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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150224 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138126 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11271 Views

1 replies

6 likes

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Superuser Contribution Headphone problem

I have a pair of Bose A2 Soundlink wireless headphones. I can listen to iTunes or CDs with no problem. When I listen to Spotify, they keep cutting in and out. I can use them to listen to my phone, but it has issues on my desktop Windows 10 pc. I have...

Music Fan

I have a pair of Bose A2 Soundlink wireless headphones. I can listen to iTunes or CDs with no problem. When I listen to Spotify, they keep cutting in and out. I can use them to listen to my phone, bu...

Elena

Moderator

473 Views

1 replies

0 likes

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Please add 32bit/384kHz device support! Creative Soundblaster AE-9

PlanFamily Premium CountrySweden DevicePC Operating SystemWindows 10 My Question or IssueGuys please, please please please add 32bit/384kHz device support. To be 100% clear, I am not asking for higher music bitrate quality. I am asking for you to sup...

Casual Listener

Plan Family Premium   Country Sweden   Device PC   Operating System Windows 10   My Question or Issue Guys please, please please please add 32bit/384kHz device suppor...

titanium94

Casual Listener

8025 Views

7 replies

17 likes

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Whenever I try to log into the Spotify Desktop app it closes

PlanFreeCountryU.SDevicePCOperating SystemWindows 10 My Question or IssueSo when I I open up the Desktop App and log in with my Username and Password, it closes immediately. As soon as I hit enter it closes. I reinstalled it, it didn't work. I remove...

Casual Listener

Plan Free Country U.S Device PC Operating System Windows 10   My Question or Issue So when I I open up the Desktop App and log in with my Username and Password, it closes immediately. ...

c0gus9oua0ddsv3

Casual Listener

539 Views

2 replies

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Superuser Contribution Spotify desktop app shows 1 row of pixels on other screen in multi-monitor setup

PlanPremiumCountryCanadaOperating SystemWindows 10 - Spotify Desktop App My Question or IssueWhen the Spotify Desktop app is maximized on a screen on my multi-monitor setup, and it is currently in focus, a single row of pixels from the right or left ...

Casual Listener

Plan Premium Country Canada Operating System Windows 10 - Spotify Desktop App   My Question or Issue When the Spotify Desktop app is maximized on a screen on my multi-monitor setup, and ...

ChaoticLisa

Visitor

10561 Views

41 replies

30 likes

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Desktop app becomes unstable when scanning for local files in large Downloads folder

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 Pro, version 2004, build 19041.329 My Question or IssueRecently, I experienced a problem when attempting to close the Spotify Desktop app. When right clicking on it's icon in the ...

Casual Listener

Plan Premium Country United States Device Desktop Operating System Windows 10 Pro, version 2004, build 19041.329   My Question or Issue Recently, I experienced a problem when attemptin...

342 Views

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Spotify can't play this right now. If you have the file on your computer you can import it.

PlanFreeCountryIndiaDeviceHpOperating SystemWindows 7My Question or IssueSpotify gives me the error message "Spotify can't play this right now. If you have the file on your computer you can import it." whenever I try to play any song from any album o...

Casual Listener

Plan Free Country India Device Hp Operating System Windows 7 My Question or Issue Spotify gives me the error message "Spotify can't play this right now. If you have the file on your com...

shreya_chanana

Casual Listener

663 Views

3 replies

0 likes

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Every song gets skipped and I can't play music

I've tried running as administrator as I seen in another post but it still doesn't work.

Visitor

I've tried running as administrator as I seen in another post but it still doesn't work.   

Pand0r

Casual Listener

371 Views

1 replies

0 likes

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Spotify error code

PlanFreeCountryTurkeyDevice(Desktop PC)Operating System(Windows 10 x64) My Question or Issue The English translation is as follows: The unknown software extension (0xc06d007e) exception in the application occurred at location 0x0000000076C69862.

Visitor

Plan Free Country Turkey Device (Desktop PC) Operating System (Windows 10 x64)   My Question or Issue               The English translatio...

user-removed

Not applicable

2355 Views

2 replies

0 likes

Windows 10
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Playback on Windows laptop is corrupted.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen playing back on my laptop, the songs pause/buzz/distorted/crackle etc. This does not hap...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When pl...

Sebasty

Community Legend

399 Views

1 replies

0 likes

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Solved!! Closed - Windows failed login

PlanPremiumCountry DevicePersonal computerOperating System(Windows 10) My Question or IssueAs of this morning, I am no longer able to log into my account from the PC version of the app. After entering my correct email and password, I get the followin...

Newbie

Plan Premium Country   Device Personal computer Operating System (Windows 10)   My Question or Issue As of this morning, I am no longer able to log into my account from the PC ver...

dinomight

Spotify Star

2738 Views

1 replies

1 likes

Login
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Superuser Contribution Casting from desktop app stuck in shuffle play

PlanFreeCountryUSDevice(google home mini)Operating System(Windows 10) Until a few weeks ago I could start playing music on the google mini then cast from Spotify desktop app with no issues and control of songs. Now when I cast from the desktop app it...

