Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1858 Views

0 replies

2 likes

  • 1858 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147789 Views

83 replies

27 likes

  • 147789 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132922 Views

294 replies

22 likes

  • 132922 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11135 Views

1 replies

6 likes

  • 11135 Views
  • 1 replies
  • 6 likes

Superuser Contribution Music Lagging on Windows 10

My music has been lagging recently, I have a good internet connection and I have hardware acceleration disabled. I tried restarting my pc, but it still lags. Also tried turning proxies off. Even tried web player, same issue. Nothing works so far. Any...

Casual Listener

My music has been lagging recently, I have a good internet connection and I have hardware acceleration disabled. I tried restarting my pc, but it still lags. Also tried turning proxies off. Even trie...

Peter

Spotify Legend

966 Views

2 replies

0 likes

  • 966 Views
  • 2 replies
  • 0 likes

Superuser Contribution Impossible d'utiliser spotify

Bonjour. Je rencontre depuis hier mon premier problème avec spotify et il m'est impossible de le corriger tout seul. Je suis actuellement sur un compte spotify free. Le problème s'est déclenché lorsque j'ai réinstallé spotify sur mon pc windows 10 su...

Casual Listener

Bonjour. Je rencontre depuis hier mon premier problème avec spotify et il m'est impossible de le corriger tout seul. Je suis actuellement sur un compte spotify free. Le problème s'est déclenché lorsq...

Chonchon

Casual Listener

654 Views

3 replies

0 likes

  • 654 Views
  • 3 replies
  • 0 likes

Solved!! Spotify skips every song instantly.

I deinstalled and reinstalled spotify, but the issue is still occuring on windows. I never had any problems before on windows and i didn't changed anything. It works on my android smartphone.

Regular

I deinstalled and reinstalled spotify, but the issue is still occuring on windows. I never had any problems before on windows and i didn't changed anything. It works on my android smartphone.

idkwhatdoido

Casual Listener

4518 Views

10 replies

4 likes

  • 4518 Views
  • 10 replies
  • 4 likes

Superuser Contribution No option to import local files in desktop app.

PlanPremiumCountryPolandDeviceDesktop PCOperating SystemWindows 10 HomeMy Question or IssueI can't any option in the settings to import local files. I have a very weird version of Spotify... Help me please. Screenshots attached.

Casual Listener

Plan Premium Country Poland Device Desktop PC Operating System Windows 10 Home My Question or Issue I can't any option in the settings to import local files. I have a very weird version of S...

Ivan

Spotify Legend

515 Views

3 replies

0 likes

  • 515 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stops playing music after screen TURNS ON.

PlanPremiumCountryBoliviaDeviceLaptop LenovoOperating SystemWindows My Question or IssueMy laptop is configured to turn off the display automatically when not in use (like all the pcs I've ever had). The music continues to play when my screen turns o...

Casual Listener

Plan Premium Country Bolivia Device Laptop Lenovo Operating System Windows   My Question or Issue My laptop is configured to turn off the display automatically when not in use (like al...

Peter

Spotify Legend

1586 Views

3 replies

2 likes

Troubleshooting
Windows
  • 1586 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Spotify desktop app (windows 10) continuously skipping songs + can't play this song right now error

PlanPremiumCountrythe NetherlandsDevicePCOperating SystemWindows 10My Question or IssueAfter booting my PC and Spotify automatically opened, it started doing a bit weird. Whenever I play a song or podcast, it keeps skipping towards the next track on ...

Casual Listener

Plan Premium Country the Netherlands Device PC Operating System Windows 10 My Question or Issue After booting my PC and Spotify automatically opened, it started doing a bit weird. Whenever I...

EizO

Visitor

9676 Views

19 replies

5 likes

  • 9676 Views
  • 19 replies
  • 5 likes

Superuser Contribution Escritorio y android app no sincronizan

PlanPremiumCountryChile DeviceSamsung Galaxy S7 EdgeOperating SystemWindows 10 Pro My Question or IssueSpotify instalado en el escritorio de mi computador no "sincroniza" con Spotify en mi app y no puedo conectarlo a ningún otro dispositivo en mi hog...

