Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • James335
  • Casual Listener
  • 60646 Views
  • 78 replies
  • 27 likes
  • 60646 Views
  • 78 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 83666 Views
  • 278 replies
  • 22 likes
  • 83666 Views
  • 278 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5973 Views
  • 1 replies
  • 6 likes
  • 5973 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146229 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146229 Views
  • 0 replies
  • 26 likes

All songs greyed out

Hi, I have been trying to figure out what it going on with my playlists. I woke up a few days ago and all my songs were greyed out. I can still find the greyed out songs on spotify and play them, but I have been building playlists for a long time and...

  • Casual Listener
  • Hi, I have been trying to figure out what it going on with my playlists. I woke up a few days ago and all my songs were greyed out. I can still find the greyed out songs on spotify and play them, but...
  • newrkv
  • Casual Listener
  • 576 Views
  • 2 replies
  • 0 likes
  • Windows
  • 576 Views
  • 2 replies
  • 0 likes

Solved!! No album page will load today

No matter which album page I attempt to load now, I get the standard (very helpful) error message "Something went wrong - Please try again later." This occurs even if I attempt to view the page for an album I'm currently listening to - obviously it i...

  • Regular
  • No matter which album page I attempt to load now, I get the standard (very helpful) error message "Something went wrong - Please try again later." This occurs even if I attempt to view the page for a...
  • FantasticWonder
  • Regular
  • 824 Views
  • 5 replies
  • 1 likes
  • Windows
  • 824 Views
  • 5 replies
  • 1 likes

New bug in Spotify for Windows

Just today, I updated to the latest version of Spotify for Windows 10 and ever since updating, I can not load any new albums after searching for them. I also can not open any artist pages of any kind. The problem is not the internet connection. I can...

  • Newbie
  • Just today, I updated to the latest version of Spotify for Windows 10 and ever since updating, I can not load any new albums after searching for them. I also can not open any artist pages of any kind...
  • 360 Views
  • 0 replies
  • 5 likes
  • Windows
  • 360 Views
  • 0 replies
  • 5 likes

No album page will load after update

No matter which album page I attempt to load now, I get the standard (very helpful) error message "Something went wrong - Please try again later." This occurs even if I attempt to view the page for an album I'm currently listening to - obviously it i...

  • Regular
  • No matter which album page I attempt to load now, I get the standard (very helpful) error message "Something went wrong - Please try again later." This occurs even if I attempt to view the page for a...
  • 304 Views
  • 0 replies
  • 1 likes
  • Windows
  • 304 Views
  • 0 replies
  • 1 likes

Expanding playlist descriptions

So recently I followed this playlist, and there's a link I'd like to follow to contact the original creator, but I can't seem to find any way to expand the description, and some people seem to say it's not even possible. If there is actually no way, ...

  • Newbie
  • So recently I followed this playlist, and there's a link I'd like to follow to contact the original creator, but I can't seem to find any way to expand the description, and some people seem to say it...
  • 1267 Views
  • 0 replies
  • 11 likes
  • Windows
  • 1267 Views
  • 0 replies
  • 11 likes

Playlist bug. Let PL finish, click the last song and the FIRST song in the PL will play.

Desktop app on PC, Win 7. See attached file for app and system details.There is a bug when playing a playlist or an album. (Any list of songs really). To reproduce the error:1. Make sure Auto Play, Shuffle and Repeat is off.2. Start playing the last ...

  • Newbie
  • Desktop app on PC, Win 7. See attached file for app and system details. There is a bug when playing a playlist or an album. (Any list of songs really).    To reproduce the error: 1. Mak...
  • 441 Views
  • 0 replies
  • 0 likes
  • Windows
  • 441 Views
  • 0 replies
  • 0 likes

Skipping all songs, 'song not available'

Hi there! My spotify on my desktop abruptly isn't working at all today. I cannot listen to any songs in my existing playlists (as I've done many times before) or through browsing. Whenever I click on a song it says 'This song is not available. If you...

  • Casual Listener
  • Hi there!   My spotify on my desktop abruptly isn't working at all today. I cannot listen to any songs in my existing playlists (as I've done many times before) or through browsing.   W...
  • 456 Views
  • 0 replies
  • 1 likes
  • Windows
  • 456 Views
  • 0 replies
  • 1 likes

Linking local files to catgalogue

So I've had local files for a long time, and I could add them in my library as music linked to the Spotify catalogue just as usual, but today I started cleaning up a bit (I had the same album split into two different parts, etc...) and when I tried t...

  • Casual Listener
  • So I've had local files for a long time, and I could add them in my library as music linked to the Spotify catalogue just as usual, but today I started cleaning up a bit (I had the same album split i...
  • 362 Views
  • 0 replies
  • 0 likes
  • Windows
  • 362 Views
  • 0 replies
  • 0 likes

Improper version update for Windows 10 app

The Windows app store tells me that v1.57.332.0. is available. I update and end up with v1.0.56.505. Now the store says I'm up to date with v1.57.332.0. Why such a discrepancy in versioning?

  • Roadie
  • The Windows app store tells me that v1.57.332.0. is available.   I update and end up with v1.0.56.505.  Now the store says I'm up to date with v1.57.332.0.   Why such a discrepancy...
  • 388 Views
  • 0 replies
  • 0 likes
  • Windows
  • 388 Views
  • 0 replies
  • 0 likes

Desktop and Mobile not scrobbling for LastFM

I recently got Spotify Premium (and recently updated Spotify on Desktop) today and it's not scrobbling at all. I've tried disconnecting/reconnecting and reinstalling and it's not working. Moreover, I use Spotify on iOS and I don't I remember it ever ...

