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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2062 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150529 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138460 Views

294 replies

22 likes

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  • 294 replies
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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11278 Views

1 replies

6 likes

  • 11278 Views
  • 1 replies
  • 6 likes

Can't read the **bleep** screen

I don't know .. is it me? Do the people running Spotify just not give a monkey's? I have read other complaints about the seriously stupid black background, grey text that means the screen is very hard to read. I am a software developer. I use my comp...

Casual Listener

I don't know .. is it me? Do the people running Spotify just not give a monkey's? I have read other complaints about the seriously stupid black background, grey text that means the screen is very har...

LoganHelps

Composer

322 Views

1 replies

1 likes

Windows
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  • 1 replies
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Superuser Contribution Viewing Playlist That I'm Currently Playing

I use Spotify Desktop for Windows and apparently there is no feature to let me view what playlist I'm playing and go to it. On mobile, it shows as "playing from playlist: [Playlist Name]" but on desktop, it's impossible. I can't click "back" button t...

Casual Listener

I use Spotify Desktop for Windows and apparently there is no feature to let me view what playlist I'm playing and go to it. On mobile, it shows as "playing from playlist: [Playlist Name]" but on desk...

lotuskids

Casual Listener

830 Views

4 replies

0 likes

Windows
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  • 4 replies
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Solved!! Why are some music grayed out?

I have spotify premium and i noticed that some songs aren't playable. Please, don't tell me its that "Not available in your country" thing.....

Casual Listener

I have spotify premium and i noticed that some songs aren't playable. Please, don't tell me its that "Not available in your country" thing.....

JamesHelps

Roadie

2410 Views

1 replies

0 likes

Windows
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Spotify App Keeps Freezing My Computer

Pretty self-explanatory. The Spotify app on my desktop (Windows 10) keeps freezing my computer, every time I try to use it (I've had to use the web player now). I tried uninstalling Spotify, and reinstalling, but that didn't fix it. Can someone help,...

Casual Listener

Pretty self-explanatory.  The Spotify app on my desktop (Windows 10) keeps freezing my computer, every time I try to use it (I've had to use the web player now).   I tried uninstalling Sp...

patrikc325

Music Fan

2406 Views

8 replies

3 likes

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  • 3 likes

spotify automatically skips through my songs

basically what is happening is that spotify plays my songs for less than a second each, and zooms through all of the songs on my playlist. this is a school laptop i am using, which i bring home with me. im not sure how to fix computer related problem...

Newbie

basically what is happening is that spotify plays my songs for less than a second each, and zooms through all of the songs on my playlist. this is a school laptop i am using, which i bring home with ...

537 Views

0 replies

1 likes

Windows
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New Format Incompatable With Windows 7

My old ASUS laptop PC Notebook died several months ago. I had been using Windows 10 for about one year prior to that. Since that time I have purchased a Dell Latitude Model E5530 which was refurbished. The operating system for my new used laptop is W...

Newbie

My old ASUS laptop PC Notebook died several months ago. I had been using Windows 10 for about one year prior to that. Since that time I have purchased a Dell Latitude Model E5530 which was refurbishe...

HetzeFetze

Roadie

538 Views

1 replies

0 likes

Windows
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  • 1 replies
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Won't load my playlists on web player

My playlists won't load when using web player. I'm using latest version of Windows and Explorer. It comes eup with a spinning loading icon, but nothing happens!

Newbie

My playlists won't load when using web player. I'm using latest version of Windows and Explorer. It comes eup with a spinning loading icon, but nothing happens!    

361 Views

0 replies

1 likes

Windows
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  • 1 likes

"Something went wrong. We can't seem to find the artist."

Been getting this error message ("Something went wrong. We can't seem to find the artist.") all morning. It shows up for any artist I try. I've tried ending the spotify processes and relaunching the app, but nothing is fixing the issue. I'm able to s...

Newbie

Been getting this error message ("Something went wrong. We can't seem to find the artist.") all morning. It shows up for any artist I try. I've tried ending the spotify processes and relaunching the ...

666 Views

0 replies

2 likes

Windows
  • 666 Views
  • 0 replies
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Local files

I just got a new PC and re-downloaded all my music. The files are going into local file but will not play. Whenever i attempt to play pne i get an error message(see attached file). The files are in mp3 format and worked just fine on my last pc

Newbie

I just got a new PC and re-downloaded all my music. The files are going into local file but will not play. Whenever i attempt to play pne i get an error message(see attached file). The files are in m...

344 Views

0 replies

0 likes

Windows
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No es posible reproducir la canción actual (1.0.56.451.gb2f539fc)

He descargo hoy día 13/06/2017 Spotify para Windows (1.0.56.451.gb2f539fc) y cada vez que finaliza una canción de un álbum o lista de reproducción, se para y sale el mensaje "No es posible reproducir la canción actual". Si le doy al botón siguiente o...

Newbie

He descargo hoy día 13/06/2017 Spotify para Windows (1.0.56.451.gb2f539fc)  y cada vez que finaliza una canción de un álbum o lista de reproducción, se para y sale el mensaje "No es posible repr...

