Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
89119 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Regular
834020 Views
530 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Newbie
32845 Views
33 replies
7 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
I have selected both these options: Open Spotify autmatically after you log into the computer - MinimizedClose buttion should minimize the Spotify window to the tray - True Still, when I start the computer, spotify is minimized to task bar. NO ONE wa...
I have selected both these options: Open Spotify autmatically after you log into the computer - Minimized Close buttion should minimize the Spotify window to the tray - True Still,...
329 Views
0 replies
0 likes
Hey, me and my girlfriend uses the same user account on my PC. We both have Spotify accounts, and until recently we were able to switch accounts by clicking the down arrow next to my profile name and select switch accounts. This feature recently disa...
Hey, me and my girlfriend uses the same user account on my PC. We both have Spotify accounts, and until recently we were able to switch accounts by clicking the down arrow next to my profile name and...
Newbie
6208 Views
4 replies
7 likes
I just downloaded Spotify onto my laptop (windows 10) and in the menu to the right, the getting started one, it says I'm 80% done and my only task left is to play a song. I've played lots of songs. How do I check that box and get this to go away?
I just downloaded Spotify onto my laptop (windows 10) and in the menu to the right, the getting started one, it says I'm 80% done and my only task left is to play a song. I've played lots of so...
291 Views
0 replies
0 likes
I uninstalled and redownloaded the app and nothing has changed. No song is available to play, it just skips until it's completed the playlist. Is this some new bug with an update? Web player works just fine.
I uninstalled and redownloaded the app and nothing has changed. No song is available to play, it just skips until it's completed the playlist. Is this some new bug with an update? Web playe...
529 Views
0 replies
0 likes
As you can see from the attached files, pictures are not showing/loading in my Spoify for users or on the Discover page. It does show for artists, and the albums covers also. I've tried logging in and out, disconnecting and reconnecting to Facebook, ...
As you can see from the attached files, pictures are not showing/loading in my Spoify for users or on the Discover page. It does show for artists, and the albums covers also. I've tr...
Newbie
38146 Views
80 replies
3 likes
Hi, I can't use Spotify, because there is no content in the app. It's just black.I already tried running it as admin and in compablity mode.Nothing changes when running with %APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-acceler...
Hi, I can't use Spotify, because there is no content in the app. It's just black. I already tried running it as admin and in compablity mode. Nothing changes when running with %APPDAT...
Gig Goer
23372 Views
19 replies
1 likes
When I searched for the Def Leppard album "Pyromania" in the Android and Desktop app, Spotify did not appear to have them. However, when I google searched them, it allowed me to see them and add them to my playlists. However, they still do not appear...
When I searched for the Def Leppard album "Pyromania" in the Android and Desktop app, Spotify did not appear to have them. However, when I google searched them, it allowed me to see them and add them...
373 Views
0 replies
0 likes
Hello! I've been a premium user for more than 2 years now. I've always though that Spotify's quality tops that of pretty much any YT video, but I noticed that a particular song in my playlist sounds noticably worse than when listening to in on YouTub...
Hello! I've been a premium user for more than 2 years now. I've always though that Spotify's quality tops that of pretty much any YT video, but I noticed that a particular song in my pl...
Casual Listener
13827 Views
2 replies
0 likes
I've just got this happening to me. I've tried everything that the forums suggest --disable-accelerated-video --disable-accelerated-plugins --disable-accelerated-overflow-scroll --disable-accelerated-layers --disable-accelerated-fixed-root-background...
I've just got this happening to me. I've tried everything that the forums suggest --disable-accelerated-video --disable-accelerated-plugins --disable-accelerated-overflow-scroll --disable-ac...
Casual Listener
659 Views
2 replies
1 likes
Just updated my Spotify desktop app and now every time I play a song it changes from Repeat One to Repeat All, I keep having to change back for each song. Is this just a bug in the update or is this permanent? Can I change it and have it stay Repeat ...
Just updated my Spotify desktop app and now every time I play a song it changes from Repeat One to Repeat All, I keep having to change back for each song. Is this just a bug in the update or is this ...
Not applicable
2195 Views
10 replies
8 likes
Hi all, I have a problem with my only daily mix, the genre is rockabilly that is a genre that I like but not the only one, how to add more genres to the mix? I thinked that will depend by the music I listen but now some time has passed that I listen ...
