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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1440 Views

0 replies

2 likes

  • 1440 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144734 Views

83 replies

27 likes

  • 144734 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129503 Views

294 replies

22 likes

  • 129503 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10908 Views

1 replies

6 likes

  • 10908 Views
  • 1 replies
  • 6 likes

Solved!! Control mobile playlist through desktop client

I recently got the new Samsung GS8 and have been having to manually download every playlist 1 at a time. In the past I could open my desktop client, select my phone, and mass-set playlists to download to it. I can't seem to find this option and searc...

Casual Listener

I recently got the new Samsung GS8 and have been having to manually download every playlist 1 at a time. In the past I could open my desktop client, select my phone, and mass-set playlists to downloa...

MattSuda

Spotify Star

570 Views

3 replies

0 likes

Windows
  • 570 Views
  • 3 replies
  • 0 likes

Download all songs on desktop

Why is it possible to download all my songs saved in the library on mobile devices but not on desktop-version?

Newbie

Why is it possible to download all my songs saved in the library on mobile devices but not on desktop-version?

reijin

Newbie

30039 Views

5 replies

9 likes

Windows
  • 30039 Views
  • 5 replies
  • 9 likes

[Bug] Part of Friends Activity is hidden

I'm currently using the Desktop Spotify version on Windows with the Spanish language package. On the Friends Activity side panel, the Label "Actividad de los amigos" (Friends Activity) partially hides the information of the topmost friend. I am curre...

Casual Listener

I'm currently using the Desktop Spotify version on Windows with the Spanish language package.   On the Friends Activity side panel, the Label "Actividad de los amigos" (Friends Activity) parti...

Sebasty

Community Legend

660 Views

1 replies

2 likes

Windows
  • 660 Views
  • 1 replies
  • 2 likes

Solved!! Local files won't get updated

Hello, my problem with Spotify is that I add songs to a folder very often, and I want those songs to appear on Spotify's Local Files, but they simply won't update. Neither when I add music or when I delete it. Is there any way to force the applicatio...

Casual Listener

Hello, my problem with Spotify is that I add songs to a folder very often, and I want those songs to appear on Spotify's Local Files, but they simply won't update. Neither when I add music or when I ...

NoxiDream

Newbie

39197 Views

10 replies

0 likes

  • 39197 Views
  • 10 replies
  • 0 likes

where can I see how many offline songs I have downloaded?

Hello, I'm attempting to troubleshoot why some of my offline songs won't play,and one of the checks is to see if you have >3,333 songs downloaded on one device. However, I don't know where either on my spotify local install or on the web account to s...

Casual Listener

Hello,   I'm attempting to troubleshoot why some of my offline songs won't play,and one of the checks is to see if you have >3,333 songs downloaded on one device.  However, I don't kno...

chriszani

Casual Listener

473 Views

2 replies

0 likes

Windows
  • 473 Views
  • 2 replies
  • 0 likes

New PC - No content

I recently got a new PC (Windows 10) and downloaded the Spotify player. I have a premium account which I logged in with. Everything works fine except it says I have no saved playlists, songs, artists, albums, stations, etc... Any ideas out there?

Newbie

I recently got a new PC (Windows 10) and downloaded the Spotify player. I have a premium account which I logged in with. Everything works fine except it says I have no saved playlists, songs, artists...

MattSuda

Spotify Star

378 Views

1 replies

0 likes

Windows
  • 378 Views
  • 1 replies
  • 0 likes

Slow DSL - will downloaded playlist solve streaming drop-outs?

My DSL is so slow that playing music via streaming causes drop-outs in the audio.I've got a Premium account, using Windows 10, and 1.0.53.758.gde3fc4b2 If I download a playlist but am still connected to the internet, will I get better playback? That ...

Regular

My DSL is so slow that playing music via streaming causes drop-outs in the audio. I've got a Premium account, using Windows 10, and 1.0.53.758.gde3fc4b2   If I download a playlist but am stil...

UprightPlayer

Regular

450 Views

2 replies

0 likes

Windows
  • 450 Views
  • 2 replies
  • 0 likes

My music album filter

I accidentally pressed on the my music album tab "filter full albums only" and I would like to turn that filter off but I don't know how. I want to see all the albums I've only saved even only one song from that is.

Newbie

I accidentally pressed on the my music album tab "filter full albums only" and I would like to turn that filter off but I don't know how. I want to see all the albums I've only saved even only one so...

Sebasty

Community Legend

342 Views

1 replies

0 likes

Windows
  • 342 Views
  • 1 replies
  • 0 likes

Artist names in Japanese Katakana even after changing the language setting to English...

Why are artist names still in Japanese Katakana even after I changed the language setting to English? Anway to fix this problem easily? I'm using Spotify version 1.0.53.758.gde3fc4b2 in Windows 10 Pro. Here are screenshots of my Spotify app:

Newbie

Why are artist names still in Japanese Katakana even after I changed the language setting to English? Anway to fix this problem easily?   I'm using Spotify version 1.0.53.758.gde3fc4b2 in...

ddvindas

Regular

2939 Views

2 replies

7 likes

Windows
  • 2939 Views
  • 2 replies
  • 7 likes

Solved!! Spotify track not appearing in itunes playlist on itunes on laptop

Can anybody help re this? I've installed and re-installed Spotify, I have Premium but any track I download from Spotify doesn't appear in my iTunes on my laptop, even when I've saved the track to my itunes playlist in Spotify

Casual Listener

Can anybody help re this? I've installed and re-installed Spotify, I have Premium but any track I download from Spotify doesn't appear in my iTunes on my laptop, even when I've saved the track to my ...

Pageysa1

Casual Listener

505 Views

2 replies

0 likes

Windows
  • 505 Views
  • 2 replies
  • 0 likes

Some songs are saved in "Your Music" but when I visit the artist's page they aren't saved

I was listening to "Your Daily Mix" today when the song "My Doorbell" by The White Stripes came on. The player said I hadn't saved the song and showed the album was "Get Behind Me Satan". I visited the artist's page and scrolling through I found that...

Casual Listener

I was listening to "Your Daily Mix" today when the song "My Doorbell" by The White Stripes came on. The player said I hadn't saved the song and showed the album was "Get Behind Me Satan". I visited t...

234 Views

0 replies

0 likes

Windows
  • 234 Views
  • 0 replies
  • 0 likes

Local Files Randomly Become Unavailable

I've had this problem in the past but it has been happening a lot more this week. I have some folders with .mp3s in them and I've been playing them just fine for months now with Spotify, but sometimes they will become unavailable randomly when I open...

Newbie

I've had this problem in the past but it has been happening a lot more this week. I have some folders with .mp3s in them and I've been playing them just fine for months now with Spotify, but sometime...

otriangle

Newbie

774 Views

2 replies

1 likes

Windows
  • 774 Views
  • 2 replies
  • 1 likes

Lost my own music

Last January I put my desktop in storage as we started to remodel our house.I soon noticed on my iPhone playlists that many of my songs that I had added to playlists from my own CD's were greyed out.When I clicked on these songs, I got a message that...

Music Fan

Last January I put my desktop in storage as we started to remodel our house. I soon noticed on my iPhone playlists that many of my songs that I had added to playlists from my own CD's were greyed ou...

304 Views

0 replies

0 likes

Windows
  • 304 Views
  • 0 replies
  • 0 likes

Spotify won't open/launch?

I know this seems to be a big deal right now but I can't find a consistent solution online. Does anyone actually know what's going on? (Right now, if i try to open spotify it doesn't do anything. No warning or alert, just nada. In my task manager it ...

Newbie

I know this seems to be a big deal right now but I can't find a consistent solution online. Does anyone actually know what's going on? (Right now, if i try to open spotify it doesn't do anything. No ...

Sebasty

Community Legend

9507 Views

3 replies

0 likes

Windows
  • 9507 Views
  • 3 replies
  • 0 likes

PS3 and Windows app communication issue

Hi guys. I'm having a very annoying problem every time I want to control Spotify on my PS3 from my Windows 10 laptop. My PS3 is there in the "other devices" menu so when I select it it starts playing well like three or four songs until it just stops ...

Newbie

Hi guys. I'm having a very annoying problem every time I want to control Spotify on my PS3 from my Windows 10 laptop. My PS3 is there in the "other devices" menu so when I select it it starts playing...

281 Views

0 replies

0 likes

Windows
  • 281 Views
  • 0 replies
  • 0 likes

Re: Inbox and messages

thanks for sharing this, I knew there had to be a real "monetary" reason and this is totally it! Facebook is trying to cram messenger down everyone's throat and this is just another step. Making us go outside of spotify app to share songs and content...

Visitor

thanks for sharing this, I knew there had to be a real "monetary" reason and this is totally it! Facebook is trying to cram messenger down everyone's throat and this is just another step. Making us g...

283 Views

0 replies

5 likes

  • 283 Views
  • 0 replies
  • 5 likes

SPOTIFY STILL NOT WORKING PROPERLY

About a month ago I made a post ( https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/SPOTIFY-NOT-WORKING-OR-DOWNLOADING/m-p/1614378#M181924 ) none of the answers solved my problem. What I've been doing every time I want to use Spotify ...

Regular

About a month ago I made a post ( https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/SPOTIFY-NOT-WORKING-OR-DOWNLOADING/m-p/1614378#M181924 ) none of the answers solved my problem.&nbs...

JairoVR

Regular

1293 Views

9 replies

0 likes

Windows
  • 1293 Views
  • 9 replies
  • 0 likes

playlists cover art missing

I am using the latest version of Spotify on my PC running windows 10 – 64 bit. The playlist covers are not showing up for Spotify playlists. However, they show up for my own playlists. What should I do to fix this? I have all the switches of local fi...

Roadie

I am using the latest version of Spotify on my PC running windows 10 – 64 bit. The playlist covers are not showing up for Spotify playlists. However, they show up for my own playlists. What should I ...

Hubo

Community Legend

5086 Views

18 replies

1 likes

Windows
  • 5086 Views
  • 18 replies
  • 1 likes

recommended songs

was the feature of "recommended songs" removed? I cannot access it anymore. is there a way for me to get it back? i'm using the desktop app and windows.

Regular

was the feature of "recommended songs" removed? I cannot access it anymore. is there a way for me to get it back? i'm using the desktop app and windows.

Xaw13

Newbie

550 Views

4 replies

0 likes

Windows
  • 550 Views
  • 4 replies
  • 0 likes

Can't unfollow playlist

Hi! With version 1.0.53.758.gde3fc4b2 seems to be impossible to unfollow playlist. The option is in mouse menu, but nothing happens. Wild Guess: username has changed and the original playlist does not exist. The playlist is 'Finland Top 50'. Original...

Roadie

Hi!  With version 1.0.53.758.gde3fc4b2 seems to be impossible to unfollow playlist. The option is in mouse menu, but nothing happens. Wild Guess: username has changed and the original playlist d...

Sebasty

Community Legend

965 Views

1 replies

1 likes

Windows
  • 965 Views
  • 1 replies
  • 1 likes