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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144063 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

128905 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10836 Views

1 replies

6 likes

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Superuser Contribution [Windows 10] [Store App] App-window is click-through with multi-monitor setup [intermittend]

SystemGigabyte Aero15X v82 additional 1080p Monitors IssueAs stated in the title. Often after bringing the window back from the taskbar or after opening an app or a game that runs on the 2nd GPU, the window will show back up intact, yet it's transpar...

Newbie

System Gigabyte Aero15X v8 2 additional 1080p Monitors   Issue As stated in the title. Often after bringing the window back from the taskbar or after opening an app or a game that runs on t...

Alfredo

Roadie

505 Views

1 replies

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Error codes 32 and 37: Firewalls and proxies and errors, oh my!

Hello:Tearing my hair out on this one, so all help gratefully received. First, the setup:I'm running Spotify premium via the desktop app on a Windows 10 PC, via a wired (ethernet) connection on a simple home network. Then, the problem:I was experienc...

Casual Listener

Hello: Tearing my hair out on this one, so all help gratefully received.   First, the setup: I'm running Spotify premium via the desktop app on a Windows 10 PC, via a wired (ethern...

jkd-_ewbre0p

Regular

26308 Views

6 replies

3 likes

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Musics won't download

PlanPremiumCountry(US)Device(windows device)Operating System(Windows 10) My Question or Issue hi there!i heve spotify windows app and i dont use it about a year. today when i open it , All things work correctly but when I want to download a Playlist ...

Casual Listener

Plan Premium Country (US) Device (windows device) Operating System (Windows 10)   My Question or Issue  hi there! i heve spotify windows app and i dont use it about a year. today...

Fardin574

Casual Listener

856 Views

4 replies

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Spotify mutes its self but keeps playing

PlanPremiumCountry United StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueThis happened to me yesterday but I didn't pay any mind to it since it was late at night. But it's now the morning and I'm having trouble with it. So, I'm pla...

Newbie

Plan Premium Country  United States Device Desktop Operating System Windows 10   My Question or Issue This happened to me yesterday but I didn't pay any mind to it since it was la...

1970 Views

0 replies

3 likes

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Difference Same volume level for songs / tracks

Hey there, several times i searched for a couple of hours on the internet what the exact difference is between the 'Normalize volume - set the same volume for all tracks' in the Basic settings of the Spotify Windows Program under Music Quality and th...

Visitor

Hey there,   several times i searched for a couple of hours on the internet what the exact difference is between the 'Normalize volume - set the same volume for all tracks' in the Basic settin...

1011 Views

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Superuser Contribution Playlist Shuffles Previous Songs

PlanFreeCountry DevicePCOperating SystemWindows 10 My Question or Issue When I begin playing my playlist in shuffle mode, say Back in Black came as the first song when i go forward once to the next song then backwards once, the song is switched from ...

Casual Listener

Plan Free Country   Device PC Operating System Windows 10   My Question or Issue  When I begin playing my playlist in shuffle mode, say Back in Black came as the first song w...

Alfredo

Roadie

890 Views

3 replies

0 likes

Account
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Solved!! Album Cover Art Missing from the Bottom-Left Now Playing Section

PlanPremiumCountry USADevicePCOperating SystemWindows 10 My Question or IssueAs of a few days ago, the Album cover art from the bottom-left corner of the Spotify desktop app has gone missing. The Title and Artist were to the right and the Album cover...

Casual Listener

Plan Premium Country  USA Device PC Operating System Windows 10   My Question or Issue As of a few days ago, the Album cover art from the bottom-left corner of the Spotify desktop...

iirenechoi

Newbie

16619 Views

6 replies

1 likes

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Interesting Bug

TL;DR When listening to "broken" by lovelytheband on my google home mini it skips to the next song at EXATLY 1:13. Every singe time. I have run into a rather odd bug on my spotify. Every time I play the song "broken" by lovelytheband at EXATLY 1:13 i...

Regular

TL;DR When listening to "broken" by lovelytheband on my google home mini it skips to the next song at EXATLY 1:13. Every singe time.   I have run into a rather odd bug on my spotify. Every tim...

537 Views

0 replies

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Second Monitor Issue

When I play a game or something fullscreen on my main monitor I usually have spotify fullscreen on the second monitor. But once the fullscreen thing is running on screen 1 the spotify window acts like it's minimised, so i'll click it nothing will hap...

Newbie

When I play a game or something fullscreen on my main monitor I usually have spotify fullscreen on the second monitor. But once the fullscreen thing is running on screen 1 the spotify window acts lik...

1090 Views

0 replies

2 likes

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Spotify won't import my songs

PlanPremiumCountry connected via VPN / origin GermanyDeviceWindows 10, iPhone 7Operating System Windows 10, iOS 11My Question or Issue Spotify won't import my songs. See attached screenshotWorked earlier with a single song

Newbie

Plan Premium Country  connected via VPN / origin Germany Device Windows 10, iPhone 7 Operating System  Windows 10, iOS 11 My Question or Issue  Spotify won't import my songs. ...