696 Views

0 replies

0 likes

Windows
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Re-select high quality button after each update

Hi Spotify,I have to reselect the high quality button on spotify after each update again. This is really annoying. How can I solve this? And if this can't be solved, can Spotify fix this issue with an update? Thanks in advanceHidde

Casual Listener

Hi Spotify, I have to reselect the high quality button on spotify after each update again. This is really annoying. How can I solve this? And if this can't be solved, can Spotify fix this issue with...

452 Views

0 replies

0 likes

Windows
  • 452 Views
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Skipping next song after relaunching

Whenever I have to close Spotify for a while and then reopen it, it skips the song that was supposed to play next. Also, if I closed it when it was playing the last song on the queue, it just goes back to the beginning of the album/playlist/whatever ...

Casual Listener

Whenever I have to close Spotify for a while and then reopen it, it skips the song that was supposed to play next. Also, if I closed it when it was playing the last song on the queue, it just go...

372 Views

0 replies

0 likes

Windows
  • 372 Views
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Automatic updates

Hello,I have an issue with automatic updates. I don't want them! The newest version of Spotify doesn't work on my computer and for now it doesnt't seem like it is going to change so I want to keep the older version of the program. Unfortunately, I ca...

Regular

Hello, I have an issue with automatic updates. I don't want them! The newest version of Spotify doesn't work on my computer and for now it doesnt't seem like it is going to change so I want to keep ...

emilia_st

Regular

1717 Views

2 replies

1 likes

Windows
  • 1717 Views
  • 2 replies
  • 1 likes

Solved!! No quiet time

We use Spotify at the Office to play background music, usualy via Radio or Playlists. But when the chosen Radio station finishes we get an eery silence in the room How can we set it up so there is never any down time - so that Spotify just keeps on p...

Newbie

We use Spotify at the Office to play background music, usualy via Radio or Playlists.    But when the chosen Radio station finishes we get an eery silence in the room   How can we ...

rednblu

Roadie

918 Views

1 replies

1 likes

Windows
  • 918 Views
  • 1 replies
  • 1 likes

Does Spotify Automatically Disable Surround Sound?

I recently got some razer kraken headphones that have 7.1 surround sound, and I am wondering if spotify disables it. Surround sound in a music program would suck so I need to know.

Regular

I recently got some razer kraken headphones that have 7.1 surround sound, and I am wondering if spotify disables it. Surround sound in a music program would suck so I need to know.

1009 Views

0 replies

0 likes

Windows
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Solved!! Song doesn't start at beginning

Hello, I hope someone can help me. I noticed that a track on spotify starts at 0:14 seconds everytime, it is kinda annoying and I do not know how to fix it. It is just 1 song no others.It is in a country playlist. Well I know this is short but I hope...

Casual Listener

Hello,    I hope someone can help me.   I noticed that a track on spotify starts at 0:14 seconds everytime, it is kinda annoying and I do not know how to fix it.   It i...

Bittencourt

Spotify Star

9975 Views

3 replies

0 likes

Windows
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  • 3 replies
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download of local files

hi, so, i alway did m synchronizations on my PC, and i would always work well. But now that i got a notebook they appear my phone but the files don't start to download. I've tried disabling the firewall, re-installing the spotify app in my desktop bu...

Newbie

hi, so, i alway did m synchronizations on my PC, and i would always work well. But now that i got a notebook they appear my phone but the files don't start to download. I've tried disabling&nbsp...

Uratelo

Gig Goer

351 Views

1 replies

0 likes

Windows
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! After Windows 10 Creators Update Media Keys No Longer Play or Pause Music

As the title says, I updated Window 10 to the latest version via the "Creators Update" update. Now the media keys on my keyboard no longer play, pause or skip tracks when pushing them. They only work if Spotify is opened and the application is the ac...

Regular

As the title says, I updated Window 10 to the latest version via the "Creators Update" update. Now the media keys on my keyboard no longer play, pause or skip tracks when pushing them. They only work...

Milebello

Newbie

3639 Views

5 replies

0 likes

Windows
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  • 5 replies
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Local files imported to Spotify even though i disabled it in settings

So, like the title says, i am having issues with spotify importing songs from my NAS, even though i disabled the option to import them. It is making spotify open slow, as my NAS need to wake up from hibernation before spotify loads the files. What to...

Newbie

So, like the title says, i am having issues with spotify importing songs from my NAS, even though i disabled the option to import them. It is making spotify open slow, as my NAS need to wake up from ...

304 Views

0 replies

1 likes

Windows
  • 304 Views
  • 0 replies
  • 1 likes

Spotify won't load sometimes

I found something odd and I wonder if anyone else has had the same issues. I leave my PC on alot, sometimes for days, never shut it off everynight, well I noticed that after a few days Spotify won't load after I click on it and it's only after I go i...

Casual Listener

I found something odd and I wonder if anyone else has had the same issues. I leave my PC on alot, sometimes for days, never shut it off everynight, well I noticed that after a few days Spotify won't ...

354 Views

0 replies

0 likes

Windows
  • 354 Views
  • 0 replies
  • 0 likes