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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2222 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

152645 Views

83 replies

27 likes

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  • 83 replies
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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

141411 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11368 Views

1 replies

6 likes

  • 11368 Views
  • 1 replies
  • 6 likes

Songs aren't appearing in app

When I searched for the Def Leppard album "Pyromania" in the Android and Desktop app, Spotify did not appear to have them. However, when I google searched them, it allowed me to see them and add them to my playlists. However, they still do not appear...

Casual Listener

When I searched for the Def Leppard album "Pyromania" in the Android and Desktop app, Spotify did not appear to have them. However, when I google searched them, it allowed me to see them and add them...

341 Views

0 replies

0 likes

Windows
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Offline Mode (error code 4) No Internet

I have this problem that spotify is offline all the time even when i have internetis there any solution for this problem I tried the to change auto proxy to HTTP and it didnt workI tried to change the DNS toPreferred DNS server: 8.8.8.8Alternate DNS ...

Visitor

I have this problem that spotify is offline all the time even when i have internet is there any solution for this problem  I tried the to change auto proxy to HTTP and it didnt work I tr...

user-removed

Not applicable

625 Views

2 replies

0 likes

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Repeat tooltips swapped?

Spotify windows desktop application v1.0.62.508.g2c497f24 It seems to me that the repeat tooltips for repeat and repeat track are swapped, or is this intentional?

Music Fan

Spotify windows desktop application v1.0.62.508.g2c497f24   It seems to me that the repeat tooltips for repeat and repeat track are swapped, or is this intentional?

253 Views

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Windows
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Using Old cache Files

Hi People,Like I wrote on title i want use older cache file (for Offline Songs) that stored before reinstall.once i show the location from spotify it empties the folder. When i select a empty folder from spotify. and then fill the folder after restar...

Newbie

Hi People, Like I wrote on title i want use older cache file (for Offline Songs)  that stored before reinstall. once i show the location from spotify it empties the folder. When i select a emp...

253 Views

0 replies

0 likes

Windows
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Yet another black screen case

I've just got this happening to me. I've tried everything that the forums suggest --disable-accelerated-video --disable-accelerated-plugins --disable-accelerated-overflow-scroll --disable-accelerated-layers --disable-accelerated-fixed-root-background...

Casual Listener

I've just got this happening to me. I've tried everything that the forums suggest   --disable-accelerated-video --disable-accelerated-plugins --disable-accelerated-overflow-scroll --disable-ac...

saishuhane

Casual Listener

575 Views

2 replies

1 likes

Windows
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Black screen and looping process

Hi, in our corp enviroment we use roaming profiles and since some of the september updates all we get is either a black screen or a 2nd or 3rd spotify process that is looping (crashing, restarting).OS are Win8, Win8.1, Win10 (1609 and 1703). Starting...

Casual Listener

Hi, in our corp enviroment we use roaming profiles and since some of the september updates all we get is either a black screen or a 2nd or 3rd spotify process that is looping (crashing, restarting). ...

331 Views

0 replies

1 likes

Windows
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Spotify 1.0.62.508 Desktop Client update won't load

I've done a full reinstall of the current client mulitple times and the Spotify window comes up black with only File, Edit and View tabs and the ability to minimize or exit.I've installed previous versions that work fine.Fix your update, it's terribl...

Casual Listener

I've done a full reinstall of the current client mulitple times and the Spotify window comes up black with only File, Edit and View tabs and the ability to minimize or exit. I've installed previous ...

werdes

Roadie

512 Views

3 replies

0 likes

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Global 50 not updating

Hello!I have a issue where whenever I check the global top 50 chart on spotify, its almost never updated. Now its 9 days since it was last updated, but it says it is supposed to be updated daily. Same issue with my country's top 50 songs. I use the d...

Regular

Hello! I have a issue where whenever I check the global top 50 chart on spotify, its almost never updated. Now its 9 days since it was last updated, but it says it is supposed to be updated daily....

909 Views

0 replies

0 likes

Windows
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Downloads and Settings

Hi, everytime when I shut down my PC, my downloads and settings(like shuffle, replay buttons) turns to default. I have premium account and using it on 3 devices.

Casual Listener

Hi, everytime when I shut down my PC, my downloads and settings(like shuffle, replay buttons) turns to default. I have premium account and using it on 3 devices.

