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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1776 Views

0 replies

2 likes

  • 1776 Views
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  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146786 Views

83 replies

27 likes

  • 146786 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131783 Views

294 replies

22 likes

  • 131783 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11038 Views

1 replies

6 likes

  • 11038 Views
  • 1 replies
  • 6 likes

Windows App Crashing/Automatically Uninstalling

Since the upgrade to my windows app yesterday, I can play about two songs, and then the app crashes and then uninstalls itself. I've never seen anything like it. I don't think it's got anything to do with an antivirus program, as I get no notifcation...

Visitor

Since the upgrade to my windows app yesterday, I can play about two songs, and then the app crashes and then uninstalls itself. I've never seen anything like it. I don't think it's got anything ...

peterchateauneu

Regular

2107 Views

28 replies

2 likes

Windows
  • 2107 Views
  • 28 replies
  • 2 likes

Solved!! Impossible to start the app on windows

Somebody can help me? I'm using spotify premium. For a few days, I've been unable to start my desktop app on windows. When I click on the app, for five seconds the app icon and the pointer look like the app will open, and then back to normal, nothing...

Casual Listener

Somebody can help me? I'm using spotify premium. For a few days, I've been unable to start my desktop app on windows. When I click on the app, for five seconds the app icon and the pointer look like ...

MartinStoichkov

Community Legend

1842 Views

5 replies

0 likes

Windows
  • 1842 Views
  • 5 replies
  • 0 likes

Wrong time with connected device

I use Spotify desktop app on Windows 7 and connect it to Spotiamb. Spotify shows correct time and progressbar only for the first song. Time does not reset to 0:00 at end of song. It continues to increase when next song starts. Then the position stays...

Casual Listener

I use Spotify desktop app on Windows 7 and connect it to Spotiamb. Spotify shows correct time and progressbar only for the first song. Time does not reset to 0:00 at end of song. It continues to incr...

263 Views

0 replies

0 likes

Windows
  • 263 Views
  • 0 replies
  • 0 likes

Solved!! No Discover Weekly

I've been using spotify on this account for almost a month now, listening to music every day. It is premium, and I've listened to many diffirent albums, so where is it?It's been 3/² weeks of daily usage.

Casual Listener

I've been using spotify on this account for almost a month now, listening to music every day. It is premium, and I've listened to many diffirent albums, so where is it? It's been 3/² weeks of daily ...

w600

Casual Listener

3745 Views

5 replies

2 likes

Windows
  • 3745 Views
  • 5 replies
  • 2 likes

problems updating the client for windows 10

Hi. I have problems updating the client for windows 10. Since ever. When a new update arrives, I download it, then it tells me to restart the application to finish the update, and when it re-starts the version is still the previous one and not the on...

Casual Listener

Hi. I have problems updating the client for windows 10. Since ever. When a new update arrives, I download it, then it tells me to restart the application to finish the update, and when it re-starts t...

281 Views

0 replies

0 likes

Windows
  • 281 Views
  • 0 replies
  • 0 likes

Volume goes down when I switch from iOS mobile back to desktop

When I open Spotify on desktop on Windows 7, the sound quality and volume is great. The slider in the bottom right only needs to be about a third of the way to get good volume (with my system volume turned to a good level for other things such as You...

Newbie

When I open Spotify on desktop on Windows 7, the sound quality and volume is great. The slider in the bottom right only needs to be about a third of the way to get good volume (with my system volume ...

291 Views

0 replies

0 likes

Windows
  • 291 Views
  • 0 replies
  • 0 likes

History Tab

The History Tab still isn't displaying the previous played songs!

Roadie

The History Tab still isn't displaying the previous played songs!

Jasonc126

Roadie

492 Views

3 replies

0 likes

Windows
  • 492 Views
  • 3 replies
  • 0 likes

can´t use my dektop spotfy app

On my desktop app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. In my iphone keep playing sa aways. I thought maybe if I deleted the app and reinstalled it would work. Still n...

Casual Listener

On my desktop app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. In my iphone keep playing sa aways. I thought maybe if I del...

MattSuda

Spotify Star

332 Views

1 replies

0 likes

Windows
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Discover Weekly Not Updated

My Discover Weekly has not been updated for this week, and this is the first time it's ever happened to me. Is it me or is it Spotify? What do I do now?

Casual Listener

My Discover Weekly has not been updated for this week, and this is the first time it's ever happened to me. Is it me or is it Spotify? What do I do now? 

jdsthinker

Casual Listener

715 Views

2 replies

0 likes

Windows
  • 715 Views
  • 2 replies
  • 0 likes

Three Year Premium Member -- Local Files Continues to Not Function

Even though the early Def Leppard catalog isn't on Spotify, I own it & have it in my local music files. Spotify continues to grey out these options, regardless of how many times I reload or start the process anew. Spotify will sub my Pyromania "Rock ...

Casual Listener

Even though the early Def Leppard catalog isn't on Spotify, I own it & have it in my local music files. Spotify continues to grey out these options, regardless of how many times I reload or start...

laura32

Casual Listener

347 Views

1 replies

0 likes

Windows
  • 347 Views
  • 1 replies
  • 0 likes

New web player doesnt work !

The new version o f web player with black icon just doesnt work at all.Volume is automatically mute, no sound at all. Press play does nothing. Didnt change any settings. No problems with flash player etc.Previous verion with green icon worked perfect...

Casual Listener

The new version o f web player with black icon just doesnt work at all. Volume is automatically mute, no sound at all. Press play does nothing.  Didnt change any settings.  No problems wi...

oldFakebooker

Roadie

639 Views

2 replies

0 likes

Windows
  • 639 Views
  • 2 replies
  • 0 likes

Playlist keeps on going early to next song

I think this may be the playlist, because I can't replicate this on any other playlist, but for the Alok House Party Playlist, it stops at some point before the song ends and starts somewhere in the next song. Can I get someone to either confirm it's...

Casual Listener

I think this may be the playlist, because I can't replicate this on any other playlist, but for the Alok House Party Playlist, it stops at some point before the song ends and starts somewhere in...

gabehanna

Casual Listener

496 Views

3 replies

0 likes

Windows
  • 496 Views
  • 3 replies
  • 0 likes

My Songs Are Not Synced on My Desktop

I have spotify premium for the years. But the first time i have this problem. I can not sync my songs on my laptop. There are no "download" button under the "songs" section. I can't listen my songs while I'm at offline mode. How can I fix it?Note: I ...

Casual Listener

I have spotify premium for the years. But the first time i have this problem. I can not sync my songs on my laptop. There are no "download" button under the "songs" section. I can't listen my songs w...

MauriceMV

Spotify Star

602 Views

3 replies

0 likes

Windows
  • 602 Views
  • 3 replies
  • 0 likes

Solved!! Songs not playing after I downladed latest Spotify version

HELP! Spotify desktop on my laptop using windows seems to not work properly after I downloaded the latest version. I'm a Premium member paying £9.99 a month for a product that now doesn't work.I've re-installed Spotify etc and it still doesn't work w...

Casual Listener

HELP! Spotify desktop on my laptop using windows seems to not work properly after I downloaded the latest version. I'm a Premium member paying £9.99 a month for a product that now doesn't work. I've...

GWILROBERTS

Casual Listener

596 Views

2 replies

0 likes

Windows
  • 596 Views
  • 2 replies
  • 0 likes

Spotify plays the first song in the list rather than the one I selected.

Hoping someone can shed some light on a strange problem I've been having for about a week. When I select a song to play, rather than playing the song I selected, Spotify simply plays the first song in the list. In an album, for instance, regardless o...

Casual Listener

Hoping someone can shed some light on a strange problem I've been having for about a week. When I select a song to play, rather than playing the song I selected, Spotify simply plays the first song i...

readybreak18

Regular

929 Views

4 replies

2 likes

Windows
  • 929 Views
  • 4 replies
  • 2 likes

Next Song Problem

There is a problem on all of my devices (phone, laptop, and desktop) where spotify will not play the next song on an album or playlist but instead will play a song from La-Di-Da, an album by Roar. I haven't been able to find an answer or someone with...

Casual Listener

There is a problem on all of my devices (phone, laptop, and desktop) where spotify will not play the next song on an album or playlist but instead will play a song from La-Di-Da, an album by Roar. I ...

Jovikin

Casual Listener

1068 Views

1 replies

0 likes

Windows
  • 1068 Views
  • 1 replies
  • 0 likes

I cannot edit playlist cover art

Hi all,I keep trying to edit my playlist cover art, however whenever I select an image spotify always say "failed to upload image please try again".I have attempted this several times, even uninstalling and reinstalling but nothing ever changes and i...

Newbie

Hi all, I keep trying to edit my playlist cover art, however whenever I select an image spotify always say "failed to upload image please try again". I have attempted this several times, even unins...

MartinStoichkov

Community Legend

4698 Views

1 replies

2 likes

Windows
  • 4698 Views
  • 1 replies
  • 2 likes

Local File not showing up

So one of my local songs keeps disappearing from spotify. as soon as I delete the song from the folder and readd it some time later it reappears in my collection and all the playlists I added it to earlier. There's other songs form that Folder that d...

Newbie

So one of my local songs keeps disappearing from spotify. as soon as I delete the song from the folder and readd it some time later it reappears in my collection and all the playlists I added it to e...

458 Views

0 replies

0 likes

Windows
  • 458 Views
  • 0 replies
  • 0 likes