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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134371 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134371 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50987 Views
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  • 32 likes
  • Windows
  • 50987 Views
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  • 32 likes

Blank screen on Windows App

Hi I'm getting a blank screen when I try to launch Spotify on Windows. I've tried installing it from the website and from the Microsoft Store. I've tried turning Hardware Acceleration off and back on. I also tried launching from Run using the followi...

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  • Casual Listener
  • Hi I'm getting a blank screen when I try to launch Spotify on Windows. I've tried installing it from the website and from the Microsoft Store. I've tried turning Hardware Acceleration off and back on...
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
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Superuser Contribution Troubleshooting Windows App

PlanPremiumCountryGermanyDeviceiPhone 12 , PCOperating SystemiOS 14.4.2 and Win 10 Pro My Question or IssueI've had these problems for several months, but ignored them becauseI normally only listen to music on my mobile phone, I've also triedseveral ...

  • Visitor
  • Plan Premium Country Germany Device iPhone 12 , PC Operating System iOS 14.4.2 and Win 10 Pro   My Question or Issue I've had these problems for several months, but ignored them becau...
  • Mihail
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify desktop doesn't indicate current song in list while clicking playlist from account library

PlanPremiumCountryTurkeyDeviceMonster Tulpar T7Operating SystemWindows 10 My Question or IssueHello, Spotify communityIt is a very small issue but while discovering new playlists, such as double click new playlist which is saved my account, the playe...

  • Newbie
  • Plan Premium Country Turkey Device Monster Tulpar T7 Operating System Windows 10   My Question or Issue Hello, Spotify community It is a very small issue but while discovering new pla...
  • CarlosE
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify fails to respond to media buttons while out of focus after moderate runtime.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueSpotify seems to be having this bug for me where if I press a media button on my keyboard while Spotify is not in focus, it doesn't respond and then something else goes awry ...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Spotify seems to be having this bug for me where if I press a media button on my keyboard while Sp...
  • CarlosE
  • Moderator
  • 938 Views
  • 7 replies
  • 1 likes
  • 938 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify Connect does not work on Desktop

The desktop version will not connect to any other device; either of my two Samsung phones, Stream Deck, anything. I'd uninstalled & reinstalled everything, I'd restarted everything. Nothing is working. Please help. PlanPremiumCountryUSADeviceSamsung ...

  • Visitor
  • The desktop version will not connect to any other device; either of my two Samsung phones, Stream Deck, anything. I'd uninstalled & reinstalled everything, I'd restarted everything. Nothing is wo...
  • Novy
  • Moderator
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

‘Discovered On’ Tab Revomed

PlanPremiumCountryUnited States of America DeviceHPOperating SystemWindows 10 My Question or IssueWith the newest update I noticed the ‘Discover On’ tab within an artists profile has been removed. Is there a way to still view this

  • Newbie
  • Plan Premium Country United States of America  Device HP Operating System Windows 10   My Question or Issue With the newest update I noticed the ‘Discover On’ tab within an artis...
  • parleek
  • Newbie
  • 170 Views
  • 2 replies
  • 3 likes
  • 170 Views
  • 2 replies
  • 3 likes

Superuser Contribution App takes a long time to start or even does not start at all.

PlanPremium Duo Operating SystemWin 10 Most of the time when I launch the app, I see something like this: and I have to wait (today like 10 minutes) before the app starts. If I close it and then try to re-open I get this message: Then I have to manua...

spotify2 spotify1
  • Casual Listener
  • Plan Premium Duo   Operating System Win 10   Most of the time when I launch the app, I see something like this:   and I have to wait (today like 10 minutes) before the ap...
  • Alex
  • Moderator
  • 148 Views
  • 3 replies
  • 0 likes
  • 148 Views
  • 3 replies
  • 0 likes

Where are my Local Files?

PlanFree/PremiumCountryUSADevice(Desktop)Operating System(Windows 10)My Question or IssueI cannot find my Local Files. I have Local Files turned on, and a source selected. The Local Files tab does not show up on the side bar. Is there a new location ...

  • Casual Listener
  • Plan Free/Premium Country USA Device (Desktop) Operating System (Windows 10) My Question or Issue I cannot find my Local Files. I have Local Files turned on, and a source selected. The Local...
  • AeroZ
  • Composer
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fullscreen no longer supported?

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueThe full-screen icon is no longer visible. This is prevalent on both downloaded exe and Windows Store application. Restarting, reinstalling and repairing registry has not resolved this...

  • Newbie
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue The full-screen icon is no longer visible.  This is prevalent on both downloaded exe and Windows Store appl...
  • Jeremy
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
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Solved!! Spotify Windows App not possible to read any songs

PlanPremiumCountryFranceDeviceLaptop/Desktop computer/Realme X50 ProOperating SystemWindows 7 Pro 64 bits / Windows 10 Pro 64 bits / Android 11 My Question or IssueThe windows app is a pure nightmare, i regurlarly have troubles when using it.At the m...

  • Visitor
  • Plan Premium Country France Device Laptop/Desktop computer/Realme X50 Pro Operating System Windows 7 Pro 64 bits / Windows 10 Pro 64 bits / Android 11   My Question or Issue The window...
  • user-removed
  • Not applicable
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Monstrously annoying problem with Spotify

My Question or IssueFor many, many months (if not years) I have had a problem that mainly concerns the performance of the desktop application. It takes ages to get started. Literally, while it is running, I can easily make myself breakfast and coffee...

  • Casual Listener
  •   My Question or Issue For many, many months (if not years) I have had a problem that mainly concerns the performance of the desktop application.   It takes ages to get started. Literal...
  • CarlosE
  • Moderator
  • 407 Views
  • 4 replies
  • 2 likes
  • 407 Views
  • 4 replies
  • 2 likes

Solved!! Update desktop

My account wont show the new update of desktop.I logged in with another random account And it was already updated but when i go back Into mine its still the same old version.I have all news and updates turned on too,i think everyone has this update a...

  • Visitor
  • My account wont show the new update of desktop.I logged in with another random account And it was already updated but when i go back Into mine its still the same old version.I have all news and updat...
  • Luke
  • Spotify Star
  • 242 Views
  • 1 replies
  • 1 likes
  • 242 Views
  • 1 replies
  • 1 likes

Superuser Contribution Media keys no longer work (New desktop app)

PlanPremiumCountryChileDeviceLaptop Intel Core i5 7th gen, 16GB ram, 256SSDOperating SystemWindows 10 pro My Question or IssueAfter the last update, the media keys are not working while i'm out of the spotify app, before the update i was able to mana...

  • Newbie
  • Plan Premium Country Chile Device Laptop Intel Core i5 7th gen, 16GB ram, 256SSD Operating System Windows 10 pro   My Question or Issue After the last update, the media keys are not wo...
  • CarlosE
  • Moderator
  • 452 Views
  • 3 replies
  • 5 likes
  • Desktop
    key
    keys
    media
    media keys
    pause
    Pause for voice messages
    Play
    Premium
    Windows
  • 452 Views
  • 3 replies
  • 5 likes

Superuser Contribution Why does Spotify's Search suck so much?

PlanPREMIUMCountry USADevicenoneOperating SystemWindows 7 My Question or Issue When I try to search for artists, if I miss one letter or say AND instead of & or vice versa, Spotify doesn't even SHOW me the similar artists it MIGHT be... Why the heck ...

  • Casual Listener
  • Plan PREMIUM Country  USA Device none Operating System Windows 7   My Question or Issue  When I try to search for artists, if I miss one letter or say AND instead of & ...
  • vandeveldep
  • Newbie
  • 1447 Views
  • 4 replies
  • 6 likes
  • Search
    search artists
  • 1447 Views
  • 4 replies
  • 6 likes

Superuser Contribution Lost access to my e-mail and forgot my password.

PlanFreeCountry RomaniaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI am going mental. I have recently disconnected my Spotify account from my Facebook and I just found out that I don't remember my password. I am trying to log back ...

  • Casual Listener
  • Plan Free Country Romania Device Desktop PC Operating System Windows 10   My Question or Issue I am going mental. I have recently disconnected my Spotify account from my Facebook and ...
  • Novy
  • Moderator
  • 146 Views
  • 3 replies
  • 0 likes
  • 146 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: The New Desktop App

**bleep**, who's idiotic idea was it to make it so when you scroll up, the volume goes down and vice versa? Did Spotify suddenly become an airplane sim? Y'all are a joke

  • Casual Listener
  • **bleep**, who's idiotic idea was it to make it so when you scroll up, the volume goes down and vice versa?   Did Spotify suddenly become an airplane sim?   Y'all are a joke
  • Katerina
  • Spotify Legend
  • 2085 Views
  • 1 replies
  • 3 likes
  • 2085 Views
  • 1 replies
  • 3 likes

Superuser Contribution Re: The New Desktop App (playlist sorting issue)

This new update is pretty much a total failure. -Removing the ability to see an the artist's tracks at once, makes absolutely no sense. -Removing the search bar from the top so you have leave the page to search each time is ridiculous. -Absolute no n...

  • Regular
  • This new update is pretty much a total failure.  -Removing the ability to see an the artist's tracks at once, makes absolutely no sense.  -Removing the search bar from the top so you ha...
  • Peter
  • Spotify Legend
  • 1387 Views
  • 6 replies
  • 35 likes
  • 1387 Views
  • 6 replies
  • 35 likes

Superuser Contribution Not Even Sure Where to Start

PlanPremiumCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or Issue Not sure what just happened. I left my computer for a while, it went into sleep mode, I came back, and Spotify was completely different. Everything is zoomed in, the ...

  • Gig Goer
  • Plan Premium Country USA Device HP Laptop Operating System Windows 10   My Question or Issue   Not sure what just happened. I left my computer for a while, it went into sleep mod...
  • Peter
  • Spotify Legend
  • 540 Views
  • 1 replies
  • 2 likes
  • 540 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution "We can't play this song until you allow this artist in the spotify phone app"

PlanPremiumCountrySwedenDeviceMobile & PCOperating SystemAndroid & Windows 10 My Question or IssueI'm trying to play music from the band "Pendulum" but whenever i press play i get a message popup saying:"Spotify We can't play this song until you allo...

  • Visitor
  • Plan Premium Country Sweden Device Mobile & PC Operating System Android & Windows 10   My Question or Issue I'm trying to play music from the band "Pendulum" but whenever i pre...
  • fpocs
  • Visitor
  • 21275 Views
  • 29 replies
  • 0 likes
  • allow
    allow this artist
    Artist
    can't play song
    spotify phone app
    We can't play this song until you allow this artist in the spotify phone app
  • 21275 Views
  • 29 replies
  • 0 likes

Superuser Contribution BUG: (New UI) Settings > Show Advanced Settings

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueToggles and buttons right column gets pushed out of view of canvas when windows size is smaller and not full screen.See imgur for screen shots.https://imgur.com/a/rlMP4sC

  • Regular
  • Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue Toggles and buttons right column gets pushed out of view of canvas when windows size is smaller...
  • Peter
  • Spotify Legend
  • 3775 Views
  • 1 replies
  • 1 likes
  • 3775 Views
  • 1 replies
  • 1 likes

Env: prod