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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1696 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145756 Views

83 replies

27 likes

  • 145756 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130710 Views

294 replies

22 likes

  • 130710 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10991 Views

1 replies

6 likes

  • 10991 Views
  • 1 replies
  • 6 likes

ticks during premium playback

I hear soft though annoying ticks during premium playback, like from a bad grammophone record. On all numbers played. Use Windows 7 desktop via usb to Moon DAC. No such problem with Qobuz. Did a reinstallation to no avail. Anybody the same problem?

Regular

I hear soft though annoying ticks during premium playback, like from a bad grammophone record. On all numbers played. Use Windows 7 desktop via usb to Moon DAC. No such problem with Qobuz. Did a rein...

tcanta

Regular

694 Views

4 replies

1 likes

Windows
  • 694 Views
  • 4 replies
  • 1 likes

Local Files don't play. Removed ones still show up

Hi, I tried adding new local files today, they do show up in "Local Files" but when I press play I get the message "This song is not available. If you have the file on your computer you can import it." Additionally some files I unchecked in the setti...

Casual Listener

Hi,   I tried adding new local files today, they do show up in "Local Files" but when I press play I get the message "This song is not available. If you have the file on your computer you can ...

277 Views

0 replies

0 likes

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Ads overplaying?

I am a long time user of Spotify, but recently on my computer, I am getting a ridiculous amount of ads. I get that I am being pushed to buy premium but I am getting about 3 of my songs, maybe 7-10 minutes of music, and then around 3-5 ads, 15-30 seco...

Newbie

I am a long time user of Spotify, but recently on my computer, I am getting a ridiculous amount of ads. I get that I am being pushed to buy premium but I am getting about 3 of my songs, maybe 7-...

319 Views

0 replies

0 likes

Windows
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Remove all Facebookdata from Spotifyprofile

Hi all, I tested connecting my Spotifyprofile with my Facebookacoount and I now want to not just disconnect these two again, I do want to remove all Facebookdata from my Spotifyprofile. Like picture, name etc. How does this work? Thanks in advance!

Newbie

Hi all,   I tested connecting my Spotifyprofile with my Facebookacoount and I now want to not just disconnect these two again, I do want to remove all Facebookdata from my Spotifyprofile. Like...

233 Views

0 replies

0 likes

Windows
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How do I get back to the orginal spotify radio selection?

Hi, I was just wondering if there was any way to go back to the original radio mix after it has reloaded a new selection of songs? I wanted to listen to the Radio Genre Soul, but after a certain amount of songs it reloaded with a whole new selection....

Newbie

Hi, I was just wondering if there was any way to go back to the original radio mix after it has reloaded a new selection of songs? I wanted to listen to the Radio Genre Soul, but after a certain amou...

296 Views

0 replies

0 likes

Windows
  • 296 Views
  • 0 replies
  • 0 likes

Podcasts are not sync between devices

I have spotify premium and I'm using spotify on three devices: two desctop apps (one on my personal computer, one at work) and mobile app. I've started to listen the podcast, but it is starting to be pretty annoying that the podcasts are not syncing ...

Newbie

I have spotify premium and I'm using spotify on three devices: two desctop apps (one on my personal computer, one at work) and mobile app. I've started to listen the podcast, but it is starting to be...

mrcybersalot

Newbie

4071 Views

6 replies

64 likes

Windows
  • 4071 Views
  • 6 replies
  • 64 likes

Spotify Premium is skipping like a scratched CD.

Isn't my hardware, already checked for that with youtube. Already cleared my cache. Already turned off connection to facebook. Have already tried toggling hardware acceleration. Don't know if this is a general issue people have or if there is a quick...

Newbie

Isn't my hardware, already checked for that with youtube.   Already cleared my cache.  Already turned off connection to facebook.   Have already tried toggling hardware acceleration...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
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Superuser Contribution Spotify simply disconnects my Desktop from the internet. Help!

OK so I've had this issue for roughly 6 months now and with my Google detective work I've been unable to find a solution. Whenever I open the Desktop app on my PC the Ethernet connection is completely cut off and so I'm unable to use Spotify. I've re...

Casual Listener

OK so I've had this issue for roughly 6 months now and with my Google detective work I've been unable to find a solution.   Whenever I open the Desktop app on my PC the Ethernet connection is ...

earthbound

Casual Listener

3015 Views

8 replies

2 likes

  • 3015 Views
  • 8 replies
  • 2 likes

Search function takes me off album screen

Desktop app. When I click the search box, it takes me to the blank "search" screen and starts guessing stuff as I type--instead of going into a nice dropdown bar like google that would keep me on the album/artist/my songs screen. So every time I clic...

Casual Listener

Desktop app. When I click the search box, it takes me to the blank "search" screen and starts guessing stuff as I type--instead of going into a nice dropdown bar like google that would keep me on the...

Spuds_Mackenzie

Casual Listener

660 Views

2 replies

3 likes

  • 660 Views
  • 2 replies
  • 3 likes

[BUG] Desktop App has a Blank Screen (with only File, Edit and View) on the Menu Strip

Hello all, Recently, whenever Spotify opens, it looks like the picture shown below. I have looked up many solutions, however none of them worked. Things I have tried:- Uninstalling/reinstalling Spotify through the Apps and Features menu (clean reinst...

Casual Listener

Hello all,   Recently, whenever Spotify opens, it looks like the picture shown below. I have looked up many solutions, however none of them worked. Things I have tried: - Uninstalling/reinsta...

alexb027

Casual Listener

1827 Views

3 replies

0 likes

Windows
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  • 3 replies
  • 0 likes

ctrl+f not working, even after a clean reinstall in Windows 7 64bit

I run Windows 7 64bit program version (not webplayer). I already looked in FAQ, and googled for a solve everywhere but I can't seem to fix this. It is very tilting to be unable to search within a playlist that has thousands of songs, I'm at a point w...

Newbie

I run Windows 7 64bit program version (not webplayer).   I already looked in FAQ, and googled for a solve everywhere but I can't seem to fix this. It is very tilting to be unable to searc...

318 Views

0 replies

0 likes

  • 318 Views
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[Desktop] [Windows] Missing Some Friend Activity

I have been experiencing an "issue" for some months now, where the Friend Activity pane on the Windows desktop application is only showing and updating only 1 followed user's listening activity.I follow 3 users that I wish to get listening activity f...

Newbie

I have been experiencing an "issue" for some months now, where the Friend Activity pane on the Windows desktop application is only showing and updating only 1 followed user's listening activity....

287 Views

0 replies

0 likes

Windows
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  • 0 replies
  • 0 likes

Win10 Platform EQ

When will the Win10 platform have an EQ? It's a little pathetic that a media player service in 2017, specificallly focused on playing music alone, doesn't have a user-adjustable equalizer.

Newbie

When will the Win10 platform have an EQ? It's a little pathetic that a media player service in 2017, specificallly focused on playing music alone, doesn't have a user-adjustable equalizer.

329 Views

0 replies

2 likes

Windows
  • 329 Views
  • 0 replies
  • 2 likes

Solved!! Unable to add to queue on Desktop. Can't add to queue on Desktop.

Currently running most recent spotify desktop app on Windows 10. Unable to add songs to queue. Tried uninstall and reinstall. Any simple solutions out there?

Casual Listener

Currently running most recent spotify desktop app on Windows 10. Unable to add songs to queue.  Tried uninstall and reinstall.   Any simple solutions out there? 

dr_dunc

Casual Listener

658 Views

2 replies

0 likes

Windows
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  • 2 replies
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[Solved] Spotify doesn't work after last update (Windows)

Spotify doesn't work after last update. When app is open it shows only few buttons on the top-left side and rest of app is all in black.I uinstalled it and deleted much left files as I could (users...appdata etc.), restarting computer, used Ccleaner,...

Casual Listener

Spotify doesn't work after last update. When app is open it shows only few buttons on the top-left side and rest of app is all in black. I uinstalled it and deleted much left files as I could (users...

vedster

Newbie

624 Views

2 replies

1 likes

Windows
  • 624 Views
  • 2 replies
  • 1 likes

Spotify Update w/Installation file version 1.0.62.508 Causing Problems in User Profiles

I formatted my computer yesterday thinking that my user profile had been corrupted as I was unable to use the 1, 2, 9, 0 keys across the top row, the 1 key in the num pas, and the f, and j keys in the middle. Hardware tests at the BIOS level had all ...

Casual Listener

I formatted my computer yesterday thinking that my user profile had been corrupted as I was unable to use the 1, 2, 9, 0 keys across the top row, the 1 key in the num pas, and the f, and j keys in th...

341 Views

0 replies

0 likes

Windows
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Can't download songs

Hey guys, I have a Premium account but the problem is I can't find how to download all of my songs on Windows. There is no "Download" button in the "Songs" tab from "My Music". The only solution I can find is to add every song to a playlist and downl...

Newbie

Hey guys,   I have a Premium account but the problem is I can't find how to download all of my songs on Windows. There is no "Download" button in the "Songs" tab from "My Music". The only solu...

245 Views

0 replies

0 likes

Windows
  • 245 Views
  • 0 replies
  • 0 likes

CRUMBLING/CRACKLING SOUNDS DURING PLAYBACK

PLEASE REFER TO VIDEO ( BELOW ) FOR EVIDENCE. This issue started happening out of no where this morning. Never had this issue before today. Tried uninstalling client and re installing, as well as a clean install of audio drivers. I have had Spotify o...

Visitor

PLEASE REFER TO VIDEO ( BELOW ) FOR EVIDENCE.   This issue started happening out of no where this morning.   Never had this issue before today. Tried uninstalling client and re installi...

517 Views

0 replies

0 likes

Windows
  • 517 Views
  • 0 replies
  • 0 likes

Done with Spotify, hello Amazon Music

I've been using Spotify for a couple years now, but the Desktop App is garbage and I'm really tired of fiddling with it. The solution to installing it? Run it in Windows XP compatibility mode. That tells me that Spotify doesn't give two, or even one,...

Visitor

I've been using Spotify for a couple years now, but the Desktop App is garbage and I'm really tired of fiddling with it.  The solution to installing it?  Run it in Windows XP compatibility ...

rednblu

Roadie

764 Views

4 replies

1 likes

Windows
  • 764 Views
  • 4 replies
  • 1 likes