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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1601 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145305 Views

83 replies

27 likes

  • 145305 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130146 Views

294 replies

22 likes

  • 130146 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10969 Views

1 replies

6 likes

  • 10969 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution Why does my spotify crash

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueThe desktop app keeps on crashing, doesn't matter whether I have hardware acceleration On/Off it happens regardless. Some days It doesn't happen at all; some days It happe...

Visitor

  Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue The desktop app keeps on crashing, doesn't matter whether I have hardware acceleration ...

Ivan

Spotify Legend

1127 Views

1 replies

0 likes

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Solved!!Superuser Contribution important monitor flickering caused by fullscreen spotify application on windows

PlanPremiumCountry canada Device(pc)Operating SystemWindows 10 My Question or Issueimportant monitor flickering caused by spotify application on windows. it took me a long time to figure out and precisely find what's wrong dû to the nature of the pro...

Visitor

Plan Premium Country canada   Device (pc) Operating System Windows 10   My Question or Issue important monitor flickering caused by spotify application on windows. it took me a ...

jagregersen

Visitor

2942 Views

4 replies

1 likes

  • 2942 Views
  • 4 replies
  • 1 likes

No Way to Select all Songs in a Playlist

PlanFreeCountryUnited StatesOperating SystemWindows 10 My Question or IssueWhenever I use Ctrl+A, shift + left click, or the "select all" button under "edit," it doesn't select any songs. I have uninstalled and reinstalled the app. Is this a premium-...

Casual Listener

Plan Free Country United States Operating System Windows 10   My Question or Issue Whenever I use Ctrl+A, shift + left click, or the "select all" button under "edit," it doesn't select a...

freiwald

Music Fan

819 Views

3 replies

2 likes

  • 819 Views
  • 3 replies
  • 2 likes

Solved!! How to view amount of streams on Spotify

My Question or IssueHow can I check how many streams a song has as of June 2020? It used to be where you go on the artists profile and it would show most popular songs and its streams but now.. its a little different. So can someone help?

Visitor

        My Question or Issue How can I check how many streams a song has as of June 2020? It used to be where you go on the artists profile and it would show most popular son...

MartinStoichkov

Community Legend

126898 Views

1 replies

1 likes

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Superuser Contribution Despues de 2 segundos canción pierde instrumentos y se escucha prácticamente solo la voz. Windos 10

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Elena

Moderator

542 Views

1 replies

0 likes

equalización
Volumen
Windows
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15 months after the bug was reported, Spotify still tries to download files from OneDrive by default

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueThis was reported originally at https://community.spotify.com/t5/Desktop-Windows/Can-t-stop-Spotify-from-auto-downloading-OneDrive/td-p/4700047, but it seems because a customer provi...

Casual Listener

Plan Premium Country USA Operating System Windows 10   My Question or Issue This was reported originally at https://community.spotify.com/t5/Desktop-Windows/Can-t-stop-Spotify-from-...

326 Views

0 replies

0 likes

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I cant listen to songs

PlanFreeCountryEngland / GBOperating SystemWindows 10My Question or IssueSo basically I just re-installed spotify after having an issue before. I managed to log into my account and i have got another issue, when i play my songs i can't hear them and ...

Music Fan

Plan Free Country England / GB Operating System Windows 10 My Question or Issue So basically I just re-installed spotify after having an issue before. I managed to log into my account and i ha...

382 Views

0 replies

0 likes

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Solved!! [Desktop] All share party members can pick / pause / play songs

Spotify should implement the ability for both party members in the share function to be able to select, pause and play songs - not just the host who created the invite.

Regular

Spotify should implement the ability for both party members in the share function to be able to select, pause and play songs - not just the host who created the invite. 

Luan

Spotify Star

3172 Views

10 replies

4 likes

Desktop
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PC refuses to play Local files

PlanPremiumCountryUKDeviceWindows PCOperating System(Windows 10) My Question or IssueOk so this is a weird one; as of yesterday, my PC refuses to play spotify Local Files. Some are greyed out while others are not and when you try play a file it wont ...

Newbie

Plan Premium Country UK Device Windows PC Operating System (Windows 10)   My Question or Issue Ok so this is a weird one; as of yesterday, my PC refuses to play spotify Local Files. So...

ToonaFish

Visitor

421 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Older songs becoming re added randomly throughout playlist

PlanPremiumCountryCanadaDeviceiPhone 10Operating SystemWindows 10 My Question or IssueRecently I have been experiencing the issue where older songs within my playlist are having their dates becoming bumped up as if I had just added them.

Newbie

  Plan Premium Country Canada Device iPhone 10 Operating System Windows 10   My Question or Issue Recently I have been experiencing the issue where older songs within my playlist...

Elena

Moderator

633 Views

1 replies

0 likes

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  • 1 replies
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No sound in Spotify for Windows 10

PlanPremiumCountryCanadaDeviceLenovo P51Operating SystemWindows 10 My Question or IssueI am opening yet another "no sound" issue because none of the other topics provided any solution. This happens at random but very frequently, and when Spotify beco...

Casual Listener

Plan Premium Country Canada Device Lenovo P51 Operating System Windows 10   My Question or Issue I am opening yet another "no sound" issue because none of the other topics provided any...

grammophone

Casual Listener

499 Views

1 replies

0 likes

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Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it"

PlanPremiumCountryUSADeviceWindows 10 Desktop, Android Samsung Galaxy s9+ My Question or IssueSuddenly on all devices I get the error "Spotify can't play this right now. If you have the file on your computer you can import it". nothing has changed, m...

Visitor

  Plan Premium Country USA Device Windows 10 Desktop, Android Samsung Galaxy s9+   My Question or Issue Suddenly on all devices I get the error "Spotify can't play this right now. ...

Elena

Moderator

546 Views

1 replies

1 likes

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Solved!!Superuser Contribution Spotify "interface" issue

PlanPremiumCountryPortugalDeviceDesktopOperating SystemWindows 10 My Question or IssueSo , when i log in i see a new design on the app that i will include a pricture so you guys can see , and the design remove's a lot of features for example , the da...

Visitor

Plan Premium Country Portugal Device Desktop Operating System Windows 10   My Question or Issue So , when i log in i see a new design on the app that i will include a pricture so you g...

DevilEars

Roadie

1210 Views

5 replies

2 likes

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Superuser Contribution Desktop app not working

Hi,I'm having trouble with my Spotify app on Windows 10, on both my work and home PCs, since January 2020.I've been on to Spotify Help via Twitter and we've gone through all the reset, reinstall, run as administrator options but still no luck.The app...

Casual Listener

Hi, I'm having trouble with my Spotify app on Windows 10, on both my work and home PCs, since January 2020. I've been on to Spotify Help via Twitter and we've gone through all the reset, reinstall,...

iashelford

Casual Listener

5172 Views

5 replies

0 likes

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Superuser Contribution Strange search result

When I search for Tan Dun (a chinese composer who is present on Spotify) and add to the search string a title of one of his pieces (prayer and blessing) I get only one result: a podcast by Mahmoud Ali Al banna. That is weird!! PlanFree/PremiumCountry...

Casual Listener

When I search for Tan Dun (a chinese composer who is present on Spotify) and add to the search string a title of one of his pieces (prayer and blessing) I get only one result: a podcast by Mahmoud Al...

Sebasty

Community Legend

576 Views

1 replies

0 likes

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Windows Desktop Picture Issues

I have been trying to upload a profile picture and/or a playlist picture on my Spotify. I have the latest version of windows and I downloaded Spotify from both Spotify.com and the windows app store. I'm honestly out of things to do, please help. Belo...

Visitor

I have been trying to upload a profile picture and/or a playlist picture on my Spotify. I have the latest version of windows and I downloaded Spotify from both Spotify.com and the windows app store. ...

AeroZ

Composer

368 Views

1 replies

0 likes

Other
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Superuser Contribution Dislike Function

I have Spotify Premium in the UK. I use it on my phone (Android) and my Desktop App (Windows 10). The desktop app does not have the 'dislike' function for when the 'made for you' daily playlist selects a song that you don't like, and do not want to h...

Newbie

I have Spotify Premium in the UK. I use it on my phone (Android) and my Desktop App (Windows 10). The desktop app does not have the 'dislike' function for when the 'made for you' daily playlist selec...

Elena

Moderator

489 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify aint loud enough

PlanPremiumCountryGreeceDeviceCustom PCOperating SystemWindows 10 My Question or IssueI am trying to get spotify to be a bit more loud but the volume does not go as high as i would like it to go

Casual Listener

Plan Premium Country Greece Device Custom PC Operating System Windows 10     My Question or Issue I am trying to get spotify to be a bit more loud but the volume does not go as h...

Satan_

Casual Listener

517 Views

2 replies

0 likes

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  • 2 replies
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[Desktop] Cannot open app

I moved Spotify to my HDD to create space. When I tried starting it up, the app wouldn't load. I then uninstalled completely and reinstalled, still not opening. I tried moving the app to C:\Program Files (x86) , still no luck.

Casual Listener

I moved Spotify to my HDD to create space. When I tried starting it up, the app wouldn't load. I then uninstalled completely and reinstalled, still not opening. I tried moving the app to C:\Prog...

webshite

Casual Listener

437 Views

2 replies

0 likes

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Superuser Contribution Spotify pc

Hola, tengo un problema cuando trato de manipular el spotify pc con mi celular se corta la música y no reproduce nada de lo que uno le pide. Alguna solución para esto

Newbie

Hola, tengo un problema cuando trato de manipular el spotify pc con mi celular se corta la música y no reproduce nada de lo que uno le pide. Alguna solución para esto 

Mario

Spotify Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes