it makes it really hard to navigate and it just feels so messy. I feel like if I could or...
  • MafeG
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 2 likes
  • Desktop
    Your Library
  • 164 Views
  • 1 replies
  • 2 likes