Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1655 Views

0 replies

2 likes

  • 1655 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145529 Views

83 replies

27 likes

  • 145529 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130466 Views

294 replies

22 likes

  • 130466 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10979 Views

1 replies

6 likes

  • 10979 Views
  • 1 replies
  • 6 likes

Solved!! PC (win 10) device connect to PS4?

Hello, I've been searching for a bit, and I can't seem to find a definative answer. Are you able to connect to PS4 via spotify device connect? I'm able to see and connect via my mac, but when I try to on my PC, running the latest version of windows 1...

Casual Listener

Hello,  I've been searching for a bit, and I can't seem to find a definative answer. Are you able to connect to PS4 via spotify device connect? I'm able to see and connect via my mac, but when ...

MrDavo

Gig Goer

3725 Views

3 replies

1 likes

Windows
  • 3725 Views
  • 3 replies
  • 1 likes

Can't dismiss annoying pop-up banners

I'm using the desktop client on windows 10, and every now then there is a pop-up banner that reminds me that sound feature is available in settings. It would be helpful for new users, but the problem is I can't dismiss it. Clicking on the X does noth...

Newbie

I'm using the desktop client on windows 10, and every now then there is a pop-up banner that reminds me that sound feature is available in settings. It would be helpful for new users, but the problem...

SpotCreated

Roadie

963 Views

1 replies

0 likes

  • 963 Views
  • 1 replies
  • 0 likes

Search on windows 10 app not working

Every time I try to do a search for something like "Country or Rock" I get this error message. "An error occurred. please try searching again."

Regular

Every time I try to do a search for something like "Country or Rock" I get this error message. "An error occurred. please try searching again."

300 Views

0 replies

0 likes

Windows
  • 300 Views
  • 0 replies
  • 0 likes

My profile and playlist got erased

I had windows 7 and my spotify was working well, but then I got the windows 10 and had to install spotify again, and when I logged in my account was completely in blank, I had no playlists. Basically my spotify on tablet and phone was the same, but o...

Newbie

I had windows 7 and my spotify was working well, but then I got the windows 10 and had to install spotify again, and when I logged in my account was completely in blank, I had no playlists. Basically...

user-removed

Not applicable

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

How to get rid of ALL offline songs

Ok, I accidentally selected the c:\ drive for the source of my offline songs, and now it added litterally EVERY SINGLE MP3, M4V, AND MP4 file on my c:\. Is there any way I can get rid of them all at once? Thanks, Jayde

Newbie

Ok, I accidentally selected the c:\ drive for the source of my offline songs, and now it added litterally EVERY SINGLE MP3, M4V, AND MP4 file on my c:\.   Is there any way I can get rid of the...

SpotCreated

Roadie

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Repeat One Not Working

I would be listening to a song in a playlist and have the song on repeat. When I would click on another song to listen to, it would keep the repeat one on. However now if I were to change the song, it only keeps the playlist on repeat and not the son...

Regular

I would be listening to a song in a playlist and have the song on repeat. When I would click on another song to listen to, it would keep the repeat one on.   However now if I were to change th...

483 Views

0 replies

0 likes

Windows
  • 483 Views
  • 0 replies
  • 0 likes

Turning off auto-start when my computer turns on

I want to make it so that Spotify doesn't automatically start up when my computer turns on. Anybody know how to do that? Thanks

Casual Listener

I want to make it so that Spotify doesn't automatically start up when my computer turns on. Anybody know how to do that?  Thanks

SpotCreated

Roadie

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Local Files missing

Too often local files that are in my selected directory will be missing. Most of the time its one or two files. They are in the directory and when I turn off the source for the directory, and re-add it, the songs will show up but it happens for too o...

Newbie

Too often local files that are in my selected directory will be missing. Most of the time its one or two files. They are in the directory and when I turn off the source for the directory, and re-add ...

305 Views

0 replies

0 likes

Windows
  • 305 Views
  • 0 replies
  • 0 likes

Musixmatch and Spotify Not working

Hello, I was wondering if anyone is having the same issue. I use Musixmatch external lyrics program. Since the latest version of Spotify 1.0.62.508.g2c497f24, Musixmatch will no longer recognise that I am listening to a song.

Casual Listener

Hello, I was wondering if anyone is having the same issue.  I use Musixmatch external lyrics program. Since the latest version of Spotify 1.0.62.508.g2c497f24, Musixmatch will no longer re...

DarkMC

Casual Listener

10762 Views

3 replies

5 likes

Windows
  • 10762 Views
  • 3 replies
  • 5 likes

Solved!! Most songs not playing in playlist.

I have a playlist with 839 songs in it made by myself, and I'm too frequently hearing the same songs and at that I'm not hearing some at all. any help?

Casual Listener

I have a playlist with 839 songs in it made by myself, and I'm too frequently hearing the same songs and at that I'm not hearing some at all. any help?

HastalaMason

Regular

510 Views

1 replies

0 likes

Windows
  • 510 Views
  • 1 replies
  • 0 likes

Local file song recognisation

The song "All I Do" by Logic in my local files (because I downloaded the mixtape "Young Sinatra") has been auto-detected and linked to a song on an album called "Now That's Frat Rap, Vol 3". It seems this album though has only two songs which can be ...

