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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150717 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138686 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11285 Views

1 replies

6 likes

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  • 6 likes

Songs unavailable on Desktop (Windows), but available on Android

I'm unable to play several songs from Spotify in my Desktop application (Win7), but they play perfectly fine when I try to play them from my Android phone app. What's going on?

Newbie

I'm unable to play several songs from Spotify in my Desktop application (Win7), but they play perfectly fine when I try to play them from my Android phone app. What's going on?

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"Why can't I play this song?" / "Where can I play this song?"

The snippet below comes from the help site: (https://support.spotify.com/us/using_spotify/troubleshooting/why-do-tracks-disappear/)Something I saved is greyed out and won't playThis means the content is no longer available. This can happen if licenci...

Newbie

The snippet below comes from the help site: (https://support.spotify.com/us/using_spotify/troubleshooting/why-do-tracks-disappear/) Something I saved is greyed out and won't play This means the con...

813 Views

0 replies

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All Platforms
Music
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Inconsistent artist imagery?

So I have around 70 different artists in my library, and all is nearly well!All the artists have their artwork displayed... except two. I'd just like to know if there's a particular work-around for this?The two bands in question are: Tool and AdemaTh...

Regular

So I have around 70 different artists in my library, and all is nearly well! All the artists have their artwork displayed... except two. I'd just like to know if there's a particular work-around for...

392 Views

0 replies

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Extremely high CPU usage when displaying top "banner ad"

When Spotify Desktop (Windows Store version) is open and the top banner is visible the CPU-usage of the apllication rises to about 84% on a 3.2ghz Microsoft Surface Book Pro. This is most likely due to snow flakes and cars being heavy to animate. As ...

Casual Listener

When Spotify Desktop (Windows Store version) is open and the top banner is visible the CPU-usage of the apllication rises to about 84% on a 3.2ghz Microsoft Surface Book Pro. This is most likely due ...

liquidchild101

Casual Listener

685 Views

1 replies

1 likes

bug
development
Optimization
Rendering
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Static and crackling when I listen to Spotify on my desktop

Since the beginning of this week I've been hearing static and crackling when listening to Spotify. I've been using Spotify for ages and this has never happened before. It also does not happen to any other audio when using my browser (with apps like Y...

Newbie

Since the beginning of this week I've been hearing static and crackling when listening to Spotify. I've been using Spotify for ages and this has never happened before. It also does not happen to any ...

1493 Views

0 replies

2 likes

browser
problem
static
Windows
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Can´t delete / refresh local files

Local files are still in place / in list although i deleted the link in the options... can't play them because they are deleted (says spotify)... or in other words:the playlist wikt the local files dosn't refresh automatically (about 11.000 files whe...

Casual Listener

Local files are still in place / in list although i deleted the link in the options... can't play them because they are deleted (says spotify)...   or in other words: the playlist wikt the lo...

485 Views

0 replies

0 likes

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Customer Service Help fo Miccrosoft Office

Online Microsoft Customer Service specialized backing of our organization provides an optimum solution to the clients facing complex issues related to Microsoft. Our experts find out the problems and fix different kinds of issues in hassle-free manne...

Newbie

Online Microsoft Customer Service specialized backing of our organization provides an optimum solution to the clients facing complex issues related to Microsoft. Our experts find out the problems and...

472 Views

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Spotify desktop app

The spotify desktop app is all around an amazing app! Although i find my self not being able to broswe playlists or search for anything cause of an error that makes the app loading for a long time (you know that circle thing with the dots thats spinn...

Music Fan

The spotify desktop app is all around an amazing app!   Although i find my self not being able to broswe playlists or search for anything cause of an error that makes the app loading for a lon...

phan_times

Community Legend

5445 Views

2 replies

0 likes

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Spotify opens, but doesn't start up and dings repeatedly (Windows 7)

At some point Spotify stopped working properly. This happened a few months ago and have yet to find any solution. Spotify opens up, but stays black, and the only menus available are File, Edit, and View. Also the Windows error sound dings rapidly and...

Casual Listener

  At some point Spotify stopped working properly.  This happened a few months ago and have yet to find any solution.  Spotify opens up, but stays black, and the only menus available...

Rec-Tech

Casual Listener

537 Views

3 replies

0 likes

Windows
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Error cod. 17 Windows 10

I can't have Spotify because of the terrible and non solvable error cod. 17 on my Wondows 10.Is there a solution? Which one, please?

Newbie

I can't have Spotify because of the terrible and non solvable error cod. 17 on my Wondows 10. Is there a solution? Which one, please?

