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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1814 Views

0 replies

2 likes

  • 1814 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147063 Views

83 replies

27 likes

  • 147063 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132196 Views

294 replies

22 likes

  • 132196 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11088 Views

1 replies

6 likes

  • 11088 Views
  • 1 replies
  • 6 likes

Superuser Contribution Desktop: Can't Decrease Window Size

PlanPremiumCountryUnited States DeviceHP Spectre x360Operating SystemWindows 11 My Question or IssueI'm using the Spotify Desktop application on my HP Spectre laptop, and I'm not able to resize the window to be smaller than a certain size. I tend to ...

Newbie

Plan Premium Country United States   Device HP Spectre x360 Operating System Windows 11   My Question or Issue I'm using the Spotify Desktop application on my HP Spectre laptop, ...

andres1gb

Visitor

2577 Views

4 replies

5 likes

  • 2577 Views
  • 4 replies
  • 5 likes

Mp3 format

PlanPremiumCountryItalyDeviceOtherOperating SystemAndroid My Question or IssueI have a premium plan. I'd like to download music in mp3 format to use it on my running device. Is it possible? How can I do it?

Newbie

Plan Premium Country Italy Device Other Operating System Android   My Question or Issue I have a premium plan. I'd like to download music in mp3 format to use it on my running device. ...

Amay

Spotify Star

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding and mooving playlists to folder

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanfreeeCountry DeviceOperating SystemWindows 11My Question or IssueHello, I detected the problem with adding/moving playlist to a ...

Regular

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan freee Country   Device Operating System Windows 11 My Question...

Eni

Moderator

673 Views

9 replies

0 likes

  • 673 Views
  • 9 replies
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Superuser Contribution Mix shuffles songs on windows, but I don't want it to?

PlanPremiumCountryUSADeviceMotorola z4Operating SystemWindows 11 My Question or IssueI can play mixes easily through the app on my android and it won't shuffle the list unless I ask it to. But on my computer, when I play spotify through its web playe...

Visitor

Plan Premium Country USA Device Motorola z4 Operating System Windows 11   My Question or Issue I can play mixes easily through the app on my android and it won't shuffle the list unles...

MartinT

Spotify Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Spotify web not working

I too am getting the same 429, too many request errors from the past two days1. tried after clearing all the cache2. Tried restarting the app3. tried after removing the extension4. tried in incognito5. tried in other browsers also

Music Fan

I too am getting the same 429, too many request errors from the past two days 1. tried after clearing all the cache 2. Tried restarting the app 3. tried after removing the extension 4. tried in i...

MateusM

Spotify Star

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution volume fluctuating

PlanPremiumCountryUSADevicePCOperating SystemWindows 11 My Question or IssueRecently when playing from the desktop app the volume will abruptly go up or down. Sometimes it will happen every few minutes and then stay stable for a long while, but in th...

Casual Listener

Plan Premium Country USA Device PC Operating System Windows 11   My Question or Issue Recently when playing from the desktop app the volume will abruptly go up or down.  Sometimes...

mok332

Visitor

2799 Views

5 replies

0 likes

  • 2799 Views
  • 5 replies
  • 0 likes

Superuser Contribution Aidez-moi svp.

Le défilement automatique de l'écran de paroles est désactivé donc on ne voit que les premières paroles puis l'écran ne défile pas tout seul donc c'est dommage il faut que je le fasse défiler moi-même, ce qui n'est pas pratique du tout.

Visitor

Le défilement automatique de l'écran de paroles est désactivé donc on ne voit que les premières paroles puis l'écran ne défile pas tout seul donc c'est dommage il faut que je le fasse défiler moi-mêm...

Susan_GP

Moderator

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs are not in audio format

Plan - PremiumCountry - CanadaDevice - laptopOperating System - Windows 10 My Question or IssueThe songs I download from Spotify to my folder on my Windows laptop have filetype "file". They are not "wav", "mp3" or "flac". e.g. 02ea62cae96aa6586e8c025...

Newbie

  Plan - Premium Country - Canada Device - laptop Operating System - Windows 10   My Question or Issue The songs I download from Spotify to my folder on my Window...

Amay

Spotify Star

809 Views

1 replies

0 likes

  • 809 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Desktop hanging/crashing when adding tracks from Smart Shuffle to playlist

Plan: PremiumCountry: UKDevice / OS: PC, Win 11My Question or Issue: I have a large playlist (~2000 tracks); my preferred way to expand it is listening with SmartShuffle and then adding the tracks I like to the list. However, almost every time I add ...

Music Fan

Plan: Premium Country: UK Device / OS: PC, Win 11 My Question or Issue: I have a large playlist (~2000 tracks); my preferred way to expand it is listening with SmartShuffle and then adding th...

Aconite

Music Fan

1262 Views

9 replies

0 likes

  • 1262 Views
  • 9 replies
  • 0 likes

Superuser Contribution My spotify keeps on stopping randomly

PlanFree/PremiumCountryIndonesiaDevice(Personal computer and hp laptop)Operating System(Windows 10) My Question or IssueIt's seems like I'm the only one that have this problem right now? but the thing is my spotify keeps on stopping randomly, pausing...

Newbie

Plan Free/Premium Country Indonesia Device (Personal computer and hp laptop) Operating System (Windows 10)   My Question or Issue It's seems like I'm the only one that have this proble...

Ivelina

Moderator

477 Views

1 replies

0 likes

Account
Other
Premium
  • 477 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Where is an option to sort playlist track by Date added?

I lost an option to sort by date added in my shared playlist. There are options: Title, Artist, Album or podcast, Added by, Duration, Custom order. Date added doesn't appear even if I expand the window, reset app, relog, etc.

Casual Listener

I lost an option to sort by date added in my shared playlist. There are options: Title, Artist, Album or podcast, Added by, Duration, Custom order. Date added doesn't appear even if I expand the ...

Maria

Moderator

1532 Views

11 replies

1 likes

  • 1532 Views
  • 11 replies
  • 1 likes

Solved!! Spotify opens when typing anything on a specific web page

PlanPremiumCountryUnited StatesDeviceHP Spectre x360Operating SystemWindows 10 My Question or IssueI use th.circlejourney.net to edit HTML code in live view, and recently when typing in the code source box, every keystroke attempts to open Spotify. I...

Casual Listener

  Plan Premium Country United States Device HP Spectre x360 Operating System Windows 10   My Question or Issue I use th.circlejourney.net to edit HTML code in live view, and rece...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
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Superuser Contribution Search and central window stop if Spotify unused for 5-10mins

PlanPremiumCountryUKDeviceAMD DesktopOperating System Windows 11 My Question or IssueWith Spotify open but not used for say 5-10mins the search bar fails (can type but no action) and central 'playing' window goes blank. Re-start needed.

Visitor

Plan Premium Country UK Device AMD Desktop Operating System   Windows 11   My Question or Issue With Spotify open but not used for say 5-10mins the search bar fails (can type but...

MartinT

Spotify Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium account can't play any music reliably

PlanPremiumCountryCanadaDevicePC, AndroidOperating SystemWindows 10, Android 14 My Question or IssueThis is weird, when I log in with my Premium account I am unable to play any song reliably. The song will consistently skip and never get past the 00:...

Casual Listener

Plan Premium Country Canada Device PC, Android Operating System Windows 10, Android 14   My Question or Issue This is weird, when I log in with my Premium account I am unable to play a...

dirk2229

Visitor

7494 Views

3 replies

1 likes

  • 7494 Views
  • 3 replies
  • 1 likes

Superuser Contribution Sidebar starts adjusting size if selected with side mouse buttons

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueI accidentally hit my mouse side button when it was over the bar you can use to adjust the sidebar, it selected it and started changing size as if I were holding down the...

Newbie

Plan Premium Country UK Device Desktop Operating System Windows 10   My Question or Issue I accidentally hit my mouse side button when it was over the bar you can use to adjust the sid...

Eni

Moderator

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorting by Duration on Windows/Mac/Linux plays in the wrong order

PlanPremiumCountrySouth AfricaDeviceMacbook Air M2, DesktopOperating SystemWindows 11, MacOS Sonoma 14.3 My Question or IssueIf the songs are ordered by length in the playlist, And shuffle is off. And you have multiple songs under the same duration. ...

Casual Listener

  Plan Premium Country South Africa Device Macbook Air M2, Desktop Operating System Windows 11, MacOS Sonoma 14.3   My Question or Issue If the songs are ordered by length in the...

shelaffs

Gig Goer

617 Views

5 replies

0 likes

"playlist"
Song Duration
Sorting Options
  • 617 Views
  • 5 replies
  • 0 likes

Superuser Contribution Subtle cracking in audio every 3-4 seconds

I'm on a new PC and I'm getting subtle crackling audio every 3-4 seconds when I use Spotify on my PC. It happens whether I use the Windows App, or the website version. It ONLY happens with Spotify, not when playing audio through sites like YouTube or...

Casual Listener

I'm on a new PC and I'm getting subtle crackling audio every 3-4 seconds when I use Spotify on my PC. It happens whether I use the Windows App, or the website version. It ONLY happens with Spotify, n...

Eni

Moderator

374 Views

1 replies

1 likes

  • 374 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Pauses randomly

PlanPremiumCountryCanadaDevice(Desktop)Operating System(Windows 10)My Question or IssueWhen gaming my spotify app will randomly pause and then unpause a bit after or I have to alt tab and manually click the play button. However instead of pausing som...

Regular

Plan Premium Country Canada Device (Desktop) Operating System (Windows 10) My Question or Issue When gaming my spotify app will randomly pause and then unpause a bit after or I have to alt t...

Kylestupid

Visitor

3568 Views

14 replies

0 likes

  • 3568 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution spotify refuses to work correctly

PlanFreeCountryUkraineDevicePCOperating SystemWindows 10My Question or Issue so basically, i have done clean install of spotify, step by step using FAQ, and each time i try to install it, it says that spotify is installed.also i've seen trying to ope...

Casual Listener

Plan Free Country Ukraine Device PC Operating System Windows 10 My Question or Issue   so basically, i have done clean install of spotify, step by step using FAQ, and each time i...

brokenAcc

Casual Listener

391 Views

3 replies

0 likes

  • 391 Views
  • 3 replies
  • 0 likes