Casual Listener

Plan Premium Country Chile   Device Samsung Galaxy S7 Edge Operating System Windows 10 Pro   My Question or Issue Spotify instalado en el escritorio de mi computador no "sincroni...

Eni

Moderator

1668 Views

10 replies

2 likes

  • 1668 Views
  • 10 replies
  • 2 likes

Superuser Contribution Can't play music on desktop

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueThe desktop app doesn't work anymore for me. Whenever I try to play a song, it just says "Spotify can't play this right now". It works fine to use the webplayer, and they ...

Music Fan

Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue The desktop app doesn't work anymore for me. Whenever I try to play a song, it just says "Spoti...

AnideX

Newbie

6186 Views

19 replies

9 likes

  • 6186 Views
  • 19 replies
  • 9 likes

Superuser Contribution spotify kann dies zurzeit nicht abspielen. wenn sich die datei auf deinem computer befindet, kannst

hi,ich hab nun schon länger diese Fehlermedlung. Am Handy klappt Spotify bestens, am PC hingegen garnicht. Habe auch schon gelesen, dass das Problem schon öfter aufgetreten ist, jedoch hat mir das bis jetzt nichts gebracht. Habe Spotify schon mehrmal...

Casual Listener

hi, ich hab nun schon länger diese Fehlermedlung. Am Handy klappt Spotify bestens, am PC hingegen garnicht. Habe auch schon gelesen, dass das Problem schon öfter aufgetreten ist, jedoch hat mir das ...

User_Unknown

Music Fan

96584 Views

77 replies

12 likes

  • 96584 Views
  • 77 replies
  • 12 likes

Superuser Contribution Spotify Desktop Won't Hide Songs

PlanPremiumCountry DeviceDesktopOperating SystemWindows 10 My Question or IssueI've got some songs in a radio or playlist that it won't allow me to hide, as in I click the button and nothing happens.

Newbie

Plan Premium Country   Device Desktop Operating System Windows 10   My Question or Issue I've got some songs in a radio or playlist that it won't allow me to hide, as in I click t...

Xenia

Moderator

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files imported into favorite songs and can't remove them

PlanPremiumCountrygerDeviceHonor 8XOperating Systemwin10 My Question or IssueI imported my songs from my phone in spotify now i see a big number 500+ of songs in my favorite songs and i can't remove them properlyI can't see these imported songs on my...

Visitor

  Plan Premium Country ger Device Honor 8X Operating System win10   My Question or Issue I imported my songs from my phone in spotify now i see a big number 500+ of songs in my f...

Eni

Moderator

751 Views

3 replies

0 likes

  • 751 Views
  • 3 replies
  • 0 likes

Superuser Contribution Não consigo ouvir as musicas.

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar.PlanoPrêmioPaísBrasilSistema operacionalWindows 10 Minha pergunta ou problemaO Spotify não consegue tocar isso no momento. Se vo...

Casual Listener

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar. Plano Prêmio País Brasil Sistema operacional Windows 10   Minha...

Mario

Spotify Legend

547 Views

3 replies

0 likes

  • 547 Views
  • 3 replies
  • 0 likes

Superuser Contribution All Artists no longer displayed under "Artists"

I wonder if someone knows the answer to this very simple but also very frustrating new quirk that Spotify seem to have introduced. Only artists that I follow now show up under the "Artists" tab. Whereas last week it was showing all the artists that I...

Casual Listener

I wonder if someone knows the answer to this very simple but also very frustrating new quirk that Spotify seem to have introduced.  Only artists that I follow now show up under the "Artists" ...

Ivan

Spotify Legend

398 Views

1 replies

1 likes

  • 398 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playing song not showing as green

Plan Premium Country USA Device Operating System Windows 10 My Question or Issue Hi! This started a few days ago; When I'm scrolling on a playlist the currently playing song is no longer highlighted in green. This is not an issue on mobile, nor is it...

Newbie

Plan Premium Country USA Device   Operating System Windows 10   My Question or Issue Hi! This started a few days ago; When I'm scrolling on a playlist the currently play...

Novy

Moderator

4983 Views

21 replies

4 likes

  • 4983 Views
  • 21 replies
  • 4 likes

Superuser Contribution 'Appears on' section now jumbled

Plan -PremiumCountry - U.K DeviceIPhone & PCOperating SystemIOS and Windows 10 My Question or IssueThe 'appears on' section on an artist page used to be a good way to find the latest tracks an artist has appeared on, or guest featured in. The dates u...

Newbie

Plan -Premium Country - U.K   Device IPhone & PC Operating System IOS and Windows 10   My Question or Issue The 'appears on' section on an artist page used to be a good way to ...

barrymougie

Regular

2614 Views

6 replies

5 likes

  • 2614 Views
  • 6 replies
  • 5 likes

Superuser Contribution Not getting all features available with different accounts

Plan: PremiumCountry: Canada Device: Desktop PCOperating System: Windows 10 Pro My Question or Issue: Signed up for Spotify Premium Duo account for me and my wife. We both installed the desktop version on our 2 separate Windows 10 machines. When she ...

Casual Listener

Plan: Premium Country: Canada   Device: Desktop PC Operating System: Windows 10 Pro   My Question or Issue: Signed up for Spotify Premium Duo account for me and my wife. We both i...

SJ28

Casual Listener

1208 Views

4 replies

1 likes

  • 1208 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify App Desktop Windows 10 Doesn't Work

PlanPremiumCountryItalyDevice(Pc)Operating System(iWindows 10) My Question or IssueAfter the login in the spotify desktop the app show me that all playlist are empty.It work with web player and on smartphone app.

Casual Listener

  Plan Premium Country Italy Device (Pc) Operating System (iWindows 10)   My Question or Issue After the login in the spotify desktop the app show me that all playlist are empty....

Ivan

Spotify Legend

1138 Views

4 replies

0 likes

  • 1138 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify app will not completely load

HP LaptopWindows 10 I am having an ongoing issue with spotify not loading. it only displays a blank black screen, with three dots in the top left hand corner where i can play music. but nothing displays on the screen. i have to close the app via task...

Roadie

HP Laptop Windows 10    I am having an ongoing issue with spotify not loading.  it only displays a blank black screen, with three dots in the top left hand corner where i can play m...

Alex

Spotify Legend

2784 Views

6 replies

3 likes

  • 2784 Views
  • 6 replies
  • 3 likes

Solved!!Superuser Contribution Bring back playlist duplicate song

PlanPremiumCountryRO DevicePCOperating SystemWindows 10 My Question or IssueI saw a post from 2012 or so about duplicate songs in playlists and I saw that a mechanism was implemented so that a popup would appear if you tried to add a song already in ...

Visitor

Plan Premium Country RO   Device PC Operating System Windows 10   My Question or Issue I saw a post from 2012 or so about duplicate songs in playlists and I saw that a mecha...

kolobcanyon

Visitor

3417 Views

10 replies

4 likes

  • 3417 Views
  • 10 replies
  • 4 likes

Superuser Contribution Spotify App Won't Load

PlanPremiumCountryUKDeviceLaptopOperating SystemWindows 10 I've been having an issue with the Spotify Windows app for the last few weeks. When I open it, most times the app will open and just sit there blank and not load anything at all. I then have ...

Visitor

Plan Premium Country UK Device Laptop Operating System Windows 10   I've been having an issue with the Spotify Windows app for the last few weeks. When I open it, most times the app wil...

Elena

Moderator

1266 Views

3 replies

0 likes

  • 1266 Views
  • 3 replies
  • 0 likes