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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1667 Views

0 replies

2 likes

  • 1667 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145570 Views

83 replies

27 likes

  • 145570 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130514 Views

294 replies

22 likes

  • 130514 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10980 Views

1 replies

6 likes

  • 10980 Views
  • 1 replies
  • 6 likes

Can't uninstall spotify

I am unable to uninstall spotify. When I try to unistall from control panel it says I have insufficient access to uninstall. Please help me.

Regular

I am unable to uninstall spotify. When I try to unistall from control panel it says I have insufficient access to uninstall. Please help me.

zillzack123

Regular

1020 Views

4 replies

0 likes

Windows
  • 1020 Views
  • 4 replies
  • 0 likes

Desktop player screams static after playing ad

I was playing Depeche Mode's new album on my desktop while reading stuff online, when an ad came on. Don't remember what it was for, but right after the ad concluded there was this incredibly loud screetching noise that sounded like radio static. My ...

Newbie

I was playing Depeche Mode's new album on my desktop while reading stuff online, when an ad came on. Don't remember what it was for, but right after the ad concluded there was this incredibly loud sc...

413 Views

0 replies

0 likes

Windows
  • 413 Views
  • 0 replies
  • 0 likes

How can i remove a Spotify Connect Hama device

I connectect my Android Phone with a Hama device via Spotify Connect once. Now it's listed in my device list alle the time. I can't find the device in my "Offline" list on the Spotify Website.Is there a way to remove it?

Newbie

I connectect my Android Phone with a Hama device via Spotify Connect once. Now it's listed in my device list alle the time. I can't find the device in my "Offline" list on the Spotify Website. Is th...

325 Views

0 replies

0 likes

Windows
  • 325 Views
  • 0 replies
  • 0 likes

Saved Albums Keep Skipping To Track 1

Since update:I double tap on a track on a saved album and no matter which track I click on, the player plays track 1. I can manually hit skip to skip to next song but double clicking does not work. Windows 7 and Windows 10 confirmed

Casual Listener

Since update: I double tap on a track on a saved album and no matter which track I click on, the player plays track 1. I can manually hit skip to skip to next song but double clicking does not wor...

unseenlarks

Roadie

297 Views

1 replies

1 likes

Windows
  • 297 Views
  • 1 replies
  • 1 likes

Volume slider has no impact on volume when using Motu 8pre FireWire interface

Brief description:The slider on the bottom right of the Spotify desktop client can be changed but does not affect the volume. This is noticeable for all states of the slider. Attachment 1 shows the connection diagram. Steps to reproduce this issue:No...

Regular

Brief description: The slider on the bottom right of the Spotify desktop client can be changed but does not affect the volume. This is noticeable for all states of the slider. Attachment 1 shows the...

367 Views

0 replies

0 likes

Windows
  • 367 Views
  • 0 replies
  • 0 likes

Re: Inbox and messages

We don't want a playlist, we want to be able to share songs again. Why is that so hard to understand?

Visitor

We don't want a playlist, we want to be able to share songs again. Why is that so hard to understand?

330 Views

0 replies

7 likes

  • 330 Views
  • 0 replies
  • 7 likes

Spotify is not working

OK so when i start spotify its just pops up the tab and starts blinking but when i click on it it just a black tab i can even go to log in screen . i Tried reinstalling it multiple times but i does not seem to work but for my android it seems to work...

Newbie

OK so when i start  spotify its just pops up the tab and starts blinking but when i click on it it just a black tab i can even go to log in screen . i Tried reinstalling it multiple times but i ...

319 Views

0 replies

0 likes

Windows
  • 319 Views
  • 0 replies
  • 0 likes

Spotify says account is in use somewhere else. Account is not in use somewhere else.

Spotify keeps pausing because 'your account is being used somewhere else'. I've never given out my password. Just in case, I changed my password and logged out of all accounts manually from the online settings menu so all accounts should have been de...

Newbie

Spotify keeps pausing because 'your account is being used somewhere else'. I've never given out my password. Just in case, I changed my password and logged out of all accounts manually from the onlin...

Sinistrality

Newbie

433 Views

1 replies

2 likes

Windows
  • 433 Views
  • 1 replies
  • 2 likes

Solved!! Spotify crashes randomly

Hey. I use spotify premium on my laptop, with Windows 10. Over the past few days it's been crashing randomly after two or three songs and I have to restart it all over again (doesn't go back to where it was). Can you help me, please? It's kind of ann...

Regular

Hey. I use spotify premium on my laptop, with Windows 10. Over the past few days it's been crashing randomly after two or three songs and I have to restart it all over again (doesn't go back to where...

clramalhao

Regular

1186 Views

2 replies

0 likes

Windows
  • 1186 Views
  • 2 replies
  • 0 likes

Spotify Desktop cache feature is broken for over 2 years.

Since the last major update for the desktop player, about 2 years ago, we lost a great feature: setting a limit to the max cache size.We also got a brand new bug: even though you can set a cache folder location on the advanced menu the app actually u...

Regular

Since the last major update for the desktop player, about 2 years ago, we lost a great feature: setting a limit to the max cache size. We also got a brand new bug: even though you can set a cac...

peruka

Regular

917 Views

1 replies

0 likes

Windows
  • 917 Views
  • 1 replies
  • 0 likes

No puedo reproducir ninguna canción

Hola, soy usuario premium de Spotify en Chile. Desde ayer, cualquier canción que quiero escuchar en la app, la cual esta descargada en mi pc (windows 7), no se reproduce y me aparece el mensaje "Esta canción no está disponible. Si tienes el archivo e...

Newbie

Hola, soy usuario premium de Spotify en Chile. Desde ayer, cualquier canción que quiero escuchar en la app, la cual esta descargada en mi pc (windows 7), no se reproduce y me aparece el mensaje ...

983 Views

0 replies

6 likes

Windows
  • 983 Views
  • 0 replies
  • 6 likes

Solved!! pause/fade outs between songs

I hope you guys can help me out. I noticed, and find it very annoyning, when spotify automatically puts pauses/fade outs between songs of live recorded concerts (e.a. Moderat) and other "mix-cd's". Is there any way to do something about this? Thanks ...

Newbie

I hope you guys can help me out. I noticed, and find it very annoyning, when spotify automatically puts pauses/fade outs between songs of live recorded concerts (e.a. Moderat) and other "mix-cd's". I...

DownrightSL

Regular

2221 Views

1 replies

0 likes

Windows
  • 2221 Views
  • 1 replies
  • 0 likes

¿Cuantas veces se puede cambiar la foto de perfil en Spotify?

He cambiado mi foto de perfil en Spotify y no se ha visto como planeaba y ahora quiero cambiarla de nuevo pero para cambiar la foto de perfil le pongo clic en cambiar y no sale nada para seleccionar la foto simplemente no sale nada, ¿será porque solo...

Casual Listener

He cambiado mi foto de perfil en Spotify y no se ha visto como planeaba y ahora quiero cambiarla de nuevo pero para cambiar la foto de perfil le pongo clic en cambiar y no sale nada para seleccionar ...

853 Views

0 replies

0 likes

Windows
  • 853 Views
  • 0 replies
  • 0 likes

No puedo ver mis artistas más escuchados actuales.

Desde que entré con otra cuenta para ver mi perfil en Spotify se veía solo mis playlist públicas lo cual fue raro porque yo tengo activado la opción de mostras mis artistas más escuchados actuales y luego entré a mi perfil por mi cuenta se ven solo m...

Casual Listener

Desde que entré con otra cuenta para ver mi perfil en Spotify se veía solo mis playlist públicas lo cual fue raro porque yo tengo activado la opción de mostras mis artistas más escuchados actuales y ...

1527 Views

0 replies

0 likes

Windows
  • 1527 Views
  • 0 replies
  • 0 likes

Solved!! Play button does not work

I recently became a Premium member and I started to get a problem on my Spotify desktop application. I noticed that the play button does not work properly. When I select a song to play, besides the first one, the play button will always play the firs...

Casual Listener

I recently became a Premium member and I started to get a problem on my Spotify desktop application. I noticed that the play button does not work properly. When I select a song to play, besides the f...

syorange3

Casual Listener

6622 Views

3 replies

0 likes

Windows
  • 6622 Views
  • 3 replies
  • 0 likes

Distorted User Interface After Minimizing - Win 10

Hi guys, I am having a recurring issue with the new desktop UI. Whenever I minimize the Spotify client for a period of time and then toggle back to it, I find that the user interface gets crammed into the left sixth of the screen and is no longer usa...

Newbie

Hi guys,   I am having a recurring issue with the new desktop UI. Whenever I minimize the Spotify client for a period of time and then toggle back to it, I find that the user interface gets cr...

385 Views

0 replies

0 likes

Windows
  • 385 Views
  • 0 replies
  • 0 likes

Solved!! Weird Badge appears when opening Spotify on PC

Every time I open the app a badge comes up that says: "No CD found. Please insert CD in unit 1" and it won't go away. I can use Spotify and my PC but it's very annoying, can anyone tell me how to make it go away pleease?Thanks!! x

Casual Listener

Every time I open the app a badge comes up that says: "No CD found. Please insert CD in unit 1" and it won't go away. I can use Spotify and my PC but it's very annoying, can anyone tell me how to mak...

MartinStoichkov

Community Legend

751 Views

3 replies

0 likes

Windows
  • 751 Views
  • 3 replies
  • 0 likes

Spotify Crashing and Going Slow

Spotify app starts up fine but after a minute or two of playing a song if I attempt to go to a different playlist, artist or album the app becomes extremely slow, or just doesn't load. I have to close the app but then if I try to open it back up it s...

Regular

Spotify app starts up fine but after a minute or two of playing a song if I attempt to go to a different playlist, artist or album the app becomes extremely slow, or just doesn't load. I have to clos...

chloe_evernham

Music Fan

573 Views

1 replies

0 likes

Windows
  • 573 Views
  • 1 replies
  • 0 likes

Friend Feed disappeared

A couple days ago my friend feed disappeared so I can't see what they have been listening to. I thought it was just a glitch and restarted my computer multiple times but it still isn't there.

Newbie

A couple days ago my friend feed disappeared so I can't see what they have been listening to. I thought it was just a glitch and restarted my computer multiple times but it still isn't there.

MartinStoichkov

Community Legend

632 Views

1 replies

0 likes

Windows
  • 632 Views
  • 1 replies
  • 0 likes