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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139253 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139253 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54961 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54961 Views
  • 0 replies
  • 33 likes

ca. 30 of my 105 songs in a playlist got very quiet!

Hello, so I have a problem since I bought a new Headset (HyperX Cloud II) with circa 30 songs of my playlist. The 30 songs got very quiet and I cant turn up the volume because the others would be too loud. It works fine on my phone and my laptop so i...

  • Regular
  • Hello, so I have a problem since I bought a new Headset (HyperX Cloud II) with circa 30 songs of my playlist. The 30 songs got very quiet and I cant turn up the volume because the others would be too...
  • Alpollo13
  • Regular
  • 799 Views
  • 4 replies
  • 0 likes
  • Windows
  • 799 Views
  • 4 replies
  • 0 likes

Windows desktop version keeps jumping to another device

Hi all! I've got a premium subscription and I'm facing an annoying issue since the last week.The thing is that, when I'm playing Spotify in my Windows desktop app, randomly, and without even touch the desktop or android app, the sound jumps to my and...

  • Casual Listener
  • Hi all!   I've got a premium subscription and I'm facing an annoying issue since the last week. The thing is that, when I'm playing Spotify in my Windows desktop app, randomly, and without ev...
  • thomsen10
  • Newbie
  • 404 Views
  • 6 replies
  • 2 likes
  • Windows
  • 404 Views
  • 6 replies
  • 2 likes

Spotify MacroKeys for TactX keyboard

How we can use macro keys with text blocks to use Spotify (play, pause, next, prev...).For example, I have this code: Send {Media_Play_Pause} and it runs but only when I have the Spotify's window selected. I want to use media controlls at the same ti...

  • Casual Listener
  • How we can use macro keys with text blocks to use Spotify (play, pause, next, prev...). For example, I have this code:  Send {Media_Play_Pause} and it runs but only when I have the Spotify...
  • Bobleponge42
  • Casual Listener
  • 606 Views
  • 3 replies
  • 2 likes
  • Windows
  • 606 Views
  • 3 replies
  • 2 likes

SPOTIFY STILL NOT WORKING PROPERLY

About a month ago I made a post ( https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/SPOTIFY-NOT-WORKING-OR-DOWNLOADING/m-p/1614378#M181924 ) none of the answers solved my problem. What I've been doing every time I want to use Spotify ...

  • Regular
  • About a month ago I made a post ( https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/SPOTIFY-NOT-WORKING-OR-DOWNLOADING/m-p/1614378#M181924 ) none of the answers solved my problem.&nbs...
  • JairoVR
  • Regular
  • 700 Views
  • 9 replies
  • 0 likes
  • Windows
  • 700 Views
  • 9 replies
  • 0 likes

Trouble removing application from computer to re-install it

I'm unable to remove the Spotify player from my computer in order to re-install it. When I try to uninstall from the roaming data it comes up with "the folder or file being open in another program" when it is not. And when I try to re-install I get "...

  • Newbie
  • I'm unable to remove the Spotify player from my computer in order to re-install it. When I try to uninstall from the roaming data it comes up with "the folder or file being open in another progr...
  • 158 Views
  • 0 replies
  • 0 likes
  • Windows
  • 158 Views
  • 0 replies
  • 0 likes

Bug when only one song in album

There is bug in the number of the songs that an album has.

  • Newbie
  • There is bug in the number of the songs that an album has.
  • 204 Views
  • 0 replies
  • 0 likes
  • Windows
  • 204 Views
  • 0 replies
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Error Track not available when connected to external sound card

Hi everyone. I attached a numark party mix dj mixer to mylaptop via usb. I want to use the integrated sound card. All audio works except for Spotify. I can watch youtube videos, system sounds, everything works through the Party Mix. I get that error ...

