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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133803 Views
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  • 24 likes
  • Mac
    Windows
  • 133803 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50552 Views
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  • Windows
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Spotify Connect

PlanPremiumCountryUSA DeviceiPhone 6Operating SystemiOS 12 My Question or IssueSpotify connect not working on both windows 10 laptop and iphone 6 when i try to connect them it doesnt show the device, i tried logging out, deleting the app etc. Nothing...

  • Newbie
  • Plan Premium Country USA   Device iPhone 6 Operating System iOS 12   My Question or Issue Spotify connect not working on both windows 10 laptop and iphone 6 when i try to connect...
  • MattSuda
  • Spotify Star
  • 312 Views
  • 6 replies
  • 3 likes
  • 312 Views
  • 6 replies
  • 3 likes

Recommended feature on the PC App

How can I stop recommended feature on pc app?

  • Music Fan
  • How can I stop recommended feature on pc app?
  • dinomight
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 165 Views
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Solved!! Spotify web player controls are greyed out and my phone is not a "device"

PlanPremiumCountry DeviceDellOperating SystemWindows 10 My Question or IssueSuddenly, when I went into my Spotify web player today, the controls were all greyed out. So I went to my app on my Samsung Galaxy S8 and it doesn't show Web Player being a d...

  • Regular
  • Plan Premium Country   Device Dell Operating System Windows 10   My Question or Issue Suddenly, when I went into my Spotify web player today, the controls were all greyed out. So ...
  • itsme_loljk
  • Casual Listener
  • 909 Views
  • 15 replies
  • 6 likes
  • 909 Views
  • 15 replies
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Superuser Contribution Odd glitch found in the queue after clicking on play button of one of my library playlists

PlanPremiumCountry DeviceHP laptopOperating SystemWindows 10 My Question or IssueI have attached images below to depict what I will try my best to explain in text.I open my library, select my playlist then click on play. Very normal behaviour. As I l...

  • Newbie
  • Plan Premium Country   Device HP laptop Operating System Windows 10   My Question or Issue I have attached images below to depict what I will try my best to explain in text. I op...
  • CarlosE
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
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Superuser Contribution Something Went Wrong PC Windows 10

its been months since this happening, i tried everything in the community suggested but nothing works but only on this Device i can't actually login both in app and websites, but when i tried using different device, i can listen to spotify like usual...

  • Regular
  • its been months since this happening, i tried everything in the community suggested but nothing works but only on this Device i can't actually login both in app and websites, but when i tried using d...
  • MafeG
  • Moderator
  • 830 Views
  • 13 replies
  • 0 likes
  • 830 Views
  • 13 replies
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[Desktop][Browse] please bring back the option to play all of an artist's songs in a list!

Since the update I really miss the option to just click on the artist's most played songs, and just letting them play. Now if I put it on shuffle, it just plays their most popular songs on repeat, or immediately starts the artist radio. I don't want ...

  • Visitor
  • Since the update I really miss the option to just click on the artist's most played songs, and just letting them play. Now if I put it on shuffle, it just plays their most popular songs on repeat, or...
  • 100 Views
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  • 2 likes
  • Browse
    Desktop
  • 100 Views
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Superuser Contribution Albums disappear after being clicked on?

Hello, windows 10 user here. For some reason when I click on an album/single from an artists page it will no longer appear there if I try and search it again. e.g. If I go to "Little Mix" and click on their "confetti (expanded)" album cover then hit ...

  • Newbie
  • Hello, windows 10 user here.    For some reason when I click on an album/single from an artists page it will no longer appear there if I try and search it again.   e.g. If I go to ...
  • Mihail
  • Spotify Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
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Superuser Contribution Search Results Limitation (1,000)

PlanFree/PremiumCountryUnited StatesDevicePC/Chrome BrowserOperating SystemWindows 10 Home My Question or IssueWhenever I run a search using the search interface in both the desktop app and through the web browser (Chrome), it limits the results to 1...

  • Newbie
  • Plan Free/Premium Country United States Device PC/Chrome Browser Operating System Windows 10 Home   My Question or Issue Whenever I run a search using the search interface in both the ...
  • Mihail
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution fullscreen video bug after ad

PlanPremiumCountryUSADeviceWindows 10 App (1.1.64.561.g71bd09eb-a) Operating SystemWindows 10 My Question or Issue When I am watching a video podcast (JRE) in full-screen, an ad-break is non-video, when the video resumes, the play area covers the ent...

  • Music Fan
  • Plan Premium Country USA Device Windows 10 App (1.1.64.561.g71bd09eb-a)  Operating System Windows 10   My Question or Issue   When I am watching a video podcast (JRE) in ful...
  • benreeves
  • Newbie
  • 334 Views
  • 8 replies
  • 0 likes
  • 334 Views
  • 8 replies
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Superuser Contribution [Desktop] make volume persistent across app open/close cycles

Every time I restart my PC, the volume level of Spotify resets to 100%. This is disruptive; volume should stay where it was. it seems to remain persistent when the app is closed & reopened, but not when the PC is rebooted.

  • Newbie
  • Every time I restart my PC, the volume level of Spotify resets to 100%.  This is disruptive; volume should stay where it was.  it seems to remain persistent when the app is closed & reo...
  • Novy
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 52 Views
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Superuser Contribution Getting two adverts together at the same time, simultaneously?

PlanFreeCountryItalyDevicelaptop AcerOperating SystemWindows 10 My Question or Issue I am not talking about getting two or more ads in a row, nor about getting ads after every song even when skipping. I mean that two different superimposed adverts pl...

  • Casual Listener
  • Plan Free Country Italy Device laptop Acer Operating System Windows 10   My Question or Issue   I am not talking about getting two or more ads in a row, nor about getting ads aft...
  • Julian
  • Moderator
  • 386 Views
  • 2 replies
  • 2 likes
  • 386 Views
  • 2 replies
  • 2 likes

Liked songs playlist not showing runtime

Version: 1.1.64.561.g71bd09eb-a PlanPremium DeviceWindows 10 laptop My Question or IssueThe total runtime of the Liked songs playlist no longer shows up on the windows 10 Spotify app. It is not impacting any others they all show total number of songs...

  • Regular
  • Version: 1.1.64.561.g71bd09eb-a   Plan Premium   Device Windows 10 laptop   My Question or Issue The total runtime of the Liked songs playlist no longer shows up on the w...
  • TreyAnastasio
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to disable auto play when you search for a song?

Since the version (1.1.57.443.ga029a6c4-a) when you search for a song and no song is being played (even when you just have paused the current song), spotify automatic play the song you found on the search... The big problem is that this operation ove...

  • Roadie
  • Since the version (1.1.57.443.ga029a6c4-a) when you search for a song and no song is being played (even when you just have paused the current song), spotify automatic play the song you found on the s...
  • CarlosE
  • Moderator
  • 250 Views
  • 6 replies
  • 0 likes
  • 250 Views
  • 6 replies
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Superuser Contribution podcast ad after every song on pc

PlanFreeOperating SystemWindows 10 My Question or IssueSpotify plays an ad after every song and I don't think that's normal and I don't really like to hear an ad about an lesbian s$x podcast after every song and I don't wanna buy a renault Kangoo eit...

  • Newbie
  • Plan Free Operating System Windows 10   My Question or Issue Spotify plays an ad after every song and I don't think that's normal and  I don't really like to hear an ad about an lesbi...
  • Jeremy
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
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Solved!!Superuser Contribution My window Spotify app become blanked

PlanPremiumCountryHongKongDeviceDesktopOperating SystemWindow10 My Question or IssueMy window Spotify app become blanked which I have posted the image below. I have been downloaded Spotify from here or Window Store but it have the same problem. I hav...

  • Regular
  •   Plan Premium Country HongKong Device Desktop Operating System Window10   My Question or Issue My window Spotify app become blanked which I have posted the image below. I have b...
  • Ver
  • Moderator
  • 627 Views
  • 13 replies
  • 1 likes
  • 627 Views
  • 13 replies
  • 1 likes

Superuser Contribution Spotify randomly freezes and won’t reopen

PlanPremiumCountryUnited Kingdom DevicePCOperating SystemWindows 10 64-Bit My Question or IssueI am having this issue where Spotify randomly freezes, it plays until the end of the song but then I can’t change the song. When I go onto task manager to ...

  • Newbie
  •   Plan Premium Country United Kingdom   Device PC Operating System Windows 10 64-Bit   My Question or Issue I am having this issue where Spotify randomly freezes, it play...
  • Alex
  • Moderator
  • 200 Views
  • 3 replies
  • 0 likes
  • 200 Views
  • 3 replies
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Superuser Contribution Volume keys not wokring

PlanPremiumCountry DeviceDEll LaptopOperating SystemWindows 10, My Question or IssueMy volume keys don't work when playing music through Spotify. I can toggle the windows volume or press the keys as much as I like with no result - until the volume hi...

  • Casual Listener
  • PlanPremium Country   Device DEll Laptop Operating System Windows 10,   My Question or Issue My volume keys don't work when playing music through Spotify. I can toggle the windows ...
  • Julian
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

[Desktop][Developer] Memory leak and soft-crash of the new desktop app

Below I have documented some steps to reliably reproduce a memory leak and soft-crash of the new desktop app. The Issue does not appear on the old version of the app (1.1.56.595.g2d2da0de) when running the old UI via the ui.experience_override="class...

  • Casual Listener
  • Below I have documented some steps to reliably reproduce a memory leak and soft-crash of the new desktop app.   The Issue does not appear on the old version of the app (1.1.56.595.g2d2da0de) w...
  • 161 Views
  • 0 replies
  • 3 likes
  • Desktop
    Developer
  • 161 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Spotify not playing music

Plan: Premium, Country: The Netherlands, Device: Surface Laptop 2, Operating System: Windows 10My Question or Issue:I have re-installed Spotify several times, restarted my device, checked other applications such as Youtube which play sounds just fine...

  • Newbie
  • Plan: Premium, Country: The Netherlands, Device: Surface Laptop 2, Operating System: Windows 10 My Question or Issue: I have re-installed Spotify several times, r...
  • Jeremy
  • Moderator
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Superuser Contribution Same songs in recommended

My Question or IssueUsually happens when I add more small artists to a playlist.

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  • Newbie
  • My Question or Issue Usually happens when I add more small artists to a playlist. 
  • Alex
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes