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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!! Slow download

Hello, I am downloading all my offline playlist to my PC aswell now (1490 songs),but I feel like the download is going really slow. Sitting at 200 songs now I estimated the download to take 1.5 hours overall (I have 50 mbit/s download, music is in ex...

  • Newbie
  • Hello,   I am downloading all my offline playlist to my PC aswell now (1490 songs), but I feel like the download is going really slow. Sitting at 200 songs now I estimated the download to tak...
  • Nlaughton
  • Regular
  • 12251 Views
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  • 12251 Views
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Superuser Contribution Spotify Connect Sync Issue

PlanPremiumCountryUSADevicePixel 6/Acer Nitro 5Operating SystemAndroid 12/Windows 11My Question or IssueFor the last couple of weeks, I have had an issue with the Spotify Connect feature on desktop. When wanting to sync playback from my PC to my phon...

  • Regular
  • Plan Premium Country USA Device Pixel 6/Acer Nitro 5 Operating System Android 12/Windows 11 My Question or Issue For the last couple of weeks, I have had an issue with the Spotify Conne...
  • Dian
  • Moderator
  • 3675 Views
  • 31 replies
  • 7 likes
  • 3675 Views
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Solved!!Superuser Contribution Playlist not visible?

PlanPremiumCountryU.S.AOperating Systemwindows 10 My Question or Issue A single playlist has vanished from my playlists. I listen to it frequently enough that it's in the "recently listened" area on my homepage, but it isn't in my playlists. Also, wh...

  • Casual Listener
  • Plan Premium Country U.S.A Operating System windows 10   My Question or Issue   A single playlist has vanished from my playlists. I listen to it frequently enough that it's in the ...
  • Yordan
  • Moderator
  • 136 Views
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  • 136 Views
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Solved!!Superuser Contribution The devices do not connect

I want to report a connection error between devices of the spotify pc application, apparently the application and the desktop program is not connecting to external devices connected as IOS, in the prints sent, it clearly shows, I used the browser to ...

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  • Casual Listener
  • I want to report a connection error between devices of the spotify pc application, apparently the application and the desktop program is not connecting to external devices connected as IOS, in the pr...
  • HurtCookie
  • Casual Listener
  • 163 Views
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  • 163 Views
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Solved!!Superuser Contribution Manual playlist ordering to top of list broken on desktop

On Desktop version:Spotify for Windows1.1.92.647.ga4397eb7 You cannot move/drag items in a playlist above the top of the list and have it auto scroll up. Dragging to the bottom of the list works correctly. Same issue as this, that was fixed. Looks li...

  • Music Fan
  • On Desktop version: Spotify for Windows 1.1.92.647.ga4397eb7   You cannot move/drag items in a playlist above the top of the list and have it auto scroll up. Dragging to the bottom of the li...
  • LAST_CALL
  • Music Fan
  • 164 Views
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  • 164 Views
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Ploblem my computer with Spotify

Hi Folks, i have this problem my windows, please help me. The message is"Spotify can´t play this right now. If you have the file on your computer you can import it"Help me please

  • Casual Listener
  • Hi Folks, i have this problem my windows, please help me.   The message is "Spotify can´t play this right now. If you have the file on your computer you can import it" Help me please
  • 22f7rnlk6v4agm5xs7az
  • Casual Listener
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  • 132 Views
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How to allow Spotify on firewall?

Hello there, PlanPremiumCountryHungaryDeviceDell OptiPlex 3020Operating SystemWindows 10 Spotify VersionSpotify Desktop 1.1.94.870Spotify Web from browser My Question or IssueI got the following message when logging in:"A firewall may be blocking Spo...

  • Newbie
  • Hello there,   Plan Premium Country Hungary Device Dell OptiPlex 3020 Operating System Windows 10   Spotify Version Spotify Desktop 1.1.94.870 Spotify Web from browser   ...
  • 293 Views
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  • 1 likes
  • firewall
    Windows
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Superuser Contribution Laptop and iPhone no longer detect each other despite being on the same WiFi

PlanPremiumCountryUnited StatesDeviceiPhone X and Razer Blade 15Operating SystemiOS 15.5, Windows 10 My Question or IssueSome context: I opened my Discord on my laptop and found that my usual activity status of "Listening to Spotify" was not appearin...

  • Visitor
  • Plan Premium Country United States Device iPhone X and Razer Blade 15 Operating System iOS 15.5, Windows 10   My Question or Issue Some context: I opened my Discord on my laptop and fo...
  • Eni
  • Moderator
  • 278 Views
  • 6 replies
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  • 278 Views
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Solved!!Superuser Contribution Spotify desktop not syncing to Connect and APIs

PlanPremiumCountryUnited StatesDeviceComputerOperating SystemWindows 10 My IssueSpotify for Windows (version 1.1.94.870.gf994cb0b) has stopped syncing all player status to other devices and to the APIs. This has broken my ability to move playing stat...

  • Casual Listener
  • Plan Premium Country United States Device Computer Operating System Windows 10   My Issue Spotify for Windows (version 1.1.94.870.gf994cb0b) has stopped syncing all player status to ot...
  • Eni
  • Moderator
  • 321 Views
  • 3 replies
  • 7 likes
  • 321 Views
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Superuser Contribution Unable to connect PC to other device with Spotify Connect since update

PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows 10 My Question or IssueI updated my Spotify App on PC last night and since then I am unable to connect Spotify to any device (phone, laptop, etc.). I have already tried every possible solut...

  • Casual Listener
  • Plan Premium Country Netherlands Device PC Operating System Windows 10   My Question or Issue I updated my Spotify App on PC last night and since then I am unable to connect Spotify to...
  • AlejaR
  • Moderator
  • 156 Views
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  • 156 Views
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Solved!!Superuser Contribution Spotify won't install - win 10

PlanPremiumCountry Czech Republic DevicePCOperating SystemWindows 10 Hi i have problem with spotify, it won't install. I had problem with updating spotify so i tried the solution with copying these 2 files: spotify_installer-1.0.95.289.g342899da-15.e...

  • Casual Listener
  •   Plan Premium Country  Czech Republic  Device PC Operating System Windows 10   Hi i have problem with spotify, it won't install. I had problem with updating spotify so ...
  • Jeremy
  • Spotify
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Superuser Contribution Spotify connection with VPN

PlanPremiumCountryGreeceDeviceDesktop PCOperating SystemWindows 10 My Question or IssueSo I noticed last night (18 Sep 2022) that my Discord didn't show my Spotify activity like it normally does. Also my phone and my PC don't see eachother while conn...

  • Regular
  •   Plan Premium Country Greece Device Desktop PC Operating System Windows 10   My Question or Issue So I noticed last night (18 Sep 2022) that my Discord didn't show my Spotify ac...
  • Alex
  • Moderator
  • 253 Views
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  • 253 Views
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Superuser Contribution Windows Desktop app does not Recognize Devices

Plan:PremiumCountry:USADevice:(iPhone SE, Web Browser, Google Chrome.)Operating System:(Windows 10.) My Question or Issue:Randomly today while booting up my PC I noticed discord was no longer tracking my listening. After attempting to fix that I came...

  • Music Fan
  • Plan: Premium Country: USA Device: (iPhone SE, Web Browser, Google Chrome.) Operating System: (Windows 10.)   My Question or Issue: Randomly today while booting up my PC I noticed di...
  • Lyubka
  • Moderator
  • 5249 Views
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  • 5249 Views
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Superuser Contribution web player STOP

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is there a way I can change settings for the web player to STOP after each play??? I'm using...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  &n...
  • Vasil
  • Moderator
  • 91 Views
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  • 91 Views
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Superuser Contribution Spotify connect only works for web browser and not desktop app?

So I used to only listen to spotify via my phone and my laptop and I would use spotify connect to just skip through songs using my phone while i was listening to it on my laptop because i’m lazy. Eventually I ended up getting an ipad and i downloaded...

  • Newbie
  • So I used to only listen to spotify via my phone and my laptop and I would use spotify connect to just skip through songs using my phone while i was listening to it on my laptop because i’m lazy. Eve...
  • bellakitten
  • Visitor
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  • 863 Views
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Superuser Contribution WHY CAN"T I EASLY REMOVE DONGS AS THEY SOME UP, FROM MY LIBRARY PLAYLISTS?? WAAAAY TOO COMPLICATED!!

PlanPremiumCountry USA DESKTOPOperating System WINDOWS 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue WHY CAN"T I EASLY REMOVE DONGS AS THEY SOME UP, FROM MY LIBRARY PLAYLISTS?? WAAAAY TOO COMPLICATED!!ue

  • Visitor
  • Plan Premium Country USA   DESKTOP Operating System WINDOWS 10 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue WHY CAN"T I EASLY REMOVE DONGS AS THEY SOME UP...
  • Dian
  • Moderator
  • 87 Views
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Superuser Contribution Drag and drop feature is not scrolling the screen once the dragged track is at the top of screen?

PlanPremiumCountryCanadaDeviceHP Pavilion laptopOperating SystemWindows 10 My Question or Issue

  • Newbie
  • Plan Premium Country Canada Device HP Pavilion laptop Operating System Windows 10   My Question or Issue  
  • Dian
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
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Superuser Contribution Desktop App Doesn't Connect With My Phone or the Web Player

lPlanPremiumCountryTurkeyDevice(Xiaomi Redmi 9C, HP Intel Core i3)Operating System(Android 10, Windows 10) My Question or IssueI am able to play different songs on the mobile and the desktop app. I am able to connect the Web Player with my phone but ...

  • Newbie
  • l Plan Premium Country Turkey Device (Xiaomi Redmi 9C, HP Intel Core i3) Operating System (Android 10, Windows 10)   My Question or Issue I am able to play different songs on the mobil...
  • Yordan
  • Moderator
  • 249 Views
  • 2 replies
  • 2 likes
  • 249 Views
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Superuser Contribution Connect to a device feature no longer recognizing my Android connected via wifi

PlanPremiumCountryUSDeviceSamsung Galaxy S9 & Windows computerOperating SystemWhatever runs a Samsung & Windows 10 My Question or IssueWindows on my desktop updated this morning and as a result, my desktop Spotify app and Android app are no longer re...

  • Music Fan
  • Plan Premium Country US Device Samsung Galaxy S9 & Windows computer Operating System Whatever runs a Samsung & Windows 10   My Question or Issue Windows on my desktop updated t...
  • AlejaR
  • Moderator
  • 640 Views
  • 20 replies
  • 1 likes
  • 640 Views
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Superuser Contribution Spotify Desktop app is not in sync with open.spotify.com

PlanFreeOperating SystemWindows 10 Yesterday i updated the spotify desktop app and it works normally except for the fact that it doesn't sync with the web player, when i play a song in the desktop app and go to the web player it's not playing it ther...

  • Visitor
  • Plan Free Operating System Windows 10   Yesterday i updated the spotify desktop app and it works normally except for the fact that it doesn't sync with the web player, when i play a song in...
  • Eni
  • Moderator
  • 281 Views
  • 6 replies
  • 7 likes
  • 281 Views
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  • 7 likes