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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 49667 Views
  • 77 replies
  • 27 likes
  • 49667 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75597 Views
  • 271 replies
  • 21 likes
  • 75597 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5291 Views
  • 1 replies
  • 6 likes
  • 5291 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145431 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145431 Views
  • 0 replies
  • 26 likes

Only plays new songs?

So, I have a pretty big playlist full of different genres that I like to listen to. I put it on shuffle, but it only shuffles the latest handfull of songs that I added and won't shuffle in any older songs. I've even tried starting it on an older song...

  • Newbie
  • So, I have a pretty big playlist full of different genres that I like to listen to. I put it on shuffle, but it only shuffles the latest handfull of songs that I added and won't shuffle in any older ...
  • Sebasty
  • Community Legend
  • 6193 Views
  • 1 replies
  • 0 likes
  • Windows
  • 6193 Views
  • 1 replies
  • 0 likes

Solved!! Error code 4?

Hi, I got this message when I tried to start Spotify this morning on my desktop (latest windows) but the message pops up: "No internet connection detected. Spotify will automatically try to reconnect when it detects an internet connection (error code...

  • Newbie
  • Hi,   I got this message when I tried to start Spotify this morning on my desktop (latest windows) but the message pops up: "No internet connection detected. Spotify will automatically try to ...
  • Sebasty
  • Community Legend
  • 17757 Views
  • 1 replies
  • 0 likes
  • Windows
  • 17757 Views
  • 1 replies
  • 0 likes

Spotify shows "Can´t play current song" while playing, it appears on every song

Running Spotify Version "1.0.54.1079.g3809528e" on "Windows 10 X64"I double checked my bandwidth, i did reinstall the app, i formated my pc even and the message keeps showing.What should i do?Is really annoying. I'd really appreciate any help comment...

  • Newbie
  • Running Spotify Version "1.0.54.1079.g3809528e" on "Windows 10 X64" I double checked my bandwidth, i did reinstall the app, i formated my pc even and the message keeps showing. What should i do? I...
  • 230 Views
  • 0 replies
  • 0 likes
  • Windows
  • 230 Views
  • 0 replies
  • 0 likes

Folder Play Order

Ever since the last update, I notice that when I shuffle play in any of my many folders, it automatically plays the first track in the first playlist. When I shuffle a playlist it works right or if I forward click after the first track in folder play...

  • Music Fan
  •    Ever since the last update, I notice that when I shuffle play in any of my many folders, it automatically plays the first track in the first playlist. When I shuffle a playlist it works ...
  • 381 Views
  • 0 replies
  • 0 likes
  • Windows
  • 381 Views
  • 0 replies
  • 0 likes

Spotify closing immediately after opening

I've been a premium user for a few months now and use spotify every single day. Today it randomly stopped working and has been closing immediately after being opened. I have reinstalled it multiple times, rebooted my phone, cleared any cache and even...

  • Visitor
  • I've been a premium user for a few months now and use spotify every single day. Today it randomly stopped working and has been closing immediately after being opened. I have reinstalled it multiple t...
  • Sebi-lu
  • Newbie
  • 553 Views
  • 2 replies
  • 0 likes
  • Windows
  • 553 Views
  • 2 replies
  • 0 likes

Favourite songs screen is stuck, tells me to go to "Browse"

I want to start cataloguing songs into playlists by genre. I tried to access them but this appears:I already have several favourited songs. If I double-click "Songs", it plays the same 3 songs, nothing else. Help?Thanks in advance.

  • Newbie
  • I want to start cataloguing songs into playlists by genre. I tried to access them but this appears: I already have several favourited songs. If I double-click "Songs", it plays the same 3 songs,...
  • 180 Views
  • 0 replies
  • 0 likes
  • Windows
  • 180 Views
  • 0 replies
  • 0 likes

Spotify app for Windows 10 - Windows phones, Tablets, PC and Xbox One

This never used to happen but for the past week as soon as I open Spotify, my whole system freezes with 100% disc activity until I hard boot it. This doesn't happen if I don't open Spotify and it also doesn't happen if I reinstall spotify first but i...

  • Regular
  • This never used to happen but for the past week as soon as I open Spotify, my whole system freezes with 100% disc activity until I hard boot it. This doesn't happen if I don't open Spotify and it als...
  • 199 Views
  • 0 replies
  • 1 likes
  • Windows
  • 199 Views
  • 0 replies
  • 1 likes

No longer seeing Discover Weekly playlist

Hi, when I go to Browse, Discover tab, I just see Release Rader in "Playlists Made Just For You" where I used to see both Discover and Release. I can get to it via the web link ( https://www.spotify.com/discoverweekly/ ) but I never see it in the usu...

  • Music Fan
  • Hi, when I go to Browse, Discover tab, I just see Release Rader in "Playlists Made Just For You" where I used to see both Discover and Release.     I can get to it via the web link ( http...
  • mwexler
  • Music Fan
  • 1991 Views
  • 2 replies
  • 0 likes
  • Windows
  • 1991 Views
  • 2 replies
  • 0 likes

Spotify randomly switches from Desktop to Phone

Sometimes when my PC and my phone are on the same network and I'm listening to music on my PC at work for example, suddenly Spotify randomly stops playing and starts playing on my phone through speakers, which is really annoying.Is there any way to p...

  • Newbie
  • Sometimes when my PC and my phone are on the same network and I'm listening to music on my PC at work for example, suddenly Spotify randomly stops playing and starts playing on my phone through speak...
  • xavanteros
  • Casual Listener
  • 3779 Views
  • 17 replies
  • 10 likes
  • Windows
  • 3779 Views
  • 17 replies
  • 10 likes

Solved!! Play music from PC and chromecast audio

Does anone know if it is possible to play music from a computer at the same time as i play from a chromecast audio? I have my main sound system connected to a computer, but i have speakers outside htat i want to connect to a chromecast device, and ha...

  • Casual Listener
  • Does anone know if it is possible to play music from a computer at the same time as i play from a chromecast audio? I have my main sound system connected to a computer, but i have speakers outside ht...
  • ruipgv
  • Music Fan
  • 1926 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1926 Views
  • 3 replies
  • 0 likes

Solved!! Disable Daily Mix - slow app start

Hi, my Spotify app has a really slow start.One of the reason is probably the Daily mixes's loading: when they were loaded all works properly.I don't use them and I want to deactivate their generation.It's possible? How? Thanks.I have Windows 10 64 bi...

  • Casual Listener
  • Hi, my Spotify app has a really slow start. One of the reason is probably the Daily mixes's loading: when they were loaded all works properly. I don't use them and I want to deactivate their genera...
  • ruipgv
  • Music Fan
  • 732 Views
  • 1 replies
  • 0 likes
  • Windows
  • 732 Views
  • 1 replies
  • 0 likes

When my money will return to me?

I'm living in Turkey. I bought spotify for pupil. But I'm study in High school. 6,99 TL withdrew from master card. When my money will return to me?

  • Visitor
  • I'm living in Turkey. I bought spotify for pupil. But I'm study in High school. 6,99 TL withdrew from master card. When my money will return to me?
  • Hubo
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Windows
  • 314 Views
  • 1 replies
  • 0 likes

Shuffle repeats the same order on repeat

Hi, I don't know if this is by design (seems weird if it is), but I have an issue with shuffle. Say I have a playlist with 5 songs in it, and I play it with both shuffle and repeat on. It will play the 5 songs in a random order, which is fine, but th...

  • Casual Listener
  • Hi, I don't know if this is by design (seems weird if it is), but I have an issue with shuffle. Say I have a playlist with 5 songs in it, and I play it with both shuffle and repeat on. It w...
  • 1027 Views
  • 0 replies
  • 2 likes
  • Windows
  • 1027 Views
  • 0 replies
  • 2 likes

Annoying "Re-install" after logging in to my computer or restarting computer etc.

So this small "problem" has been annoying me for a while... Usually always when i turn on my desktop(running Windows 10 Pro) or my laptop(running Windows 7 Professional) my Spotify desktop app shows a pop up window where it says that it is installing...

  • Newbie
  • So this small "problem" has been annoying me for a while...   Usually always when i turn on my desktop(running Windows 10 Pro) or my laptop(running Windows 7 Professional) my Spotify desktop a...
  • 333 Views
  • 0 replies
  • 1 likes
  • Windows
  • 333 Views
  • 0 replies
  • 1 likes

Spotify's onscreen position

Heya, I've looked around the forums for abit and cant seem to find anyone with this problem.A bit of background info:I have 2 monitors and when i use spotify i open it at the half the size of my second monitor(Windows key + right arrow) till its half...

  • Newbie
  • Heya,   I've looked around the forums for abit and cant seem to find anyone with this problem. A bit of background info: I have 2 monitors and when i use spotify i open it at the half the si...
  • 264 Views
  • 0 replies
  • 0 likes
  • Windows
  • 264 Views
  • 0 replies
  • 0 likes

Bug with heart in daily mix

Whenever i click on the heart in daily mix, it disappear when i click on another song in the list.

  • Visitor
  • Whenever i click on the heart in daily mix, it disappear when i click on another song in the list.
  • 282 Views
  • 0 replies
  • 1 likes
  • Windows
  • 282 Views
  • 0 replies
  • 1 likes

Local Files refresh ? Spotify doesn't detect when something changes

So I have quite a few problems with this application ... I tried to import the Windows Media Player playlists, but Spotify couldn't find half the song (Windows's playlist are to blame here ...) So I decided to create my playlists again. I unchecked D...

  • Regular
  • So I have quite a few problems with this application ...   I tried to import the Windows Media Player playlists, but Spotify couldn't find half the song (Windows's playlist are to blame here ....
  • 707 Views
  • 0 replies
  • 4 likes
  • Windows
  • 707 Views
  • 0 replies
  • 4 likes

Solved!! Get rid of Spotify Web Helper

Many, many times I unchecked "Allow Spotify to be opened from the web" in the “Advanced settings”. Just as often I checked “No proxy”. But, these settings are not saved. Every time again this annoying “WebHelper” is running and it also appears in aut...

  • Visitor
  • Many, many times I unchecked "Allow Spotify to be opened from the web" in the “Advanced settings”. Just as often I checked “No proxy”. But, these settings are not saved.   Every time again thi...
  • user-removed
  • Not applicable
  • 24055 Views
  • 4 replies
  • 1 likes
  • Windows
  • 24055 Views
  • 4 replies
  • 1 likes

Spotify completely freezes my computer

The spotify program completely freezes, slows, and crashes all other programs when i start it. I have updated my motherboard drivers, my audio drivers, have removed and installed spotify over and over again, and stil it crashes my computer. I have tr...

  • Casual Listener
  • The spotify program completely freezes, slows, and crashes all other programs when i start it. I have updated my motherboard drivers, my audio drivers, have removed and installed spotify over and ove...
  • Echoplexic
  • Newbie
  • 14195 Views
  • 14 replies
  • 0 likes
  • Windows
  • 14195 Views
  • 14 replies
  • 0 likes

Local Files Not Fully Appearing

Hi all, I've recently encountered a problem with local files. Previously, I faced a problem with it and I used the solution that was linked on Reddit with installing an older version of Spotify. However, all of a sudden, my Spotify is not synchronisi...

  • Newbie
  • Hi all, I've recently encountered a problem with local files.  Previously, I faced a problem with it and I used the solution that was linked on Reddit with installing an older version of Spotif...
  • 287 Views
  • 0 replies
  • 1 likes
  • Windows
  • 287 Views
  • 0 replies
  • 1 likes