Casual Listener

Plan Free Country US Device (google home mini) Operating System (Windows 10)   Until a few weeks ago I could start playing music on the google mini then cast from Spotify desktop app wi...

JanBlake

Regular

2215 Views

10 replies

2 likes

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Spotify skips every song

PlanPremiumCountryGermanyDevice Desktop Operating System Windows 10 My Question or Issue Since yesterday the windows client skips every single song, making it unusable. This does not occur when using either the web player or another device. Already t...

Casual Listener

Plan Premium Country Germany Device   Desktop   Operating System   Windows 10   My Question or Issue   Since yesterday the windows client skips every single son...

krazeike

Visitor

2199 Views

13 replies

7 likes

SONGS SKIP
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Spotify kann dies zurzeit nicht abspielen...

PlanFree/PremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueIm getting always the same message since a few days... "Spotify kann dies zurzeit nicht abspielen...". I reinstalled Spotify and erased the cache. What can i do now?

Visitor

  Plan Free/Premium Country   Device PC Operating System Windows 10   My Question or Issue Im getting always the same message since a few days... "Spotify kann dies zurzeit ...

OneByBoo

Roadie

595 Views

1 replies

0 likes

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Spotify from google does not sync with the app spotify

PlanFreeCountryArgentinaDevice()Operating System(Windows 10) My Question or Issue :when I play a song on spotify from google it doesn't get on the app and vice versa, when I put a song on the spotify app on discord it doesn't appear in my status howe...

Visitor

Plan Free Country Argentina Device () Operating System (Windows 10)   My Question or Issue : when I play a song on spotify from google it doesn't get on the app and vice versa, when I ...

334 Views

0 replies

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Spotify desktop app opens web page on startup

PlanPremiumOperating SystemWindows 10 1909Spotify version1.1.35.458.g891674f3My Question or IssueSpotify desktop app sometimes automatically opens https://www.spotify.com/ee/ on startup. How to prevent this from happening?

Visitor

Plan Premium Operating System Windows 10 1909 Spotify version 1.1.35.458.g891674f3 My Question or Issue Spotify desktop app sometimes automatically opens https://www.spotify.com...

OneByBoo

Roadie

530 Views

1 replies

0 likes

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Descobrir meu log in e senha no meu sptify for artist

Plan PremiumFree/PremiumCountry Brazil Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 7(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEu usava oSpotify como usuário com meu nome. Depois eu lancei um dis...

Casual Listener

Plan Premium Free/Premium Country Brazil   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 7 (iOS 10, Android Oreo, Windows 10,etc.)   My Q...

560 Views

0 replies

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Superuser Contribution [Win10] Spotify not Loading Unless On Restart

My Question or IssueI have a problem with Spotify on Windows 10. If I try to launch the program from the start menu or the applications list, it won't start up at all. My mouse will show the loading symbol, but nothing will show up. The only time I c...

Visitor

My Question or Issue I have a problem with Spotify on Windows 10. If I try to launch the program from the start menu or the applications list, it won't start up at all. My mouse will show the loadin...

Mario

Spotify Legend

854 Views

1 replies

0 likes

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Solved!!Superuser Contribution [Win7] Cannot play any song on PC only

PlanPremiumCountryUSAOperating SystemWindows 7 My Question or IssueWin7 machine that has not been modified or even turned off in weeks. Spotify worked fine a few days ago. Now it will not play a single song with the error "Spotify can't play this rig...

Casual Listener

Plan Premium Country USA Operating System Windows 7   My Question or Issue Win7 machine that has not been modified or even turned off in weeks.  Spotify worked fine a few days ago.&...

spot_iffy_2020

Casual Listener

666 Views

2 replies

0 likes

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Problemas com a instalação no desktop Windows 7

Estou tendo problemas com o Spotify desde a última atualização. Ele tinha simplesmente parado de tocar qualquer música, então fui orientada pelo suporte a reinstalar o aplicativo e instalar de novo, até que me passaram uma conta teste e funcionou. Em...

Visitor

Estou tendo problemas com o Spotify desde a última atualização. Ele tinha simplesmente parado de tocar qualquer música, então fui orientada pelo suporte a reinstalar o aplicativo e instalar de novo, ...

558 Views

0 replies

0 likes

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Solved!!Superuser Contribution why my spotify looks different?

PlanPremium Familiar CountryArgentinaDevicePhilips Computer(?Operating SystemWindows 10 When i log in in my mom's account it looks like a normal spotify account, but when i log in in my account it looks different and i ha te how it looks, my playlist...

Visitor

  Plan Premium Familiar  Country Argentina Device Philips Computer(? Operating System Windows 10   When i log in in my mom's  account it looks like a normal spotify acco...

ryanfernandez

Casual Listener

15646 Views

6 replies

0 likes

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