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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134278 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134278 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50906 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50906 Views
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  • 32 likes

This update is not working for me... :/

1. I had Equalify Pro installed on my computer and they had an updated version that is supposed to work with this new version of Spotify. Well, I installed the new Equalify and it does not work. No matter what I do.2. When I play music, I have NO aud...

  • Roadie
  • 1. I had Equalify Pro installed on my computer and they had an updated version that is supposed to work with this new version of Spotify. Well, I installed the new Equalify and it does not work. No m...
  • Raven1111
  • Roadie
  • 307 Views
  • 2 replies
  • 1 likes
  • Windows
  • 307 Views
  • 2 replies
  • 1 likes

No Chromecast players appear

Man... This Spotify support sucks, where is the live chat? Anyhow, NO Chromecasts appear in my devices, neither in my web player or desktop player on Win10. I've tried all the regular troubleshooting steops. How in the world can I fix this and play f...

  • Casual Listener
  • Man... This Spotify support sucks, where is the live chat?   Anyhow, NO Chromecasts appear in my devices, neither in my web player or desktop player on Win10. I've tried all the regular troubl...
  • TompiTun
  • Newbie
  • 204 Views
  • 1 replies
  • 0 likes
  • Windows
  • 204 Views
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Can't stop Spotify from launching at startup

Running windows 7 and latest version of Spotify. I have checked DON'T launch Spotify at startup in my preferences. I just looked and this is still selected. Removed Spotify from my startup folder, ran selective startup and unchecked Spotify, even ran...

  • Casual Listener
  • Running windows 7 and latest version of Spotify.  I have checked DON'T launch Spotify at startup in my preferences. I just looked and this is still selected.  Removed Spotify from my startu...
  • furuanku
  • Roadie
  • 595 Views
  • 1 replies
  • 1 likes
  • Windows
  • 595 Views
  • 1 replies
  • 1 likes

Old repeat one functionality

Hi spotify,I've been trying to get used to your new repeat one functionality. Where it puts it back to repeat all when you go to another song. However I like discovering new music by listening to a track over and over and then when I'm either tired o...

  • Casual Listener
  • Hi spotify, I've been trying to get used to your new repeat one functionality. Where it puts it back to repeat all when you go to another song. However I like discovering new music by listening to...
  • 104 Views
  • 0 replies
  • 1 likes
  • Windows
  • 104 Views
  • 0 replies
  • 1 likes

Local File ID3 Tags Disappearing

I have a couple of albums that are not available in the streaming library, so I am using local copies. If I add them to my sync'd folder they show up correctly, but if I close and reopen the application the track and album names dissapear. Is there a...

  • Visitor
  • I have a couple of albums that are not available in the streaming library, so I am using local copies.  If I add them to my sync'd folder they show up correctly,  but if I close and reopen ...
  • 190 Views
  • 0 replies
  • 1 likes
  • Windows
  • 190 Views
  • 0 replies
  • 1 likes

Play Queue Queued Tracks clears itself when edited (and ads are playing)

If you have several tracks queued up, and try deleting any of them or changing their order while ads are playing, all queued tracks are deleted from the queue. Adding tracks does not trigger this. Issue presents with both large quantities of queued t...

  • Newbie
  • If you have several tracks queued up, and try deleting any of them or changing their order while ads are playing, all queued tracks are deleted from the queue.  Adding tracks does not trigger th...
  • 102 Views
  • 0 replies
  • 0 likes
  • Windows
  • 102 Views
  • 0 replies
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Solved!! Song is not available after I plug headphones into computer, but works fine when played on computer

Song is not available after I plug headphones into computer, but works fine when played on computer speakers. Anyone can suggest a solution? Thanks!

  • Casual Listener
  • Song is not available after I plug headphones into computer, but works fine when played on computer speakers.   Anyone can suggest a solution? Thanks!
  • favoritethings
  • Casual Listener
  • 425 Views
  • 2 replies
  • 0 likes
  • Windows
  • 425 Views
  • 2 replies
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Skipping qued songs

I have a problem with spotify playback. I usually roam around various artists selecting songs for my playback que, these are then saved even when I close down spotify. So it often happens that I wan't to play an entire album by an artist, but after h...

  • Newbie
  • I have a problem with spotify playback.   I usually roam around various artists selecting songs for my playback que, these are then saved even when I close down spotify. So it often happens th...
  • 173 Views
  • 0 replies
  • 0 likes
  • Windows
  • 173 Views
  • 0 replies
  • 0 likes

Spotify recommending music I can't listen to in my country?

I'm not sure yet if this is a glitch or some strange design choice, but I have recommendations in my Discover tab that I cannot listen to in my country (United States). I was looking up one of the bands it was recommending me, Denki Groove, thought t...

  • Casual Listener
  • I'm not sure yet if this is a glitch or some strange design choice, but I have recommendations in my Discover tab that I cannot listen to in my country (United States).   I was looking up one ...
  • 132 Views
  • 0 replies
  • 0 likes
  • Windows
  • 132 Views
  • 0 replies
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High CPU Usage on Browse Screen

When opening spotify to the "Browse" screen I get a constant 30%-40% CPU usage that quickly drains the laptop battery. If I navigate to another screen such as "Your Daily Mix", the high CPU usage goes away. Operating System: Windows 10 (64-bit)System...

  • Newbie
  •   When opening spotify to the "Browse" screen I get a constant 30%-40% CPU usage that quickly drains the laptop battery.  If I navigate to another screen such as "Your Daily Mix", the hig...
  • 177 Views
  • 0 replies
  • 0 likes
  • Windows
  • 177 Views
  • 0 replies
  • 0 likes

Spotify changes songs I've downloaded (local files)

I've downloaded and paid for live recordings from concerts I've been too. When I import them to Spotify, the song titles and album names are changed. Why? This doesn't happen to every song, just some.

  • Casual Listener
  • I've downloaded and paid for live recordings from concerts I've been too. When I import them to Spotify, the song titles and album names are changed. Why? This doesn't happen to every song, just some.
  • stinalinnea
  • Casual Listener
  • 466 Views
  • 2 replies
  • 1 likes
  • Windows
  • 466 Views
  • 2 replies
  • 1 likes

Spotify won't play any imported files on Windows 10

The files show up on the local files screen and it shows all the information for them, but when I try to play one I get "This song is not available. If you have the file on your computer you can import it." I also cannot add any music to it either. I...

  • Casual Listener
  • The files show up on the local files screen and it shows all the information for them, but when I try to play one I get "This song is not available. If you have the file on your computer you can impo...
  • ConnerReedy
  • Casual Listener
  • 262 Views
  • 3 replies
  • 1 likes
  • Windows
  • 262 Views
  • 3 replies
  • 1 likes

Local File replace spotify song?!?

'Morning.Yesterday i linked a folder for the local files. it worked well but today i started a spotify song (not a local file) and started a local file instead of the spotify song, on the screen i can see the title and the cover of spotify song but i...

  • Casual Listener
  • 'Morning. Yesterday i linked a folder for the local files. it worked well but today i started a spotify song (not a local file) and started a local file instead of the spotify song, on the scre...
  • 279 Views
  • 0 replies
  • 0 likes
  • Windows
  • 279 Views
  • 0 replies
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Solved!! Não ouvir a musica, não funciona

Já notei na playlist com mix infinito, fica tocando de tempos em tempos a mesma musica ou o artista mesmo você colocando que não quer ouvir. Isso acontece com frenquencia e está se tornando chato.

  • Casual Listener
  • Já notei na playlist com mix infinito, fica tocando de tempos em tempos a mesma musica ou o artista mesmo você colocando que não quer ouvir. Isso acontece com frenquencia e está se tornando chato.
  • Bittencourt
  • Spotify Star
  • 1118 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1118 Views
  • 3 replies
  • 0 likes

premium freezes at 3/4 song

very annoiing , i use the premium app at the store and every 3 or 4 songs the app freezes. When i skip 10 seconds it start again.a solution would be nice , this isn't working for me certainly because it's a paying app.

  • Newbie
  • very annoiing , i use the premium app at the store and every 3 or 4 songs the app freezes. When i skip 10 seconds it start again. a solution would be nice , this isn't working for me certa...
  • 114 Views
  • 0 replies
  • 1 likes
  • Windows
  • 114 Views
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Is there a way to just play an endless playlist of random songs?

I used to have a Deezer account, but then my phone plan provided me with Spotify Premium, so I obviously switched. In Deezer there is a feature called Flow, which just plays music endlessly based on your preferences. Now I do know that there are Dail...

  • Visitor
  • I used to have a Deezer account, but then my phone plan provided me with Spotify Premium, so I obviously switched. In Deezer there is a feature called Flow, which just plays music endlessly based on ...
  • MartinStoichkov
  • Community Legend
  • 2841 Views
  • 3 replies
  • 2 likes
  • Windows
  • 2841 Views
  • 3 replies
  • 2 likes

PC client crash - loops about 1 sec of music

When using the PC client (Win 10) I am getting a strage crash every now and then: About one second of the music is being played repeatedly until I close _and_ restart the client. I tried to reinstall the client and turned hardware acceleration off. O...

  • Casual Listener
  • When using the PC client (Win 10) I am getting a strage crash every now and then: About one second of the music is being played repeatedly until I close _and_ restart the client. I tried to reinstall...
  • 176 Views
  • 0 replies
  • 0 likes
  • Windows
  • 176 Views
  • 0 replies
  • 0 likes

Solved!! Menu won't charge /search engine is dead

Hi everyone, I hope someone had this problem and might help me. I don't have access to the menu anymore. I tried to shut Spotify off, turn it on again, disconnect, connect again. I've got a blank (grey) space where the menu should be. It won't charge...

  • Casual Listener
  • Hi everyone, I hope someone had this problem and might help me.   I don't have access to the menu anymore. I tried to shut Spotify off, turn it on again, disconnect, connect again.   ...
  • trippy3003
  • Newbie
  • 4877 Views
  • 28 replies
  • 1 likes
  • Windows
  • 4877 Views
  • 28 replies
  • 1 likes

Esperando uma conexão (Waiting a connection)

Não consigo sincronizar minhas musicas offline no Windows10.Firewall ja esta desativado

  • Casual Listener
  • Não consigo sincronizar minhas musicas offline no Windows10. Firewall ja esta desativado
  • maziiinho
  • Casual Listener
  • 882 Views
  • 4 replies
  • 0 likes
  • Windows
  • 882 Views
  • 4 replies
  • 0 likes

Env: prod