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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134370 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134370 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50985 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50985 Views
  • 0 replies
  • 32 likes

Version 0.9.10.12 "Edit Profile Picture" Not working

Hey people, Is this happening only to me? If I try to edit my profile picture it says "Upload complete" but doesn't change the picture.

1. Try to edit profile pic 2. Select Profile Picture 3. Says complete but doesn't change.
  • Roadie
  • Hey people,   Is this h appening only to me?   If I try to edit my profile picture it says "Upload complete" but doesn't change the picture.  
  • Titox
  • Roadie
  • 207 Views
  • 2 replies
  • 0 likes
  • Windows
  • 207 Views
  • 2 replies
  • 0 likes

Solved!! uh...huh?

I just updated my Spoitfy to Version 0.9.10.14.g578d350b and I'm confused. The little +'s...are we not 'star'ing anythng anymore?

  • Casual Listener
  • I just updated my Spoitfy to Version 0.9.10.14.g578d350b and I'm confused.  The little +'s...are we not 'star'ing anythng anymore?
  • Christoffer
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • Windows
  • 325 Views
  • 1 replies
  • 0 likes

Alphabetizing/filtering playlists

It's relatively easy to do this in the Spotify app for Samsung Galaxy Rugby Pro (GO DROID). Open Spotify and select YOUR MUSIC. You will then see four headers (reading left to right): PLAYLISTS. SONGS. ALBUMS. ARTISTS. Now, pick the header you want t...

  • Newbie
  • It's relatively easy to do this in the Spotify app for Samsung Galaxy Rugby Pro (GO DROID). Open Spotify and select YOUR MUSIC. You will then see four headers (reading left to right): PLAYLISTS. &nbs...
  • 189 Views
  • 0 replies
  • 0 likes
  • Windows
  • 189 Views
  • 0 replies
  • 0 likes

Radio not showing any previously played radio stations in Windows

In my Windows 7 Spotify program, for like 3 months now, the list of previously played radio stations is missing. I was hoping the program would fix itself throiugh future updates, but it has not. So I just recently reinstalled the program and that li...

  • Regular
  • In my Windows 7 Spotify program, for like 3 months now, the list of previously played radio stations is missing. I was hoping the program would fix itself throiugh future updates, but it has not. So ...
  • FirstPet31415
  • Regular
  • 414 Views
  • 2 replies
  • 0 likes
  • Windows
  • 414 Views
  • 2 replies
  • 0 likes

Solved!! Unadvertised P2P feature

I am not very happy with Spotify right now. I was doing some work in my router when I noticed that Spotify had opened some ports via UPnP. I found this a little strange and after some googleing I discovered Spotify uses a P2P network for its content....

  • Casual Listener
  • I am not very happy with Spotify right now. I was doing some work in my router when I noticed that Spotify had opened some ports via UPnP. I found this a little strange and after some googleing I dis...
  • openstar53
  • Music Fan
  • 18803 Views
  • 7 replies
  • 4 likes
  • Linux
    Windows
  • 18803 Views
  • 7 replies
  • 4 likes

Playlists can't be seen on notebook, but are avaiable on ipad

Hello guys, after an automatic starting update I'm not able to see my playlists on my notebook. Using my ipad, all my playlist are still avaiable. I logged out and logged back in to spotify on my notebook, still the same: no playlists! Can anyone hel...

  • Newbie
  • Hello guys,   after an automatic starting update I'm not able to see my playlists on my notebook. Using my ipad, all my playlist are still avaiable. I logged out and logged back in to spotif...
  • 204 Views
  • 0 replies
  • 0 likes
  • Windows
  • 204 Views
  • 0 replies
  • 0 likes

Lost Profile and Playlist

I tried removing Spotify from my Facebook account and it deleted my Spotify account entirely. When I tried to sign into Spotify solo, not using facebook, it created a new account and my playlist is no longer there. Any way I can have my old account b...

  • Casual Listener
  • I tried removing Spotify from my Facebook account and it deleted my Spotify account entirely. When I tried to sign into Spotify solo, not using facebook, it created a new account and my playlist is n...
  • misssmassacre
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • Windows
  • 215 Views
  • 2 replies
  • 0 likes

problems switching radio stations

Seems that when I'm listening to an artist radio and I get bored and want to go to something else, I can use the "create new station" function. But if I don't know what I want to listen to and go to Discover, if I select artist radio from anywhere el...

  • Regular
  • Seems that when I'm listening to an artist radio and I get bored and want to go to something else, I can use the "create new station" function. But if I don't know what I want to listen to and go to ...
  • 142 Views
  • 0 replies
  • 0 likes
  • Windows
  • 142 Views
  • 0 replies
  • 0 likes

Searching off line not working

I am having problems searching when off line. This has all started to happen since the last update - no 'library' to search in. Any thoughts before I leave Spotify and find something else?

  • Newbie
  • I am having problems searching when off line. This has all started to happen since the last update - no 'library' to search in.   Any thoughts before I leave Spotify and find something else?
  • 165 Views
  • 0 replies
  • 0 likes
  • Windows
  • 165 Views
  • 0 replies
  • 0 likes

Removed Facebook Integration, now two accounts?

Ok so i tried removing facebook from spotify and spotify freaked out and bacically made a new account, now my old account is just numbers. i have tried using just the numbers as the name but that doesnt work, any ideas?

  • Visitor
  • Ok so i tried removing facebook from spotify and spotify freaked out and bacically made a new account, now my old account is just numbers. i have tried using just the numbers as the name but that doe...
  • Peter__
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Windows
  • 202 Views
  • 1 replies
  • 0 likes

New Desktop APP Column Adjustment Does Not Save

Not sure if this has been reported. I have found a small bug under Your Music in Songs. What happens If you adjust the column width and then log out, close the app, log back in and let the browse load fully, the position a user moved the column width...

