Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...
meahtenoha
The official support article for the US Spotify hotkeys is out of date, so heres what's missing: Shift+(Left,Right) Skip five seconds back/fwdCtrl+r Toggle Repeat mode (Once, infinitely, off)Ctrl+s Toggle Shuffle on/offCtrl+Shift+a Deselect (Tested o...
Hello. I have spotify premium and use Spotify in my smartphone and laptop. In the phone, Spotify works perfectly and I can listen to all the music offline with no problem. But in the laptop it just doesnt happens. When I try to listen to the music of...
Every time Spotify updates automatically I receive an error message (error 14 - see attachment - sorry, is in Dutch). Only a clean install of Spotify (after uninstalling) resolves this problem. This problem exists for at least two years now. Can this...
Hi all,Is anyone else experiencing Spotify going silent midway through a song yet still playing on the seek bar? It's a fresh Spotify installation (again) on a fresh Windows 7 Ultimate installation. Any help on this would be appreciated. Additonal in...
I've been experiencing lag.Its getting frustrating, I want an older version bringing back that uses less RAM.Anybody experiencing the same?The old grey UI versions used less RAM, I really wish Spotify would bring them back.
Hi, My spotify used to work fine but i restarted my computer and now nothing loads when i click the spotify icon, i was just wondering if anyone who is better with spotify problems then me could tell me whats wrong and what i have to do to fix it. He...
Recently, from around mid 2016, whenever spotify is restarted or opened after restarting my computer it doesn't remember the last song I played. It always defaults to the same song (which I do not know how it is chosen, seems pretty random). This iss...
Why am I no longer able to click on "Songs" in a playlist in order to put them in alphabetical order? Huge step back because now I cant take out songs that artists doubled up on in multiple albums.
So, here's what's happening:I had an issue a few days ago with my PC that I had to factory reset it and wipe clean all of my software.When I tried to reinstall Spotify's desktop app, it simply didn't work.I tried everything I searched here in the for...
Hi, this is my first post here, so apologies in advance if anything is "stupid", obvious, or whatever. If this has already answered, I've haven't been able to find it.I've been using Spotify Premium with 3rd party clients Clementine and Spotiamp/Spot...
Now, I know that greyed out songs aren't available in my country (IT), but I read on a different thread that it was possible to know why certain songs are unavailable and I was curious to know as to why this particular song isn't available. I'm talki...
Search wont' work. Not on PC nor on Android. Displays this message: "An error has occurred. Try again." on both devices. It plays from my library but the search won't work.What can I do?/No sirve el buscador. Ni en la PC ni en el Android. Pone este m...
Hey so I have spotify, and for once in my life I thought it would be cool to use the desktop app for pc. I've used the app on my galaxy s6 for a long time no problem, but its weird, this desktop app doesn't do anything useful. I'm trying to listen to...
Hello, so I have a problem since I bought a new Headset (HyperX Cloud II) with circa 30 songs of my playlist. The 30 songs got very quiet and I cant turn up the volume because the others would be too loud. It works fine on my phone and my laptop so i...
Hi all! I've got a premium subscription and I'm facing an annoying issue since the last week.The thing is that, when I'm playing Spotify in my Windows desktop app, randomly, and without even touch the desktop or android app, the sound jumps to my and...
How we can use macro keys with text blocks to use Spotify (play, pause, next, prev...).For example, I have this code: Send {Media_Play_Pause} and it runs but only when I have the Spotify's window selected. I want to use media controlls at the same ti...
About a month ago I made a post ( https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/SPOTIFY-NOT-WORKING-OR-DOWNLOADING/m-p/1614378#M181924 ) none of the answers solved my problem. What I've been doing every time I want to use Spotify ...
I'm unable to remove the Spotify player from my computer in order to re-install it. When I try to uninstall from the roaming data it comes up with "the folder or file being open in another program" when it is not. And when I try to re-install I get "...
There is bug in the number of the songs that an album has.
Hi everyone. I attached a numark party mix dj mixer to mylaptop via usb. I want to use the integrated sound card. All audio works except for Spotify. I can watch youtube videos, system sounds, everything works through the Party Mix. I get that error ...