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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

824 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

142540 Views

83 replies

27 likes

  • 142540 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

126974 Views

294 replies

22 likes

  • 126974 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10716 Views

1 replies

6 likes

  • 10716 Views
  • 1 replies
  • 6 likes

Desktop client loses connection to phone

Some background. My laptop will not connect to my Bluetooth stereo. To work around this I listen to Spotify on my phone connected to my stereo and control it using my desktop while working.After listening to Spotify for an extended session I will los...

Newbie

Some background.  My laptop will not connect to my Bluetooth stereo.  To work around this I listen to Spotify on my phone connected to my stereo and control it using my desktop wh...

375 Views

0 replies

0 likes

Windows
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Solved!! Error Code 2

Hi all, I got error code 2 when updating to latest update. I followed the instructions but get the same notice. I have tried to uninstall to reinstall and it did not work. I am running windows 7. Spoiler (Highlight to read)

Newbie

Hi all,   I got error code 2 when updating to latest update. I followed the instructions but get the same notice. I have tried to uninstall to reinstall and it did not work. I am running windo...

lalunaspace

Newbie

154347 Views

47 replies

0 likes

Windows
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  • 47 replies
  • 0 likes

Spotify keeps cutting out

During songs Spotify keeps cutting out and an errors states that "Can't play the current song" even though it's just been playing.I tried restarting the app and get about 5minutes of play time before the same thing happens again.Once it happens I can...

Casual Listener

During songs Spotify keeps cutting out and an errors states that "Can't play the current song" even though it's just been playing. I tried restarting the app and get about 5minutes of play time befo...

976 Views

0 replies

1 likes

Windows
  • 976 Views
  • 0 replies
  • 1 likes

Sorting for audiodramas in podcasts?

Hi all! My first post here today. I've really been enjoying the podcast section on Spotify, and it's become my favourite app to listen to podcasts on. I am a huge of audiodramas podcasts, which are found under the "storytellers" category. However, th...

Newbie

Hi all!   My first post here today. I've really been enjoying the podcast section on Spotify, and it's become my favourite app to listen to podcasts on.   I am a huge of audiodrama...

379 Views

0 replies

0 likes

Windows
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Solved!! "Can't connect to Spotify. Trying again now..." error on a Win10 Laptop/Tablet

Hi, I recently installed the Spotify App on my Win10 Laptop and am trying to access my account through there. Unfortunately, I cannot log-in and I constantly get the error "Cannot connect to Spotify. Trying again now..." I've tried uninstalling and r...

Casual Listener

Hi,   I recently installed the Spotify App on my Win10 Laptop and am trying to access my account through there. Unfortunately, I cannot log-in and I constantly get the error "Cannot connect to...

Robrat41

Casual Listener

4898 Views

6 replies

0 likes

Windows
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  • 6 replies
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Solved!! Error 112

I installed Spotify but cannot connect. The signin process hangs and I get "error 112" after a while and mentioning a firewall issue. What ports should be open for Spotify to connect?

Newbie

I installed Spotify but cannot connect. The signin process hangs and I get "error 112" after a while and mentioning a firewall issue.   What ports should be open for Spotify to connect? 

Louis_241

Newbie

53622 Views

84 replies

1 likes

  • 53622 Views
  • 84 replies
  • 1 likes

Is it possible to search through local music files?

Hey guys, I use Spotify for a while now, but with the last bigger update (was still in the end of 2014 I think) the program lost the for me most important function. In the previous versions it was possible so search through your local music library, ...

Visitor

Hey guys,   I use Spotify for a while now, but with the last bigger update (was still in the end of 2014 I think) the program lost the for me most important function. In the previous versions ...

Jezbo

Music Fan

710 Views

2 replies

1 likes

Windows
  • 710 Views
  • 2 replies
  • 1 likes

Organise in folders

I want to organise my favourite albums and playlist in folders an subfolders. How do I move an album or playlist from one folder to another?

Regular

I want to organise my favourite albums and playlist in folders an subfolders. How do I move an album or playlist from one folder to another?

JaapB

Regular

2745 Views

8 replies

1 likes

Windows
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  • 8 replies
  • 1 likes

Change the order of my playlist

Hi everyone, I have read alot of old posts about changing the order of my playlist (called Hawaii)I've read "Click Artist", "click track name", "click 3 dots", "click green triangle".. none of which I can find as I think the posts Im reading are too ...

Newbie

Hi everyone,   I have read alot of old posts about changing the order of my playlist (called Hawaii) I've read "Click Artist", "click track name", "click 3 dots", "click green triangle".. non...

IguanaSetup

Community Legend

447 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify desktop app crashing on startup - Windows 8.1

For two days I have been unable to use the Spotify desktop app on Win8.1. It crashes immediately on startup. Yes, I uninstalled the app and have done a clean re-install, but to no avail. My version is 0.9.10.22.gf87988f9. Most annoying, but what can ...

Gig Goer

For two days I have been unable to use the Spotify desktop app on Win8.1. It crashes immediately on startup. Yes, I uninstalled the app and have done a clean re-install, but to no avail. My version i...

Jhonny_b

Newbie

35364 Views

23 replies

1 likes

Windows
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  • 23 replies
  • 1 likes

Spotify won't correctly size the window on portrait 2nd monitor after Windows 10 creators update

I have a 2560x1440 main screen and 2 1080x1920 portrait monitors (one each side) after the WIndows 10 creators update Spotify will no longer render a window on the side monitors that is greater in height that the centre monitor. I fyou maximise the s...

Newbie

I have a 2560x1440 main screen and 2 1080x1920 portrait monitors (one each side) after the WIndows 10 creators update Spotify will no longer render a window on the side monitors that is greater in he...

baileywickham

Casual Listener

2042 Views

3 replies

3 likes

Windows
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  • 3 replies
  • 3 likes

spotify wont start after update on windows 10

I have installed spotify-1-0-59-395 on windows 10 64bit.Everytime the spotify upgrades the program wont start and i get a message with error 0xc0000001 the app was unable to start correctly.What can i do to fix the problem?

Newbie

I have installed spotify-1-0-59-395 on windows 10 64bit.Everytime the spotify upgrades the program wont start and i get a message with error 0xc0000001 the app was unable to start correctly.What can ...

422 Views

0 replies

0 likes

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Playspeed is slower than its suppose to.. How to fix?

All my songs on Spotify are slower than the song actually is.. And I can't find an option for speed or whatever.. Have never changed any setting either so I don't know how this happened.. It's very annoying, it's like it's speed is set at 0,6 instead...

Casual Listener

All my songs on Spotify are slower than the song actually is.. And I can't find an option for speed or whatever.. Have never changed any setting either so I don't know how this happened.. It's very a...

Sebasty

Community Legend

714 Views

4 replies

0 likes

Windows
  • 714 Views
  • 4 replies
  • 0 likes

Chansons différentes selon web player et appli

Bonjour,Certains titres de ma musique sur playlist sont différents lorsqu'ils sont sur le web player et sur l'appli (Windows 10) C'est notamment le cas avec Ben Mazué https://open.spotify.com/track/5uDMz8kBI5cjnJ2Bh61LHlhttps://open.spotify.com/track...

Newbie

Bonjour, Certains titres de  ma musique sur playlist sont différents lorsqu'ils sont sur le web player et sur l'appli (Windows 10)  C'est notamment le cas avec Ben Mazué ...

422 Views

0 replies

1 likes

Web Player
Windows
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Application Error (0xc0000001)

Since the most recent update, whenever I attempt to open Spotify, I get this error message appear:"Spotify.exe - Application Error" followed by "The application was unable to start correctly (0xc0000001). Click ok to close the application".Regardless...

Casual Listener

Since the most recent update, whenever I attempt to open Spotify, I get this error message appear: "Spotify.exe - Application Error" followed by "The application was unable to start correctly (0xc...

carplaster

Newbie

3414 Views

10 replies

4 likes

Windows
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  • 10 replies
  • 4 likes

Some local files won't play

Hello, I have a few local songs all MP3. But about half of them won't play in spotify, they appear but are grey (artist name) instead of whiteI have a windows laptop with windows 10 pro and use spotify version 1.0.67.582.g19436fa3. I have already tri...

Newbie

Hello,   I have a few local songs all MP3. But about half of them won't play in spotify, they appear but are grey (artist name) instead of white I have a windows laptop with windows 10 pro an...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't open and I can't uninstall or reinstall

When I try to open Spotify nothing happens. Not even an error message or something. The same when I try to uninstall it. Just nothing happens.. When I try to reinstall it, it says 'installing spotify'. And again boom, nothing happens afterwards. Can ...

Roadie

When I try to open Spotify nothing happens. Not even an error message or something. The same when I try to uninstall it. Just nothing happens.. When I try to reinstall it, it says 'installing spo...

m210

Newbie

71330 Views

36 replies

0 likes

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  • 36 replies
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Solved!! Spotify Visualization

Hello, I have noticed the attached visualisation on my spotify...I'm not a big fan but can't for the life of me find where to turn it off. It appears after minimal down time, pretty annoying. Any assistance would be welcomed. Thank you,

Newbie

Hello,   I have noticed the attached visualisation on my spotify...I'm not a big fan but can't for the life of me find where to turn it off. It appears after minimal down time, prett...

IguanaSetup

Community Legend

6723 Views

1 replies

0 likes

Windows
  • 6723 Views
  • 1 replies
  • 0 likes