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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
  • 134285 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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How does radio feature work ?

Hey guys ! So, I kind of don't understand how does exactly the radio feature works when you create it from playlist or artist. Does it automatically update when you, or my favourite artist add new songs ? and are the first songs in the radio always t...

  • Music Fan
  • Hey guys ! So, I kind of don't understand how does exactly the radio feature works when you create it from playlist or artist.    Does it automatically update when you, or my favourite ar...
  • TheMiziko
  • Music Fan
  • 1076 Views
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  • Windows
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skipping all tracks when press play

when i log in on windows 8 and press play songs in library it just skips every song and never plays anything. app works fine on my phone.

  • Casual Listener
  • when i log in on windows 8 and press play songs in library it just skips every song and never plays anything. app works fine on my phone.
  • hargroveian1
  • Casual Listener
  • 188 Views
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  • 188 Views
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Login error in Spotify

I have that problem:When i want to login i can't,my error message is: 'Your country does not match the one set in your profil...'Yesterdey already worked but today not.I tryed to play music from Web Player and its worked,but i can't login to my PC an...

  • Newbie
  • I have that problem: When i want to login i can't,my error message is: 'Your country does not match the one set in your profil...' Yesterdey already worked but today not. I tryed to play music fro...
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Removing the program from computer

I have installed the Spotify program on a computer using Windows 7, and I want to remove it because it's a blind person using the computer. I have set it to not start up after login on trhe computer, but it still launches! I have tried to remove it v...

  • Newbie
  • I have installed the Spotify program on a computer using Windows 7, and I want to remove it because it's a blind person using the computer. I have set it to not start up after login on trhe computer,...
  • HetzeFetze
  • Roadie
  • 123 Views
  • 1 replies
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  • Windows
  • 123 Views
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Error code 12 Windows 10

When I opened Spotify today it tried to install an updated version automatically but I received error code 12: "the computer has not enough free memory and disk space." My current memory usage is 39% and I have over 60GB of free space on my hard driv...

  • Newbie
  • When I opened Spotify today it tried to install an updated version automatically but I received error code 12: "the computer has not enough free memory and disk space." My current memory usage is 39%...
  • HetzeFetze
  • Roadie
  • 3852 Views
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  • 3852 Views
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[WIN10] Where is the local files cache located for the Windows 10 app?

I need to remove my local-files.bnk file to delete the cache due to some issues. However, all solutions point to %appdata%. With the Windows 10 app, there is no Spotify folder there. I've changed the permissions on my WindowsApps folder and looked at...

  • Casual Listener
  • I need to remove my local-files.bnk file to delete the cache due to some issues. However, all solutions point to %appdata%. With the Windows 10 app, there is no Spotify folder there. I've changed the...
  • HetzeFetze
  • Roadie
  • 20806 Views
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  • Windows
  • 20806 Views
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Cannot repeat songs?

Hello, I am trying to repeat one song on my playlist and yes I have the repeat button turned on but it will not repeat it just goes to the next song. I tried using the web player but it doesn't work then I downloaded the Windows Desktop app and that ...

  • Casual Listener
  • Hello, I am trying to repeat one song on my playlist and yes I have the repeat button turned on but it will not repeat it just goes to the next song. I tried using the web player but it doesn't work ...
  • HetzeFetze
  • Roadie
  • 255 Views
  • 1 replies
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  • Windows
  • 255 Views
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"Find Friends" Button is not working.

So, i was able to add one friend when i first installed spotify (desktop), but after some time the list doesn't load anymore.I've already tried to reinstall spotify but it haven't worked.

  • Newbie
  • So, i was able to add one friend when i first installed spotify (desktop), but after some time the list doesn't load anymore. I've already tried to reinstall spotify but it haven't worked.
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  • 278 Views
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Unable to remove song from "songs"

I removed all of my songs from "songs" playlist. I am unable to remove two songs from playlist. Once of them is greyed out and pushing the little "check" button (which becomes "x" button when mouse is on it) does nothing.The other song is not greyed ...

  • Casual Listener
  • I removed all of my songs from "songs" playlist. I am unable to remove two songs from playlist. Once of them is greyed out and pushing the little "check" button (which becomes "x" button when mouse i...
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  • 135 Views
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Keeps going back to one artist

Seems like not matter what an Eeek A Mouse song comes on. (I have several of his albums, but many other albums too) Particulalry when I'm playing another's album. Should I expect this, or should I expect it to play all the songs on the album I'm play...

  • Newbie
  • Seems like not matter what an Eeek A Mouse song comes on. (I have several of his albums, but many other albums too) Particulalry when I'm playing another's album. Should I expect this, or should I ex...
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  • 160 Views
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Onkyo receiver not showing in connect device list

Hi, I have problems with the the windows desktop app. When I first start my pc and than my receiver, the receiver is not showed in the device list. I have to reboot pc. When I first start receiver first, it is in the device list, every think is worki...

  • Music Fan
  • Hi, I have problems with the the windows desktop app. When I first start my pc and than my receiver, the receiver is not showed in the device list. I have to reboot pc. When I first start receiver fi...
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  • Windows
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Re: Inbox and messages

I tried the Deezer website and it was even worse for me. It will only allow me to play 30 second clips even though it shows that I have a subscription. I am guessing that since my subscription is through Cricket I can only have Premium on my phone. I...

  • Music Fan
  • I tried the Deezer website and it was even worse for me.  It will only allow me to play 30 second clips even though it shows that I have a subscription.  I am guessing that since my subscri...
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A few years ago, you could search ONLY in your albums, then ctrl+f stop working but still showed in Edit menu. Now is not even there. Btw, very clever to save money using a community instead a professional SAT...

  • Newbie
  • A few years ago, you could search ONLY in your albums, then ctrl+f stop working but still showed in Edit menu. Now is not even there.      Btw, very clever to save money using a com...
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  • Windows
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Re: Inbox and messages

Interesting to hear Deezer's got proper customer service - a definite selling point. I've been using the free version and think I'll upgrade. I'll have to build a new network of like-minded music lovers from scratch. I'm jazzyjez and into a wide rang...

  • Roadie
  • Interesting to hear Deezer's got proper customer service - a definite selling point. I've been using the free version and think I'll upgrade. I'll have to build a new network of like-minded music lov...
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When song changes, I get a huge ping spike for about 5 seconds

I notice this most when playing games, the song changes and the ping spikes from about 40 to 180 and then back down after 5-10 seconds.

  • Newbie
  • I notice this most when playing games, the song changes and the ping spikes from about 40 to 180 and then back down after 5-10 seconds.
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  • Windows
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Re: Inbox and messages

Update - Spotify can keep its social media lovers. They're not changing for anybody because they're gaining millions of users per quarter. Fine. Works for them then please go right ahead. Deezer on the other hand... Has almost 50% more music than Spo...

  • Casual Listener
  • Update - Spotify can keep its social media lovers. They're not changing for anybody because they're gaining millions of users per quarter. Fine. Works for them then please go right ahead.   De...
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Songs won't play -nothing is "available"

I Have Spotify Premium and on my Mobile everything works perfectly. But on my Desktop any Song (even those which I have downloaded in offline Playlists) just wont play. Tose songs i didn't download are just "not available (theres appears a blue notif...

  • Newbie
  • I Have Spotify Premium and on my Mobile everything works perfectly. But on my Desktop any Song (even those which I have downloaded in offline Playlists) just wont play. Tose songs i didn't download a...
  • doingstuff
  • Casual Listener
  • 268 Views
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  • Windows
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Discover tab not showing Artist based recommendations

The Discover tab is only showing the "New Releases for You" row, and a "Good Morning!" row from the Overview tab which doesn't include anything related to music I like. Where are all of my "Because you liked ..." recommendations?

  • Newbie
  • The Discover tab is only showing the "New Releases for You" row, and a "Good Morning!" row from the Overview tab which doesn't include anything related to music I like.   Where are all of my "...
  • 195 Views
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  • Windows
  • 195 Views
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[PC][Other] Multi-Select Add/Remove Songs From Music/Queue

I just listened my music on my pc in a shuffle and then wanted to play the other song. So I tried to find it but I didn't find and then searched it with write search. I found it, but it was removed from my music. The same situations were after a few ...

  • Newbie
  • I just listened my music on my pc in a shuffle and then wanted to play the other song. So I tried to find it but I didn't find and then searched it with write search. I found it, but it was removed f...
  • 147 Views
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  • Windows
  • 147 Views
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Eliminar géneros y autores de Mi Spotify y reportar errores en las recomendaciones

Buenos dias a tod@sA los moderadores, informarles que, aunque mi suscripción presenta un problema con el pago, estoy en vías de solucionarlo, es decir, pago por Premium.En segundo lugar, es complicado encontrar un post entre 1000 páginas que se adapt...

  • Casual Listener
  • Buenos dias a tod@s A los moderadores, informarles que, aunque mi suscripción presenta un problema con el pago, estoy en vías de solucionarlo, es decir, pago por Premium. En segundo lugar, es c...
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  • Windows
  • 12762 Views
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