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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

151155 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

139449 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11299 Views

1 replies

6 likes

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Play tracks in order

Hello just new to Premium I use it with windows desktop & on iphone (family version) How can I play tracks in order and not randomly once I have chosen an album ? Thanks

Newbie

Hello just new to Premium I use it with windows desktop & on iphone (family version)   How can I play tracks in order and not randomly once I have chosen an album ?   Thanks

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Local Files Not Showing Up In Library

Hi,I recently got premium and started adding my local files to tSpotify... The files appear in "local files", but the aritst and album names are all grey. They are all .mp3. I can play about half of them; the other half will say I need to locate the ...

Visitor

Hi, I recently got premium and started adding my local files to tSpotify... The files appear in "local files", but the aritst and album names are all grey. They are all .mp3. I can play about half o...

chrisg8p

Casual Listener

892 Views

1 replies

1 likes

Windows
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Possible to change country, to get different ads?

Hey, I'm getting really sick of these Norwegian ads on spotify, playing horrible music that I have to listen to every time there's an ad (there's only like 3 different ads in Norwegian, and it's usually the one ad that keeps playing every time), but ...

Casual Listener

Hey, I'm getting really sick of these Norwegian ads on spotify, playing horrible music that I have to listen to every time there's an ad (there's only like 3 different ads in Norwegian, and it's usua...

Splo

Casual Listener

3468 Views

2 replies

1 likes

Windows
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can't play the current song.

Spotify will not play anything on my laptop (win10), it keeps saying "can't play the current song". I've tried uninstalling the app and reinstalling it, I've tried switch hardware acceleartion. I've checked my firewall settings so that is not blockin...

Newbie

Spotify will not play anything on my laptop (win10), it keeps saying "can't play the current song". I've tried uninstalling the app and reinstalling it, I've tried  switch hardware acceleartion....

339 Views

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Spotify won't work on Windows 10

I've been trying to install Spotify on my new laptop for several days now, without success. I've tried both the app store and the webpage. When I install Spotify, it opens as an empty black box with no content. Yesterday I managed to install it corre...

Casual Listener

I've been trying to install Spotify on my new laptop for several days now, without success. I've tried both the app store and the webpage. When I install Spotify, it opens as an empty black...

miylinen

Casual Listener

397 Views

1 replies

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No Audio but playing

2 to 3 weeks ago spotify works on my laptop just fine then it just stopped. When I started playing a song again, it is playing but without any sound. Already un-ticked the accelerator thing, as well as checked, muted, unmuted my volume mixer, uninsta...

Newbie

2 to 3 weeks ago spotify works on my laptop just fine then it just stopped. When I started playing a song again, it is playing but without any sound. Already un-ticked the accelerator thing, as well ...

255 Views

0 replies

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Faulty Offline Message from "Your Daily Mix"

I get disconnected frequently from the internet due to my VPN service overloading my netgear modem and crashing it. Point is that spotify frequently goes offline, and stays that way, specifically for the "Your Daily Mix" section. Doesn't matter that ...

Newbie

I get disconnected frequently from the internet due to my VPN service overloading my netgear modem and crashing it.   Point is that spotify frequently goes offline, and stays that way, sp...

308 Views

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Windows
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Uncontrolled Pause or Play on my desktop apps/ Alexa

It happens on my windows 7 desktop app and on another laptop with windows 10Also with Alexa The Spotify start playing music automatically if the app is running, without any command.Also, it can pause songs by itself, without me pausing it. Every 5-10...

Newbie

It happens on my windows 7 desktop app and on another laptop with windows 10 Also with Alexa   The Spotify start playing music automatically if the app is running, without any command. Also,...

