Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139209 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139209 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54935 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54935 Views
  • 0 replies
  • 33 likes

Re: Inbox and messages

So what alternate service offers similar social funtionality? After being ignored here and on Twitter, I'm ready to jump ship myself.

  • Music Fan
  • So what alternate service offers similar social funtionality? After being ignored here and on Twitter, I'm ready to jump ship myself. 
  • 110 Views
  • 0 replies
  • 4 likes
  • 110 Views
  • 0 replies
  • 4 likes

Initial Load Time Unacceptable (Windows Desktop)

Simple fact. If I am struck by an urge to listen to a specific song, waiting for the Windows Desktop App has become a painfully slow experience. It is MUCH quicker for me to open a web browser, hop on youtube, do a search, rifle through results, and ...

  • Newbie
  • Simple fact. If I am struck by an urge to listen to a specific song, waiting for the Windows Desktop App has become a painfully slow experience. It is MUCH quicker for me to open a web brow...
  • Gerrie1
  • Newbie
  • 401 Views
  • 1 replies
  • 4 likes
  • Windows
  • 401 Views
  • 1 replies
  • 4 likes

Artist Info / Discovered on ... playlist reset or removed

I'm looking at the artist info alot, always checking the playlist that the artist was discovered on. Today i noticed that some playlists were removed on the info tab. Is this info resetted once a month or so, or how does it work? For example this cze...

  • Community Legend
  • I'm looking at the artist info alot, always checking the playlist that the artist was discovered on. Today i noticed that some playlists were removed on the info tab. Is this info resetted once a mon...
  • MattSuda
  • Spotify Star
  • 358 Views
  • 3 replies
  • 0 likes
  • Windows
  • 358 Views
  • 3 replies
  • 0 likes

Playlist Folders not syncing between devices

Spoiler (Highlight to read)This is the folder directory on my pcThis is the folder directory on my pc Spoiler (Highlight to read)(pt2)(pt2)Spoiler (Highlight to read)This is the folder directory on my phone (pt1)This is the folder directory on my pho...

Capture.JPG sp2.JPG sp.JPG
  • Casual Listener
  • This is the folder directory on my pc     (pt2) This is the folder directory on my phone (pt1) As you can see, the first screenshot shows a few normal playlist outside of...
  • 266 Views
  • 0 replies
  • 0 likes
  • Windows
  • 266 Views
  • 0 replies
  • 0 likes

Can't uninstall spotify

I am unable to uninstall spotify. When I try to unistall from control panel it says I have insufficient access to uninstall. Please help me.

  • Regular
  • I am unable to uninstall spotify. When I try to unistall from control panel it says I have insufficient access to uninstall. Please help me.
  • zillzack123
  • Regular
  • 630 Views
  • 4 replies
  • 0 likes
  • Windows
  • 630 Views
  • 4 replies
  • 0 likes

Spotify Windows App on the Fritz

When I start playing any playlist (my own or Spotify curated) the currently playing song skips around every second or so as if it's doing some kind of scan/seek. No audio plays. Same for any playlist and same when restarting the app. This behavior st...

  • Regular
  • When I start playing any playlist (my own or Spotify curated) the currently playing song skips around every second or so as if it's doing some kind of scan/seek. No audio plays. Same for any playlist...
  • thnk2wn
  • Regular
  • 201 Views
  • 1 replies
  • 0 likes
  • Windows
  • 201 Views
  • 1 replies
  • 0 likes

I got Virus

I downloaded spotify for Desktop, Windows and the antivirus alerted me about Trojan

  • Newbie
  • I downloaded spotify for Desktop, Windows and the antivirus alerted me about Trojan
  • oldFakebooker
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • Windows
  • 237 Views
  • 1 replies
  • 0 likes

So we finally have a Filter option in the Saved Albums section

But why oh why it only filters by album names and doesn't show me all the albums saved by an artist if I type in the artist name. Boggles my mind.

  • Casual Listener
  • But why oh why it only filters by album names and doesn't show me all the albums saved by an artist if I type in the artist name. Boggles my mind.
  • cezfez
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • Windows
  • 186 Views
  • 2 replies
  • 0 likes

automatically Changes

Hey,For a few weeks I have a little problem.If I use spotify on my computer, spotfy stopped playing music sometimes and play it on my android smartphone.What can I do?

  • Newbie
  • Hey, For a few weeks I have a little problem. If I use spotify on my computer, spotfy stopped playing music sometimes and play it on my android smartphone. What can I do?
  • 130 Views
  • 0 replies
  • 0 likes
  • Windows
  • 130 Views
  • 0 replies
  • 0 likes

Podcast help

I am currently listening to the nosleep podcast on my phone, but am trying to listen to it on my computer. I cannot find it anywhere online on my computer using spotify but have no problem finding it on my phone.

  • Newbie
  • I am currently listening to the nosleep podcast on my phone, but am trying to listen to it on my computer. I cannot find it anywhere online on my computer using spotify but have no problem finding it...
  • 130 Views
  • 0 replies
  • 1 likes
  • Windows
  • 130 Views
  • 0 replies
  • 1 likes

Solved!! auto start spotify

when i start up my computer it automatically starts spotify. Does anyone knon how to disable this?

  • Casual Listener
  • when i start up my computer it automatically starts spotify. Does anyone knon how to disable this?    
  • jkss
  • Casual Listener
  • 820 Views
  • 2 replies
  • 0 likes
  • Windows
  • 820 Views
  • 2 replies
  • 0 likes

Feedback new version of spotify

Hi! Share on right click menu is wrong i cant use "https://open.spotify.com/track"is iframe or "spotify:track:" and other social media.Why is not there to choose regular link as "https://open.spotify.com/track"? This links i can use now for new versi...

  • Newbie
  • Hi!   Share on right click menu is wrong i cant use "https://open.spotify.com/track" is iframe or "spotify:track:" and other social media. Why is not there to choose regular link as "ht...
  • 120 Views
  • 0 replies
  • 0 likes
  • Windows
  • 120 Views
  • 0 replies
  • 0 likes

Meine Bibliothek der Songs wird nicht auf meinem Desktop angzeigt

Wie schon im Thema genannt kann ich meine Songs nicht auf meinem Desktop sehen, obwohl ich sie auf mienem Iphone auswählen kann und mein desktop die dann auch abspielt. Es wird nur angezeigt das ich auf Browse ausgewählte Lieder dann unter dem Punkt ...

  • Newbie
  • Wie schon im Thema genannt kann ich meine Songs nicht auf meinem Desktop sehen, obwohl ich sie auf mienem Iphone auswählen kann und mein desktop die dann auch abspielt. Es wird nur angezeigt das ich ...
  • 237 Views
  • 0 replies
  • 0 likes
  • Windows
  • 237 Views
  • 0 replies
  • 0 likes

Private Mode No Longer Hides Facebook Name/Picture?!?!?!?!?!?!?!?!

Why spotify. Just why. I used private mode while streaming videogames online so people couldn't see my name/facebook, and now I have to risk strangers seeing my stuff?Why would you change this? Please change it back. There's zero logical reason as to...

  • Newbie
  • Why spotify.  Just why.  I used private mode while streaming videogames online so people couldn't see my name/facebook, and now I have to risk strangers seeing my stuff? Why would you ch...
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Windows
  • 163 Views
  • 1 replies
  • 0 likes

Share Function

Maybe I'm doing something wrong. I really don't like having to share twice in order to share to both Facebook and Twitter. What happened to being able to do both simultaneously?

  • Newbie
  • Maybe I'm doing something wrong. I really don't like having to share twice in order to share to both Facebook and Twitter. What happened to being able to do both simultaneously?
  • MattSuda
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Windows
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! No Discover Weekly

I've been using spotify on this account for almost a month now, listening to music every day. It is premium, and I've listened to many diffirent albums, so where is it?It's been 3/² weeks of daily usage.

  • Casual Listener
  • I've been using spotify on this account for almost a month now, listening to music every day. It is premium, and I've listened to many diffirent albums, so where is it? It's been 3/ ² weeks of dail...
  • w600
  • Casual Listener
  • 3218 Views
  • 5 replies
  • 2 likes
  • Windows
  • 3218 Views
  • 5 replies
  • 2 likes

Spotify deletes my local files.

So I often will legally download free music from mediafire and such and it use to always be in my local files but now when I do this it registers it as being there and then once I reboot spotify it will have removed all of those songs from the local ...

  • Casual Listener
  • So I often will legally download free music from mediafire and such and it use to always be in my local files but now when I do this it registers it as being there and then once I reboot spotify it w...
  • 111 Views
  • 0 replies
  • 0 likes
  • Windows
  • 111 Views
  • 0 replies
  • 0 likes

Half of the songs are not appearing in my Local Files?

Hi there, I recently noticed a new problem I have just occured. When I tried to add songs onto one folder, they do not appear into my local files. I have unistalled Spotify and reinstalled. After the Reinstallation proccess, I have gone into prefrenc...

  • Newbie
  • Hi there, I recently noticed a new problem I have just occured. When I tried to add songs onto one folder, they do not appear into my local files. I have unistalled Spotify and reinstalled. After the...
  • kqcusack
  • Casual Listener
  • 143 Views
  • 1 replies
  • 1 likes
  • Windows
  • 143 Views
  • 1 replies
  • 1 likes

Unable to play music from desktop app

I have been enjoying my playing from my desktop app for sometime, but now all of a sudden it has stopped working. Every time I try playing a song it gives me a blue error that says "The song is not available. If you have the file on your computer you...

spotify.jpg
  • Casual Listener
  • I have been enjoying my playing from my desktop app for sometime, but now all of a sudden it has stopped working. Every time I try playing a song it gives me a blue error that says "The song is not a...
  • MattSuda
  • Spotify Star
  • 610 Views
  • 1 replies
  • 0 likes
  • Windows
  • 610 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists Restarting

Whenever I click play on a playlist, it restarts from song #1, no matter what # song I paused on or how far into it I was. This never happened before. Note that this is clicking on the artist from the Artists page

  • Gig Goer
  • Whenever I click play on a playlist, it restarts from song #1, no matter what # song I paused on or how far into it I was. This never happened before. Note that this is clicking on the artist from th...
  • firebuff101
  • Gig Goer
  • 217 Views
  • 2 replies
  • 0 likes
  • Windows
  • 217 Views
  • 2 replies
  • 0 likes