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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1423 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144672 Views

83 replies

27 likes

  • 144672 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129454 Views

294 replies

22 likes

  • 129454 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10902 Views

1 replies

6 likes

  • 10902 Views
  • 1 replies
  • 6 likes

[desktop] reducing the size of the thumbnails while making a search?

Hi !When i run a search of playlists or albums in the windows desktop app, the thumbnails are displayed very large despite the fact I zoomed out 2 times :Previously, they were displayed smaller and the browsing between a list of 10 or 20 playlists/al...

Roadie

Hi ! When i run a search of playlists or albums in the windows desktop app, the thumbnails are displayed very large despite the fact I zoomed out 2 times : Previously, they were displayed small...

506 Views

0 replies

1 likes

Windows
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  • 1 likes

keine songs am PC verfügbar

Ich habe mir die app am PC heruntergeladen und es sind leider keine songs verfügbar warum?

Newbie

Ich habe mir die app am PC heruntergeladen und es sind leider keine songs verfügbar  warum?

231 Views

0 replies

0 likes

Windows
  • 231 Views
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  • 0 likes

PC playlist songs not ALL available on mobile

Howdy, I have checked the download box for one of my playlists filled with my local files, I believe that worked fine.The issue i am having is that not all of those local file songs downloaded are available for streaming on my mobile app, most of the...

Newbie

Howdy,   I have checked the download box for one of my playlists filled with my local files, I believe that worked fine. The issue i am having is that not all of those local file songs downlo...

260 Views

0 replies

0 likes

Windows
  • 260 Views
  • 0 replies
  • 0 likes

Friend feed not showing my friends

I previously had a problem where my Friend Feed didn't load at all and today Spotify Support helped me to change to account where Friend Feed was working just fine at the start. I'm using Facebook linked profile and I think this new problem started a...

Newbie

I previously had a problem where my Friend Feed didn't load at all and today Spotify Support helped me to change to account where Friend Feed was working just fine at the start. I'm using Facebook li...

360 Views

0 replies

1 likes

Windows
  • 360 Views
  • 0 replies
  • 1 likes

Start playing music on desktop app, then randomly will play from phone instead.

As the lengthy title states, the Spotify player is behaving strangely. I start playing music on my desktop computer (Windows 7). Then, randomly, it'll start playing the music on my android phone (Nougat)! Sometimes it'll play from both computer and p...

Regular

As the lengthy title states, the Spotify player is behaving strangely. I start playing music on my desktop computer (Windows 7). Then, randomly, it'll start playing the music on my android phone (Nou...

275 Views

0 replies

1 likes

Windows
  • 275 Views
  • 0 replies
  • 1 likes

Superuser Contribution Problem Local Files

Hi, everyone I'm having a problem with the music that I have in my local files.I have like 1000 songs in my local sources (sources that I specified in Spotify app) but my local files view only shows like 700.I checked that my files were mp3 (the most...

Casual Listener

Hi, everyone 🙂 I'm having a problem with the music that I have in my local files. I have like 1000 songs in my local sources (sources that I specified in Spotify app)  but my local files...

1283115001

Casual Listener

465 Views

2 replies

0 likes

Windows
  • 465 Views
  • 2 replies
  • 0 likes

2 issues

First issue is that nobody can find my account on spotify or any of my playlists. Second issue is that when I close out of Spotify the border remains. sometimes when I click on things in the app nothing happens i have to click on them multiple times....

Newbie

First issue is that nobody can find my account on spotify or any of my playlists.  Second issue is that when I close out of Spotify the border remains. sometimes when I click on things in the a...

Sebasty

Community Legend

350 Views

1 replies

0 likes

Windows
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  • 1 replies
  • 0 likes

Can't log in on premium, please help!

So my origonal problem was posted here: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Desktop-player-says-offline-won-t-play-but-I-m-connected/m-p/1643763#M184933 I found another thread saying they changed something in fb and then...

Casual Listener

So my origonal problem was posted here: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Desktop-player-says-offline-won-t-play-but-I-m-connected/m-p/1643763#M184933   I ...

MattSuda

Spotify Star

343 Views

1 replies

0 likes

Windows
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  • 1 replies
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deleting & hiding local files

how do you delete local files from a source you opened and can you hide songs from local files while showing others from another source

Casual Listener

how do you delete local files from a source you opened and can you hide songs from local files while showing others from another source

329 Views

0 replies

0 likes

Windows
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Re: Inbox and messages

Haha, thats funny, decided to take a look in here once again and found your message right on the bottom. turns out that the comment was made by ME. I just tried to access it via my profile and got a "The message you are trying to access is not availa...

