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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2258 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

153230 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

143204 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11393 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Solved!!Superuser Contribution Videos Play on Mobile App But Not On Desktop App

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Duuude3

Casual Listener

6155 Views

7 replies

0 likes

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Superuser Contribution listen along discord

PlanIndividual premiumCountryUSADevicePC Operating Systemwindows 10 My Question or IssueIm trying to listen along with my parnter and when i join listen along it dosnt sync me with her song or play it imediantly when she skips a song it stays paused ...

Newbie

Plan Individual premium Country USA Device PC  Operating System windows 10   My Question or Issue Im trying to listen along with my parnter and when i join listen along it dosnt s...

Vasil

Moderator

567 Views

1 replies

0 likes

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Solved!! Windows Spotify 1.1.97.692 stuck at launch on “Try to reload the page” error

PlanPremiumCountryFranceOperating SystemWindows 10 My Question or IssueWhen I launch Spotify Premium desktop application, I get the following error:« Une erreur s'est produite.Essayez de recharger la page.Recharger la page » Which I would traduce in ...

Regular

Plan Premium Country France Operating System Windows 10   My Question or Issue When I launch Spotify Premium desktop application, I get the following error: « Une erreur s'est produite....

apk493

Casual Listener

1123 Views

9 replies

0 likes

  • 1123 Views
  • 9 replies
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Not all playlists showing for users with MANY playlists

PlanPremiumCountry USDevice PCOperating SystemWindows 10 My Question or IssueI'm listening to a playlist by "user" Particle Detector (or Sounds of Spotify). They have LOTS of playlists. On the desktop and the web UI, it's not listing all of their pla...

Visitor

Plan Premium Country  US Device  PC Operating System Windows 10   My Question or Issue I'm listening to a playlist by "user" Particle Detector (or Sounds of Spotify). They...

dinomight

Spotify Star

529 Views

1 replies

0 likes

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Superuser Contribution Webplayer problems

Hello! I’m not a paying customer, I only use what’s for free. So I don’t want any service from you, I just want to help and point out some something.The web interface has some problems, partially very essential. Let’s show this on the example of Abov...

Regular

Hello!   I’m not a paying customer, I only use what’s for free. So I don’t want any service from you, I just want to help and point out some something. The web interface has some problems, pa...

toneyginder

Regular

1596 Views

8 replies

0 likes

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Bug on the ad banner

PlanPremium CountrySpain DevicePC Operating SystemWindows 10 My Question or IssueJust to report that I spotted this bug on the ad banner.Now it looks correct, but I just wanted to point out the problem.Hope it helps you.

Casual Listener

Plan Premium   Country Spain   Device PC   Operating System Windows 10   My Question or Issue Just to report that I spotted this bug on the ad banner. Now it looks c...

313 Views

0 replies

0 likes

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Superuser Contribution Favorites, library and green hearts

Why do I suddenly have a green heart on most songs in my playlist? This happened suddenly after last Spotify update. The normal thing is to get a green filled heart next to a song in any of my playlists IF the song is from an ALBUM that I have saved ...

Music Fan

Why do I suddenly have a green heart on most songs in my playlist? This happened suddenly after last Spotify update. The normal thing is to get a green filled heart next to a song in any of my playli...

Greggy300

Music Fan

978 Views

4 replies

0 likes

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Solved!!Superuser Contribution Spotify shows a black screen after unlocking

PlanPremiumCountryGermanyDeviceLenovo NotebookOperating SystemWindows 10My Question or IssuePrerequisite:Spotify gets started on startup of Windows 10 and stays minimized and you lock your screen without bringing Spotify to the foreground at least on...

Casual Listener

Plan Premium Country Germany Device Lenovo Notebook Operating System Windows 10 My Question or Issue Prerequisite: Spotify gets started on startup of Windows 10 and stays minimized and yo...

70X1C

Casual Listener

1264 Views

2 replies

0 likes

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Profile Categories to have option to be public

PlanFree/PremiumCountryUnited KingdomDeviceDesktop, Samsung S21UOperating SystemWindows 11, Android 11 My Question or IssueOn my profile, I notice there have been my top artists and top tracks for the month. I wish there was a way to make these publi...

Casual Listener

Plan Free/Premium Country United Kingdom Device Desktop, Samsung S21U Operating System Windows 11, Android 11   My Question or Issue On my profile, I notice there have been my top arti...

AdamDamon

Community Legend

368 Views

1 replies

0 likes

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  • 1 replies
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A firewall may be blocking Spotify.

