Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39219 Views
  • 75 replies
  • 26 likes
  • 39219 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67296 Views
  • 265 replies
  • 21 likes
  • 67296 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4702 Views
  • 1 replies
  • 6 likes
  • 4702 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144686 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144686 Views
  • 0 replies
  • 26 likes

move multiple playlists in a folder

I recently found out the folder method for organization of playlists. How can I select multiple playlists of mine and then drag and drop in their respective folders? Currently I have to drag and drop one by one.

  • Roadie
  • I recently found out the folder method for organization of playlists. How can I select multiple playlists of mine and then drag and drop in their respective folders? Currently I have to drag and drop...
  • emily11luna
  • Newbie
  • 5307 Views
  • 5 replies
  • 12 likes
  • Windows
  • 5307 Views
  • 5 replies
  • 12 likes

Superuser Contribution This content is not available for all songs

PlanPremiumCountryThe NetherlandsDeviceDell laptopOperating SystemWindows 10 x64 My Question or IssueI cant play any song directly from Spotify on my laptop. The only thing that works is to press the play button in an album. All songs are greyed out....

  • Casual Listener
  • Plan Premium Country The Netherlands Device Dell laptop Operating System Windows 10 x64   My Question or Issue I cant play any song directly from Spotify on my laptop. The only thing t...
  • Ruthvik24
  • Casual Listener
  • 30261 Views
  • 39 replies
  • 8 likes
  • 30261 Views
  • 39 replies
  • 8 likes

Superuser Contribution Re: The New Desktop App (playlist sorting issue)

This new update is pretty much a total failure. -Removing the ability to see an the artist's tracks at once, makes absolutely no sense. -Removing the search bar from the top so you have leave the page to search each time is ridiculous. -Absolute no n...

  • Regular
  • This new update is pretty much a total failure.  -Removing the ability to see an the artist's tracks at once, makes absolutely no sense.  -Removing the search bar from the top so you ha...
  • MattSuda
  • Spotify Star
  • 3023 Views
  • 7 replies
  • 35 likes
  • 3023 Views
  • 7 replies
  • 35 likes

Solved!!Superuser Contribution New Desktop Experience - your feedback wanted!

Spotify is testing a new way for you to connect with your music on Desktop. The new desktop experience features an all-new design, streamlined with the Spotify apps on all your devices. This is a brand-new experience and some parts are still being fi...

image.png
  • Community Legend
  • Spotify is testing a new way for you to connect with your music on Desktop. The new desktop experience features an all-new design, streamlined with the Spotify apps on all your devices.   ...
  • MattSuda
  • Spotify Star
  • 138607 Views
  • 1317 replies
  • 62 likes
  • 138607 Views
  • 1317 replies
  • 62 likes

Superuser Contribution "Recently added" order has changed with the desktop update

I have a playlist where I add most of the songs I listen to. I sort it by Recently added, so that the latest songs are always on top. Before this update, when I added a full album to my playlist the first song of the album would appear on top, which ...

  • Casual Listener
  • I have a playlist where I add most of the songs I listen to. I sort it by Recently added, so that the latest songs are always on top. Before this update, when I added a full album to my playlist the ...
  • MattSuda
  • Spotify Star
  • 1371 Views
  • 4 replies
  • 0 likes
  • 1371 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify no puede reproducir esto en este momento. Si tienes el archivo en el ordenador puedes import

No se requiere ninguna información. Sin embargo, más fácilmente nos será más fácil.Plan PremiumPaís Spain Dispositivo Ordenador personalSistema operativo(Windows 10) Mi pregunta o problemaSpotify de escritorio me da el siguiente error "spotify no pue...

  • Casual Listener
  • No se requiere ninguna información. Sin embargo, más fácilmente nos será más fácil. Plan  Premium País Spain   Dispositivo  Ordenador personal Sistema operativo (Windows 10) ...
  • Vasil
  • Moderator
  • 10448 Views
  • 4 replies
  • 2 likes
  • 10448 Views
  • 4 replies
  • 2 likes

Superuser Contribution After interface update: Missing artists column and jump to song in playlist fails

PlanPremiumCountryNetherlandsDeviceDesktop PCOperating System(Windows 10)1) Question: Can you please bring back the artists column? Via a setting in the preferences would be fine for me. The update makes it really hard to look for the artists under t...