Music Fan

Haha, thats funny, decided to take a look in here once again and found your message right on the bottom. turns out that the comment was made by ME.   I just tried to access it via my profile a...

329 Views

0 replies

3 likes

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Re: Inbox and messages

As far as I know Deezer is the only one that has anything social. I had just left Deezer because they really hadn't done any other development on social in the 1+ year I was there and swithed to a family subscription on Spotify for about a week when ...

Music Fan

As far as I know Deezer is the only one that has anything social. I had just left Deezer because they really hadn't done any other development on social in the 1+ year I was there and swithed to&nbsp...

322 Views

0 replies

5 likes

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  • 5 likes

Re: Inbox and messages

I made a screenshot of the deleted message:

Regular

I made a screenshot of the deleted message:

4187 Views

0 replies

16 likes

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Re: Inbox and messages

@ luceiia So I didn't imagine they'd deleted that comment!Spotify - as removing social features is such a leap forward for your product, why do you fear competitors that still have such a laughably old-fashioned function?

Roadie

@ luceiia So I didn't imagine they'd deleted that comment! Spotify - as removing social features is such a leap forward for your product, why do you fear competitors that still have such a laughably...

103 Views

0 replies

2 likes

  • 103 Views
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Re: Inbox and messages

So what alternate service offers similar social funtionality? After being ignored here and on Twitter, I'm ready to jump ship myself.

Music Fan

So what alternate service offers similar social funtionality? After being ignored here and on Twitter, I'm ready to jump ship myself. 

110 Views

0 replies

4 likes

  • 110 Views
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Re: Inbox and messages

So in case anyone was wondering, Spotify is reading these hundreds and hundreds of comments and choosing not to reply. Someone else just posted a comment about looking for an alternate solution and finding a competitor that offers social interaction....

Casual Listener

So in case anyone was wondering, Spotify is reading these hundreds and hundreds of comments and choosing not to reply.     Someone else just posted a comment about looking for an alternat...

819 Views

6 replies

11 likes

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Superuser Contribution sound quality

do you apreciate any change of sound quality enabling and disabling the switch of streaming in high quality in preferences?

Newbie

do you apreciate any change of sound quality enabling and disabling the switch of streaming in high quality in preferences?

Maria_B

Moderator

395 Views

1 replies

0 likes

Windows
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  • 1 replies
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Randomly switching to phone while on desktop

Since the latest upgrade apparently, my desktop app will randomly switch to my mobile phone. So, while i'm listening on the desktop, the app stops playing on my desktop and starts playing on my phone. This happens even when the phone app is turned of...

Regular

Since the latest upgrade apparently, my desktop app will randomly switch to my mobile phone. So, while i'm listening on the desktop, the app stops playing on my desktop and starts playing on my phone...

hansp21

Music Fan

1251 Views

10 replies

2 likes

Windows
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  • 10 replies
  • 2 likes

Superuser Contribution Desktop player says offline, won't play. (but I'm connected)

Hello... I use premium... the player on my desktop is saying it's offline and will not play. But I'm connected and the internet is working fine. I'm listening now on the web player. Any help/reasons would be great! Already restarted and reinstalled.....

Casual Listener

Hello...   I use premium... the player on my desktop is saying it's offline and will not play. But I'm connected and the internet is working fine. I'm listening now on the web player. 😞 ...

Maria_B

Moderator

465 Views

1 replies

0 likes

Windows
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Local Files disappearing?

Everytime I restart my PC/Boot it up, all my local files are missing from the 'Local Files' tab and removed from my playlist, is there a fix for it yet?

Newbie

Everytime I restart my PC/Boot it up, all my local files are missing from the 'Local Files' tab and removed from my playlist, is there a fix for it yet?

schuasda

Newbie

8608 Views

2 replies

7 likes

Windows
  • 8608 Views
  • 2 replies
  • 7 likes

Windows 7 - spotifu is uninstaling themself after few minutes...

Hi guys.First of all i wanna say that i'm spotify premium user for couple of years and i love it!But unfortunetly after this sweet time bad time comes.My spotify - desktop version is disapearing...no errors, no messages, spotify just stop playing and...

Regular

Hi guys. First of all i wanna say that i'm spotify premium user for couple of years and i love it! But unfortunetly after this sweet time bad time comes. My spotify - desktop version is disapearin...

KondzioR

Regular

1875 Views

6 replies

1 likes

Windows
  • 1875 Views
  • 6 replies
  • 1 likes