512 Views

0 replies

0 likes

Windows
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Solved!! Avast blocking spofity install (SpWebInst0.exe identified as a threat)

After recent Windows updates/ reboot Avast had identified SpotifyWebHelper.exe as a threat. I decided to uninstall and download and reinstall from Spotify.com. After launching the downloaded executable, Avast identifies SpWebInst0.exe as a threat and...

Casual Listener

After recent Windows updates/ reboot Avast had identified SpotifyWebHelper.exe as a threat. I decided to uninstall and download and reinstall from Spotify.com. After launching the downloaded executab...

chris7127

Casual Listener

6329 Views

10 replies

1 likes

Windows
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Only plays one song from a playlist or album then stops, please help!

I have just subscribed to spotify premium family edition. Excited for it due to many positive reviews. Chose this over apple. I have downloaded the spoify program for my work PC windows 7 in hopes of streaming music. The issue is that if I select a p...

Newbie

I have just subscribed to spotify premium family edition. Excited for it due to many positive reviews. Chose this over apple. I have downloaded the spoify program for my work PC windows 7 in hopes of...

artmual

Newbie

1214 Views

1 replies

0 likes

Windows
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Windows to Marshall speaker?

Hi, can someone please help me with info about how I can connect Spotify from my Windows computer to my Marshall (Kilburn) via bluetooth? I don't manage to do that and don't seem to find info about it.Kind regards,Ann-Sofie

Newbie

Hi, can someone please help me with info about how I can connect Spotify from my Windows computer to my Marshall (Kilburn) via bluetooth? I don't manage to do that and don't seem to find info about i...

644 Views

0 replies

0 likes

Windows
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Re: Inbox and messages

Any way you can make a playlist of such songs for me too? A specific special friend has shared many songs and artists for me and I'm saddened to find that i'm no longer able to access these messages. Obviously it would be the best if i could get a re...

Newbie

Any way you can make a playlist of such songs for me too? A specific special friend has shared many songs and artists for me and I'm saddened to find that i'm no longer able to access these messages....

22 Views

0 replies

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Solved!! "Report" and/or "Report abuse" button

Hi, Why is it that the "report" button (located by pressing the ellipses (...) button under a user profile) is grayed out on some user accounts but not others? Thanks

Casual Listener

Hi,  Why is it that the "report" button (located by pressing the ellipses (...) button under a user profile) is grayed out on some user accounts but not others?  Thanks

curioususer

Casual Listener

4617 Views

1 replies

0 likes

Windows
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Some local files not showing in main library

One artist I have in my local files plays in the playlists (both on the computer and my phone) but doesn't show up in the Main Library. It's not a huge problem but a bit irritating as the songs won't show up when I shuffle. Anyone know how to fix it?

Casual Listener

One artist I have in my local files plays in the playlists (both on the computer and my phone) but doesn't show up in the Main Library.   It's not a huge problem but a bit irritating as the so...

bellasdonna

Casual Listener

824 Views

2 replies

0 likes

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Cant log in via desktop for Windows 10

Hi, I have downloaded and installed the desktop player on my machine, however can't log in. It either freezes at log in stage after entering my correct email and password, or returns an Error message (code 2)Please can you advise how I get this opera...

Newbie

Hi,   I have downloaded and installed the desktop player on my machine, however can't log in. It either freezes at log in stage after entering my correct email and password, or returns an Erro...

Swanny

Community Legend

820 Views

1 replies

0 likes

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Cannot play any local songs.

Seen this here too often now. Got the problem after a windows update.I tried reinstalling spotify, deleting local files and almost every different option. Nothing seems to change. I am using Xonar D-1 Soundcard with its own drivers that might interfe...

Casual Listener

Seen this here too often now. Got the problem after a windows update. I tried reinstalling spotify, deleting local files and almost every different option. Nothing seems to change. I am using Xonar ...

325 Views

0 replies

0 likes

Windows
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Spotify launches but will not play selection and refreshes page

After launching I do a search and click on my selection. The screen then refreshes back to the opening screen. Spotify will not play any selection. Windows 10 app.

Newbie

After launching I do a search and click on my selection.  The screen then refreshes back to the opening screen.  Spotify will not play any selection.  Windows 10 app.

302 Views

0 replies

0 likes

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Spotify High quality problem

Spotify keeps going offline after 40 seconds when I turn on high quality.Tried unistalling like 5 times, windows store app, app from spotify site, web player everything is the same.Tried changing proxies, result is the same.Allowed every inbound/outb...

Newbie

Spotify keeps going offline after 40 seconds when I turn on high quality. Tried unistalling like 5 times, windows store app, app from spotify site, web player everything is the same. Tried changing...

329 Views

0 replies

0 likes

  • 329 Views
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