Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

11906 Views

105 replies

47 likes

  • 11906 Views
  • 105 replies
  • 47 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Music Fan

MIKAAAAEL

Music Fan

1394 Views

15 replies

2 likes

Possible Bug
  • 1394 Views
  • 15 replies
  • 2 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

bluehallon

Casual Listener

3458 Views

39 replies

2 likes

  • 3458 Views
  • 39 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

9000 Views

0 replies

4 likes

  • 9000 Views
  • 0 replies
  • 4 likes

Volume lowering again - existing tips dont work

On New Lenovo Thinkpad Win10 volume and sound quality lower whenever I click out of the Spotify window. tried tips "Communication - Do nothing in sound settings". Doesnt happen every time, about 80% of time, weird. Any help please?

Casual Listener

On New Lenovo Thinkpad Win10 volume and sound quality lower whenever I click out of the Spotify window. tried tips "Communication - Do nothing in sound settings". Doesnt happen every time, about 80% ...

Majkl_h

Casual Listener

946 Views

2 replies

0 likes

  • 946 Views
  • 2 replies
  • 0 likes

Playlist custom description & image not changing

Hi there, I have a tedious little problem with Spotify for the PC. I have a few different playlists and gave them each names, descriptions, and custom images from my computer all ostensibly supported by Spotify (JPEG format and all that). I can chang...

Newbie

Hi there,   I have a tedious little problem with Spotify for the PC. I have a few different playlists and gave them each names, descriptions, and custom images from my computer all ostensibly ...

1810 Views

0 replies

12 likes

  • 1810 Views
  • 0 replies
  • 12 likes

No audio on my PC

I've been listening to Spotify for about a month on my PC. I haven't come across any problems until today. I can start a song, and it'll show that it is playing, but no audio will come through my speakers. I've tried checking to see if it's muted in ...

Newbie

I've been listening to Spotify for about a month on my PC. I haven't come across any problems until today. I can start a song, and it'll show that it is playing, but no audio will come through my spe...

556 Views

0 replies

0 likes

  • 556 Views
  • 0 replies
  • 0 likes

Solved!! Proxy-Settings at LogIn after new Update

Hello people, I installed Spotify at work and wanted to log-in. I knew I need to configure the proxy settingsin order to get a connection with Spotify and I remember you can set them at the Login-Window,but it seems like that Login-Window got strongl...

Regular

Hello people,   I installed Spotify at work and wanted to log-in. I knew I need to configure the proxy settings in order to get a connection with Spotify and I remember you can set them at th...

btmjensen

Newbie

50912 Views

14 replies

2 likes

Windows
  • 50912 Views
  • 14 replies
  • 2 likes

Solved!! Windows 8 not downloading

When I want to install Spotify on Windows 8 it says Its not possible to download spotify we'll try again in 10, 9, etc. And then it says: the instalationprogram can't connect with the internet, but my internet is fine! Specs: Win8 6,00 gig ram 64 bit...

Casual Listener

When I want to install Spotify on Windows 8 it says Its not possible to download spotify we'll try again in 10, 9, etc.   And then it says: the instalationprogram can't connect with the ...

ESSSEIT

Casual Listener

15737 Views

18 replies

0 likes

  • 15737 Views
  • 18 replies
  • 0 likes

Impossible reinstalling spotify

i have some problems with Spotify. Yesterday I tried many times to log in into spotify but it didn't allowed me to do it. I've uninstalled it in order to solve that problem by downloading it again, but nothing happened, i tried to go to spotify web s...

Casual Listener

i have some problems with Spotify. Yesterday I tried many times to log in into spotify but it didn't allowed me to do it. I've uninstalled it in order to solve that problem by downloading it again, b...

ThomasJavier

Casual Listener

643 Views

2 replies

0 likes

  • 643 Views
  • 2 replies
  • 0 likes

Error: "This song is not available", but song plays on Echo

[Devices in use: Windows 10, Amazon Echo]I receive the error mentioned in title when attempting to play any tracks from the Chemical Brothers album "Further". I can play songs downloaded locally on my computerI can play chemical brothers songs from o...

Newbie

[Devices in use: Windows 10, Amazon Echo] I receive the error mentioned in title when attempting to play any tracks from the Chemical Brothers album "Further".   I can play songs downloaded l...

426 Views

0 replies

0 likes

Windows
  • 426 Views
  • 0 replies
  • 0 likes

Transfer spotify music to Sony Walkman

Can anyone please help? I am not technically savvy and am having difficulty finding out how to transfer my Spotify music onto my Sony Walkman. Sony have said I cannot transfer the music directly from Spotify onto my Walkman, nor can I use Media Go to...

Newbie

Can anyone please help? I am not technically savvy and am having difficulty finding out how to transfer my Spotify music onto my Sony Walkman. Sony have said I cannot transfer the music directly from...

erwy

Newbie

6787 Views

1 replies

1 likes

  • 6787 Views
  • 1 replies
  • 1 likes

songs library won't delete tracks

I have attempted to delete my entire songs library to start fresh. All of the songs deleted except two. I've tried to delete them but they won't delete.

Newbie

I have attempted to delete my entire songs library to start fresh. All of the songs deleted except two. I've tried to delete them but they won't delete.

393 Views

0 replies

0 likes

  • 393 Views
  • 0 replies
  • 0 likes

Artists' Pages display all songs as if they have <1000 listens

Whenever I open an artist's page, their "Popular" songs are all listed with "< 1000" listens. Unless I'm way more underground than I thought, or Paul Simon and Kanye aren't nearly as popular as I thought, I think there's a problem. It was mildly irri...