  • Newbie
  • I recently got Spotify Premium (and recently updated Spotify on Desktop) today and it's not scrobbling at all. I've tried disconnecting/reconnecting and reinstalling and it's not working. Moreover, I...
  • 368 Views
  • 0 replies
  • 0 likes
  • Windows
  • 368 Views
  • 0 replies
  • 0 likes

Spotify reinstalls every time you restart windows 10.

It is time to fix this embarrassing problem that you have had with the installer for at least 1 year. Every time i start Spotify after a reboot of my windows 10 machines the installer kicks in and reinstalls. This is a really enjoying and stupid erro...

  • Casual Listener
  • It is time to fix this embarrassing problem that you have had with the installer for at least 1 year. Every time i start Spotify after a reboot of my windows 10 machines the installer kicks in and re...
  • 1195 Views
  • 0 replies
  • 5 likes
  • Windows
  • 1195 Views
  • 0 replies
  • 5 likes

Spotify crashes when trying to play all playlists in a folder

I know this used to work perfectly fine since I've made several folders with mutliple playlists. But now whenever I click the play button on a folder, the program crashes. I'm using the most recent version of Spotify, so this is clearly a new bug.Thi...

  • Music Fan
  • I know this used to work perfectly fine since I've made several folders with mutliple playlists. But now whenever I click the play button on a folder, the program crashes. I'm using the most recent v...
  • starfunkl
  • Newbie
  • 594 Views
  • 2 replies
  • 0 likes
  • Windows
  • 594 Views
  • 2 replies
  • 0 likes

Keyboard shortcut for Spotify connect volume?

Hi, Is there a keyboard shortcut for increasing and decreasing volume whilst using Spotify Connect from the Windows desktop application? Thanks

  • Visitor
  • Hi,   Is there a keyboard shortcut for increasing and decreasing volume whilst using Spotify Connect from the Windows desktop application?   Thanks
  • gryffyn
  • Roadie
  • 2941 Views
  • 1 replies
  • 0 likes
  • Windows
  • 2941 Views
  • 1 replies
  • 0 likes

"next song playing" Pop up thing

Hello,when i change song or use volume buttons on my windows 10 computer a little spotfiy pop up appears telling what song is playing, is there a way to remove that? its a little annoyying

  • Newbie
  • Hello, when i change song or use volume buttons on my windows 10 computer a little spotfiy pop up appears telling what song is playing, is there a way to remove that? its a little annoyying 
  • gryffyn
  • Roadie
  • 14176 Views
  • 1 replies
  • 1 likes
  • Windows
  • 14176 Views
  • 1 replies
  • 1 likes

Spotify Skips around like a cd

About every 10 seconds. Only on Chance The Rapper Songs. nothing else.

  • Newbie
  • About every 10 seconds. Only on Chance The Rapper Songs. nothing else.
  • 401 Views
  • 0 replies
  • 0 likes
  • Windows
  • 401 Views
  • 0 replies
  • 0 likes

Solved!! Multiple spotify.exe process

Hello Why there are multiple Spotify.exe processes? Why not just one? I killed them one by one but they kept coming back.

  • Visitor
  • Hello   Why there are multiple Spotify.exe processes? Why not just one? I killed them one by one but they kept coming back.      
  • gryffyn
  • Roadie
  • 37963 Views
  • 1 replies
  • 0 likes
  • Windows
  • 37963 Views
  • 1 replies
  • 0 likes

Windows app and iPhone app play different versions of the same song

The song in question is "Bloodwork" by 36 Crazyfists on the album titled "A Snow Capped Romance." This is the only song I've encountered with this problem. There are two versions of the song that were recorded, one with harsh vocals in the middle and...

  • Visitor
  • The song in question is "Bloodwork" by 36 Crazyfists on the album titled "A Snow Capped Romance." This is the only song I've encountered with this problem. There are two versions of the song that wer...
  • 435 Views
  • 0 replies
  • 0 likes
  • Windows
  • 435 Views
  • 0 replies
  • 0 likes

window scaling issue on awkward resolution

Hi Spoitfy Team! This happened when I maximized Spotify.The below screenshot is from a 2048x1152 resolution screen, made with the built-in windows snipping tool using the window snip mode. The only modification I made to the image are my magical oran...

  • Newbie
  • Hi Spoitfy Team!   This happened when I maximized Spotify. The below screenshot is from a 2048x1152 resolution screen, made with the built-in windows snipping tool using the window snip ...
  • jessep60
  • Regular
  • 723 Views
  • 1 replies
  • 0 likes
  • Windows
  • 723 Views
  • 1 replies
  • 0 likes

Spotify won't match my local files when listening on work computer

On my Mac at home, I imported my iTunes playlists into Spotify. Everything plays just fine on that computer (presumably) because the files are all there locally. However when I use the web or desktop version of Spotify on my computer at work, NONE of...

  • Gig Goer
  • On my Mac at home, I imported my iTunes playlists into Spotify. Everything plays just fine on that computer (presumably) because the files are all there locally.   However when I use the web...
  • Novantique
  • Casual Listener
  • 1392 Views
  • 1 replies
  • 3 likes
  • Mac
    Windows
  • 1392 Views
  • 1 replies
  • 3 likes

Spotify Lag

Since i purchased premium ive been getting internet lag when i start up spotify or skip a song,im not sure if it has to do with premium but its really annoying

  • Casual Listener
  • Since i purchased premium ive been getting internet lag when i start up spotify or skip a song,im not sure if it has to do with premium but its really annoying
  • Brazzenn
  • Casual Listener
  • 2068 Views
  • 1 replies
  • 0 likes
  • Windows
  • 2068 Views
  • 1 replies
  • 0 likes