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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136973 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136973 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53212 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53212 Views
  • 0 replies
  • 33 likes

Tracks not playing on app for Windows 10 laptop

I have just downloaded the Spotify app for my laptop. I use the app on my Iphone every day and I am a premium user. However when I try to play playlists on the app for my laptop no songs play and it skips every song in a loop. When I come to play a s...

  • Newbie
  • I have just downloaded the Spotify app for my laptop. I use the app on my Iphone every day and I am a premium user. However when I try to play playlists on the app for my laptop no songs pl...
  • 108 Views
  • 0 replies
  • 0 likes
  • Windows
  • 108 Views
  • 0 replies
  • 0 likes

Sharing what I listen to on Facebook

So recently I noticed when I share a song to my Facebook timeline, It is only showing up when I view my timeline on the mobile app. If I am viewing my profile from my laptop, the post is not there. To make matters more confusing, when I look at my ac...

  • Newbie
  • So recently I noticed when I share a song to my Facebook timeline, It is only showing up when I view my timeline on the mobile app. If I am viewing my profile from my laptop, the post is not the...
  • 96 Views
  • 0 replies
  • 0 likes
  • Windows
  • 96 Views
  • 0 replies
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Solved!! Can only play first song of albums

This is a really weird issue and I had some trouble to even word it. Basically if I double click on any song on an album, instead of playing that song, Spotify plays the first song, but not before highlighting the song I actually picked for a fractio...

  • Casual Listener
  • This is a really weird issue and I had some trouble to even word it. Basically if I double click on any song on an album, instead of playing that song, Spotify plays the first song, but not before hi...
  • lalojimenezf
  • Casual Listener
  • 5776 Views
  • 35 replies
  • 18 likes
  • Windows
  • 5776 Views
  • 35 replies
  • 18 likes

Solved!! Cant download songs

Hello, recently I have bought a new HD and I have not been able to download my songs, am I doing something wrong? I do not find the download button, and yes, I have logged out and in, I only have 2 devices, and I am not anywhere near 3,333 songs.By t...

  • Casual Listener
  • Hello, recently I have bought a new HD and I have not been able to download my songs, am I doing something wrong? I do not find the download button, and yes, I have logged out and in, I only have 2 d...
  • MattSuda
  • Spotify Star
  • 2381 Views
  • 3 replies
  • 0 likes
  • Windows
  • 2381 Views
  • 3 replies
  • 0 likes

Cannot open or uninstall / reinstall Spotify. Windows 10.

Laptop runs seamlessly otherwise. I do not understand how Spotify could get so "hung up". Purchased Premium account via Android, but CANNOT RUN SPOTIFY ON LAPTOP. Any ideas? Thanks in advance. ~Greg

  • Newbie
  • Laptop runs seamlessly otherwise.   I do not understand how Spotify could get so "hung up".    Purchased Premium account via Android, but CANNOT RUN SPOTIFY ON LAPTOP.     &n...
  • itu_
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Windows
  • 189 Views
  • 1 replies
  • 0 likes

Can't remove a song in 'My Music' since 2014

Hi there, Tomorrow 3 years ago, I have added a song to my music. But tomorrow 3 years ago, I am also trying to remove it from My Music. This song just will not go away, I have tried everything. As you can see it is unchecked but it is still there. It...

  • Visitor
  •   Hi there,   Tomorrow 3 years ago, I have added a song to my music. But tomorrow 3 years ago, I am also trying to remove it from My Music. This song just will not go away, I have tried ...
  • labelscollected
  • Community Legend
  • 227 Views
  • 3 replies
  • 0 likes
  • Windows
  • 227 Views
  • 3 replies
  • 0 likes

Spotify not syncing multiple devices

Spotify on my phone and pc are operating independently while logged onto the same account, not allowing controls to work from one device to the other

  • Newbie
  • Spotify on my phone and pc are operating independently while logged onto the same account, not allowing controls to work from one device to the other
  • jjmcfly
  • Casual Listener
  • 275 Views
  • 1 replies
  • 2 likes
  • Windows
  • 275 Views
  • 1 replies
  • 2 likes

All tracks unavailable

Good afternoon, I am trying to listen music in the pc but when I select any song it appears unavailable and asks me to uploaded from the pc if I have the file. In my phone I can use Spotify without problems. How can I solve this issue? Thank you very...

  • Visitor
  • Good afternoon,   I am trying to listen music in the pc but when I select any song it appears unavailable and asks me to uploaded from the pc if I have the file. In my phone I can use Spotify ...
  • user-removed
  • Not applicable
  • 235 Views
  • 4 replies
  • 0 likes
  • Windows
  • 235 Views
  • 4 replies
  • 0 likes

How to save a search queue

I searched for some music, clicked "play" on the first song from search results, selected "shuffle play"I listened for a while, I liked it. Now I want to play something else. But I have a queue I want to save and listen to it later. How can I do it?h...

  • Casual Listener
  • I searched for some music, clicked "play" on the first song from search results, selected "shuffle play" I listened for a while, I liked it. Now I want to play something else. But I have a q...
  • KorsarNik
  • Casual Listener
  • 2838 Views
  • 2 replies
  • 0 likes
  • Windows
  • 2838 Views
  • 2 replies
  • 0 likes

Solved!! Playlists not shuffling

Shuffle function isn't working on my playlists, no matter when I turn it off and then on again, close spotify and reboot I get the same result. Happens as well on my iPhone 6. Any ideas or is it a bug?

  • Casual Listener
  • Shuffle function isn't working on my playlists, no matter when I turn it off and then on again, close spotify and reboot I get the same result. Happens as well on my iPhone 6. Any ideas or is it a bu...
  • Nomis1
  • Newbie
  • 1507 Views
  • 9 replies
  • 4 likes
  • Windows
  • 1507 Views
  • 9 replies
  • 4 likes

can´t use my dektop spotfy app

On my desktop app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. In my iphone keep playing sa aways. I thought maybe if I deleted the app and reinstalled it would work. Still n...

  • Casual Listener
  • On my desktop app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. In my iphone keep playing sa aways. I thought maybe if I del...
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Windows
  • 175 Views
  • 1 replies
  • 0 likes

I can't do anything

I don't know why, I've tried to close and open, I tried to log out but nothing happens! i press log out and nothing happens, i close it and open it, nothing happens. It also says that I'm offline. Please help!

  • Newbie
  • I don't know why, I've tried to close and open, I tried to log out but nothing happens! i press log out and nothing happens, i close it and open it, nothing happens. It also says that I'm offline. Pl...
  • MattSuda
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Windows
  • 199 Views
  • 1 replies
  • 0 likes

Spotify lets me log in for a few seconds the logs me out and says incorrect password

https://i.gyazo.com/c160f3cba7ba1e7b0439941fc0ff4828.mp4 here is a gif of the event. Nothing seems to be working, any ideas what is happening here? I was randomly logged out and havent been able to get back in since

  • Newbie
  • https://i.gyazo.com/c160f3cba7ba1e7b0439941fc0ff4828.mp4 here is a gif of the event. Nothing seems to be working, any ideas what is happening here? I was randomly logged out and havent been able to g...
  • MattSuda
  • Spotify Star
  • 531 Views
  • 1 replies
  • 0 likes
  • Windows
  • 531 Views
  • 1 replies
  • 0 likes

How to remain with hidden activity??

I have many friends on spotify who can always see what i listen to in their sidebar-feed. But sometimes when i don't want anyone to see what i listen to, i hide my activity. But when i log out and log back in, my activity is being shared again. How d...

  • Newbie
  • I have many friends on spotify who can always see what i listen to in their sidebar-feed. But sometimes when i don't want anyone to see what i listen to, i hide my activity. But when i log out and lo...
  • MartinStoichkov
  • Community Legend
  • 725 Views
  • 1 replies
  • 0 likes
  • Windows
  • 725 Views
  • 1 replies
  • 0 likes

Discover Weekly disappeared

Every week I look forward to going through my Discover Weekly list and all of a sudden it's gone. When I go into the discover tab I can see the "Release Radar" and then there is a blank spot where the "Discover Weekly" icon used to appear. I have bee...

  • Casual Listener
  • Every week I look forward to going through my Discover Weekly list and all of a sudden it's gone. When I go into the discover tab I can see the "Release Radar" and then there is a blank spot where th...
  • mikeOmatic
  • Casual Listener
  • 1071 Views
  • 4 replies
  • 9 likes
  • Windows
  • 1071 Views
  • 4 replies
  • 9 likes

How do I make a playlist that starts songs at specific times?

Hello Spotify Community, I am trying to create a playlist and have certain songs start at specific times in the song. I noticed that while listening to some Spotify-generated playlists, certain songs do not necessarily start and end for the full dura...

  • Newbie
  • Hello Spotify Community,   I am trying to create a playlist and have certain songs start at specific times in the song. I noticed that while listening to some Spotify-generated playlists, cert...
  • snoopspecial
  • Regular
  • 36560 Views
  • 4 replies
  • 11 likes
  • Windows
  • 36560 Views
  • 4 replies
  • 11 likes

Error code 17 WINDOWS 10

First, something was wrong with my Spotify on my computer (Windows 10) everytime I would try to open it so I uninstalled it and tried reinstalling it and now an ERROR CODE 17 is popping up eveytime I try to reinstall it. I have tried to right click a...

  • Newbie
  • First, something was wrong with my Spotify on my computer (Windows 10) everytime I would try to open it so I uninstalled it and tried reinstalling it and now an ERROR CODE 17 is popping up eveytime I...
  • bbender4961
  • Newbie
  • 1935 Views
  • 3 replies
  • 1 likes
  • Windows
  • 1935 Views
  • 3 replies
  • 1 likes

Three Year Premium Member -- Local Files Continues to Not Function

Even though the early Def Leppard catalog isn't on Spotify, I own it & have it in my local music files. Spotify continues to grey out these options, regardless of how many times I reload or start the process anew. Spotify will sub my Pyromania "Rock ...

  • Casual Listener
  • Even though the early Def Leppard catalog isn't on Spotify, I own it & have it in my local music files. Spotify continues to grey out these options, regardless of how many times I reload or start...
  • laura32
  • Casual Listener
  • 160 Views
  • 1 replies
  • 0 likes
  • Windows
  • 160 Views
  • 1 replies
  • 0 likes

Re: Inbox and messages

They dont want us to share music privately. Thats the only thing im seeing here.

  • Casual Listener
  • They dont want us to share music privately. Thats the only thing im seeing here. 
  • 578 Views
  • 0 replies
  • 4 likes
  • 578 Views
  • 0 replies
  • 4 likes