Hi all, I have a problem with my only daily mix, the genre is rockabilly that is a genre that I like but not the only one, how to add more genres to the mix? I thinked that will depend by the music I...
Not applicable
2849 Views
4 replies
0 likes
I have this problem that spotify is offline all the time even when i have internetis there any solution for this problem I tried the to change auto proxy to HTTP and it didnt workI tried to change the DNS toPreferred DNS server: 8.8.8.8Alternate DNS ...
I have this problem that spotify is offline all the time even when i have internet is there any solution for this problem I tried the to change auto proxy to HTTP and it didnt work I tr...
Not applicable
672 Views
2 replies
0 likes
Ich hab folgendes Problem, und zwar würde ich gerne Meine Songs offline auf meinem PC haben, so wie auf meinem Handy. Also ich mein jetzt nicht die normalen Playlists sondern die Playlist "Songs" bei "Deine Musik" Hoffe auf eine schnelle Antwort und ...
Ich hab folgendes Problem, und zwar würde ich gerne Meine Songs offline auf meinem PC haben, so wie auf meinem Handy. Also ich mein jetzt nicht die normalen Playlists sondern die Playlist "Songs" bei...
Newbie
571 Views
2 replies
0 likes
Spotify windows desktop application v1.0.62.508.g2c497f24 It seems to me that the repeat tooltips for repeat and repeat track are swapped, or is this intentional?
Spotify windows desktop application v1.0.62.508.g2c497f24 It seems to me that the repeat tooltips for repeat and repeat track are swapped, or is this intentional?
280 Views
0 replies
0 likes
Hi People,Like I wrote on title i want use older cache file (for Offline Songs) that stored before reinstall.once i show the location from spotify it empties the folder. When i select a empty folder from spotify. and then fill the folder after restar...
Hi People, Like I wrote on title i want use older cache file (for Offline Songs) that stored before reinstall. once i show the location from spotify it empties the folder. When i select a emp...
283 Views
0 replies
0 likes
After I remove my USB headset spotify won't play music until I restart it. For example, I play a song over my speakers and plug in my headset. The music automaticaly will start playing on the headset. However after I remove the headset the musics sto...
After I remove my USB headset spotify won't play music until I restart it. For example, I play a song over my speakers and plug in my headset. The music automaticaly will start playing on ...
Newbie
3701 Views
3 replies
4 likes
not see autoplay in desktop app (Windows) https://support.spotify.com/us/using_spotify/discover_music/autoplay/ Windows 10 1703 spotify version 1.0.62.508.g2c497f24
not see autoplay in desktop app (Windows) https://support.spotify.com/us/using_spotify/discover_music/autoplay/ Windows 10 1703 spotify version 1.0.62.508.g2c497f24 ...
Casual Listener
651 Views
2 replies
0 likes
The desktop app used to work fine, but now, when I open it, the window is just a blank, empty grey box. It has File, Edit, and View at the top, but they don't appear to do anything. The only option under File is Exit. The options under Edit are Undo,...
The desktop app used to work fine, but now, when I open it, the window is just a blank, empty grey box. It has File, Edit, and View at the top, but they don't appear to do anything. The only option u...
Regular
2003 Views
5 replies
2 likes
Hi, in our corp enviroment we use roaming profiles and since some of the september updates all we get is either a black screen or a 2nd or 3rd spotify process that is looping (crashing, restarting).OS are Win8, Win8.1, Win10 (1609 and 1703). Starting...
Hi, in our corp enviroment we use roaming profiles and since some of the september updates all we get is either a black screen or a 2nd or 3rd spotify process that is looping (crashing, restarting). ...
377 Views
0 replies
1 likes
Last few days I have noticed random playlists popping up that I did not add. The first song of these playlists are added to my 'Songs' for some reason. Is this some kind of bug? I only use Spotify on my PC, phone and ipad so pretty sure I havent been...
Last few days I have noticed random playlists popping up that I did not add. The first song of these playlists are added to my 'Songs' for some reason. Is this some kind of bug? I only use S...
Casual Listener
1049 Views
2 replies
1 likes
