Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1820 Views

0 replies

2 likes

  • 1820 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147111 Views

83 replies

27 likes

  • 147111 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132281 Views

294 replies

22 likes

  • 132281 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11090 Views

1 replies

6 likes

  • 11090 Views
  • 1 replies
  • 6 likes

Fullscreen icon

The fullscreen icon does not appear for me.

Newbie

The fullscreen icon does not appear for me.

400 Views

0 replies

0 likes

Windows
  • 400 Views
  • 0 replies
  • 0 likes

Chromecast not available on Windows Desktop?

I'm unable to cast from my Windows Desktop App. Details, 'Cast' option is grayed out in the App (screenshot attached).Chromecast is on the same network as my laptop with the App.I have a Premium Family subscription. My understanding is that this opti...

Newbie

I'm unable to cast from my Windows Desktop App. Details,   'Cast' option is grayed out in the App (screenshot attached). Chromecast is on the same network as my laptop with the App. I have ...

277 Views

0 replies

0 likes

Windows
  • 277 Views
  • 0 replies
  • 0 likes

Listening to music together

Hi. I've made an application for me and my girlfriend that allows listening to music together.Basically there is just 1 button called "Play together". After start, the first person is the "Host", and sends the actual track, track position if changed,...

Newbie

Hi. I've made an application for me and my girlfriend that allows listening to music together. Basically there is just 1 button called "Play together". After start, the first person is the "Host", a...

1122 Views

0 replies

1 likes

Windows
  • 1122 Views
  • 0 replies
  • 1 likes

Look what your friends listen doesn't work Windows and Mac

Since 1 year or more , and following all the updates and several times in which in reinstall the app, I keep having the same problem , i cannot see what my friends listen , i can see the bar saying "find friends" but I am already following some peopl...

Newbie

Since 1 year or more , and following all the updates and several times in which in reinstall the app, I keep having the same problem , i cannot see what my friends listen , i can see the ba...

551 Views

0 replies

0 likes

Mac
Windows
  • 551 Views
  • 0 replies
  • 0 likes

where are my local files?

I use spotify on my windows laptop and android. Yesterday (using the laptop) I went to settings to make the songs on my dropbox available via spotify (local files). But I can't find them now. They don't come up when I go to local files. And they have...

Newbie

I use spotify on my windows laptop and android. Yesterday (using the laptop) I went to settings to make the songs on my dropbox available via spotify (local files). But I can't find them now. They do...

342 Views

0 replies

0 likes

Windows
  • 342 Views
  • 0 replies
  • 0 likes

Solved!! Avoid a song you don't want to hear

Ok I don't understand why I can't just choose to not play any given songs for an album. For example, oftentimes there will be many songs I like on an album, but a few that I cannot stand. Yet I am forced to manually switch and or listen to these song...

Casual Listener

Ok I don't understand why I can't just choose to not play any given songs for an album. For example, oftentimes there will be many songs I like on an album, but a few that I cannot stand. Yet I am fo...

Leeeddd

Casual Listener

3841 Views

2 replies

6 likes

  • 3841 Views
  • 2 replies
  • 6 likes

Album artwork smaller (with Spotify logo) in volume control pop-up [Windows 10]

I've just made a reinstall of Spotify on Windows 10 to solve an execution issue (where it would execute in task manager for 5 seconds, but then Spotify.exe would end without opening at all), but I've come across a new issue now. I've noticed that the...

Newbie

I've just made a reinstall of Spotify on Windows 10 to solve an execution issue (where it would execute in task manager for 5 seconds, but then Spotify.exe would end without opening at all)...

722 Views

0 replies

1 likes

  • 722 Views
  • 0 replies
  • 1 likes

Glitch - Back Button from Artist Screen

Curious if it's the current (and most recent 5+) versions of Spotify desktop app, or just me. When viewing "About" information for an artist, if I use the "Go Back" functionality, it loads 100% of the artist's tracks, albums, collaborations, etc. suc...

Casual Listener

Curious if it's the current (and most recent 5+) versions of Spotify desktop app, or just me.   When viewing "About" information for an artist, if I use the "Go Back" functionality...

355 Views

0 replies

0 likes

Mac
Windows
  • 355 Views
  • 0 replies
  • 0 likes

Desktop app not working! HELP! (Windows)

Hi guys, My spotify web browser seems to be working perfectly fine and I log in with my facebook credentials. But for some reason for the last few days my desktop app + android phone app has not been letting me log in with those same Facebook credent...

Regular

Hi guys,    My spotify web browser seems to be working perfectly fine and I log in with my facebook credentials. But for some reason for the last few days my desktop app + android phone a...

292 Views

0 replies

0 likes

Windows
  • 292 Views
  • 0 replies
  • 0 likes

Windows App does not go full screen on 2nd monitor, only shows part of window

When i drag the spotify window onto my 2nd monitor, it maximises, but i can see some of the content, and can just see my desktop in the background. (Snip on the right is my 2nd monitor).

Newbie

When i drag the spotify window onto my 2nd monitor, it maximises, but i can see some of the content, and can just see my desktop in the background. (Snip on the right is my 2nd monitor).

287 Views

0 replies

0 likes

Windows
  • 287 Views
  • 0 replies
  • 0 likes

[Desktop][Windows] Spotify Desktop App Makes PC Run Slow

Recently I noticed that if I have the spotify desktop app running on my PC it makes my whole machine slow down. The drop in performance is mostly noticeable while gaming. Skipping a song seems to make my entire PC freeze up for a second. This is not ...

Casual Listener

Recently I noticed that if I have the spotify desktop app running on my PC it makes my whole machine slow down. The drop in performance is mostly noticeable while gaming. Skipping a song seems t...

opepper95

Casual Listener

1308 Views

2 replies

1 likes

  • 1308 Views
  • 2 replies
  • 1 likes

Spotify se desconecta al apagarse la pantalla del equipo en Microsft Surface 4 con Windows 10

Hola, Spotify deja de sonar al apagarse la pantalla del equipo en mi Surface 4 con Windows 10 actualizado a la última compilación. No sucede con ninguna otra aplicación, sólo con Spotify.

Newbie

Hola, Spotify deja de sonar al apagarse la pantalla del equipo en mi Surface 4 con Windows 10 actualizado a la última compilación. No sucede con ninguna otra aplicación, sólo con Spotify.

466 Views

0 replies

0 likes

  • 466 Views
  • 0 replies
  • 0 likes

Windows app stops playing when screen dims

Dear Spotify, A bit of a duplicate thread, but as suggested by Chris, here, let's start a new one: When a Windows device dims the screen Spotify stops playing, will you be fixing this issue? Thanks!Jordy

Newbie

Dear Spotify,   A bit of a duplicate thread, but as suggested by Chris, here, let's start a new one:   When a Windows device dims the screen Spotify stops playing, will you be fixing th...

464 Views

0 replies

0 likes

Windows
  • 464 Views
  • 0 replies
  • 0 likes

Windows application shuts down when internet disconnect

I use my work laptop with a docking station, with wired network. When disconnecting the computer to move to another location there is a few seconds without network connection before the wireless has activated. It seems like spotify shuts down as soon...

Newbie

I use my work laptop with a docking station, with wired network. When disconnecting the computer to move to another location there is a few seconds without network connection before the wireless has ...

270 Views

0 replies

0 likes

Windows
  • 270 Views
  • 0 replies
  • 0 likes

Spotify deleted all my downloaded music.

Hi!I'm using Spotify on Windows 8.1, months with no problems. But just a few minutes ago, I was listening some music as I usually do, suddenly, it stopped playing, and when I realized, all my offline music has gone.

Regular

Hi! I'm using Spotify on Windows 8.1, months with no problems. But just a few minutes ago, I was listening some music as I usually do, suddenly, it stopped playing, and when I realized, all my offli...

210 Views

0 replies

0 likes

Windows
  • 210 Views
  • 0 replies
  • 0 likes

[Desktop] Bug Report: RAM Usage

After my recent contact with Spotify Support all my downloaded content needed to be re-downloaded. Using the Desktop Client for Windows 10, I went to my saved songs and clicked the Download button/slider. I happen to have a system monitor open at the...

Newbie

    After my recent contact with Spotify Support all my downloaded content needed to be re-downloaded. Using the Desktop Client for Windows 10, I went to my saved songs and clicked the Down...

Jmfoss

Newbie

370 Views

1 replies

0 likes

Windows
  • 370 Views
  • 1 replies
  • 0 likes

Bring back last.fm scrobbling in the new web player

This has been raised before and the response is unacceptable!!! Just build the **bleep** link into the new webplayer and be done with it... it surely cannot be that difficult to do or be a "low user" option!!!??GET IT DONE & IN A HURRY TOO!!!

Casual Listener

This has been raised before and the response is unacceptable!!!  Just build the **bleep** link into the new webplayer and be done with it... it surely cannot be that difficult to do or be a "low...

252 Views

0 replies

4 likes

Windows
  • 252 Views
  • 0 replies
  • 4 likes

downloaded my playlist onto my computer but it's all seperate files with weird numbering

I'm on the 7 day free trial premium thing and just downloaded my playlist to my computer but when I check it out, they're all in seperate files and all numbers no song names or anything, like the screen shot below.is there anyway to fix it or can it ...

Newbie

I'm on the 7 day free trial premium thing and just downloaded my playlist to my computer but when I check it out, they're all in seperate files and all numbers no song names or anything, like the scr...

RiseFall123

Casual Listener

466 Views

2 replies

0 likes

  • 466 Views
  • 2 replies
  • 0 likes

Songs i heard on discovery weekly dont appear on my history

So i listened to some songs i really liked yesterday on my discovery weekly but i forgot to print it, so i went on the history list in order to find my songs, and its completly empty. i tried reinstalling the program, and still nothing changes.Can so...

Newbie

So i listened to some songs i really liked yesterday on my discovery weekly but i forgot to print it, so i went on the history list in order to find my songs, and its completly empty. i tried reinsta...

is_thunder117

Casual Listener

463 Views

1 replies

0 likes

Windows
  • 463 Views
  • 1 replies
  • 0 likes

The shuffle function - problems, imrpovements, suggestions

I love spotify. My only problem is the shuffle function. It's not REALLY random.If you haven't noticed this, you're probably new to Spotify.Current issues with the shuffle function: - When I restart my computer, the same queue restores from a certain...

Regular

I love spotify. My only problem is the shuffle function. It's not REALLY random. If you haven't noticed this, you're probably new to Spotify. Current issues with the shuffle function:  - When...

rednblu

Roadie

1348 Views

3 replies

3 likes

Windows
  • 1348 Views
  • 3 replies
  • 3 likes