Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • Rim4
  • Gig Goer
  • 75709 Views
  • 79 replies
  • 27 likes
  • 75709 Views
  • 79 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Nekse
  • Casual Listener
  • 90014 Views
  • 285 replies
  • 22 likes
  • 90014 Views
  • 285 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6468 Views
  • 1 replies
  • 6 likes
  • 6468 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147029 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147029 Views
  • 0 replies
  • 26 likes

Shuffle Glitch

Hi! I have noticed two very strange glitches to do with shuffle on both the Windows and iOS version of spotify: Re-shuffling a list by pressing the shuffle button twice will retain the next song and not consider it when shuffling.Shuffling will shuff...

  • Casual Listener
  • Hi!   I have noticed two very strange glitches to do with shuffle on both the Windows and iOS version of spotify:   Re-shuffling a list by pressing the shuffle button twice will retain...
  • 545 Views
  • 0 replies
  • 3 likes
  • Windows
  • 545 Views
  • 0 replies
  • 3 likes

A Firewall May be blocking Spotify... Error Code 15

Hi Everyone! I'm not able to login Spotify in my laptop as it says that a firewall may be blocking it, showing the error code 15. I have tried disabling Windows Defender on my Windows 10 laptop, but it still won't work. Logging in my other devices do...

  • Newbie
  • Hi Everyone!   I'm not able to login Spotify in my laptop as it says that a firewall may be blocking it, showing the error code 15. I have tried disabling Windows Defender on my Windows 10 lap...
  • 2469 Views
  • 0 replies
  • 2 likes
  • Windows
  • 2469 Views
  • 0 replies
  • 2 likes

Solved!! Memory leak after Windows 10 Creators Update?

Brief description of the issue: After updating today from the Windows 10 Anniversary Update to the Creators Update, Spotify seems to be leaking memory when I start Spotify, to the point that it causes my computer to run completely out of memory withi...

a9f0dUY uQkWcGb s5dYU7K gCoRVfW
  • Regular
  • Brief description of the issue:  After updating today from the Windows 10 Anniversary Update to the Creators Update, Spotify seems to be leaking memory when I start Spotify, to the point that it...
  • loopguru
  • Casual Listener
  • 25796 Views
  • 52 replies
  • 8 likes
  • Windows
  • 25796 Views
  • 52 replies
  • 8 likes

The Perfect Multi-room integrater

I work for a retailer that carries Sonos, SoundTouch, Heos, Etc. The list of companies and products continues to grow. Spotify is awesome and gives you access to devices connected to the same Wi-Fi network. How cool would it be if there was a plus si...

  • Newbie
  • I work for a retailer that carries Sonos, SoundTouch, Heos, Etc.  The list of companies and products continues to grow.  Spotify is awesome and gives you access to devices connected to the ...
  • 445 Views
  • 0 replies
  • 1 likes
  • 445 Views
  • 0 replies
  • 1 likes

Desktop app (windows) takes forever to download playlists

Recently since the last update, the playlists are taking a long time to download, some of them with only a few musics take the entire day to download. I tested my internet and my connection is running normally at high speed. I thinked that reinstall ...

  • Casual Listener
  • Recently since the last update, the playlists are taking a long time to download, some of them with only a few musics take the entire day to download. I tested my internet and my connection is runnin...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

Premium - Downloaded Songs Not Playing and Grayed Out

So I've been having this problem since I've started to use my boyfriend's computer. Before, I've never had an issue. My boyfriend has quite a bit of music on his computer itself, but I still use Spotify because he doesn't have nearly enough music tha...

  • Newbie
  • So I've been having this problem since I've started to use my boyfriend's computer. Before, I've never had an issue.    My boyfriend has quite a bit of music on his computer itself, but I...
  • 512 Views
  • 0 replies
  • 0 likes
  • 512 Views
  • 0 replies
  • 0 likes

Solved!! Can't play certain music by certain artists, can't play current song error

I have a problem with the desktop app from spotify, it doesn't play a few artist when I click to play the songs. I have the issue with the albums of Daft Punk and Kendrick Lamar and it is really annoying. I can play other artist's music but not those...

  • Casual Listener
  • I have a problem with the desktop app from spotify, it doesn't play a few artist when I click to play the songs. I have the issue with the albums of Daft Punk and Kendrick Lamar and it is really anno...
  • gfernandez2123
  • Casual Listener
  • 4915 Views
  • 12 replies
  • 1 likes
  • Windows
  • 4915 Views
  • 12 replies
  • 1 likes

"Can't play the current track" error when disconnecting headphones

Spotify Premium 1.0.41.375.g040056caWindows 10 x64 with all available updatesThe newest version of all drivers are installed 1. Start Spotify.2. Play music on the speakers.3. Connecting headphones.4. Sound moving to headphones.5. Disconnecting headph...

  • Music Fan
  • Spotify Premium 1.0.41.375.g040056ca Windows 10 x64 with all available updates The newest version of all drivers are installed   1. Start Spotify. 2. Play music on the speakers. 3. Co...
  • Tatranskymedved
  • Casual Listener
  • 619 Views
  • 4 replies
  • 0 likes
  • Windows
  • 619 Views
  • 4 replies
  • 0 likes

Solved!! Drag to playlist - now playing song

Hello after new update I am not able to drag & drop playing song, I can drag other songs tho.

e5zoYMotQ6maFxmWaD8CsQ[1].png
  • Regular
  • Hello after new update I am not able to drag & drop playing song, I can drag other songs tho. 
  • AlesRFK
  • Regular
  • 564 Views
  • 3 replies
  • 0 likes
  • Windows
  • 564 Views
  • 3 replies
  • 0 likes

Album songs order incorrect in win app

Hello,The songs order for 21 Savage's album Issa Album appear to be incorrect in the app (see screenshot below). I wouldn't have noticed it if it weren't for checking the lyrics on genius.com. So I searched for a 3rd source, found several links that ...

  • Newbie
  • Hello, The songs order for 21 Savage's album Issa Album appear to be incorrect in the app (see screenshot below). I wouldn't have noticed it if it weren't for checking the lyrics on genius.com. &...
  • 687 Views
  • 0 replies
  • 0 likes
  • Windows
  • 687 Views
  • 0 replies
  • 0 likes

Unable to Remove PlayList

I have a playlist that I cannot seem to remove. I've tried several computers (windows, mac and linux), web browser, and mobile device. Has anyone experienced this issue? If so how did you get rid of it?

  • Newbie
  • I have a playlist that I cannot seem to remove. I've tried several computers (windows, mac and linux), web browser, and mobile device. Has anyone experienced this issue? If so how did you get rid of ...
  • jarredmorley
  • Roadie
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Force Link to open PC App

I have a database I use to track songs we perform. I put links directly to the songs in the database in case I need a reminder of how they go. I recently signed up for Spotify Premium so I want to replace the Youtube link with something that opens th...

  • Regular
  • I have a database I use to track songs we perform.  I put links directly to the songs in the database in case I need a reminder of how they go.  I recently signed up for Spotify Premium so ...
  • 577 Views
  • 0 replies
  • 0 likes
  • 577 Views
  • 0 replies
  • 0 likes

Ads banner to the Browse section take 20% of my CPU power

Hello,I noticed that the new banner ads in the browse section take 20% of my CPU ressources:Spotify usually take less than 1% of my CPU capacity when playing a song, but I noticed that with this ads (the one with the background which change of color ...

  • Newbie
  • Hello, I noticed that the new banner ads in the browse section take 20% of my CPU ressources: Spotify usually take less than 1% of my CPU capacity when playing a song, but I noticed that with this ...
  • 335 Views
  • 0 replies
  • 1 likes
  • Windows
  • 335 Views
  • 0 replies
  • 1 likes

Song Not Available Windows App/ Android

When attempting to play a few different songs by different artists I am getting the message "This song is not available. If you have the file on your computer you can import it." It won't play at all through my android app.However if I go to Spotify ...

  • Visitor
  • When attempting to play a few different songs by different artists I am getting the message "This song is not available. If you have the file on your computer you can import it." It won't play at all...
  • JiMy360
  • Music Fan
  • 610 Views
  • 4 replies
  • 2 likes
  • Windows
  • 610 Views
  • 4 replies
  • 2 likes

Solved!! Spotify won't play "local files" songs!

Hi there! When I want to play files from "local files", some of them won't play. I don't really understand why ?They've been imported from itunes. The bottom bar doesn't show anything and the "point" has disappeared! If any of you got an idea? Cheers...

  • Visitor
  • Hi there!   When I want to play files from "local files", some of them won't play. I don't really understand why ? They've been imported from itunes. The bottom bar doesn't show anything and ...
  • Gabriel_Reis
  • Newbie
  • 180180 Views
  • 86 replies
  • 2 likes
  • 180180 Views
  • 86 replies
  • 2 likes

some artists are not playing on my devices

hello,i have been listening wiz khalifa for a long time, but for a few days i cant listen him. when i click to any song he has, i get an error says that '' this song is not available''. i asked my homemate to try to listen wiz khalifa and he did not ...

  • Newbie
  • hello, i have been listening wiz khalifa for a long time, but for a few days i cant listen him. when i click to any song he has, i get an error says that '' this song is not available''. i asked my&...
  • 361 Views
  • 0 replies
  • 1 likes
  • Windows
  • 361 Views
  • 0 replies
  • 1 likes

Can't hear a specific artist

Hey, I can't hear most songs from Eminem, Spotify says that "This song is not available, If you have the file on your computer you can import it." it is only on my pc I can't hear him, I have tried to uninstall the program, I can hear the same playli...

  • Newbie
  • Hey, I can't hear most songs from Eminem, Spotify says that "This song is not available, If you have the file on your computer you can import it." it is only on my pc I can't hear him, I have tr...
  • 432 Views
  • 0 replies
  • 0 likes
  • Windows
  • 432 Views
  • 0 replies
  • 0 likes

Desktop Player Chromebook

My desktop player looks different from other ones I've seen. Other people have told me that they can see activity from other users they're following, such as the last song they listened to. I want to do this but I can't figure out how, or maybe that ...

  • Newbie
  • My desktop player looks different from other ones I've seen. Other people have told me that they can see activity from other users they're following, such as the last song they listened to. I want to...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Stop Sync of now listening song?!

Hi,Situation:I have a smartphone on which I'm listening to spotify when I'm on the road. At home, I'm listening with my Windows desktop app. At work also with a windows desktop app. Same premium account everywhere... Problem:While working, I listen t...

  • Visitor
  • Hi, Situation: I have a smartphone on which I'm listening to spotify when I'm on the road. At home, I'm listening with my Windows desktop app. At work also with a windows desktop app. Same premium ...
  • IguanaSetup
  • Community Legend
  • 829 Views
  • 2 replies
  • 0 likes
  • 829 Views
  • 2 replies
  • 0 likes

Bad Suns album Language & Perspective not working ONLY in desktop client

The album Language & Perspective by Bad Suns located at spotify:album:54bO9jrn1NExmpg6Afsc2A does not work for me on the native Windows client. I'm told "This song is not available. If you have the file on your computer you can import it." whenever I...

  • Newbie
  • The album Language & Perspective by Bad Suns located at spotify:album:54bO9jrn1NExmpg6Afsc2A does not work for me on the native Windows client. I'm told "This song is not available. If you h...
  • 359 Views
  • 0 replies
  • 0 likes
  • Windows
  • 359 Views
  • 0 replies
  • 0 likes