Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • James335
  • Casual Listener
  • 59424 Views
  • 78 replies
  • 27 likes
  • 59424 Views
  • 78 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 82840 Views
  • 278 replies
  • 21 likes
  • 82840 Views
  • 278 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5857 Views
  • 1 replies
  • 6 likes
  • 5857 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146175 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146175 Views
  • 0 replies
  • 26 likes

Spotifyinstaller does not work

Hi,i have truble witrh spotify, i had to reset my computer because of an virus on my pc.Now i can´t install apotify anymor cause i get the message, that the Spotifyinstaller does´t work.I got win 7 on my pc. What can i do to reinstall spotify?

  • Newbie
  • Hi, i have truble witrh spotify, i had to reset my computer because of an virus on my pc. Now i can´t install apotify anymor cause i get the message, that the Spotifyinstaller does´t work. I got w...
  • DennyEMufc
  • Roadie
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Playlists included in Folder do not play

PlanPremiumCountryUSA DevicePCOperating SystemWindows 10 My Question or Issue I put several playlists in one folder. I open the folder, press button play - nothing happens. Music starts only if I play particularly picked one playlist.

  • Regular
  • Plan Premium Country USA  Device PC Operating System Windows 10  My Question or Issue I put several playlists in one folder. I open the folder, press button play - nothing happ...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Playlist on Spotify Phone App. No Longer Sorts

PlanPremiumCountry USADeviceSamsung GalaxyOperating SystemAndroid My Question or Issue As of, oh, about a week ago, I can no longer sort the playlist I have downloaded to my phone... It shows as the 'Recently Added' sort but I no longer have the opti...

  • Music Fan
  •   Plan Premium Country  USA Device Samsung Galaxy Operating System Android   My Question or Issue  As of, oh, about a week ago, I can no longer sort the playlist I have...
  • Frostman233
  • Music Fan
  • 610 Views
  • 2 replies
  • 1 likes
  • 610 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify local files not working Agin

What do I need to do to spotify to find my local files?why can not my spotify playlists find my local files?but spotify can find them?but when I look in local files on spotify, I can find them.one of the picture shows my playlist.The other shows the ...

  • Casual Listener
  • What do I need to do to spotify to find my local files? why can not my spotify playlists find my local files? but spotify can find them? but when I look in local files on spotify, I can find them....
  • Ageofempierswar
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

Buggy Advert for Google Home Hub

Using the desktop app on Windows 7 in the UK, I'm getting an advert for Google Home Hub a lot, and every single time it comes up, the advert doesn't start, and Spotify just stops. i.e. sits there waiting for the advert which never starts. Clicking on...

  • Music Fan
  •   Using the desktop app on Windows 7 in the UK, I'm getting an advert for Google Home Hub a lot, and every single time it comes up, the advert doesn't start, and Spotify just stops. i.e. sits t...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Windows 7 crash

PlanPremium Operating SystemWindows 7 My Question or IssueHi,for about a week my desktop Spotify app is constantly crashing.Suddenly about 1 second of a song is being looped and the app is not really responding to any actions.The same happpens (not a...

  • Casual Listener
  • Plan Premium   Operating System Windows 7   My Question or Issue Hi, for about a week my desktop Spotify app is constantly crashing. Suddenly about 1 second of a song is being loop...
  • 441 Views
  • 0 replies
  • 2 likes
  • 441 Views
  • 0 replies
  • 2 likes

Podcast not showing on Library

EDIT: Great just saw a post with the same problem...PlanPremiumCountryPortugal DeviceMacbook ProOperating SystemmacOS Mojave So, since yesterday, under My Library the Podcast option disapeared. I still have the follows on my regular podcasts but I ca...

Screenshot 2018-12-06 at 21.41.28.png
  • Regular
  • EDIT: Great just saw a post with the same problem... Plan Premium Country Portugal   Device Macbook Pro Operating System macOS Mojave   So, since yesterday, under My Library th...
  • blitzerr77
  • Newbie
  • 3210 Views
  • 10 replies
  • 6 likes
  • 3210 Views
  • 10 replies
  • 6 likes

Spotify Local Files, Play Queue will not load.

PlanFreeCountry > AUS DevicePC Desktop Recent Version on EVERYTHINGOperating SystemWindows 10 My Question or IssueI have a lot of songs in local files so I noticed straight away since I normally use, play queue to see what's coming up instead of scro...

  • Casual Listener
  • Plan Free Country > AUS   Device PC Desktop Recent Version on EVERYTHING Operating System Windows 10   My Question or Issue I have a lot of songs in local files so I noticed st...
  • TooLong
  • Casual Listener
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

FIXED! Can't move playlist out of folder...

I FIXED THIS ALREADY SO THANKS ANYWAYS! I moved a few playlists into a folder on the Desktop app, and I accidentally moved a playlist I didn't want to move, and when I tried to drag the playlist out from the folder, the playlist wouldn't move. So my ...

  • Music Fan
  • I FIXED THIS ALREADY SO THANKS ANYWAYS! I moved a few playlists into a folder on the Desktop app, and I accidentally moved a playlist I didn't want to move, and when I tried to drag the playlist out ...
  • 844 Views
  • 0 replies
  • 5 likes
  • 844 Views
  • 0 replies
  • 5 likes

1.0.95.289.g342899da update issue

PlanPremiumCountryTurkey DevicePCOperating SystemWin 7 My Question or Issue With the last update, my Spotify always crashes in multiple times. The issue is when i want to listen a song after a while from my Spotify Desktop App and it won't respond at...