272 Views

0 replies

0 likes

Windows
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The new update seems a tad too minimalistic

On windows 10 64bit - nvidia 1080Ti with newest drivers 

Gig Goer

On windows 10 64bit - nvidia 1080Ti with newest drivers  

bar10dr

Gig Goer

349 Views

1 replies

0 likes

Windows
  • 349 Views
  • 1 replies
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Doesn't change the resolution when I change desktop

Hi! I have two screens like this:When I maximize in screen 2 and drag the window into the screen 1, Spotify shows like this:

Newbie

Hi!   I have two screens like this: When I maximize in screen 2 and drag the window into the screen 1, Spotify shows like this:

idatadavid

Newbie

600 Views

1 replies

2 likes

Windows
  • 600 Views
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Ed Sheeran's Divide Album won't play

I wanted to listen to the album, but it won't play. Whenever I try to launch it, it says 'This song is not available. If you have the file on your computer you can import it.' Does anyone know how to fix it?

Newbie

I wanted to listen to the album, but it won't play. Whenever I try to launch it, it says 'This song is not available. If you have the file on your computer you can import it.' Does anyone know how to...

Metallicalabran

Casual Listener

2707 Views

4 replies

4 likes

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Workaround to import Windows Media Player playlists

Importing playlists from Windows Media Player seems to be broken in Spotify, at least for some users. After a lot of trial and error I figured out a workaround to add my local playlists to Spotify. Hopefully someone else finds this information useful...

Newbie

Importing playlists from Windows Media Player seems to be broken in Spotify, at least for some users. After a lot of trial and error I figured out a workaround to add my local playlists to Spoti...

4947 Views

0 replies

2 likes

Windows
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Offline mode unavailable /pas de mode hors ligne prosposé

On my spotify premium account, the possibily to download songs to listen to them offline doesn't appear. I have enough space on my desktop, and i already tried to uninstall / reinstall spotify three times: no result. Please help me !!! Nobody seems t...

Newbie

On my spotify premium account, the possibily to download songs to listen to them offline doesn't appear. I have enough space on my desktop, and i already tried to uninstall / reinstall spotify three ...

396 Views

0 replies

0 likes

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Spotify showing black screen

Hi, I'm not sure anyone can help but when ever I try to open up spotify app on windows 10 it just comes up with a black screen with the only thing visible options are file, edit and view. I reseachred it and I have done everything other threads have ...

Casual Listener

  Hi,   I'm not sure anyone can help but when ever I try to open up spotify app on windows 10 it just comes up with a black screen with the only thing visible options are file, edit and ...

Tufayl1

Casual Listener

554 Views

2 replies

2 likes

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Add your own songs to a playlist

Ey my dear community.On spotify there is a song I realy like but because I live in Denmark it is unreachebel that means I have to buy it. That I have done but my question is can I somehow upload it for my profile so when i add it to my playlist I can...

Newbie

Ey my dear community. On spotify there is a song I realy like but because I live in Denmark it is unreachebel  that means I have to buy it. That I have done but my question is can I somehow u...

277 Views

0 replies

0 likes

Windows
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random playlists being added?

Last few days I have noticed random playlists popping up that I did not add. The first song of these playlists are added to my 'Songs' for some reason. Is this some kind of bug? I only use Spotify on my PC, phone and ipad so pretty sure I havent been...

Casual Listener

Last few days I have noticed random playlists popping up that I did not add. The first song of these playlists are added to my 'Songs' for some reason.   Is this some kind of bug? I only use S...

z338

Casual Listener

979 Views

2 replies

1 likes

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Won't fullscreen properly

So there is this problem that has been annoying me for ages.My screen setup is made so that I have 2 portrait mode screens with 1 landscape screen in the middle. If Spotify starts up fullscreen on the portrait mode screen, it will not go fullscreen p...

Newbie

So there is this problem that has been annoying me for ages. My screen setup is made so that I have 2 portrait mode screens with 1 landscape screen in the middle.   If Spotify starts up ...

2238 Views

0 replies

9 likes

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Solved!! Available songs being skipped for no apparent reason

Some songs are being displayed as such:Even though they're available, they aren't played. The example here is The Hounds which shows up as available (I have even changed the setting to hide unavailable songs) but still is not playable. I've already t...

Regular

Some songs are being displayed as such: Even though they're available, they aren't played. The example here is The Hounds which shows up as available (I have even changed the setting to hid...

sakeuon

Regular

682 Views

2 replies

0 likes

Windows
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Superuser Contribution Create similar playlist not working

Hello, I was using Create Similar Playlist feature without a problem until a week ago. For a week now, it's not working. I know that it's not working on Discover Weekly playlist but it does not work on my own playlist too. The option is there, howeve...

Newbie

Hello,   I was using Create Similar Playlist feature without a problem until a week ago. For a week now, it's not working. I know  that it's not working on Discover Weekly playlist but it...

Mihail

Spotify Legend

6441 Views

23 replies

6 likes

Windows
  • 6441 Views
  • 23 replies
  • 6 likes