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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144015 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

128829 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10830 Views

1 replies

6 likes

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Trying to Import from Itunes

I'm trying to import my download of Acid Rap from itunes into spotify, but in my local files it shows up as this: The songs play properly, but obviously there's issues with the song data.How do I fix this?

Newbie

I'm trying to import my download of Acid Rap from itunes into spotify, but in my local files it shows up as this:  The songs play properly, but obviously there's issues with the song data. H...

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Synced songs

Hello peeps. There are some songs that arent in Spotify (at least not the versions I want). I add the folders in the desktop app and put them in playlists. My question is simple. What if I format my PC or change a hard drive? Will the songs be remove...

Visitor

Hello peeps. There are some songs that arent in Spotify (at least not the versions I want). I add the folders in the desktop app and put them in playlists. My  question is simple. What if I form...

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Music for work

Hi! I need help. I can't have spotify on my desktop at work due to regulations but we're allowed to use it on the browser.My problem is, I make a lot of calls but I like to keep the music going in the background anyway. Normally, on the desktop app, ...

Casual Listener

Hi!   I need help. I can't have spotify on my desktop at work due to regulations but we're allowed to use it on the browser. My problem is, I make a lot of calls but I like to keep the music ...

607 Views

0 replies

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Dubstep
Electronic
Music
working with music
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"song not available" but works on phone not desktop

I saw the following just now from a year ago, and then a message that it was fixed. I am now experiencing the EXACT same problem, in Jan 2018: "I have had this problem for 2 days now, Spotify will not play anything on my laptop, it keeps saying "trac...

Newbie

I saw the following just now from a year ago, and then a message that it was fixed.  I am now experiencing the EXACT same problem, in Jan 2018:   "I have had this problem for 2 days now, ...

384 Views

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playing failure

hi, after playing a song or 5 i get the message that the current song can't be played further.after restarting spotify i can listen again, but again after a few song i get the same message.this problem came after i installed a new motherboard and rei...

Newbie

hi,   after playing a song or 5 i get the message that the current song can't be played further. after restarting spotify i can listen again, but again after a few song i get the same message...

944 Views

0 replies

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Spotify freezing without crashing

So I got this really weird bug with Spotify (Win10) after ive had it open for a while where the program freezes in a way that I can't press anything. I can't stop the music, change volume, skip/change track.. anything. If I do try and press a button ...

Newbie

So I got this really weird bug with Spotify (Win10) after ive had it open for a while where the program freezes in a way that I can't press anything. I can't stop the music, change volume, skip/chang...

911 Views

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why is there an add playing on the bottom of my spotify about Tyson that wont go away?

i am listening to music and there are adds right abouve the simple toolbar at the bottom. one of the adds has a video, that you can delete or pause, but that wont last for long and it will start playing again. Why is it so hard to figure out a way to...

Newbie

i am listening to music and there are adds right abouve the simple toolbar at the bottom. one of the adds has a video, that you can delete or pause, but that wont last for long and it will start play...

472 Views

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Desktop Overlay on track change

I recently upgraded to Windows 10 and was pleasantly surprised to find that there was an Overlay when I used the media keys. I used to install a third-party app for this functionality, but that became unmaintained. I would like to request two enhance...

Casual Listener

I recently upgraded to Windows 10 and was pleasantly surprised to find that there was an Overlay when I used the media keys. I used to install a third-party app for this functionality, but that becam...

845 Views

0 replies

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Superuser Contribution Spotify home page not loading and here is what I see instead

When I try to get to spotify.com, here is what I get ... screen shot attached. I am located near Houston, TX. I use Windstream for ISP and Windows 10 Home OS. I have tried using Firefox, Edge, and Chrome on different devices attached to my home netwo...

Newbie

When I try to get to spotify.com, here is what I get ... screen shot attached.   I am located near Houston, TX. I use Windstream for ISP and Windows 10 Home OS. I have tried using Firefox, Edg...

Katerina

Spotify Legend

6036 Views

7 replies

1 likes

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Artist radio stops playing

Every single time I open spotify, and press play to continue to listen to an artist radio (this is currently all i am listening to), it plays one song, then stops. Every single time.. I then start the station again, it plays for a while, and then sto...