  • Casual Listener
  • Plan Premium Country Netherlands Device Desktop PC Operating System (Windows 10) 1) Question: Can you please bring back the artists column? Via a setting in the preferences would be fine fo...
  • datsunlaurel
  • Gig Goer
  • 2118 Views
  • 11 replies
  • 14 likes
  • 2118 Views
  • 11 replies
  • 14 likes

The abysmal state of this forum and Spotify's bug management.

Here's how you know that you have a well functioning support & feedback forum: The customer usually arrives frustrated and annoyed. The customer usually leaves feeling better, usually with their problem solved or with assurances that their problem wi...

  • Roadie
  • Here's how you know that you have a well functioning support & feedback forum: The customer usually arrives frustrated and annoyed. The customer usually leaves feeling better, usually with their ...
  • Adam1313
  • Music Fan
  • 1982 Views
  • 9 replies
  • 29 likes
  • 1982 Views
  • 9 replies
  • 29 likes

Solved!!Superuser Contribution [All Platforms][Playlists] sort/filter songs by the artist name

The possibility to sort the songs in a playlist by the artist name is not available anymore. We can now only filter by 'title', 'album' and 'date added'. No 'artist name' filter is available anymore...Please bring it back!

  • Casual Listener
  • The possibility to sort the songs in a playlist by the artist name is not available anymore. We can now only filter by 'title', 'album' and 'date added'. No 'artist name' filter is available anymore....
  • MattSuda
  • Spotify Star
  • 3289 Views
  • 12 replies
  • 9 likes
  • All Platforms
    Playlists
  • 3289 Views
  • 12 replies
  • 9 likes

Solved!!Superuser Contribution Can't sort by artist anymore on the NOV 30 2020 update

PlanPremiumCountryNetherlandsDevice(PC)Operating System(Windows 10) My Question or IssueEver since 30 November update I cant sort by artist in playlists anymore and it bothers me quite a bit since I've always found it really nice to find certain song...

  • Visitor
  • Plan Premium Country Netherlands Device (PC) Operating System (Windows 10)   My Question or Issue Ever since 30 November update I cant sort by artist in playlists anymore  and it ...
  • MattSuda
  • Spotify Star
  • 8786 Views
  • 10 replies
  • 11 likes
  • 8786 Views
  • 10 replies
  • 11 likes

Solved!!Superuser Contribution Please give us back the "Artist" column

PlanPremiumCountryUSADevice Operating SystemWindows 10 My Question or IssueI'm desperate for the return of the "Artist" column, separate from the song title. Not only is the artist very difficult to read, displaced almost half the size of the bolded ...

  • Visitor
  • Plan Premium Country USA Device   Operating System Windows 10   My Question or Issue I'm desperate for the return of the "Artist" column, separate from the song title. Not only is...
  • MattSuda
  • Spotify Star
  • 3926 Views
  • 2 replies
  • 144 likes
  • artist
    display
    UI
  • 3926 Views
  • 2 replies
  • 144 likes

Solved!!Superuser Contribution Artist column missing.

Major bug since the new UI, makes big playlists impossible to navigate easily.PlanPremiumCountry Operating SystemWindows 10 My Question or Issue

  • Regular
  • Major bug since the new UI, makes big playlists impossible to navigate easily. Plan Premium Country   Operating System Windows 10   My Question or Issue  
  • MattSuda
  • Spotify Star
  • 3073 Views
  • 11 replies
  • 20 likes
  • 3073 Views
  • 11 replies
  • 20 likes

Superuser Contribution Where is the album column in playlists? Why was it taken out?

PlanFree/PremiumCountryUSADeviceWindows 10 PCOperating SystemWindows 10 Home My Question or IssueWhat happened to the album column in playlists? It was there until the latest update of the Spotify Desktop App for Windows of 10/29 19. I find that extr...

  • Casual Listener
  • Plan Free/Premium Country USA Device Windows 10 PC Operating System Windows 10 Home   My Question or Issue What happened to the album column in playlists? It was there until the latest...
  • MattSuda
  • Spotify Star
  • 2398 Views
  • 7 replies
  • 2 likes
  • 2398 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Failed to load resource: the server responded with a status of 500 ()

gew4-spclient.spotify.com/gabo-receiver-service/v3/events:1 Failed to load resource: the server responded with a status of 500 ()WEB PLAYER DOES NOT HAVE ANY CONTROLS ACTIVEVOLUME CONTROL DOES NOT DO ANYTHING WITH THE VOLUME

  • Music Fan
  • gew4-spclient.spotify.com/gabo-receiver-service/v3/events:1 Failed to load resource: the server responded with a status of 500 () WEB PLAYER DOES NOT HAVE ANY CONTROLS ACTIVE VOLUME CONTROL DOE...
  • Anutrix
  • Casual Listener
  • 2099 Views
  • 12 replies
  • 0 likes
  • 2099 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution New user question

PlanFree/PremiumCountry DeviceDesktop PCOperating SystemWindows 11 My Question or IssueNew user questionHi,I'm a new Spotify premium user and I'm running out of resources for my local Spotify cache.I read in a German computer magazine to delete a fil...

  • Casual Listener
  • Plan Free/Premium Country   Device Desktop PC Operating System Windows 11   My Question or Issue New user question Hi, I'm a new Spotify premium user and I'm running out of reso...
  • Joan
  • Moderator
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs not visible on albums

PlanFree Country Operating SystemWindows 10 version 1.1.64.561. My Question or IssueSo I was re-listening some artist I follow and I found 1 problem, some of songs I liked aren't visible on albums where I liked them from. First attachment is proof th...

  • Regular
  • Plan Free   Country     Operating System Windows 10 version 1.1.64.561.   My Question or Issue So I was re-listening some artist I follow and I found 1 problem, some of ...
  • benwaffle
  • Casual Listener
  • 838 Views
  • 12 replies
  • 0 likes
  • 838 Views
  • 12 replies
  • 0 likes

Superuser Contribution Podcast are not sync between different devices

The sync between the podcast on desktop and mobile is not working every time... i think this problem consists so long and nothing changed... also I think we need a new "mark as played" button on desktop....

mark_desktop.png mark_mobile.PNG
  • Regular
  • The sync between the podcast on desktop and mobile is not working every time... i think this problem consists so long and nothing changed...   also I think we need a new "mark as played" butto...
  • elpol1234
  • Visitor
  • 5392 Views
  • 19 replies
  • 12 likes
  • podcast
  • 5392 Views
  • 19 replies
  • 12 likes

Superuser Contribution Certain FLAC files bug out

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 2H22 My Question or IssueThe only flac files i have on my local desktop do not import properly, for some reason have infinite repeating artist names, do not show image, and cause the spo...

  • Newbie
  • Plan Premium Country USA Device Desktop PC Operating System Windows 10 2H22   My Question or Issue The only flac files i have on my local desktop do not import properly, for some reaso...
  • ROODAY
  • Casual Listener
  • 584 Views
  • 3 replies
  • 0 likes
  • "local files" issues
    flac
    local file
  • 584 Views
  • 3 replies
  • 0 likes

Superuser Contribution The Spotify Web Player is randomly blanking out whenever I move the mouse.

PlanPremium DuoCountryUSA BABY!DeviceWindows 10 PCOperating Systemgoogl My Question or IssueSpotify Webplayer blanking out This issue has been prominent since I've gotten premium. I tried clearing all of my spotify cookies, cache and browsing history...

  • Casual Listener
  • Plan Premium Duo Country USA BABY! Device Windows 10 PC Operating System googl   My Question or Issue Spotify Webplayer blanking out   This issue has been prominent since I've g...
  • Eni
  • Moderator
  • 297 Views
  • 5 replies
  • 0 likes
  • 297 Views
  • 5 replies
  • 0 likes

Spotify only playing same 2 songs on shuiffle

PlanPremiumCountrySwedenOperating SystemWindows 11 My Question or IssuePlayed music while gaming with my friends on discord.Playlist was on shuffle and after a coupple of songs it started to only play 2 songs over and over again. Tried skipping track...

  • Casual Listener
  • Plan Premium Country Sweden Operating System Windows 11   My Question or Issue Played music while gaming with my friends on discord. Playlist was on shuffle and after a coupple of songs...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes