Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
150082 Views
0 replies
26 likes
Hello i have tried a complete reinstall of spotify but still it shows over 30% cpu usage. How do i fix this?
Hello i have tried a complete reinstall of spotify but still it shows over 30% cpu usage. How do i fix this?
Community Legend
3207 Views
2 replies
0 likes
I am using the desktop application and the "set the same volume level for all songs" and "crossfade" options are not saving when going back to my library or restarting application.
I am using the desktop application and the "set the same volume level for all songs" and "crossfade" options are not saving when going back to my library or restarting application.
Newbie
3454 Views
4 replies
2 likes
Im having a problem. At one time I created a playlist and added a few hundred songs. Some of the songs(maybe all of them) were saved to my desktop. I tried to edit and remove some of those songs, but they keep coming back. What could be causing this ...
Im having a problem. At one time I created a playlist and added a few hundred songs. Some of the songs(maybe all of them) were saved to my desktop. I tried to edit and remove some of those songs, but...
Community Legend
938 Views
4 replies
0 likes
Wasn't sure where to exactly post this. I've had the itching feeling that lots of songs I had checked to be placed in "My songs" were being unchecked. Sometimes I'll be scrolling through My Songs and come across something that I could've sworn I had ...
Wasn't sure where to exactly post this. I've had the itching feeling that lots of songs I had checked to be placed in "My songs" were being unchecked. Sometimes I'll be scrolling thro...
Casual Listener
4106 Views
6 replies
11 likes
this evening have started to get the message . spotify exe. no discthere is no disk in the drive.please insert a disk into drive F. Not sure why. all i have done is turn on the computer and spotify loads as part of strt up process as is normal. Any a...
this evening have started to get the message . spotify exe. no disc there is no disk in the drive.please insert a disk into drive F. Not sure why. all i have done is turn on the computer and spotify...
Newbie
34280 Views
71 replies
0 likes
How to unlink track in Spotify now? so I can listen to the Spotify version instead the Local File version?I want to use the Spotify version for one playlist and Local File for another playlist, so don't tell me to delete the local file!Did they took ...
How to unlink track in Spotify now? so I can listen to the Spotify version instead the Local File version? I want to use the Spotify version for one playlist and Local File for another playlis...
Newbie
8886 Views
20 replies
33 likes
I've noticed recently that on certain tracks, Spotify desktop (Windows) seems to be clipping and distorting audio if its volume control is set too high. This is extremely noticeable in some songs. Listen to the opening of this track in the Windows de...
I've noticed recently that on certain tracks, Spotify desktop (Windows) seems to be clipping and distorting audio if its volume control is set too high. This is extremely noticeable in some ...
Newbie
24976 Views
7 replies
8 likes
For some reason, it shows 22 Savage made the song "The Race". But then, when you click on the song, it shows it's by Tay-K
For some reason, it shows 22 Savage made the song "The Race". But then, when you click on the song, it shows it's by Tay-K
617 Views
0 replies
0 likes
Passei PA Groove hum Spotify, e transferi como minhas musicas e listas.Agora nada funciona, toca uma musica e fica... carregando... o que esta ja carregado, e entao so volta a tocar com a minha intervencao e depois para de vez.PORQUE?Esta mudanca e m...
Passei PA Groove hum Spotify, e transferi como minhas musicas e listas. Agora nada funciona, toca uma musica e fica... carregando... o que esta ja carregado, e entao so volta a tocar com a minha int...
434 Views
0 replies
1 likes
When I close the spotify program on Win10, my computer starts hicking up and after anywhere from a few seconds to minutes it completely freezes. Only solution is a hard reboot. When Spotify is "idling in the background" my PC is purring like a kitten...
When I close the spotify program on Win10, my computer starts hicking up and after anywhere from a few seconds to minutes it completely freezes. Only solution is a hard reboot. When Spotify is "idlin...
453 Views
0 replies
0 likes
Spotify stops playing music randomly on my PC. I've had spotify for ages on my home computer and on my phone, without any issue. A couple of days ago i installed spotify on my work PC and ever since it's randomly stopped playing music (including chan...
Spotify stops playing music randomly on my PC. I've had spotify for ages on my home computer and on my phone, without any issue. A couple of days ago i installed spotify on my work PC and ever since ...
Regular
3202 Views
7 replies
1 likes
Hi, please see https://community.spotify.com/t5/Desktop-Windows/Desktop-Waiting-for-connection/m-p/1687505 With this solution, I can download song by using old version of Spotify (it installs version 0.9....). With the latest version, downloading get...
Hi, please see https://community.spotify.com/t5/Desktop-Windows/Desktop-Waiting-for-connection/m-p/1687505 With this solution, I can download song by using old version of Spoti...
423 Views
0 replies
0 likes
DISREGARD THE FOLLOWING POST, THE ERROR RESOLVED ITSELF Hey, I know the title is vague, but I dont know where to begin. Upon starting up spotify on my computer after work, nothing was working. It was perfetly fine a few hours earlier. To start from t...
DISREGARD THE FOLLOWING POST, THE ERROR RESOLVED ITSELF Hey, I know the title is vague, but I dont know where to begin. Upon starting up spotify on my computer after work, nothing was workin...
Casual Listener
469 Views
1 replies
0 likes
Please bring back the inbox/messaging song sharing feature. It was probably the best part about spotify. Very disappointed that it's gone.
Please bring back the inbox/messaging song sharing feature. It was probably the best part about spotify. Very disappointed that it's gone.
446 Views
0 replies
2 likes
Is there a fix to use the Play/Pause, Next, or Previous controls on my keyboard yet?
Is there a fix to use the Play/Pause, Next, or Previous controls on my keyboard yet?
367 Views
0 replies
1 likes
I was having trouble loading the web player, so I cleared all spotify cookies. When trying to revisit spotify, I got a screen that looks like this: I made special allowances for [*.]spotify.com in the cookies and the Unsandboxed Plugins section in th...
I was having trouble loading the web player, so I cleared all spotify cookies. When trying to revisit spotify, I got a screen that looks like this: I made special allowances for [*.]s...
1403 Views
0 replies
1 likes
I'm so frustrated... I was listening to a podcast earlier today, and it kept stopping. At the top i would get the blue bar that said, "Cannot play this song". EVERY time I tried to restart spotify, and play the podcast again like I always do, except ...
I'm so frustrated... I was listening to a podcast earlier today, and it kept stopping. At the top i would get the blue bar that said, "Cannot play this song". EVERY time I tried to restart spotify, a...
451 Views
0 replies
0 likes
Hello,I had recently recently issues with disapearing playlists (that I recovered from the website a few times) and I suspected someone using unwillingly my spotify account so I disconnected from everywhere and change my facebook logging infos.but no...
Hello, I had recently recently issues with disapearing playlists (that I recovered from the website a few times) and I suspected someone using unwillingly my spotify account so I disconnected from e...
Newbie
450 Views
1 replies
1 likes
The program doesn't upscale to fill my 22" Monitor. It gets stuck in a 720p ratio. And on my 19" full screen works just fine.
The program doesn't upscale to fill my 22" Monitor. It gets stuck in a 720p ratio. And on my 19" full screen works just fine.
Newbie
397 Views
1 replies
1 likes
All my playlists I created by importing my iTunes playlists are suddenly empty. They were working fine yesterday. When I load the iOS app they show fine and play, but Windows shows empty. I uninstalled/reinstalled with no change.
All my playlists I created by importing my iTunes playlists are suddenly empty. They were working fine yesterday. When I load the iOS app they show fine and play, but Windows shows empty. I uninstall...
Casual Listener
6662 Views
5 replies
1 likes
