Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • songcat1
  • Casual Listener
  • 103598 Views
  • 82 replies
  • 27 likes
  • 103598 Views
  • 82 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 107566 Views
  • 291 replies
  • 22 likes
  • 107566 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 8053 Views
  • 1 replies
  • 6 likes
  • 8053 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 148628 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 148628 Views
  • 0 replies
  • 26 likes

Dowload playlist songs

Hay alguna forma de poder habilitar la descarga de esta carpeta en pc?  

  • Newbie
  • Hay alguna forma de poder habilitar la descarga de esta carpeta en pc?    
  • leodreyer
  • Roadie
  • 4108 Views
  • 1 replies
  • 0 likes
  • 4108 Views
  • 1 replies
  • 0 likes

Solved!! Not able to sign in on the Spotify program?

I am not able to sign in at all. It keeps telling me "The username or password is incorrect. (ERRORCODE 3)" I can sign in on the Spotify Web Player. I tried checking my firewall, it is not blocked. I uninstalled then reinstalled Spotify, still wont l...

error.PNG
  • Regular
  • I am not able to sign in at all. It keeps telling me "The username or password is incorrect. (ERRORCODE 3)" I can sign in on the Spotify Web Player. I tried checking my firewall, it is not blocked. I...
  • leodreyer
  • Roadie
  • 920 Views
  • 2 replies
  • 0 likes
  • 920 Views
  • 2 replies
  • 0 likes

Noise crackling and popping

Hello, I've had this issue for a few weeks now where everything I play from Spotify crackles and pops. However when I play from YouTube, I have no issues.I have premium, if that's to any help. I've cleared cache - didn't work.Tried uninstalling - did...

  • Newbie
  • Hello,   I've had this issue for a few weeks now where everything I play from Spotify crackles and pops. However when I play from YouTube, I have no issues. I have premium, if that's to any h...
  • andyliu52
  • Newbie
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

In Windows Webplayer Left side column, How can I SORT My Playlist to appear A thru Z?

I cannot find a way to SORT my Playlist to appear with "A" name list at the TOP and "Z" named list at the bottom. By default it appears with Z thru A which is not how I want to see them. Why would anyone want Z thru A? So how do I sort these my way, ...

  • Casual Listener
  • I cannot find a way to SORT my Playlist to appear with "A" name list at the TOP and "Z" named list at the bottom. By default it appears with Z thru A which is not how I want to see them. Why would an...
  • MaxieWoxy
  • Roadie
  • 378 Views
  • 2 replies
  • 0 likes
  • 378 Views
  • 2 replies
  • 0 likes

Bad quality audio with Windows even with Premium

Hi all! I just cannot have good quality sound when using Spotify with Windows. I've activated the "Premium quality" option, but there is no difference at all. I'm almost sure that the sound is in 160 and not 320 despite the option activated.With Andr...

  • Visitor
  • Hi all!   I just cannot have good quality sound when using Spotify with Windows. I've activated the "Premium quality" option, but there is no difference at all. I'm almost sure that the sound ...
  • SABBBITH_CAT
  • Newbie
  • 1272 Views
  • 4 replies
  • 1 likes
  • Windows
  • 1272 Views
  • 4 replies
  • 1 likes

Music being deleted off of my playlists

I noticed that the entire album "Everybody Loves a Happy Ending" by Tears for Fears is now unavailable on Spotify. I also noticed that almost all of the music by Mt. Wolf I added to my playlits are gone. I am wondering why this is happening and if th...

  • Newbie
  • I noticed that the entire album "Everybody Loves a Happy Ending" by Tears for Fears is now unavailable on Spotify. I also noticed that almost all of the music by Mt. Wolf I added to my playlits are g...
  • 346 Views
  • 0 replies
  • 1 likes
  • 346 Views
  • 0 replies
  • 1 likes

Can no longer download and play playlists with local files on iPhone

So this has annoyed me for quite a while now; I used to be able to easily download and play playlists containing local files from Spotify on my computer on my Spotify app on my iPhone. But some time last year the feature dissapeared for me. I used to...

  • Casual Listener
  • So this has annoyed me for quite a while now; I used to be able to easily download and play playlists containing local files from Spotify on my computer on my Spotify app on my iPhone. But some time ...
  • powerpoll
  • Newbie
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

How to be published as a top listener?

So I've seen a few posts in the past showing that there is an option to be published as a top listener if you are linked to last.fm. However, I don't see that option anywhere (even when I go to edit and then preferences). Any help would be greatly ap...

  • Newbie
  • So I've seen a few posts in the past showing that there is an option to be published as a top listener if you are linked to last.fm. However, I don't see that option anywhere (even when I go to edit ...
  • 917 Views
  • 0 replies
  • 0 likes
  • 917 Views
  • 0 replies
  • 0 likes

Spotify freezing laptop

Everyone I open spotify it loads for a while and than my whole laptop freezes. I know this is a spotify issue because it works just fine without spotify usage. This has been happening for a week now and any help would be appreciated.

  • Newbie
  • Everyone I open spotify it loads for a while and than my whole laptop freezes. I know this is a spotify issue because it works just fine without spotify usage.    This has been happening ...
  • feelikeastrangr
  • Community Legend
  • 1368 Views
  • 1 replies
  • 0 likes
  • 1368 Views
  • 1 replies
  • 0 likes

(Windows laptop) Spotify pauzes auto when paring with bluetoothspeaker

Hello, I upgraded from a JBL GO to a JBL Charge 3 but if i connect my laptop with a JBl Charge 3 speaker. And play a song on Spotify, It will auto pauz and if i hit play it pauzes again after 1 second etc... If i use windows mediaplayer,winrar or you...

  • Newbie
  • Hello,   I upgraded from a JBL GO to a JBL Charge 3 but if i connect my laptop with a JBl Charge 3 speaker. And play a song on Spotify, It will auto pauz and if i hit play it pauzes again afte...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Solved!! Broken/Glitched Calendar

"in 8 years" that's what the date says for each song I added into my playlist today. I can't seem to fix this.

  • Regular
  • "in 8 years" that's what the date says for each song I added into my playlist today. I can't seem to fix this.
  • AngryClient
  • Regular
  • 807 Views
  • 1 replies
  • 0 likes
  • 807 Views
  • 1 replies
  • 0 likes

Solved!! Can't play current track?

Keep getting 'Can't play current track' message randomly when I am listening to music. Stops my playlists dead (as in does not skip to the next tune) and also someitmes tunes that dont work one minute work the next. Becoming very frustrating, don't u...

  • Casual Listener
  • Keep getting 'Can't play current track' message randomly when I am listening to music. Stops my playlists dead (as in does not skip to the next tune) and also someitmes tunes that dont work one minut...
  • ijenkins-ca
  • Newbie
  • 247247 Views
  • 221 replies
  • 24 likes
  • 247247 Views
  • 221 replies
  • 24 likes

Restore the "Your Top Songs 2015" playlist

Hi, I've been looking for some time on how to restore a really old playlist, namely my "Your Top Songs 2015" playlist. It's old enough to not show up on the restore old playlist-page. If I recall correctly it was also before this account was changed ...

  • Casual Listener
  • Hi,   I've been looking for some time on how to restore a really old playlist, namely my "Your Top Songs 2015" playlist. It's old enough to not show up on the restore old playlist-page. If I r...
  • Bethany_Dawn
  • Community Legend
  • 8000 Views
  • 1 replies
  • 1 likes
  • 8000 Views
  • 1 replies
  • 1 likes

How to add song to playlist?

When I go to a song, the three little dots produce eight options, such as 'make secret' or 'share.' But I don't get 'add to playlist' I have watched the instructional videos. In those, clicking on the three dots produces 'add to playlist,' but I am n...

  • Newbie
  • When I go to a song, the three little dots produce eight options, such as 'make secret' or 'share.' But I don't get 'add to playlist' I have watched the instructional videos. In those, clicking on th...
  • Sebasty
  • Community Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Spotify sound won't play through headset

I've recently got a USB powered Razer headset for Christmas. It's been working perfectly fine for the past few weeks and I've used Spotify often with these. Now all of a sudden, Spotify won't play anything through the headset. It does work with my sp...

  • Visitor
  • I've recently got a USB powered Razer headset for Christmas. It's been working perfectly fine for the past few weeks and I've used Spotify often with these. Now all of a sudden, Spotify won't pl...
  • 4ctionRadar
  • Newbie
  • 6977 Views
  • 2 replies
  • 0 likes
  • Windows
  • 6977 Views
  • 2 replies
  • 0 likes

Fonts does not scale properly on high resolution screens

Hi,Some time ago, when high resolution desktop screens (like 4k) were still relativly new, Spotify had some problems with the fonts in the Windows desktop version leading to pixly and ugly user experience. This issue was solved, and has been solved f...

Spotify Capture.PNG
  • Regular
  • Hi, Some time ago, when high resolution desktop screens (like 4k) were still relativly new, Spotify had some problems with the fonts in the Windows desktop version leading to  pixly a...
  • hagman22
  • Regular
  • 1934 Views
  • 1 replies
  • 0 likes
  • 4
    font
    no true type
    ugly
  • 1934 Views
  • 1 replies
  • 0 likes

System tray icon issue

My spotify when closed isnt showing a system tray icon even though its still playing and option is checked. is there an update today fix?

  • Newbie
  • My spotify when closed isnt showing a system tray icon even though its still playing and option is checked. is there an update today fix?
  • 419 Views
  • 0 replies
  • 0 likes
  • 419 Views
  • 0 replies
  • 0 likes

How do you import Groove music into Spotify

Microsoft has discontinued their Groove service and recommended I use Spotify. How do you import the music to the application

  • Newbie
  • Microsoft has discontinued their Groove service and recommended I use Spotify. How do you import the music to the application
  • hans-jürgen
  • Roadie
  • 4943 Views
  • 1 replies
  • 0 likes
  • 4943 Views
  • 1 replies
  • 0 likes

Spotify desktop for Windows will not recognize my Samsung TV

I've seen this posted in other threads but not in a recent one so I'm starting this topic anew: Spotify desktop for Windows 10 has stopped recognizing my Samsung TV UHDTV MU8000. It has been working fine since I got my new laptop two months ago. Now,...

  • Newbie
  • I've seen this posted in other threads but not in a recent one so I'm starting this topic anew:   Spotify desktop for Windows 10 has stopped recognizing my Samsung TV UHDTV MU8000. It has been...
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

Solved!! Spotify skips tracks immediately, won't play any tracks PC VOIP

Hi, I'm playing spotify on my desktop, not sure if it's related to just switching to a VOIP service where the ethernet cable now goes in and out of the phone to the PC, where it went directly to the PC before, but when I click on a track it starts pl...

  • Newbie
  • Hi, I'm playing spotify on my desktop, not sure if it's related to just switching to a VOIP service where the ethernet cable now goes in and out of the phone to the PC, where it went directly to the ...
  • nepajohnny
  • Newbie
  • 147351 Views
  • 42 replies
  • 10 likes
  • Windows
  • 147351 Views
  • 42 replies
  • 10 likes