Jollof

Composer

777 Views

1 replies

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Some song won't play and are missing info (WIndows 10 app)

I'm using the Windows 10 app and for some reason some tracks won't play. For example, in the "Hot Country by Spotify" playlist:When the tracks highlighted are queued, Spotify just stops and the cover photo goes black. When I skip, the playlist starts...

Regular

I'm using the Windows 10 app and for some reason some tracks won't play. For example, in the "Hot Country by Spotify" playlist: When the tracks highlighted are queued, Spotify just stops and the...

Kungfauxn00b

Regular

799 Views

4 replies

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Log in with Facebook in Windows Store version

PlanStudentCountryBelgium Operating SystemWindows 10 My Question or IssueHello,I can't use Spotify since I reinstalled a fresh version of Windows 10 on my PC. When I want to install the app, I get a message that I need to uninstall the Windows Store ...

Newbie

Plan Student Country Belgium    Operating System Windows 10  My Question or Issue Hello, I can't use Spotify since I reinstalled a fresh version of Windows 10 on my PC. When I...

520 Views

0 replies

1 likes

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Superuser Contribution Spotify is showing the wrong time

PlanPremium CountryTurkey Operating SystemWindows 10 My Question or Issue:Hello music lovers! I have a problem on my desktop app for 2-3 weeks. I am using Spotify usually on my desktop and lately i've realized that friends activities show totally the...

Newbie

  Plan Premium   Country Turkey     Operating System Windows 10   My Question or Issue: Hello music lovers! I have a problem on my desktop app for 2-3 weeks. I am...

Jeremy

Spotify Legend

2458 Views

4 replies

3 likes

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Solved!! Spotify just do not start (even after new installation)

PlanPremiumCountrySpainDeviceNotebook Toshiba Satellite Pro 50Operatin SystemWindows 10 Hi everybody, when i lunch Spotify i see the icon in the task bar but Spotify just do not start and evrything start to run slow. (See pics)I installed it new, che...

Casual Listener

Plan Premium Country Spain Device Notebook Toshiba Satellite Pro 50 Operatin System Windows 10     Hi everybody,   when i lunch Spotify i see the icon in the task bar ...

Loxer

Community Legend

1768 Views

3 replies

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Local Files still appear in Library

PlanPremium Operating SystemWindows 10 My Question or IssueI have deleted local files from my spotify but they are still listed in my library. I have uninstalled/reinstalled and deleted the local-files.bnk file but still they are listed and greyed ou...

Regular

Plan Premium   Operating System Windows 10   My Question or Issue I have deleted local files from my spotify but they are still listed in my library. I have uninstalled/reinstalled a...

Loxer

Community Legend

4582 Views

9 replies

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Many, many, small and big problems

PlanPremium (since 2012)CountryGermany DeviceDeskop Operating SystemWindows 7 Hello everybody, The last update of the desktop client is causing a lot of problems for me (Windows 7): The new search is often very, very slow and brings partly irrelvante...

Gig Goer

Plan Premium (since 2012) Country Germany  Device Deskop  Operating System Windows 7   Hello everybody,   The last update of the desktop client is causing a lot of prob...

411 Views

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Solved!! Spotify Weekly Not Giving Me relevant Songs

PlanPremiumCountry DeviceDesktop PCOperating SystemWindows 10 My Question or Issue For the past three couple of months, my Spotify weekly has given me songs from a genre that I only listened to months ago. Since I used to listen to that genre, I've l...

Newbie

Plan Premium Country   Device Desktop PC Operating System Windows 10   My Question or Issue  For the past three couple of months, my Spotify weekly has given me songs from a ...

Sebasty

Community Legend

630 Views

1 replies

0 likes

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Popping/clipping sound randomly when playing music

Using windows 10 and playing a track in spotify, I get random popping/clipping sounds that happen when playing the song. It comes and goes and is jarring, how do I fix this? I already reinstalled spotify.

Casual Listener

Using windows 10 and playing a track in spotify, I get random popping/clipping sounds that happen when playing the song. It comes and goes and is jarring, how do I fix this? I already reinstalled spo...

GnarlyData

Regular

2125 Views

1 replies

0 likes

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Can play songs by one artist ...

I am using Spotify premium in the UK on Windows 7 and, for some reason, I can't play songs by one particular artist. I have tried uninstalling, reinstalling on all my devices. There is another computer in the house with a different spotify account an...

Visitor

I am using Spotify premium in the UK on Windows 7 and, for some reason, I can't play songs by one particular artist. I have tried uninstalling, reinstalling on all my devices. There is another comput...

user-removed

Not applicable

567 Views

3 replies

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