Blahdiggy

Newbie

339 Views

1 replies

0 likes

Windows
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downloading

when i have downloaded it i cant open it

Newbie

when i have downloaded it i cant open it

user-removed

Not applicable

315 Views

1 replies

0 likes

Windows
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Solved!! Error 4 No Internet Connection

Spotify won`t go online i have internet but still it`s offline and it say error 4 I`ve windows 10 Education 64bit and spotify v1.0.63.617.g5aca9a2a Plz Help

Regular

Spotify won`t go online  i have internet but still it`s offline and it say error 4  I`ve windows 10 Education 64bit and spotify v1.0.63.617.g5aca9a2a Plz Help

Sebasty

Community Legend

2923 Views

14 replies

1 likes

Windows
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Superuser Contribution Can't Download music

Hello, When I try to download music it just says the disk is full, except I have 150 gigabytes left on that drive. Help is appreciated

Newbie

Hello,   When I try to download music it just says the disk is full, except I have 150 gigabytes left on that drive.   Help is appreciated

270 Views

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Solved!! Blank Screen

Last week after an update to Spotify, it would open but just be a blank screen. So I contacted Spotify Cares on Facebook. They had me do the followingRestart my router.uninstall the app from Control Panel > Programs.Delete the "Spotify" folder in %Ap...

Casual Listener

Last week after an update to Spotify, it would open but just be a blank screen.  So I contacted Spotify Cares on Facebook. They had me do the following Restart my router. uninstall&...

Seanjohnsn

Casual Listener

4928 Views

5 replies

0 likes

Windows
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Solved!! Disable auto-update? Choose where Spotify installs? This is frustrating.

I accidentally posted this in the wrong forum (https://community.spotify.com/t5/Social-Off-Topic/Disable-auto-update-Choose-where-Spotify-installs-This-is/m-p/2133074/) and I don't see any way to move or close that thread, so sorry about this being p...

Regular

I accidentally posted this in the wrong forum (https://community.spotify.com/t5/Social-Off-Topic/Disable-auto-update-Choose-where-Spotify-installs-This-is/m-p/2133074/) and I don't see any way to mov...

fkgdjnadfiughtn

Regular

10126 Views

1 replies

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Windows
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How to not save music on PC, but on mobile.

Hi all!I'm an enthusiast Spotify user, I enjoy listening in good quality music with my premium, and I save my fav music on my Iphone to listen when without connection.... ...but why does the desktop version (PC) automatically syncs the settings, ther...

Newbie

Hi all! I'm an enthusiast Spotify user, I enjoy listening in good quality music with my premium, and I save my fav music on my Iphone to listen when without connection....   ...but why d...

343 Views

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Windows
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Can't right click currently playing song or add to playlist

Title. I have several playlist that divide my music based on genre, category, etc. For some reason I can't right click the currently playing song in Play Queue or add that song to any of my playlists. I have to manually look it up in browse or a play...

Newbie

Title. I have several playlist that divide my music based on genre, category, etc. For some reason I can't right click the currently playing song in Play Queue or add that song to any of my playlists...

travismm

Regular

3459 Views

9 replies

6 likes

Windows
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Main Menu Always Appears

When i select a song within a album or even just a single song, minutes later the main menu screen appears. i think this is a bug but don't know if it is actually one.

Casual Listener

When i select a song within a album or even just a single song, minutes later the main menu screen  appears. i think this is a bug but don't know if it is actually one. 

219 Views

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Windows
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Search results stuck on last search

I downloaded Spotify onto my Windows 7 PC, and I keep getting an error when using the search function. I am able to search once or twice just fine. Then, if I try to search again, no matter what I type in, it will show the search results from the pre...

Newbie

I downloaded Spotify onto my Windows 7 PC, and I keep getting an error when using the search function. I am able to search once or twice just fine. Then, if I try to search again, no matter what I ty...

millaneza

Newbie

1116 Views

1 replies

0 likes

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Application Error (0xc0000001)

Since the most recent update, whenever I attempt to open Spotify, I get this error message appear:"Spotify.exe - Application Error" followed by "The application was unable to start correctly (0xc0000001). Click ok to close the application".Regardless...

Casual Listener

Since the most recent update, whenever I attempt to open Spotify, I get this error message appear: "Spotify.exe - Application Error" followed by "The application was unable to start correctly (0xc...

carplaster

Newbie

3485 Views

10 replies

4 likes

Windows
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Opening Spotify on Windows 7 makes my screen go weird

Hey guys, I wanted to write this to talk about what happens when I open spotify. I linked the picture down below. This never used to happen but now every time I open the Spotify app, my screen goes all crazy on me. Weird colors and messed up sizes. I...

Newbie

Hey guys, I wanted to write this to talk about what happens when I open spotify. I linked the picture down below. This never used to happen but now every time I open the Spotify app, my screen goes a...

828 Views

0 replies

2 likes

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