Newbie

The song "All I Do" by Logic in my local files (because I downloaded the mixtape "Young Sinatra") has been auto-detected and linked to a song on an album called "Now That's Frat Rap, Vol 3". It seems...

300 Views

0 replies

1 likes

  • 300 Views
  • 0 replies
  • 1 likes

Program Files damaged

hi guys, i'm sorry if this question already been answered. but i tried to surf to the community site and haven't found any solution for this issue. i tried to open my spotify today, and it prompted that my spotify program file has become damaged, may...

Newbie

hi guys, i'm sorry if this question already been answered. but i tried to surf to the community site and haven't found any solution for this issue.   i tried to open my spotify today, and it p...

2249 Views

0 replies

6 likes

  • 2249 Views
  • 0 replies
  • 6 likes

Spotify Window does not maximize properly

When maximizing the Spotifiy window its content does not maximize properly to the rest of the screen.When I'm using spotify in a window it is working until a certain kind of resolution. (which is not known)I'm using a resolution of 2560x1440 on my pr...

Casual Listener

  When maximizing the Spotifiy window its content does not maximize properly to the rest of the screen. When I'm using spotify in a window it is working until a certain kind of resolution. (wh...

Ianuarius

Gig Goer

4689 Views

7 replies

9 likes

Windows
  • 4689 Views
  • 7 replies
  • 9 likes

Sync music to Ipod Nano 2. Gen

Hello there! I am wondering can I sync my musics to Ipod Nano 2. Gen ? I successfully detected my Ipod on ITunes but nothing showed up on Spotify. I heard that it is done back in the day but how about now? Thanks for answers.

Newbie

Hello there! I am wondering can I sync my musics to Ipod Nano 2. Gen ? I successfully detected my Ipod on ITunes but nothing showed up on Spotify. I heard that it is done back in the day but how...

410 Views

0 replies

0 likes

Windows
  • 410 Views
  • 0 replies
  • 0 likes

Solved!! Como controlar Spotify con las teclas multimedia del teclado

Buenas; Tengo Windows 10, uso la app de escritorio de toda la vida y, además, tengo Spotify Premium. Hace tiempo podía controlar Spotify con las teclas multimedia de mi teclado sin tener que abrir la aplicación, pero desde hace tiempo que ya no puedo...

Regular

Buenas;   Tengo Windows 10, uso la app de escritorio de toda la vida y, además, tengo Spotify Premium.    Hace tiempo podía controlar Spotify con las teclas multimedia de mi teclad...

cadmielp

Roadie

24600 Views

5 replies

1 likes

  • 24600 Views
  • 5 replies
  • 1 likes

Bug on window when plugging monitor

Every time I connect my monitor, if spotify is open on my notebook's screen then the window gets a cut on bottom and rigth. The buttons still works but I can't see them. Reducing the window size makes they appear. It seems Spotify gets limited by my ...

Newbie

Every time I connect my monitor, if spotify is open on my notebook's screen then the window gets a cut on bottom and rigth. The buttons still works but I can't see them. Reducing the window size make...

326 Views

0 replies

0 likes

Windows
  • 326 Views
  • 0 replies
  • 0 likes

Solved!! Mouse

I can't do anything with my mouse other than left click and move it. I can't scroll or use anything else

Casual Listener

I can't do anything with my mouse other than left click and move it. I can't scroll or use anything else

LuxrayTheWolf

Casual Listener

744 Views

2 replies

0 likes

  • 744 Views
  • 2 replies
  • 0 likes

Cant download a playlist

I creatd a playlist and want to download it to my desktop - When I click on download button (white) nothing happens. Do I need a premium membership to do that ?

Newbie

I creatd a playlist and want to download it to my desktop - When I click on download button (white) nothing happens. Do I need a premium membership to do that ? 

IguanaSetup

Community Legend

452 Views

1 replies

0 likes

Windows
  • 452 Views
  • 1 replies
  • 0 likes

Spotify skipping songs/not playing

Hi. I've been having issue lately where whatever I tried to play, Spotify skips about three songs down the playlist immediately then doesn't play at all. I'm using a premium account on Windows 10 with Sonos speakers. Thanks

Casual Listener

Hi. I've been having issue lately where whatever I tried to play, Spotify skips about three songs down the playlist immediately then doesn't play at all. I'm using a premium account on Windows 10 wit...

SpaceOrphan

Casual Listener

510 Views

2 replies

0 likes

Windows
  • 510 Views
  • 2 replies
  • 0 likes

Queue keeps disappearing & other annoyances

Spotify seems to get worse with every release. On a Windows XP machine, I still use an old version - no problems, and it's more user-friendly. Every time Spotify updates on my Windows 10 machine, I Iose my whole queue. You used to be able to select a...

Music Fan

Spotify seems to get worse with every release. On a Windows XP machine, I still use an old version - no problems, and it's more user-friendly.   Every time Spotify updates on my Windows 10 mac...

Simplesimonq

Newbie

5129 Views

8 replies

7 likes

Windows
  • 5129 Views
  • 8 replies
  • 7 likes