  • Casual Listener
  • Plan Premium Country Turkey   Device PC Operating System Win 7   My Question or Issue   With the last update, my Spotify always crashes in multiple times. The issue is when...
  • LBens
  • Casual Listener
  • 387 Views
  • 1 replies
  • 1 likes
  • 387 Views
  • 1 replies
  • 1 likes

Ability to Delete Radio Stations

PlanFreeCountryGermany Operating SystemWindows 10, Chrome My Question or Issue I cant access to Radio on the app, and I can't reech the browser app, i'm getting message NET::ERR_CERT_AUTHORITY_INVALID

  • Newbie
  • Plan Free Country Germany   Operating System Windows 10, Chrome   My Question or Issue  I cant access to Radio on the app, and I can't reech the browser app, i'm getting messa...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Music Keeps Pausing Every 2 Seconds on both Desktop and iPhone

PlanPremiumCountryUSA DeviceDesktop & iPhone 10 Operating SystemWindows 10 and iOS 12.1My Question or Issue For some weird reason my Spotify is suddenly pausing every two seconds on both my hom desktop and my iPhone. Oddly it doesn't pause on my work...

  • Casual Listener
  •   Plan Premium Country USA  Device Desktop & iPhone 10  Operating System Windows 10 and iOS  12.1 My Question or Issue  For some weird reason my Spotify is...
  • SnowdogVT
  • Casual Listener
  • 1226 Views
  • 1 replies
  • 1 likes
  • 1226 Views
  • 1 replies
  • 1 likes

¨Friends listening¨ not working

CountryNorway Operating SystemWindows 10 My Question or IssueSo lately The Friends Listening has not been working and its telling me to Find Friends (which you will see in the screenshot). Its been like this for quite a while unistalled Spotify and i...

  • Newbie
  • Country Norway    Operating System Windows 10   My Question or Issue So lately The Friends Listening has not been working and its telling me to Find Friends (which you will see ...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Shuffle and Repeat missing

Repeat and Shuffle are not working! i.imgur.com/jgl3Wzg.jpg PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10

  • Newbie
  • Repeat and Shuffle are not working!   i.imgur.com/jgl3Wzg.jpg   Plan Premium Country Argentina Device PC Operating System Windows 10  
  • 410 Views
  • 0 replies
  • 0 likes
  • repeat
    shuffle
    Windows 10
  • 410 Views
  • 0 replies
  • 0 likes

Spotify desktop overlay still appears although I disabled it many times!!

Although I disabled this option ((Show desktop overly when using media keys))on Spotify settings but this annoying desktop overlay still appears everytime I click on any media or volume buttons on my laptop and I tried uninstalling Spotify then insta...

  • Casual Listener
  • Although I disabled this option ((Show desktop overly when using media keys)) on Spotify settings but this annoying desktop overlay still appears everytime I click on any media or volume buttons on ...
  • tad_tk
  • Casual Listener
  • 447 Views
  • 2 replies
  • 1 likes
  • 447 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Web player doesn't work

PlanPremiumCountry ChileDeviceWebOperating SystemWindows 10 My Question or Issue Some time ago the web player stopped working in my account, in my phone and in the application works well, but on the web does not respond.I've already cleared the cache...

  • Casual Listener
  •   Plan Premium Country  Chile Device Web Operating System Windows 10   My Question or Issue   Some time ago the web player stopped working in my account, in my phone a...
  • ypex
  • Casual Listener
  • 537 Views
  • 3 replies
  • 0 likes
  • 537 Views
  • 3 replies
  • 0 likes

Sorting searches by popularity.

Not sure if this is the right place to ask this but here goes. I used to be able to sort songs from artists by popularity (search for artist > see all songs > click on thumbs up icon) , but recently clicking on the icon doesn’t do anything. Anyone kn...

  • Casual Listener
  • Not sure if this is the right place to ask this but here goes. I used to be able to sort songs from artists by popularity (search for artist > see all songs > click on thumbs up icon) , but rec...
  • coolpanama
  • Casual Listener
  • 1592 Views
  • 5 replies
  • 6 likes
  • 1592 Views
  • 5 replies
  • 6 likes

Sopotify Using Incorrect Resolution

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or Issue Spotify for some reason as of late has been fullscreening at an incorrect resolution. I tried uninstalling and resinstalling but that didn't help. This happens on all 3 of my ...

  • Newbie
  • Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue  Spotify for some reason as of late has been fullscreening at an incorrect resolution. I t...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Songs "Unavailable" in playlists

A recent Spotify update has removed the ability to play local files that synced with unavailable songs in playlists. Local files are seen and can be played, but they would usually sync with the "unavailable songs" on playlists. Now it doesn't seem to...

  • Music Fan
  • A recent Spotify update has removed the ability to play local files that synced with unavailable songs in playlists. Local files are seen and can be played, but they would usually sync with the "unav...
  • darylfrompulse
  • Music Fan
  • 3260 Views
  • 17 replies
  • 7 likes
  • 3260 Views
  • 17 replies
  • 7 likes

Spotify muffles/distores headset when in foreground

Driver issue, check your "profiles" Additional info: Operating SystemWindows 10 PeripheralsLogitech headset (G933) My problem was that the Logitech controller tried changing between profiles based on the open window, also the profile had one of the e...

  • Newbie
  •   Driver issue, check your "profiles"   Additional info:   Operating System Windows 10  Peripherals Logitech headset (G933)   My problem was that the Logitech contr...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes