Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1660 Views

0 replies

2 likes

  • 1660 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145546 Views

83 replies

27 likes

  • 145546 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130482 Views

294 replies

22 likes

  • 130482 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10980 Views

1 replies

6 likes

  • 10980 Views
  • 1 replies
  • 6 likes

Why are random playlists being saved to my library???

Every time I log in some random playlist that I don't want is saved to my library... the latest two are "hot rythmic" and "la vida loca"... it seems like every time I log in two or three new ones are in my library without me addidng them. Why is this...

Newbie

Every time I log in some random playlist that I don't want is saved to my library... the latest two are "hot rythmic" and "la vida loca"... it seems like every time I log in two or three new ones are...

425 Views

0 replies

0 likes

Windows
  • 425 Views
  • 0 replies
  • 0 likes

Can not loggin through downloaded spotify for windows

Hi, i have been using spotify for a long time and i love it.Recently i had to reinstall the program due to some mailware, nothing big.After installing it again I opened the program and klick on the "loging with facebook" tab. it then opens a seperate...

Visitor

Hi, i have been using spotify for a long time and i love it. Recently i had to reinstall the program due to some mailware, nothing big. After installing it again I opened the program and klick on...

user-removed

Not applicable

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

Solved!! Drag to playlist - now playing song

Hello after new update I am not able to drag & drop playing song, I can drag other songs tho.

Regular

Hello after new update I am not able to drag & drop playing song, I can drag other songs tho. 

AlesRFK

Regular

708 Views

3 replies

0 likes

Windows
  • 708 Views
  • 3 replies
  • 0 likes

"More" button in Recently Played not working

For the past few weeks now I haven't been able to Right Click on an album or press the "More" button on albums in the Recently Played tab. It just freezes the controls there and doesn't open the drop down menu. I have already tried reinstalling Spoti...

Casual Listener

For the past few weeks now I haven't been able to Right Click on an album or press the "More" button on albums in the Recently Played tab. It just freezes the controls there and doesn't open the&nbsp...

HKGangster54

Casual Listener

1230 Views

4 replies

0 likes

Windows
  • 1230 Views
  • 4 replies
  • 0 likes

Fergie - Double Dutchess skipping

Hello, there are some songs like "Just like you" or "A little work" from the new Fergie album Double Dutchess posted today skipping... can someone please fix this issue?

Casual Listener

Hello, there are some songs like "Just like you" or "A little work" from the new Fergie album Double Dutchess posted today skipping... can someone please fix this issue?

238 Views

0 replies

0 likes

Windows
  • 238 Views
  • 0 replies
  • 0 likes

Sound is different when app is focused (Windows)

This started a week or so ago. When Spotify is the active window, the sound is a bit more muted, like the treble is balanced lower or something. Then when I switch to another application, the sound will change to be less muted. I'm not sure which way...

Regular

This started a week or so ago. When Spotify is the active window, the sound is a bit more muted, like the treble is balanced lower or something. Then when I switch to another application, the sound w...

ericamitchelll

Newbie

8323 Views

5 replies

4 likes

Windows
  • 8323 Views
  • 5 replies
  • 4 likes

Superuser Contribution All songs 'Not Available'

All my songs in all my playlists are suddenly not available on my Windows computer. I have spotify an active Premium account. I deleted and reinstalled the Spotify app on my computer and it still won't play my songs. Any help would be appreciated.(Ed...

Casual Listener

All my songs in all my playlists are suddenly not available on my Windows computer. I have spotify an active Premium account. I deleted and reinstalled the Spotify app on my computer and it stil...

SushiGuy

Casual Listener

691 Views

3 replies

0 likes

Windows
  • 691 Views
  • 3 replies
  • 0 likes

Solved!! Music sizzle for a complete album

Hi, Since several weeks, all songs for the album "Polaroïds & pornographie" of the artist "Aqme" sizzle.I tried from the web player, Windows & Android app and the result is the same.For example the song 3'38 sizzle at 0:56 and all during the rest of ...

Casual Listener

Hi,   Since several weeks, all songs for the album "Polaroïds & pornographie" of the artist "Aqme" sizzle. I tried from the web player, Windows & Android app and the result is th...

Get1611

Casual Listener

599 Views

2 replies

0 likes

Windows
  • 599 Views
  • 2 replies
  • 0 likes

[Bug] Song picture and title not refreshed

Windows 10 - up to dateJDK 1.8 - up to date.NET - up to datedrivers - up to dateSpotify - up to date, standalone (not from Windows store) When listening to some list (album/author/daily), the bottom left container with song picture and author/title i...

Newbie

Windows 10 - up to date JDK 1.8 - up to date .NET - up to date drivers - up to date Spotify - up to date, standalone (not from Windows store)   When listening to some list (album/author/da...

267 Views

0 replies

0 likes

Windows
  • 267 Views
  • 0 replies
  • 0 likes

Re: Inbox and messages

Can you send me my inbox playlist?? Also please bring this feature back.

Newbie

Can you send me my inbox playlist?? Also please bring this feature back.

