Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...
Newbie
11440 Views
105 replies
47 likes
Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...
Casual Listener
1263 Views
13 replies
2 likes
PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...
Regular
3121 Views
38 replies
2 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...
I have a problem with thevolume on my pc client.I didn't change anything but after the Win10 update this fall I cannot enjoy Spotify anymore.The volume is changing non stop, from loud to silent and back. The volume controller is untouched of course a...
I have a problem with thevolume on my pc client. I didn't change anything but after the Win10 update this fall I cannot enjoy Spotify anymore. The volume is changing non stop, from loud to silent a...
Newbie
1915 Views
4 replies
0 likes
Hi, can someone please help me with info about how I can connect Spotify from my Windows computer to my Marshall (Kilburn) via bluetooth? I don't manage to do that and don't seem to find info about it.Kind regards,Ann-Sofie
Hi, can someone please help me with info about how I can connect Spotify from my Windows computer to my Marshall (Kilburn) via bluetooth? I don't manage to do that and don't seem to find info about i...
715 Views
0 replies
0 likes
I never, ever want to listen in the web player. It looks like the only methods I'm seeing are going to web player settings, but they don't exist anymore. How else now?
I never, ever want to listen in the web player. It looks like the only methods I'm seeing are going to web player settings, but they don't exist anymore. How else now?
Regular
19995 Views
7 replies
14 likes
Any way you can make a playlist of such songs for me too? A specific special friend has shared many songs and artists for me and I'm saddened to find that i'm no longer able to access these messages. Obviously it would be the best if i could get a re...
Any way you can make a playlist of such songs for me too? A specific special friend has shared many songs and artists for me and I'm saddened to find that i'm no longer able to access these messages....
22 Views
0 replies
0 likes
Hello everyone, We’ve been following the feedback in this thread closely. We’ve put together answers to the most common questions we’ve seen here. How can I get my songs from Inbox back? We understand your frustration. As a result of the feedback, we...
Hello everyone, We’ve been following the feedback in this thread closely. We’ve put together answers to the most common questions we’ve seen here. How can I get my songs...
10645 Views
49 replies
8 likes
I call up a list of songs, start to play them but after the first song plays, Spotify stops. I have to click on the next song to get it going again. Then at the end of that song, I have to restart it again. Very frustrating. Anyone else have this pro...
I call up a list of songs, start to play them but after the first song plays, Spotify stops. I have to click on the next song to get it going again. Then at the end of that song, I have to restart it...
Newbie
14916 Views
24 replies
3 likes
Hi, I have downloaded and installed the desktop player on my machine, however can't log in. It either freezes at log in stage after entering my correct email and password, or returns an Error message (code 2)Please can you advise how I get this opera...
Hi, I have downloaded and installed the desktop player on my machine, however can't log in. It either freezes at log in stage after entering my correct email and password, or returns an Erro...
Community Legend
929 Views
1 replies
0 likes
Need help please. Spotify was working fine but it was asking for an update...did the update and now I can not open spotify. I keep getting the following msg. Cannot find 'api-ms-win-core-processthreads l1-1-2.dll'. Please, re-install this application...
Need help please. Spotify was working fine but it was asking for an update...did the update and now I can not open spotify. I keep getting the following msg. Cannot find 'api-ms-win-core-pro...
Community Legend
717 Views
2 replies
0 likes
Hi, Why is it that the "report" button (located by pressing the ellipses (...) button under a user profile) is grayed out on some user accounts but not others? Thanks
Hi, Why is it that the "report" button (located by pressing the ellipses (...) button under a user profile) is grayed out on some user accounts but not others? Thanks
Casual Listener
4772 Views
1 replies
0 likes
Seen this here too often now. Got the problem after a windows update.I tried reinstalling spotify, deleting local files and almost every different option. Nothing seems to change. I am using Xonar D-1 Soundcard with its own drivers that might interfe...
Seen this here too often now. Got the problem after a windows update. I tried reinstalling spotify, deleting local files and almost every different option. Nothing seems to change. I am using Xonar ...
398 Views
0 replies
0 likes
After launching I do a search and click on my selection. The screen then refreshes back to the opening screen. Spotify will not play any selection. Windows 10 app.
After launching I do a search and click on my selection. The screen then refreshes back to the opening screen. Spotify will not play any selection. Windows 10 app.
364 Views
0 replies
0 likes
Spotify keeps going offline after 40 seconds when I turn on high quality.Tried unistalling like 5 times, windows store app, app from spotify site, web player everything is the same.Tried changing proxies, result is the same.Allowed every inbound/outb...
Spotify keeps going offline after 40 seconds when I turn on high quality. Tried unistalling like 5 times, windows store app, app from spotify site, web player everything is the same. Tried changing...
420 Views
0 replies
0 likes
So, as of recently my internet started having issues. Couldn't fix it that day so just let it be.I was trying to play some of my offline music and noticed tat my entire ''songs'' tab was unavailable, and that there was no download switch to be found....
So, as of recently my internet started having issues. Couldn't fix it that day so just let it be. I was trying to play some of my offline music and noticed tat my entire ''songs'' tab was unavailabl...
1006 Views
0 replies
2 likes
Spotify seems to get worse with every release. On a Windows XP machine, I still use an old version - no problems, and it's more user-friendly. Every time Spotify updates on my Windows 10 machine, I Iose my whole queue. You used to be able to select a...
Spotify seems to get worse with every release. On a Windows XP machine, I still use an old version - no problems, and it's more user-friendly. Every time Spotify updates on my Windows 10 mac...
Newbie
5759 Views
8 replies
7 likes
Ja baixei a dll, coloquei na pasta systen 32, mas ainda assim ele n corrige, eu apaguei e instalei, funcionou... mas sempre volta a ter o problema, faz 4 dias que eu apago e instalo o spotifyhelp ;-;
Ja baixei a dll, coloquei na pasta systen 32, mas ainda assim ele n corrige, eu apaguei e instalei, funcionou... mas sempre volta a ter o problema, faz 4 dias que eu apago e instalo o spotify help ;...
881 Views
0 replies
2 likes
I am running spotify on Windows 10 and have Premium. I have a play list but can't skip to next song. When I click next it stops the song. When I click play it restarts the same song. I can only use the mouse and slide track to the end of the song and...
I am running spotify on Windows 10 and have Premium. I have a play list but can't skip to next song. When I click next it stops the song. When I click play it restarts the ...
Community Legend
10793 Views
3 replies
0 likes
Hi. I've searched a lot without finding any answer. I was asking my self why my collaborative playlist can't be seen as my other public playlist. I mean, why can't I have a playlist with my friend that everyone can see without having the permission t...
Hi. I've searched a lot without finding any answer. I was asking my self why my collaborative playlist can't be seen as my other public playlist. I mean, why can't I have a playlist wi...
Roadie
1640 Views
6 replies
0 likes
Spotify keeps freezing up my entire computer when I open or close it. A complete lock down, even the cursor wouldn't move. I'm forced to hold down the power button or sometimes a bluescreen would appear and my computer will restart. Nothing else on m...
Spotify keeps freezing up my entire computer when I open or close it. A complete lock down, even the cursor wouldn't move. I'm forced to hold down the power button or sometimes a bluescreen would app...
Community Legend
24075 Views
5 replies
4 likes
Can't change the order of tracks, by dragging and dropping, in some playlists. Is this a Premium feature? Thanks. DerekLazard
Can't change the order of tracks, by dragging and dropping, in some playlists. Is this a Premium feature? Thanks. DerekLazard
507 Views
0 replies
0 likes
Ever going to fix this? Happened since creator update. Version 1.0.68.407.g6864aaaf
Ever going to fix this? Happened since creator update. Version 1.0.68.407.g6864aaaf
395 Views
0 replies
0 likes
