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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

158135 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

terioncalling

Roadie

156917 Views

297 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11602 Views

1 replies

6 likes

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Solved!! Windows App - Volume is reduced when switching to another audio app

Steps to reproduce the issue: Windows 7 Pro, Spotify 0.9.10.14.g578d350b Have an app such as Skype installed along with Spotify. listen to Spotify. Pause Spotify. Make a Skype call. return to Spotify Expected result - Playback normal Actual result - ...

Newbie

Steps to reproduce the issue: Windows 7 Pro, Spotify 0.9.10.14.g578d350b     Have an app such as Skype installed along with Spotify. listen to Spotify. Pause Spotify. Make a Sky...

tomasmann

Newbie

4818 Views

5 replies

0 likes

Windows
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Spotify won’t open due to device license

Hello there, was just wondering if someone can help me. I just got a new windows computer and have the Spotify app downloaded. It worked perfectly fine but after a few hours it came up with the message “CLiP license device ID does not match the devic...

Casual Listener

Hello there, was just wondering if someone can help me. I just got a new windows computer and have the Spotify app downloaded. It worked perfectly fine but after a few hours it came up with the messa...

Hubo

Community Legend

3827 Views

4 replies

0 likes

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Solved!! Cannot change the order of songs?

Hey, since the latest updates (Windows) I do not seem able to move the order of songs in a playlist by dragging and dropping them between lines? Why would they remove that?

Music Fan

Hey, since the latest updates (Windows) I do not seem able to move the order of songs in a playlist by dragging and dropping them between lines? Why would they remove that?

computeiro

Newbie

69833 Views

28 replies

7 likes

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Audio sound and bass reduction when Spotify not in focus

I'm using Spotify on Windows 10, and for the most part think it's great. I am however having a frustrating issue - when the app is not in focus, volume greatly reduces, along with bass. I've looked at settings in the App and in Windows. Can anyone he...

Newbie

I'm using Spotify on Windows 10, and for the most part think it's great.   I am however having a frustrating issue - when the app is not in focus, volume greatly reduces, along with bass. &nb...

620 Views

0 replies

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Playlists take FOREVER to load!

I'm on Windows 10 Professional, and when I try to add a new song to one of my playlists using the Spotify Desktop Application almost NONE of my playlists show when i click the ... then "Add to Playlist". Only the first couple of Playlists (in alphabe...

Music Fan

I'm on Windows 10 Professional, and when I try to add a new song to one of my playlists using the Spotify Desktop Application almost NONE of my playlists show when i click the ... then "Add to P...

1047 Views

0 replies

0 likes

Playlist functionality
Playlist problem
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NEW GUI PLEASE!!

I've been using 0.9.7.16 version for many years now because I hate that black theme. Can spotify please make it possible for users to change the theme? The black theme is just horrible.

Music Fan

I've been using 0.9.7.16 version for many years now because I hate that black theme. Can spotify please make it possible for users to change the theme? The black theme is just horrible.

397 Views

0 replies

1 likes

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We're not able to play this video in your current location

Playlists with Video's in them that are not available in my location cause Spotify to stop playing altogether. This is evident even in Spotify created playlists. Introducing new features should not inhibit other (paying) users from experiencing the s...

Newbie

Playlists with Video's in them that are not available in my location cause Spotify to stop playing altogether. This is evident even in Spotify created playlists. Introducing new features should not i...

983 Views

0 replies

14 likes

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Solved!! A handy & useful way to backup your playlists

We've read all the posts about lost playlists, and its very frustrating when it happens. Here's a simple way to back them up. Using a Microsoft Excel spreadsheet, just drag each playlist into a cell. You not only see the original playlist name [sorta...

Roadie

We've read all the posts about lost playlists, and its very frustrating when it happens.  Here's a simple way to back them up.   Using a Microsoft  Excel spreadsheet, just drag eac...

timothyjhorton

Casual Listener

28827 Views

13 replies

4 likes

Windows
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Discover Weekly full of old songs

I've noticed of late my Discover Weekly is full of songs which have appeared in previous 'Discover Weekly' lists. Is this a service Spotify is offering to people with dementia? Not there yet Spotify!

Regular

I've noticed of late my Discover Weekly is full of songs which have appeared in previous 'Discover Weekly' lists. Is this a service Spotify is offering to people with dementia? Not there yet Spotify!

mad_prof

Regular

716 Views

2 replies

0 likes

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Spotify desktop app keeps pausing

Spotify just updated on my computer (Windows 10) and now it keeps pausing randomly. I tried a fix I found on here where you go to the website and sign out of everywhere but it didn’t work and I can’t seem to find another topic about this issue. Does ...