Casual Listener

 Whenever I open an artist's page, their "Popular" songs are all listed with "< 1000" listens. Unless I'm way more underground than I thought, or Paul Simon and Kanye aren't nearly as popular...

Mausi

Roadie

832 Views

3 replies

7 likes

Windows
  • 832 Views
  • 3 replies
  • 7 likes

Trying to get spotify music on my ipod

I have an ipod nano and I wanted to get the music from spotify ( I have a premium ) on my ipod so I can listen to it. My phones does not support spotify, it is garbage. When I dowloaded all the spotify music I went to file location but all it showed ...

Newbie

I have an ipod nano and I wanted to get the music from spotify ( I have a premium ) on my ipod so I can listen to it. My phones does not support spotify, it is garbage. When I dowloaded all the spoti...

Maxim

Spotify Star

454 Views

1 replies

0 likes

Windows
  • 454 Views
  • 1 replies
  • 0 likes

Re: Inbox and messages

@tlh119 30 seconds of music? That's strange. I've had no problems at all. Troubleshoot?

Roadie

@tlh119 30 seconds of music? That's strange. I've had no problems at all. Troubleshoot?

125 Views

0 replies

0 likes

  • 125 Views
  • 0 replies
  • 0 likes

How does radio feature work ?

Hey guys ! So, I kind of don't understand how does exactly the radio feature works when you create it from playlist or artist. Does it automatically update when you, or my favourite artist add new songs ? and are the first songs in the radio always t...

Music Fan

Hey guys ! So, I kind of don't understand how does exactly the radio feature works when you create it from playlist or artist.    Does it automatically update when you, or my favourite ar...

TheMiziko

Music Fan

2105 Views

2 replies

0 likes

Windows
  • 2105 Views
  • 2 replies
  • 0 likes

skipping all tracks when press play

when i log in on windows 8 and press play songs in library it just skips every song and never plays anything. app works fine on my phone.

Casual Listener

when i log in on windows 8 and press play songs in library it just skips every song and never plays anything. app works fine on my phone.

hargroveian1

Casual Listener

557 Views

2 replies

0 likes

  • 557 Views
  • 2 replies
  • 0 likes

Login error in Spotify

I have that problem:When i want to login i can't,my error message is: 'Your country does not match the one set in your profil...'Yesterdey already worked but today not.I tryed to play music from Web Player and its worked,but i can't login to my PC an...

Newbie

I have that problem: When i want to login i can't,my error message is: 'Your country does not match the one set in your profil...' Yesterdey already worked but today not. I tryed to play music fro...

491 Views

0 replies

0 likes

  • 491 Views
  • 0 replies
  • 0 likes

Removing the program from computer

I have installed the Spotify program on a computer using Windows 7, and I want to remove it because it's a blind person using the computer. I have set it to not start up after login on trhe computer, but it still launches! I have tried to remove it v...

Newbie

I have installed the Spotify program on a computer using Windows 7, and I want to remove it because it's a blind person using the computer. I have set it to not start up after login on trhe computer,...

HetzeFetze

Roadie

566 Views

1 replies

0 likes

Windows
  • 566 Views
  • 1 replies
  • 0 likes

Error code 12 Windows 10

When I opened Spotify today it tried to install an updated version automatically but I received error code 12: "the computer has not enough free memory and disk space." My current memory usage is 39% and I have over 60GB of free space on my hard driv...

Newbie

When I opened Spotify today it tried to install an updated version automatically but I received error code 12: "the computer has not enough free memory and disk space." My current memory usage is 39%...

HetzeFetze

Roadie

4727 Views

1 replies

1 likes

  • 4727 Views
  • 1 replies
  • 1 likes

[WIN10] Where is the local files cache located for the Windows 10 app?

I need to remove my local-files.bnk file to delete the cache due to some issues. However, all solutions point to %appdata%. With the Windows 10 app, there is no Spotify folder there. I've changed the permissions on my WindowsApps folder and looked at...

Casual Listener

I need to remove my local-files.bnk file to delete the cache due to some issues. However, all solutions point to %appdata%. With the Windows 10 app, there is no Spotify folder there. I've changed the...

HetzeFetze

Roadie

23103 Views

1 replies

1 likes

Windows
  • 23103 Views
  • 1 replies
  • 1 likes

Cannot repeat songs?

Hello, I am trying to repeat one song on my playlist and yes I have the repeat button turned on but it will not repeat it just goes to the next song. I tried using the web player but it doesn't work then I downloaded the Windows Desktop app and that ...

Casual Listener

Hello, I am trying to repeat one song on my playlist and yes I have the repeat button turned on but it will not repeat it just goes to the next song. I tried using the web player but it doesn't work ...

HetzeFetze

Roadie

661 Views

1 replies

0 likes

Windows
  • 661 Views
  • 1 replies
  • 0 likes

"Find Friends" Button is not working.

So, i was able to add one friend when i first installed spotify (desktop), but after some time the list doesn't load anymore.I've already tried to reinstall spotify but it haven't worked.

Newbie

So, i was able to add one friend when i first installed spotify (desktop), but after some time the list doesn't load anymore. I've already tried to reinstall spotify but it haven't worked.

567 Views

0 replies

3 likes

  • 567 Views
  • 0 replies
  • 3 likes