So I'm using the web player, no app installed at all.. and as soon as I sign into Spotify I get the ''Something went wrong'' error. If I'm not signed into my account then the error doesn't appear. I don't get it

Newbie

So I'm using the web player, no app installed at all.. and as soon as I sign into Spotify I get the ''Something went wrong'' error. If I'm not signed into my account then the error doesn't appear. ...

unclerk

Roadie

262 Views

1 replies

1 likes

  • 262 Views
  • 1 replies
  • 1 likes

Please why

I can't use my password and the reset link isn't working

Visitor

I can't use my password and the reset link isn't working

Sebasty

Community Legend

272 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Music pausing after 20-35 seconds each time after pressing play

PlanPremium Device(PC and iPhone 12)Operating System(Windows 11, iOS 15) My Question or IssueEvery time I press play on a song whether it's a single song, playlist, or artist song it pauses after 20-35 seconds. I've tried restarting the app, restarti...

Regular

Plan Premium   Device (PC and iPhone 12) Operating System (Windows 11, iOS 15)   My Question or Issue Every time I press play on a song whether it's a single song, playlist, or art...

Lawjik4Dayz

Visitor

37865 Views

17 replies

0 likes

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Solved!!Superuser Contribution Can't download offline playlist

Since a few days I can't anymore download playlists for offline listening. When I want to click on the arrow, a bubble spawn with "Unlock downloads et and others features with Spotify Premium". Okay, but I'm Premium (Duo).When I try on my phone, I wo...

Casual Listener

Since a few days I can't anymore download playlists for offline listening. When I want to click on the arrow, a bubble spawn with "Unlock downloads et and others features with Spotify Premium". Oka...

RS_Chops

Casual Listener

621 Views

2 replies

0 likes

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  • 2 replies
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Solved!!Superuser Contribution Error in Finnish translation

I have problem with translation. Poor customer service on email, no answer. Plan Premium Country Finland Device Windows Laptop Operating System Windows 10 My Question or Issue The followers and folloeimg is wrong in Finnish on profile. When first, fo...

Roadie

I have problem with translation. Poor customer service on email, no answer.   Plan Premium Country Finland Device Windows Laptop Operating System Windows 10   My Quest...

vaajy

Roadie

1593 Views

7 replies

0 likes

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Superuser Contribution I can't see my friends listening activity

I have followed the instructions on spotify desktop app for it supposedly start working and have even connected my Facebook account in the hopes of it working, which wasn't successful. I have also checked if my friends have that feature turned on and...

Casual Listener

I have followed the instructions on spotify desktop app for it supposedly start working and have even connected my Facebook account in the hopes of it working, which wasn't successful. I have also ...

user-removed

Not applicable

3845 Views

6 replies

0 likes

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Superuser Contribution It has been deleted without any confirmation when I clicked the "delete downloaded songs" mistakenly

PlanPremiumCountry DeviceHP ProbookOperating SystemWindows 11 My Question or IssueIt has been deleted without any confirmation when I clicked the "delete downloaded songs" mistakenly. Why?! I had 5K songs and now puff! I must download again now and i...

Regular

Plan Premium Country   Device HP Probook Operating System Windows 11   My Question or Issue It has been deleted without any confirmation when I clicked the "delete downloaded song...

Vasil

Moderator

300 Views

1 replies

0 likes

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Superuser Contribution Song plays for 2 seconds then skips

Google ChromebookPlanPremiumCountryUnited StatesDeviceGoogle ChromebookOperating System?My Question or IssueWhenever I play a song it will play for only 2 seconds and then skips to the next song, it'll play that one as well for 2 secs before skipping...

Visitor

Google Chromebook Plan Premium Country United States Device Google Chromebook Operating System ? My Question or Issue Whenever I play a song it will play for only 2 seconds and then skips t...

OscarDC

Moderator

592 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Device Synch as OPTION instead of forced mandate!

Please allow user to turn off device synching. I see this issue goes back to 2015 and it seems there is some Spotify ideology that is stopping this small issue to be resolved. Just listen to your customers and give us an option to turn off (or on) sy...

Casual Listener

  Please allow user to turn off device synching. I see this issue goes back to 2015 and it seems there is some Spotify ideology that is stopping this small issue to be resolved.   Just l...

OscarDC

Moderator

270 Views

1 replies

0 likes

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  • 1 replies
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Lyrics/mic icon still not working

I have Spotify premium (not sure if it matters) and the lyric feature (the mic icon in the now playing bar) is still not working. I uninstalled and reinstalled, logged out and back in, nothing will get it to work. I've seen threads saying this issue ...

Visitor

I have Spotify premium (not sure if it matters) and the lyric feature (the mic icon in the now playing bar) is still not working. I uninstalled and reinstalled, logged out and back in, nothing will g...

HalfNathan

Roadie

651 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Desktop downloads what I download on mobile.

Whenever I download something on my mobile installation it then also downloads it on my desktop. I couldn't find anything about this and it's incredibly annoying. I have absolutely no need to waste storage space on my PC that's always connected to th...

Casual Listener

Whenever I download something on my mobile installation it then also downloads it on my desktop. I couldn't find anything about this and it's incredibly annoying. I have absolutely no need to waste s...

AlejaR

Moderator

610 Views

3 replies

0 likes

  • 610 Views
  • 3 replies
  • 0 likes