  • Visitor
  • Not sure if this has been reported. I have found a small bug under Your Music in Songs.   What happens If you adjust the column width and then log out, close the app, log back in and let the...
  • Peter__
  • Community Legend
  • 205 Views
  • 1 replies
  • 1 likes
  • Windows
  • 205 Views
  • 1 replies
  • 1 likes

Double radio stations appearing?

I made a radio station but when it appeared it appeared twice. I am able to delete one but not the other. When I click on the one I can't delete it just goes into an infinite loading cycle. Anyone have an idea of what's going on?

  • Casual Listener
  • I made a radio station but when it appeared it appeared twice. I am able to delete one but not the other. When I click on the one I can't delete it just goes into an infinite loading cycle. Anyone ha...
  • Darthvoider
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • Windows
  • 216 Views
  • 2 replies
  • 0 likes

Solved!! Can't find a playlist I know an artist has created.

A few weeks ago I saw that Josh Pyke had created a playlist and I foolishly didn't follow it, thinking I could find it again by going back to his artist page, but it's not there. Any ideas?

  • Casual Listener
  • A few weeks ago I saw that Josh Pyke had created a playlist and I foolishly didn't follow it, thinking I could find it again by going back to his artist page, but it's not there. Any ideas?
  • Peter__
  • Community Legend
  • 3371 Views
  • 4 replies
  • 0 likes
  • Windows
  • 3371 Views
  • 4 replies
  • 0 likes

Offline files from an external hard drive

I have my mp3 collection on an external hard drive. Some of these files are included in my offline playlists - those I listen most often. However, if the hard drive isn't connected, Spotify still tries to access those mp3s from the drive, not from th...

  • Casual Listener
  • I have my mp3 collection on an external hard drive. Some of these files are included in my offline playlists - those I listen most often.    However, if the hard drive isn't connected, ...
  • Peter__
  • Community Legend
  • 3663 Views
  • 5 replies
  • 0 likes
  • Windows
  • 3663 Views
  • 5 replies
  • 0 likes

Trouble launching desktop Spotify

I have had Spotify for sometime now. I used the web palyer for quite a bit, but I have always been a fan of the desktop version. I was logged out of the desktop version and now I cannot log back in. I have tried using my facebook information, but tha...

  • Casual Listener
  • I have had Spotify for sometime now. I used the web palyer for quite a bit, but I have always been a fan of the desktop version. I was logged out of the desktop version and now  I cannot log bac...
  • Peter__
  • Community Legend
  • 268 Views
  • 5 replies
  • 0 likes
  • Windows
  • 268 Views
  • 5 replies
  • 0 likes

Spotify crashing shortly after launch, then becomes unkillable task. (Win7)

I have been having this problem for sometime now, on multiple updates. It is quite random though, meaning that it doesn't always happen. Basically Spotify will start up like normal and it will allow me to play music for about a minute then the music ...

  • Regular
  • I have been having this problem for sometime now, on multiple updates. It is quite random though, meaning that it doesn't always happen. Basically Spotify will start up like normal and it will allow ...
  • 94 Views
  • 0 replies
  • 0 likes
  • Windows
  • 94 Views
  • 0 replies
  • 0 likes

Shared Songs with the Public

Hi Guys, I meant to send a song to a friend and it contained a long message I didnt want the public seeing. I know you can't delete it but it still sits atop the "discover" page a week later. I really want this gone. Can anyone help me? I deleted it ...

  • Newbie
  • Hi Guys, I meant to send a song to a friend and it contained a long message I didnt want the public seeing. I know you can't delete it but it still sits atop the "discover" page a week later. I r...
  • 129 Views
  • 0 replies
  • 0 likes
  • Windows
  • 129 Views
  • 0 replies
  • 0 likes

Deleted playlists still visible on profile.

I have 4 visible playlist on my profile that has been deleted a while ago, but they are still available for everyone to see, and I can't re-delete them. I read some posts and I saw that you re-assigned the playlist to the user so he could re-delete t...

  • Newbie
  • I have 4 visible playlist on my profile that has been deleted a while ago, but they are still available for everyone to see, and I can't re-delete them. I read some posts and I saw that you re-assign...
  • Peter__
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Windows
  • 236 Views
  • 1 replies
  • 0 likes

Suddenly low volume after updatie

I've never had this problem before, until the last update. When I switch albums, the volume starts off WAY too LOW. To fix the issue I have to click - without sliding - the volume bar, and the volume returns to normal. Kinda annoying, but not as anno...

  • Casual Listener
  • I've never had this problem before, until the last update. When I switch albums, the volume starts off WAY too LOW. To fix the issue I have to click - without sliding - the volume bar, and the volume...
  • 175 Views
  • 0 replies
  • 0 likes
  • Windows
  • 175 Views
  • 0 replies
  • 0 likes

Unable to play one particular album

I'm having a very odd problem. I am unable to play Dream Theater's 2013 album called Dream Theater on the desktop application. Everything else I've tried plays fine. I am also able to listen to that album on the web player and the iPhone app. Also, t...

  • Casual Listener
  • I'm having a very odd problem. I am unable to play Dream Theater's 2013 album called Dream Theater on the desktop application. Everything else I've tried plays fine. I am also able to listen to that ...
  • tohoq
  • Casual Listener
  • 259 Views
  • 4 replies
  • 0 likes
  • Windows
  • 259 Views
  • 4 replies
  • 0 likes

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