  • Casual Listener
  • Hi everyone.  I attached a numark party mix dj mixer to mylaptop via usb.  I want to use the integrated sound card.  All audio works except for Spotify. I can watch youtube videos, sys...
  • jaxatax
  • Casual Listener
  • 238 Views
  • 1 replies
  • 0 likes
  • Windows
  • 238 Views
  • 1 replies
  • 0 likes

Randomly switching to phone while on desktop

Since the latest upgrade apparently, my desktop app will randomly switch to my mobile phone. So, while i'm listening on the desktop, the app stops playing on my desktop and starts playing on my phone. This happens even when the phone app is turned of...

  • Regular
  • Since the latest upgrade apparently, my desktop app will randomly switch to my mobile phone. So, while i'm listening on the desktop, the app stops playing on my desktop and starts playing on my phone...
  • hansp21
  • Music Fan
  • 718 Views
  • 10 replies
  • 2 likes
  • Windows
  • 718 Views
  • 10 replies
  • 2 likes

Solved!! Not able to turn offline mode off/go online

Hi, when I log in on my desktop, the computer says its offline, im not able to go online, and it gives an error code 4/no internet connection.I have tried:- to allow spotify through firewall- change my facebook password..- several different wifi-conn...

  • Casual Listener
  • Hi, when I log in on my desktop, the computer says its offline, im not able to go online, and it gives an error code 4/no internet connection. I have tried: - to allow spotify through firewall - c...
  • jensvandel
  • Casual Listener
  • 1891 Views
  • 4 replies
  • 0 likes
  • Windows
  • 1891 Views
  • 4 replies
  • 0 likes

Spotify Taskbar Player bug

Hi and sorry if this isnt the right spot to post this.Recently i upgraded from Windows 7 Home Premium x64 to Windows 10 Home x64 and i got this strange bug. It happens when i tab out from fullscrean apps. Normaly i can just tab in Spotify and it fixe...

  • Newbie
  • Hi and sorry if this isnt the right spot to post this. Recently i upgraded from Windows 7 Home Premium x64 to Windows 10 Home x64 and i got this strange bug. It happens when i tab out from fullscrea...
  • MauriceMV
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Windows
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! All songs in "starred" playlist is gone

I have a very old playlist, from when "starred" was a thing. when it stopped being a thing, I just kept using that playlist anyway as a normal playlist. today I added a new song to the list and all the old songs just disappeared. only showing the lat...

  • Casual Listener
  • I have a very old playlist, from when "starred" was a thing. when it stopped being a thing, I just kept using that playlist anyway as a normal playlist. today I added a new song to the list and all t...
  • jenaria
  • Casual Listener
  • 945 Views
  • 3 replies
  • 1 likes
  • Windows
  • 945 Views
  • 3 replies
  • 1 likes

playlists cover art missing

I am using the latest version of Spotify on my PC running windows 10 – 64 bit. The playlist covers are not showing up for Spotify playlists. However, they show up for my own playlists. What should I do to fix this? I have all the switches of local fi...

spot2.png spot1.jpg
  • Roadie
  • I am using the latest version of Spotify on my PC running windows 10 – 64 bit. The playlist covers are not showing up for Spotify playlists. However, they show up for my own playlists. What should I ...
  • Hubo
  • Community Legend
  • 3509 Views
  • 18 replies
  • 1 likes
  • Windows
  • 3509 Views
  • 18 replies
  • 1 likes

Local Files being deleted as I add new ones

Hi there, A problem I've recently come across is to do with my local files.After looking it up online it seems that there should be no limit for how many local file songs there are - however for me that doesn't seem to be the case. I've had whole alb...

  • Newbie
  • Hi there,   A problem I've recently come across is to do with my local files. After looking it up online it seems that there should be no limit for how many local file songs there are - howev...
  • Lucidcream
  • Newbie
  • 166 Views
  • 1 replies
  • 0 likes
  • Windows
  • 166 Views
  • 1 replies
  • 0 likes

Playing My Artist music not in order

1. Select My Music -> Artist2. select one of Artists -> shows list of my saved songs for that artist ordered by name, i remember i could order by any column here some time ago, why i cant now ?3 when i try to play first song, spotify plays one of son...

  • Visitor
  • 1. Select My Music -> Artist 2. select one of Artists -> shows list of my saved songs for that artist ordered by name, i remember i could order by any column here some time ago, why i cant now...
  • 155 Views
  • 0 replies
  • 0 likes
  • Windows
  • 155 Views
  • 0 replies
  • 0 likes

Solved!! Control mobile playlist through desktop client

I recently got the new Samsung GS8 and have been having to manually download every playlist 1 at a time. In the past I could open my desktop client, select my phone, and mass-set playlists to download to it. I can't seem to find this option and searc...

8KNbg5
  • Casual Listener
  • I recently got the new Samsung GS8 and have been having to manually download every playlist 1 at a time. In the past I could open my desktop client, select my phone, and mass-set playlists to downloa...
  • MattSuda
  • Spotify Star
  • 278 Views
  • 3 replies
  • 0 likes
  • Windows
  • 278 Views
  • 3 replies
  • 0 likes

local files are unavailable?

when i try to play local files from the local file section it tells me they're unavailable and i have to import the files if i own them. i own the **bleep**ing files and they're imported this is retarded i've restarted spotify more than 10 times and ...

  • Newbie
  • when i try to play local files from the local file section it tells me they're unavailable and i have to import the files if i own them. i own the **bleep**ing files and they're imported this is reta...
  • 259 Views
  • 0 replies
  • 3 likes
  • Windows
  • 259 Views
  • 0 replies
  • 3 likes

Solved!! I click the log in - and nothing! Nada, zip happens

So, sat down to listen to me som SPotify Premium and it said I had no internet connection. Not true so I found the topic and the solution to log off and back in. Tried that but when using the log in with facebook it open chrome, but does not log me i...

  • Casual Listener
  • So, sat down to listen to me som SPotify Premium and it said I had no internet connection. Not true so I found the topic and the solution to log off and back in. Tried that but when using the log in ...
  • tk1991
  • Casual Listener
  • 1676 Views
  • 2 replies
  • 0 likes
  • Windows
  • 1676 Views
  • 2 replies
  • 0 likes

Saving My Spotify Music to an SD card using my laptop computer

I just acquired a free 32 GB micro SD card. I thought the best use of this SD card would be save all of my music to this SD card. I have a slot in my laptop where I can load the SD card. Can I use my laptop computer to access my Spotify account...I a...

  • Regular
  • I just acquired a free 32 GB micro SD card. I thought the best use of this SD card would be save all of my music to this SD card. I have a slot in my laptop where I can load the SD card. Can I use my...
  • 297 Views
  • 0 replies
  • 0 likes
  • Windows
  • 297 Views
  • 0 replies
  • 0 likes

Friend Feed is showing fewer friends than I have

My FriendFeed is just showing some of my friends listening to their music. Most of my friends aren't shown although they're listening to music. Is this a bug or is there any workaround or fix for this problem? P.S.: Under "Weitere Freunde" in the scr...

  • Newbie
  • My FriendFeed is just showing some of my friends listening to their music. Most of my friends aren't shown although they're listening to music. Is this a bug or is there any workaround or fix for thi...
  • 144 Views
  • 0 replies
  • 0 likes
  • Windows
  • 144 Views
  • 0 replies
  • 0 likes

Solved!! Starts playing on different device

Hello everyone, Sometimes when I am enjoying music on my computer the song suddenly starts playing on my mobile device. I have no conclusion for this, I don't even touch my phone when this happens. Somebody knows what is the actual problem?Thanks! Br...

  • Newbie
  • Hello everyone,   Sometimes when I am enjoying music on my computer the song suddenly starts playing on my mobile device. I have no conclusion for this, I don't even touch my phone when this h...
  • Sebasty
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Windows
  • 282 Views
  • 1 replies
  • 0 likes