Casual Listener

Spotify just updated on my computer (Windows 10) and now it keeps pausing randomly. I tried a fix I found on here where you go to the website and sign out of everywhere but it didn’t work and I can’t...

617 Views

0 replies

4 likes

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I cannot log in at all....i'm going crazy at work without my music.

Okay so, a couple of days ago I got an error message #4 on my spotify meaning there was no internet connection but I did have internet connection. I signed out/in to refresh the app but I cannot get pass the login. A red "do not" sign turns into my c...

Casual Listener

Okay so, a couple of days ago I got an error message #4 on my spotify meaning there was no internet connection but I did have internet connection. I signed out/in to refresh the app but I cannot get ...

gonzalez_mx385

Casual Listener

532 Views

2 replies

1 likes

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Can't play the current song error

Hi, Since a week i've got problems with Spotify on Windows 10. I'm getting the error: "Can't play the current song". This happens during almost every song i'm listining to. Sometimes after a minute, sometimes halfway etc. The music stops playing but ...

Newbie

Hi,   Since a week i've got problems with Spotify on Windows 10. I'm getting the error: "Can't play the current song". This happens during almost every song i'm listining to. Sometimes after a...

JoshuaAM

Casual Listener

959 Views

1 replies

0 likes

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Desktop App not working unless logged in with temp password

I have my Spotify account linked to Facebook and typically use that to login. For some reason my desktop app (windows) is saying there is no internet connection when I select Login with Facebook. However, when I receive a text with a password and log...

Visitor

I have my Spotify account linked to Facebook and typically use that to login. For some reason my desktop app (windows) is saying there is no internet connection when I select Login with Facebook. How...

327 Views

0 replies

0 likes

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Separate Artist with Same Name

This post perhaps duplicate with https://community.spotify.com/t5/Closed-Ideas/Separate-Artist-with-Same-Name/idi-p/69379 however when I tried to report the same artist name using the link provided (https://community.spotify.com/t5/Staff-Announcement...

Newbie

This post perhaps duplicate with https://community.spotify.com/t5/Closed-Ideas/Separate-Artist-with-Same-Name/idi-p/69379   however when I tried to report the same artist name using the l...

377 Views

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Saved songs won't play in Chrome

In Spotify online using a chrome browser, my saved songs won't play. If I search for the song, it plays normally as I would expect. Does anyone have any ideas?

Newbie

In Spotify online using a chrome browser, my saved songs won't play. If I search for the song, it plays normally as I would expect. Does anyone have any ideas?

342 Views

0 replies

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How to uninstall spotify that stuck from Microsoft store

Hi, i installed spotify from microsoft store and I wanted to uninstall it as there is a problem. even tried to shred it but it doesn't help to uninstall it. Anyone has idea how to?

Casual Listener

Hi, i installed spotify from microsoft store and I wanted to uninstall it as there is a problem.  even tried to shred it but it doesn't help to uninstall it. Anyone has idea how to?

IguanaSetup

Community Legend

24612 Views

3 replies

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Newbie

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phan_times

Community Legend

851 Views

1 replies

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Windows Store Version

Hi, I'm having trouble installing the "non windows store" version of spotify. I use a plugin called Equalify Pro (which is very important to me) and it is not compatible with the windows store version of spotify. I've always had the desktop version i...

Casual Listener

Hi,   I'm having trouble installing the "non windows store" version of spotify.   I use a plugin called Equalify Pro (which is very important to me) and it is not compatible with the wi...

outsider2002

Newbie

2259 Views

4 replies

3 likes

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Desktop App Can't Maximize

I was just trying to maximize Spotify on my main screen (1440p), when I noticed the window is bugged. It seems like everything stretches normally, but it just stops rendering on a size of about 1080p. This is really weird, I have never seen another p...

Casual Listener

I was just trying to maximize Spotify on my main screen (1440p), when I noticed the window is bugged. It seems like everything stretches normally, but it just stops rendering on a size of about 1080p...

Lick_A_Brick

Newbie

1401 Views

3 replies

2 likes

Windows
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Solved!! Download podcasts on computer

How can we download podcasts on the computer to listen to it offline (just like any song)? We can't add them to playlists either.

Casual Listener

How can we download podcasts on the computer to listen to it offline (just like any song)? We can't add them to playlists either. 

phan_times

Community Legend

41842 Views

3 replies

1 likes

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  • 1 likes