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Spotify resolution error with multiple monitors

So i use the windows standalone version of Spotify, and i have multiple monitors. It seems that when i start Spotify in my lower resolution monitor, it gets stuck as that window size when fullscreening on my bigger monitor. But the weird thing is tha...

Casual Listener

So i use the windows standalone version of Spotify, and i have multiple monitors. It seems that when i start Spotify in my lower resolution monitor, it gets stuck as that window size when fullscreeni...

392 Views

0 replies

1 likes

Windows
  • 392 Views
  • 0 replies
  • 1 likes

Spotify Blank Screen (Windows)

So my spotify has recently decided to stop working... When I try to load it, it loads; but it's blank. See attached. I've reinstalled, updated my graphics drivers as well as tried the cmd trick:%APPDATA%\Spotify\spotify.exe --disable-accelerated-laye...

Newbie

So my spotify has recently decided to stop working... When I try to load it, it loads; but it's blank. See attached.      I've reinstalled, updated my graphics drivers as well a...

SpotCreated

Roadie

496 Views

1 replies

0 likes

Windows
  • 496 Views
  • 1 replies
  • 0 likes

Play tracks in order

Hello just new to Premium I use it with windows desktop & on iphone (family version) How can I play tracks in order and not randomly once I have chosen an album ? Thanks

Newbie

Hello just new to Premium I use it with windows desktop & on iphone (family version)   How can I play tracks in order and not randomly once I have chosen an album ?   Thanks

292 Views

0 replies

0 likes

Windows
  • 292 Views
  • 0 replies
  • 0 likes

Local Files Not Showing Up In Library

Hi,I recently got premium and started adding my local files to tSpotify... The files appear in "local files", but the aritst and album names are all grey. They are all .mp3. I can play about half of them; the other half will say I need to locate the ...

Visitor

Hi, I recently got premium and started adding my local files to tSpotify... The files appear in "local files", but the aritst and album names are all grey. They are all .mp3. I can play about half o...

chrisg8p

Casual Listener

882 Views

1 replies

1 likes

Windows
  • 882 Views
  • 1 replies
  • 1 likes

Possible to change country, to get different ads?

Hey, I'm getting really sick of these Norwegian ads on spotify, playing horrible music that I have to listen to every time there's an ad (there's only like 3 different ads in Norwegian, and it's usually the one ad that keeps playing every time), but ...

Casual Listener

Hey, I'm getting really sick of these Norwegian ads on spotify, playing horrible music that I have to listen to every time there's an ad (there's only like 3 different ads in Norwegian, and it's usua...

Splo

Casual Listener

3416 Views

2 replies

1 likes

Windows
  • 3416 Views
  • 2 replies
  • 1 likes

can't play the current song.

Spotify will not play anything on my laptop (win10), it keeps saying "can't play the current song". I've tried uninstalling the app and reinstalling it, I've tried switch hardware acceleartion. I've checked my firewall settings so that is not blockin...

Newbie

Spotify will not play anything on my laptop (win10), it keeps saying "can't play the current song". I've tried uninstalling the app and reinstalling it, I've tried  switch hardware acceleartion....

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

Spotify won't work on Windows 10

I've been trying to install Spotify on my new laptop for several days now, without success. I've tried both the app store and the webpage. When I install Spotify, it opens as an empty black box with no content. Yesterday I managed to install it corre...

Casual Listener

I've been trying to install Spotify on my new laptop for several days now, without success. I've tried both the app store and the webpage. When I install Spotify, it opens as an empty black...

miylinen

Casual Listener

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

No Audio but playing

2 to 3 weeks ago spotify works on my laptop just fine then it just stopped. When I started playing a song again, it is playing but without any sound. Already un-ticked the accelerator thing, as well as checked, muted, unmuted my volume mixer, uninsta...

Newbie

2 to 3 weeks ago spotify works on my laptop just fine then it just stopped. When I started playing a song again, it is playing but without any sound. Already un-ticked the accelerator thing, as well ...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Faulty Offline Message from "Your Daily Mix"

I get disconnected frequently from the internet due to my VPN service overloading my netgear modem and crashing it. Point is that spotify frequently goes offline, and stays that way, specifically for the "Your Daily Mix" section. Doesn't matter that ...

Newbie

I get disconnected frequently from the internet due to my VPN service overloading my netgear modem and crashing it.   Point is that spotify frequently goes offline, and stays that way, sp...

300 Views

0 replies

0 likes

Windows
  • 300 Views
  • 0 replies
  • 0 likes

Uncontrolled Pause or Play on my desktop apps/ Alexa

It happens on my windows 7 desktop app and on another laptop with windows 10Also with Alexa The Spotify start playing music automatically if the app is running, without any command.Also, it can pause songs by itself, without me pausing it. Every 5-10...

Newbie

It happens on my windows 7 desktop app and on another laptop with windows 10 Also with Alexa   The Spotify start playing music automatically if the app is running, without any command. Also,...

Blahdiggy

Newbie

337 Views

1 replies

0 likes

Windows
  • 337 Views
  • 1 replies
  • 0 likes