Regular

Every single time I open spotify, and press play to continue to listen to an artist radio (this is currently all i am listening to), it plays one song, then stops. Every single time.. I then start th...

700 Views

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3 likes

Radio Stations
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Changes to the Formatting of Drag and Drop Album Links

I've over the last couple of months Spotify as changed the formatting of the text when you drag and album links. In the past when you clicked on an album and drug it in blog post it would create a link formated with the artist then the album title li...

Casual Listener

I've over the last couple of months Spotify as changed the formatting of the text when you drag and album links. In the past when you clicked on an album and drug it in blog post it would create a li...

370 Views

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Username

My username is a bunch of letter and numbers

Newbie

My username is a bunch of letter and numbers

itu_

Community Legend

447 Views

1 replies

0 likes

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Remove Tracks played through Spotiamb hijack.

My Spotify fell victim to the spotiamb hack. As a result, tons of stuff was played that I don't care at all about. It ruined my year in review and has ruined my discover playlists. Is there any way that I can resolve this issue and remove artists/tra...

Newbie

My Spotify fell victim to the spotiamb hack. As a result, tons of stuff was played that I don't care at all about. It ruined my year in review and has ruined my discover playlists. Is there any way t...

325 Views

0 replies

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Playlist length to the second.

Is there any way that I can quickly find the length of a playlist down to the second?

Regular

Is there any way that I can quickly find the length of a playlist down to the second?

373 Views

0 replies

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Solved!! Spotify does not load

my spotify gets carried forever and does not open. Do you have resolution?has an attached image

Casual Listener

my spotify gets carried forever and does not open. Do you have resolution? has an attached image

Luke

Spotify Star

1928 Views

4 replies

2 likes

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"This song is not available"

Whenever I try to play any song, it shows the message "This song is not available. If you have the file on your computer you can import it". I have logged out and re-installed the app but nothing seems to work. Can anyone help? Thank you

Visitor

Whenever I try to play any song, it shows the message "This song is not available. If you have the file on your computer you can import it". I have logged out and re-installed the app but nothin...

user-removed

Not applicable

465 Views

2 replies

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New member on existing family plan. Can't sign up.

Hello, I am trying to log in as an added member on a Family Premium account. I relieved my code and the email, but am not sure where to add my email loin to his family account. When I follow the links to accept the invite, it still shows my invite as...

Newbie

Hello, I am trying to log in as an added member on a Family Premium account. I relieved my code and the email, but am not sure where to add my email loin to his family account. When I follow the link...

302 Views

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Spotify stuck on loading wheel, Win 10

For the past day I've been unable to get into Spotify. When I launch it, the window opens and the loading wheel appears with the usual black background- but it doesn't progress onto the next screen (log in menu or the regular app interface) and just ...

Newbie

For the past day I've been unable to get into Spotify. When I launch it, the window opens and the loading wheel appears with the usual black background- but it doesn't progress onto the next screen (...

Iwordex

Music Fan

2254 Views

12 replies

2 likes

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crossfade issues

Hi, I'm making a playlist for a party and am having some issues with the crossfade. We've got it set for 1 second but for some tracks it cuts it off way before the end. An example of this is Foals' My Number. It doesn't even show the correct duration...

Newbie

Hi,   I'm making a playlist for a party and am having some issues with the crossfade. We've got it set for 1 second but for some tracks it cuts it off way before the end. An example of this is...

311 Views

0 replies

0 likes

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Solved!! Spotify first run, keeps loading

I've just installed Spotify from Microsoft Store, but when I open it stucks on loading animation and doesn't allow me to log in. I've tried uninstalling and istalling again with the normal installer, but I get the same problem. I can just see this an...

Casual Listener

I've just installed Spotify from Microsoft Store, but when I open it stucks on loading animation and doesn't allow me to log in. I've tried uninstalling and istalling again with the normal installer,...

Marios94

Newbie

2327 Views

7 replies

4 likes

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