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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1645 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145512 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130441 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10978 Views

1 replies

6 likes

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  • 6 likes

Spotify Becomes Unresponsive

PlanPremiumCountry USDevicePCOperating SystemWindows 10 My Question or Issue Spotify will work ok for a few songs, then half way into a song the audio will cut out. Sometimes I will get a message that it cannot play song, others it will looks like it...

Newbie

Plan Premium Country  US Device PC Operating System Windows 10   My Question or Issue  Spotify will work ok for a few songs, then half way into a song the audio will cut out....

370 Views

0 replies

1 likes

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Superuser Contribution Spotify sounds like a broken record?

PlanPremiumCountry UKDeviceWindows 10 PCMy Question or Issue Recently Spotify Desktop has been skipping and looping songs like a broken record. I have tried various listening devices to ensure that it is not my PC causing this. Why would Spotify sudd...

Regular

  Plan Premium Country  UK Device Windows 10 PC My Question or Issue  Recently Spotify Desktop has been skipping and looping songs like a broken record. I have tried various li...

AndresM

Moderator

2254 Views

4 replies

1 likes

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Solved!! Find MP3s

PlanPremiumCountryGermany DeviceWindows AppOperating SystemWindows 10 My Question or Issue I've found an old and closed issue "Buy & download as MP3s".This is what I want. Find the downloaded MP3s on the hard drive.I would also pay extra fee for the ...

Casual Listener

Plan Premium Country Germany  Device Windows App Operating System Windows 10   My Question or Issue  I've found an old and closed issue "Buy & download as MP3s". This is...

toohoo

Casual Listener

508 Views

2 replies

0 likes

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Windows 10 - Desktop overlay setting not followed after every update

The left corner song banner setting was introduced and fixed with the issue below:https://community.spotify.com/t5/Desktop-Windows/Can-t-play-the-current-song/td-p/1302172 However, this setting is not respected after every Spotify upgrade. I always h...

Casual Listener

The left corner song banner setting was introduced and fixed with the issue below: https://community.spotify.com/t5/Desktop-Windows/Can-t-play-the-current-song/td-p/1302172   However, this se...

CAUGHticTIng

Newbie

500 Views

1 replies

2 likes

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Wheres the big "Shuffle" button?

PlanPremiumCountry SwedenDevicePCOperating SystemWindows 10 My Question or Issue I cannot find the big shuffle button. On my phone theres a big button called "Shuffle" and if i press it, it automatically plays the playlist and starts on a random song...

Casual Listener

Plan Premium Country  Sweden Device PC Operating System Windows 10   My Question or Issue  I cannot find the big shuffle button. On my phone theres a big button called "Shuff...

370 Views

0 replies

0 likes

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"Show Desktop overlay when using media keys"does not work

PlanPremiumCountry BrazilDevicePCOperating SystemWindows 10 PRO Redstone 5 My Question or Issue Hey the "Show Desktop overlay when using media keys" option is broken. I have it set to OFF which does nothing when Spotify opens. You have to go in, turn...

Casual Listener

Plan Premium Country  Brazil Device PC Operating System Windows 10 PRO Redstone 5   My Question or Issue   Hey the "Show Desktop overlay when using media keys" option is bro...

viertypen

Newbie

1259 Views

3 replies

7 likes

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Podcasts category disappeared from My Lybrary Tab

PlanPremiumCountryPortugalDeviceLaptopOperating SystemWindows 10 My Question or Issue Since the last update of the Spotify Desktop App, v1.0.94.262.g3d5c231c, the podcast category has disappeared from the "Your Lybrary" tab. Please fix this.

Regular

Plan Premium Country Portugal Device Laptop Operating System Windows 10   My Question or Issue  Since the last update of the Spotify Desktop App, v1.0.94.262.g3d5c231c, the podcas...

Discoxjunkie

Casual Listener

2920 Views

13 replies

12 likes

desktop app
Podcasts
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Trouble installing Spotify

Hello! I am having trouble installing Spotify after uninstalling it to do a clean reinstall. I am on Windows 7 and keep getting "Error code: 18". It says Spotify is unable to install because files to be written are in use by another process. I have r...

Casual Listener

Hello! I am having trouble installing Spotify after uninstalling it to do a clean reinstall. I am on Windows 7 and keep getting "Error code: 18". It says Spotify is unable to install because files to...

491 Views

0 replies

1 likes

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Im not getting an invitation for spotify family

HI, I've had a premium account for a while, but since my parents were interested as well, I created an account for my dad and upgraded to family, so we could all join. I'ts been almost 2 months and I'm still not getting an invitation to join. I've tr...

Newbie

    HI,   I've had a premium account for a while, but since my parents were interested as well, I created an account for my dad and upgraded to family, so we could all join. I'ts b...

OneByBoo

Roadie

328 Views

1 replies

0 likes

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Media overly keeps apearing

Every time I restar my PC the media overlay keeps apearing when using media keys. I go to settings, and check that that feature is disabled. I need to enabled it, and then disable it again to get the media overlay disappear.But when I restar my PC th...

Casual Listener

Every time I restar my PC the media overlay keeps apearing when using media keys. I go to settings, and check that that feature is disabled. I need to enabled it, and then disable it again to get the...

Mantisentil

Community Legend

540 Views

1 replies

0 likes

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Storage usage about 200MB/s and deleted downloaded music all the time.

Plan PremiumCountry Poland Operating System Windows 10 Education My Question or Issue Why do I have storage use around 200MB/s (Spotify.exe)? All the time. Also if I download my own playlists and they stay green (saved) after some few days it is disa...

Casual Listener

Plan  Premium Country  Poland   Operating System  Windows 10 Education   My Question or Issue  Why do I have storage use around 200MB/s (Spotify.exe)? All the t...

akrupaa

Casual Listener

439 Views

2 replies

0 likes

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Local files play in library, but "Can't play right now" in playlist.

PlanPremiumCountry UKDeviceASUS X541S laptopOperating SystemWindows 10 My Question or IssueI don't see anyone with this particular problem: I can load and play any local file on my laptop through the 'local files' library just fine. However in the la...

Newbie

Plan Premium Country  UK Device ASUS X541S laptop Operating System Windows 10   My Question or Issue I don't see anyone with this particular problem: I can load and play any local...

320 Views

0 replies

0 likes

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Superuser Contribution Library Recently Played is Empty on Desktop

PlanPremiumCountryUS Device(Windows 10)Operating System(Windows 10) My Question or Issue Using either downloaded Desktop app or the Windows Store version, my Recently Played (Library link) isn't working for the past week suddenly.I have restarted my ...

Roadie

Plan Premium Country US   Device (Windows 10) Operating System (Windows 10)   My Question or Issue   Using either downloaded Desktop app or the Windows Store version, my Re...

Kiril

Moderator

639 Views

2 replies

1 likes

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Cannot play music on Desktop when on jack headsets

PlanPremiumCountryRomaniaDeviceLenovo ThinkPadOperating SystemWindows 10My Question or Issue The desktop application would not work when plugging in Jack headsets, nor on native speakers of the computer. The music displays as singing, time runs, but ...

Newbie

Plan Premium Country Romania Device Lenovo ThinkPad Operating System Windows 10 My Question or Issue  The desktop application would not work when plugging in Jack headsets, nor on nativ...

370 Views

0 replies

0 likes

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Spotify cant start error page while windows 7 closing

PlanPremiumCountry TurkeyDeviceNotebookOperating SystemWindows 7 x64 My Question or IssueHi,I use w7 x64. And when spotify open(even doesnt play) i try to close windows, but i get error page from spotify( Spotify cant start 0xc0000022) . Windows clos...

Newbie

  Plan Premium Country  Turkey Device Notebook Operating System Windows 7 x64   My Question or Issue Hi, I use w7 x64. And when spotify open(even doesnt play) i try to clos...

488 Views

0 replies

0 likes

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Show desktop overlay when using media keys broken Windows 10

PlanPremiumCountry USADeviceDesktopOperating SystemWindows 10My Question or Issue Hello, This has been a frustrating issue for months now, and I'm finally getting enough time to look into it. There is an option to turn this feature off, and it will w...

Newbie

Plan Premium Country  USA Device Desktop Operating System Windows 10 My Question or Issue  Hello,  This has been a frustrating issue for months now, and I'm finally getting e...

Mantisentil

Community Legend

1318 Views

1 replies

0 likes

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Solved!!Superuser Contribution 'Now Playing' showing on Windows 10 lock-screen

PlanPremiumCountryUK DeviceMoto G5Operating SystemWindows 10 My Question or Issue In the past month I've had more issues with Spotify than ever before, the latest one is that I come into work and the song I've been listening to on my phone during the...

Casual Listener

Plan Premium Country UK   Device Moto G5 Operating System Windows 10   My Question or Issue  In the past month I've had more issues with Spotify than ever before, the latest...

Wintersoldier_7

Casual Listener

5681 Views

2 replies

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Casual Listener

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337 Views

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Windows volume panel always shows up (Win 10)

PlanPremiumCountry Czech RepublicDevicePCOperating SystemWindows 10 My Question or Issue After each app restart Windows volume panel always shows up, even when it's toggled off in app Settings.

Newbie

Plan Premium Country  Czech Republic Device PC Operating System Windows 10   My Question or Issue  After each app restart Windows volume panel always shows up, even when it's...

Mantisentil

Community Legend

794 Views

1 replies

0 likes

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Solved!! Is the "downloaded" song deleted from my hard disk if I "remove" it from my library?

PlanPremium CountryCanada DeviceDesktop, running Spotify UWP app Operating SystemWindows 10 My Question or IssueMy library has a few songs. The library is downloaded, no other song or playlist is downloaded. If I remove a song from my library, is the...

Casual Listener

Plan Premium   Country Canada    Device Desktop, running Spotify UWP app   Operating System Windows 10   My Question or Issue My library has a few songs. The lib...

Keanu_C

Community Legend

889 Views

1 replies

0 likes

disk
downloaded
Windows
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