Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46000 Views
  • 77 replies
  • 26 likes
  • 46000 Views
  • 77 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 72649 Views
  • 268 replies
  • 21 likes
  • 72649 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5097 Views
  • 1 replies
  • 6 likes
  • 5097 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145157 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145157 Views
  • 0 replies
  • 26 likes

Superuser Contribution [Web Player] Songs not playing

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or Issue Using two different browsers, the Web Player is not allowing me to play tracks. I have logged in and logged out and restarted browser. Desktop and mobile apps work fine for m...

  • Music Fan
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue   Using two different browsers, the Web Player is not allowing me to play tracks. I have logg...
  • Yordan
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crossfade not working on PC?

PlanPremium Operating SystemWindows 10 My Question or IssueSo I have just recently found out about crossfade so I'm trying to turn it on on my pc, but for some reason it isn't working. I'm assuming it's not working because of the built-in gapless pla...

  • Regular
  •   Plan Premium   Operating System Windows 10   My Question or Issue So I have just recently found out about crossfade so I'm trying to turn it on on my pc, but for some reason ...
  • Dian
  • Spotify Legend
  • 1396 Views
  • 3 replies
  • 0 likes
  • Crossfade
  • 1396 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle play only selecting certain songs

PlanUSed both free and premiumDeviceUsed a PC, Honor 7C and Ipad AirOperating SystemWindows 10, IOS 10, Android 8.0.0 My IssueThe Shuffle feature does not work as a "Shuffle". Instead it selects songs that it prioritises over other songs, so that whe...

  • Casual Listener
  • Plan USed both free and premium Device Used a PC, Honor 7C and Ipad Air Operating System Windows 10, IOS 10, Android 8.0.0   My Issue The Shuffle feature does not work as a "Shuffle". In...
  • NoWhereKing
  • Visitor
  • 3559 Views
  • 6 replies
  • 0 likes
  • not working
    shuffle
    Shuffle Algorithm
    Shuffle not working
  • 3559 Views
  • 6 replies
  • 0 likes

Superuser Contribution Upgraded, now web player won't play past 9 seconds

In US, premium, Windows 10, Google Chrome browser. My Question or IssueI was playing songs in the web player just fine. Then I upgraded and literally right after I upgraded, songs won't play past 9 seconds. Same computer, same browser, 3 minutes afte...

  • Casual Listener
  • In US, premium, Windows 10, Google Chrome browser.   My Question or Issue I was playing songs in the web player just fine. Then I upgraded and literally right after I upgraded, songs won't pl...
  • catsandcode
  • Newbie
  • 458 Views
  • 2 replies
  • 2 likes
  • 9 seconds
    upgraded
  • 458 Views
  • 2 replies
  • 2 likes

Superuser Contribution Queue jumping in playlist with both local and online songs

I use Spotify desktop version (non store) and I have a playlist with some local songs between a lot of online ones. the problem is when I go offline and back online (and it happens a lot because my internet is bad) thus it recognizes the song I am pl...

  • Casual Listener
  • I use Spotify desktop version (non store) and I have a playlist with some local songs between a lot of online ones. the problem is when I go offline and back online (and it happens a lot because my i...
  • AlejaR
  • Moderator
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search Not Working Home Not Loading

Suddenly, in the last few weeks, my Search will not function and the home page will not load.Windows 10 on desktop.I've logged out.I've reinstalled many times.Cannot for the life of me work out how to find contact for customer services directly.Premi...

  • Newbie
  • Suddenly, in the last few weeks, my Search will not function and the home page will not load. Windows 10 on desktop. I've logged out. I've reinstalled many times. Cannot for the life of me work o...
  • Alex
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deletar conteúdo de ARQUIVOS LOCAIS

PlanoPremiumPaísBrazilDispositivoSony Vaio NotebookSistema operacionalWindows Prezados amigos, Não estou conseguindo deletar arquivos salvos e guardados na pasta ARQUIVOS LOCAIS, esses arquivos não estão podendo ser deletados, excluídos e também noto...

  • Newbie
  •   Plano Premium País Brazil Dispositivo Sony Vaio Notebook Sistema operacional Windows   Prezados amigos,  Não estou conseguindo deletar arquivos salvos e guardados na pasta...
  • Dian
  • Spotify Legend
  • 4535 Views
  • 3 replies
  • 0 likes
  • 4535 Views
  • 3 replies
  • 0 likes

Superuser Contribution Song skips and stops when screen turns back on

Player Windows 10 Pro 2H22 Desktop My screen turns off automatically after 5 min. If Spotify is playing when the screen turns back on (by moving my mouse), the music instantly skips to the next track and stops.

  • Casual Listener
  • Player  Windows 10 Pro 2H22 Desktop   My screen turns off automatically after 5 min. If Spotify is playing when the screen turns back on (by moving my mouse), the music instantly skips t...
  • AlejaR
  • Moderator
  • 515 Views
  • 7 replies
  • 0 likes
  • 515 Views
  • 7 replies
  • 0 likes

Superuser Contribution My desktop client does not play music when I try. Podcasts work though.

I am unable to play music on my desktop client. The music shows in my library but I cannot play any. Podcasts still play though. Have tried reinstalling and restarting but to no avail. Every other client I use works fine (browser and android).

  • Casual Listener
  • I am unable to play music on my desktop client. The music shows in my library but I cannot play any. Podcasts still play though. Have tried reinstalling and restarting but to no avail. Every other cl...
  • AlejaR
  • Moderator
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify isnt playing whole playlist and only playing one song

When I press play on my playlist even with random on it plays one song then after that there's nothing in queue which im not sure why, i also have my discord spotify status not workingI have tried many many times redownloading spotify and logging bac...

  • Casual Listener
  • When I press play on my playlist even with random on it plays one song then after that there's nothing in queue which im not sure why, i also have my discord spotify status not working I have tried ...
  • MihailY
  • Moderator
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution SPOTIFY DESKTOP ERR???

when i play music and click to spesific minutes, it go to the next song??? my version is (Spotify for Windows1.1.98.691.gf759311c) whyyy? can someone solve this?

  • Casual Listener
  • when i play music and click to spesific minutes, it go to the next song???  my version is (Spotify for Windows 1.1.98.691.gf759311c) whyyy? can someone solve this?
  • Eni
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Something went wrong

PlanFreeCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueHello people on the internet,after updating Spotify from the MS-Store every time I start Spotify an error keeps appearing "Something went wrong", even after "reloading the p...

  • Casual Listener
  • Plan Free Country Germany Device PC Operating System Windows 10   My Question or Issue Hello people on the internet, after updating Spotify from the MS-Store every time I start Spotif...
  • unclerk
  • Roadie
  • 590 Views
  • 5 replies
  • 1 likes
  • 590 Views
  • 5 replies
  • 1 likes

Superuser Contribution getting logged out when tab closed

When I close my tab or have the tab inactive, I am automatically logged out and must reset my password, as my previous password does not work.

  • Regular
  • When I close my tab or have the tab inactive, I am automatically logged out and must reset my password, as my previous password does not work.
  • Vasil
  • Moderator
  • 577 Views
  • 8 replies
  • 0 likes
  • 577 Views
  • 8 replies
  • 0 likes

Superuser Contribution Songs keep skipping

I'm on windows, and when I try to forward or click on a part of a song from the lyrics, it skips to the next song, or the song restarts. And when I click on the lyrics of some parts of the song, something pops telling me something isn't downloaded or...

  • Casual Listener
  • I'm on windows, and when I try to forward or click on a part of a song from the lyrics, it skips to the next song, or the song restarts. And when I click on the lyrics of some parts of the song, some...
  • Eni
  • Moderator
  • 1708 Views
  • 10 replies
  • 11 likes
  • 1708 Views
  • 10 replies
  • 11 likes

Superuser Contribution Catalan translation on desktop

PlanPremiumDeviceSurface Pro 5Operating SystemWindows 11 My Question or IssueCatalan translation arrived some months ago for iOS and Android, but it's not on the desktop version of Spotify. Catalan translation should be available for Windows, macOS a...

  • Casual Listener
  • Plan Premium Device Surface Pro 5 Operating System Windows 11   My Question or Issue Catalan translation arrived some months ago for iOS and Android, but it's not on the desktop version ...
  • OscarDC
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • All Platforms
    macOS
    Web Player
    Windows
  • 298 Views
  • 1 replies
  • 0 likes

Headset sony ch510 only won't play

I am using windows 11I can listen to the computer speakers, headset openmove, and C-USB speakers with no problem.But when I try to listen with sony ch510 it says "This content is currently not playable". I have tried about 30 songs and all are the sa...

  • Casual Listener
  • I am using windows 11 I can listen to the computer speakers, headset openmove, and C-USB speakers with no problem. But when I try to listen with sony ch510 it says "This content is currently no...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify waking up my PC from Sleep

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI've noticed that every time I play spotify on my phone it wakes my PC from sleep mode. I know this because every time I come home to find my PC awake and on the lock screen,...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I've noticed that every time I play spotify on my phone it wakes my PC from sleep mode. I know thi...
  • Yordan
  • Moderator
  • 3406 Views
  • 12 replies
  • 10 likes
  • 3406 Views
  • 12 replies
  • 10 likes

Solved!!Superuser Contribution Friends activity not working properly

Hello, recently I realized that my friends dont see my listened songs on family activity bar and its not updating since yesterday l also on my computer I dont see some others friends recent listened music since then too and I completely dont have an ...

  • Newbie
  • Hello, recently I realized that my friends dont see my listened songs on family activity bar and its not updating since yesterday l also on my computer I dont see some others friends recent listened ...
  • Eni
  • Moderator
  • 6955 Views
  • 3 replies
  • 0 likes
  • 6955 Views
  • 3 replies
  • 0 likes

Superuser Contribution ~Rearranging Playlist

Premium, Windows 10, UK My Question or IssueWhen I try to drag songs up the playlist, as I drop the song, it asks if I want to re-add the track and duplicates it, rather than placing the track where I want it in the playlist. Tried it a few times to ...

  • Casual Listener
  • Premium, Windows 10, UK   My Question or Issue When I try to drag songs up the playlist, as I drop the song, it asks if I want to re-add the track and duplicates it, rather than placing the t...
  • Lyubka
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes