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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

84069 Views

40 replies

68 likes

  • 84069 Views
  • 40 replies
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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

797392 Views

505 replies

64 likes

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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

moep99

Newbie

24353 Views

25 replies

7 likes

  • 24353 Views
  • 25 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3089 Views

0 replies

4 likes

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  • 4 likes

Solved!! Songs starting at seemingly random times throughout each track within only one playlist

PlanPremiumDeviceWindows 10 PC and Xperia Z2Operating SystemWindows 10 and Anrdoid My Question or IssueI have just started following spotify's 'Enter The Jungle' playlist and everytime I click to skip the song, the next one does not start at the begi...

Regular

Plan Premium Device Windows 10 PC and Xperia Z2 Operating System Windows 10 and Anrdoid   My Question or Issue I have just started following spotify's 'Enter The Jungle' playlist and eve...

hayd2398

Regular

707 Views

2 replies

0 likes

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Weird glitch where text cursor seem to input text backwards

PlanPremiumCountryCanadaDeviceMacbook pro 15 inch late 2018Operating Systemmacos mojave v10.14.1 My Question or Issue Here is issue, when I search for a song/artist/album, sometimes the text cursor does this (backwards). In the attached file, you'll ...

Newbie

Plan Premium Country Canada Device Macbook pro 15 inch late 2018 Operating System macos mojave v10.14.1   My Question or Issue  Here is issue, when I search for a song/artist...

Sebasty

Community Legend

1351 Views

1 replies

2 likes

  • 1351 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution SpotifyInstaller has stopped working

PlanFreeCountry BrazilDeviceDesktopOperating SystemWindows 7 My Question or IssueWhen I open SpotifyInstaller.exe, nothing but a error appears saying "SpotifyInstaller has stopped working". I never had this problem before, but after the new update, I...

Visitor

Plan Free Country  Brazil Device Desktop Operating System Windows 7   My Question or Issue When I open SpotifyInstaller.exe, nothing but a error appears saying "SpotifyInstaller h...

Guido

Spotify Legend

2389 Views

11 replies

1 likes

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  • 11 replies
  • 1 likes

Spotify won't play some songs that play fine on mobile

PlanPremiumCountryAustralia DeviceDesktop, Samsung Galaxy S8Operating SystemWindos 10, Android My Question or IssueSongs that play with no issue on mobile won't play on desktop. I recieved a message saying "spotify can't play this right now. If you h...

Newbie

Plan Premium Country Australia  Device Desktop, Samsung Galaxy S8 Operating System Windos 10, Android   My Question or Issue Songs that play with no issue on mobile won't play on ...

Sebasty

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Solved!! When removing auxcable from computer, Spotify keeps repeating the same part of a track and wont stop

PlanPremium (student)Country SwedenDeviceComputer, HP Pavillion dv6 NotebookOperating SystemWindows 7 My Question or Issue I have my computer connected with the speaker through an auxcable. As soon as the auxcable gets removed or when I put it in, Sp...

Newbie

Plan Premium (student) Country  Sweden Device Computer, HP Pavillion dv6 Notebook Operating System Windows 7   My Question or Issue  I have my computer connected wi...

Sebasty

Community Legend

504 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Spotify setup wont open

PlanPremiumCountrySwedenOperating SystemWindows 10 64bit For a couple of weeks I have been getting an error message when I start my spotify. The error message says something about "updater wasn't able to start properly" so I uninstalled spotify and d...

Casual Listener

Plan Premium Country Sweden Operating System Windows 10 64bit   For a couple of weeks I have been getting an error message when I start my spotify. The error message says something about ...

Skippyontoast

Casual Listener

1495 Views

2 replies

0 likes

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Obscure issue with spotify connect

So I've found an issue where if you transfer between playing the music on android to PC then the song currently being played will always start at the timestamp at which the changover occured. I'm using the spotify desktop application for windows. (in...

Newbie

So I've found an issue where if you transfer between playing the music on android to PC then the song currently being played will always start at the timestamp at which the changover occured.  ...

510 Views

0 replies

0 likes

  • 510 Views
  • 0 replies
  • 0 likes

Spotify deletes your local files?

So i added Be a king by E-dubble to my playlist through local files and after i listened it took up to 10ish min for it to turn grey and disappear from my local files so my Q is do spotify got a program in spotify that recognizes songs that are not '...

Casual Listener

So i added Be a king by E-dubble to my playlist through local files and after i listened it took up to 10ish min for it to turn grey and disappear from my local files so my Q is do spotify got a prog...

431 Views

0 replies

0 likes

  • 431 Views
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Library not syncing and adding duplicates

PlanPremiumCountry FranceOperating SystemAndroid 7.0, Windows 10 My Question or IssueI have multiple problems who start to annoy me and make me test other services : - When I add a song to my library on my phone it does not sync on my computer. - It ...

Newbie

Plan Premium Country  France Operating System Android 7.0, Windows 10   My Question or Issue I have multiple problems who start to annoy me and make me test other services :  ...

401 Views

0 replies

0 likes

  • 401 Views
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Solved!! Album art in lower left corner is missing?

PlanPremiumWindows 10 My Question or Issue Where is the album art in the bottom left corner on the desktop app? It only shows the song and artist, now there's no good way to easily click to the playlist or page it is playing from...

Casual Listener

Plan Premium Windows 10   My Question or Issue  Where is the album art in the bottom left corner on the desktop app?  It only shows the song and artist, now there's no good way to...

robbie3600

Newbie

280624 Views

61 replies

87 likes

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  • 61 replies
  • 87 likes

Can't open it

PlanPremiumOperating SystemWindows 10 Pro 64 bits My Question or IssueSoooo... Yeah, I can't open Spotify at all. I don't know what's happening, If I want to use Spotify I need to reinstall it using the FullSetup.exe because the normal one does not w...

Casual Listener

  Plan Premium Operating System Windows 10 Pro 64 bits   My Question or Issue Soooo... Yeah, I can't open Spotify at all. I don't know what's happening, If I want to use Spotify I ...

Mittisune

Casual Listener

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Solved!! Spotify installer stopped working

PlanPremiumCountry Czech Republic Operating SystemWindows 8.1 My Question or Issue Hello, I have problem instaling spotify on my PC, whenever i open the spotify setup, it crashes and stops working. I tried to perform a clean uninstall but nothing wor...

Casual Listener

  Plan Premium Country  Czech Republic   Operating System Windows 8.1   My Question or Issue  Hello, I have problem instaling spotify on my PC, whenever i open the ...

Brunelicia

Community Legend

3424 Views

8 replies

0 likes

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  • 8 replies
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Spotify won't play songs I've added to a playlist from local files.

PlanPremiumCountry FinlandDevicePCOperating SystemWindows 10 My Question or IssueLike the title says. Spotify won't play the songs I add to playlist from my local files. The songs show up in the playlist and I can click play but it just says that spo...

Casual Listener

Plan Premium Country  Finland Device PC Operating System Windows 10   My Question or Issue Like the title says. Spotify won't play the songs I add to playlist from my local files....

OneByBoo

Roadie

2194 Views

3 replies

0 likes

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  • 3 replies
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Desktop or Sonos disconnects because of other device??

I am now seriously frustrated with Spotify. I have been playing spotify daily, until the new update of not allowing several devices playing simultaneously. This would be perfectly fine, but the Spotify keeps disconnecting regardless of not playing on...

Newbie

I am now seriously frustrated with Spotify.  I have been playing spotify daily, until the new update of not allowing several devices playing simultaneously. This would be perfectly fine, but th...

711 Views

0 replies

0 likes

  • 711 Views
  • 0 replies
  • 0 likes

Grey bar in full screen mode on windows

PlanPremiumCountry United StatesDeviceHP SpectreOperating SystemWindows 10 My Question or Issue When I am using spotify on my desktop in full screen mode, I have a grey bar at the top of the screen that I cannot get rid of. I searched up the issue an...

Newbie

Plan Premium Country  United States Device HP Spectre Operating System Windows 10   My Question or Issue  When I am using spotify on my desktop in full screen mode, I have a ...

Sebasty

Community Legend

1063 Views

1 replies

1 likes

  • 1063 Views
  • 1 replies
  • 1 likes

Shuffle and loop buttons missing on desktop app

PlanPremiumCountryUSA DevicePCOperating SystemWindows 10 My Question or Issue There are no shuffle and loop buttons for my playlists any more on the desktop app for Windows. Just a thumbs up/down. I use both of these options frequently while listenin...

Casual Listener

Plan Premium Country USA  Device PC Operating System Windows 10   My Question or Issue  There are no shuffle and loop buttons for my playlists any more on the desktop app for...

Loxer

Community Legend

538 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Same song on Queue

Hi, I use Spotify Premium on multiple devices, Windows, Mac, iPhone, Chromecast audio Speakers...Anyway, everytime I'm using the app for Windows and I play a playlist, or an album, or an artist (doesn't mind really) there's always this one song (Mone...

Newbie

Hi,   I use Spotify Premium on multiple devices, Windows, Mac, iPhone, Chromecast audio Speakers... Anyway, everytime I'm using the app for Windows and I play a playlist, or an album, or an a...

Sebasty

Community Legend

983 Views

1 replies

1 likes

  • 983 Views
  • 1 replies
  • 1 likes

Private Session Specifically For Facebook?

I just realized, the privacy session feature, is this exclusively when connected to Facebook? I asked because Spotify activity is always turned off, so no activity should be published on Facebook right?

Roadie

I just realized, the privacy session feature, is this exclusively when connected to Facebook? I asked because Spotify activity is always turned off, so no activity should be published on Facebook rig...

Sebasty

Community Legend

1171 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Bring Back Playlist Radio

Playlist Radio is the remaining feature I pay for. Without it I'm not going to use Spotify. 90% of my Spotify listening is shuffled offline playlists on mobile or playlist radio on wifi. I'm a premium user and have been for years. Almost since launch...

Regular

Playlist Radio is the remaining feature I pay for. Without it I'm not going to use Spotify. 90% of my Spotify listening is shuffled offline playlists on mobile or playlist radio on wifi.   I'm...

hans-jürgen

Roadie

1358 Views

6 replies

14 likes

  • 1358 Views
  • 6 replies
  • 14 likes

Friend Feed not updating correctly

PlanFreeCountry ItalyDeviceAsus pc F550COperating SystemWindows 8 My Question or IssueIn the last 7/8 months my friends feed cant'update. None of my friends appear on the feed, but they are only in the following list. Yesterday I tried to disintstall...

Casual Listener

Plan Free Country  Italy Device Asus pc F550C Operating System Windows 8   My Question or Issue In the last 7/8 months my friends feed cant'update. None of my friends appear on th...

Loxer

Community Legend

1783 Views

5 replies

1 likes

  • 1783 Views
  • 5 replies
  • 1 likes