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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139257 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139257 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54963 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54963 Views
  • 0 replies
  • 33 likes

[Windows] Desktop client "This song is not available..."

Greetings,Getting a "This song is not available. If you have the file on your computer you can import it." message with nearly every song played on a Windows 7 PC. Started getting the message after an update this afternoon was installed. Subsequently...

  • Casual Listener
  • Greetings, Getting a "This song is not available. If you have the file on your computer you can import it." message with nearly every song played on a Windows 7 PC. Started getting the message after...
  • tidewater
  • Casual Listener
  • 270 Views
  • 1 replies
  • 1 likes
  • Windows
  • 270 Views
  • 1 replies
  • 1 likes

Spotify em IPV6 no Brasil

Boa tarde Não consigo usar o spotify em rede Ipv6. Alguém no brasil consegiu?Estou com endereços Ipv6 em todos meus dispositivos. Acesso Google , Uol, Globo.com normalmente. mas quando vou ouvir spotify em Ipv6 ele fica off line . ou seja ele não esc...

  • Newbie
  • Boa tarde   Não consigo usar o spotify em rede Ipv6. Alguém no brasil consegiu? Estou com endereços Ipv6 em todos meus dispositivos. Acesso Google , Uol, Globo.com normalmente. mas quando vou...
  • 353 Views
  • 0 replies
  • 2 likes
  • Windows
  • 353 Views
  • 0 replies
  • 2 likes

Minor sound reduction when sound plays in other games

Hey all, When I play games alone (Skyrim, Elder Scrolls Online, Minecraft, Civilization) I usually listen to music at the same time. I've noticed that when any of these applications is making any noise, the volume output by Spotify is reduced very sl...

  • Casual Listener
  • Hey all,     When I play games alone (Skyrim, Elder Scrolls Online, Minecraft, Civilization) I usually listen to music at the same time. I've noticed that when any of these applicatio...
  • JSalajka
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • Windows
  • 188 Views
  • 2 replies
  • 0 likes

Good for music

i like the music you put on here i love it so much its like 5 stars *****

  • Newbie
  • i like the music you put on here i love it so much its like 5 stars *****
  • Catee
  • Community Legend
  • 336 Views
  • 1 replies
  • 1 likes
  • Windows
  • 336 Views
  • 1 replies
  • 1 likes

Solved!! Playable Songs Now Unplayable?

Well, today I went to play one of my favourite songs, Wish You Were Here, but on the album it was dark and didn't have the play button. 2 songs on the album were playable, but the rest were the same as Wish You Were Here, unplayable. These songs were...

  • Newbie
  • Well, today I went to play one of my favourite songs, Wish You Were Here, but on the album it was dark and didn't have the play button. 2 songs on the album were playable, but the rest were the same ...
  • ChristiaanGrit
  • Newbie
  • 33451 Views
  • 2 replies
  • 0 likes
  • Windows
  • 33451 Views
  • 2 replies
  • 0 likes

Song crossfade does not work

The option to crossfade songs is only working with shuffle mode. Is there any reason for this? I love crossfade because it makes listening to music one long stream of endless music instead of seperate songs. Even if the genre is compeletely different...

  • Regular
  • The option to crossfade songs is only working with shuffle mode. Is there any reason for this? I love crossfade because it makes listening to music one long stream of endless music instead of seperat...
  • tomriddle
  • Gig Goer
  • 292 Views
  • 1 replies
  • 1 likes
  • Windows
  • 292 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Mini Player Concept

So the Spotify app decided to update itself, but when I clicked the close button there was another tab that said it was aborting. The problem was that that tab is still there after a day. I tried closing it but it doesn't work.

  • Regular
  • So the Spotify app decided to update itself, but when I clicked the close button there was another tab that said it was aborting. The problem was that that tab is still there after a day. I tried clo...
  • gareth8
  • Roadie
  • 851 Views
  • 2 replies
  • 0 likes
  • Windows
  • 851 Views
  • 2 replies
  • 0 likes

Solved!! Where did icons go?

I liked those icons, I like visuals They were making the navigation easier. Now its just a green stick moving up and down :{ For what reason you guys wanted to remove all those icons... Also all other icons/buttons got smaller (it's harder to click y...

  • Casual Listener
  • I liked those icons, I like visuals  😕   They were making the navigation easier. Now its just a green stick moving up and down :{   For what reason you guys wanted to remove all t...
  • gareth8
  • Roadie
  • 616 Views
  • 5 replies
  • 3 likes
  • Windows
  • 616 Views
  • 5 replies
  • 3 likes

Album list disappeared

I signed in today and my list of saved albums is gone. If I search an artist, it still shows albums that I saved previously as saved. How do I get my album list back?

  • Newbie
  • I signed in today and my list of saved albums is gone. If I search an artist, it still shows albums that I saved previously as saved. How do I get my album list back?
  • Catee
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Windows
  • 131 Views
  • 1 replies
  • 0 likes

Allow the user to put playback buttons on the left side of the window

I'm not the biggest fan of the new U.I. in the new Spotify desktop version update, specifically how all the playback buttons were moved to the center of the window. I find it to be much more efficient to have the playback buttons at the left side of ...

  • Casual Listener
  • I'm not the biggest fan of the new U.I. in the new Spotify desktop version update, specifically how all the playback buttons were moved to the center of the window. I find it to be much more efficien...
  • Catee
  • Community Legend
  • 246 Views
  • 3 replies
  • 1 likes
  • Windows
  • 246 Views
  • 3 replies
  • 1 likes

Solved!! Audio from music video / songs cut off

So...I don't know whats happening, but I listen to Spotify on my PC and some of the songs seem to play the audio from the music video. What I mean by that is if there is something that happens in the video, like someone speaking before the song or so...

  • Casual Listener
  • So... I don't know whats happening, but I listen to Spotify on my PC and some of the songs seem to play the audio from the music video. What I mean by that is if there is something that happens in t...
  • crematedman
  • Community Legend
  • 1681 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1681 Views
  • 3 replies
  • 0 likes

App Login Failed

So I was trying to log into the app on my PC but it tells me my password is wrong. If I login to spotfiy on the normal website it works perfectly fine. Any fix to this?

  • Visitor
  • So I was trying to log into the app on my PC but it tells me my password is wrong. If I login to spotfiy on the normal website it works perfectly fine. Any fix to this?
  • HLo
  • Newbie
  • 1178 Views
  • 18 replies
  • 1 likes
  • Windows
  • 1178 Views
  • 18 replies
  • 1 likes

64 Bit Version on Windows soon?

Is there going to be an 64 Bit version for Windows any time soon?

  • Newbie
  • Is there going to be an 64 Bit version for Windows any time soon?
  • 396 Views
  • 0 replies
  • 4 likes
  • Windows
  • 396 Views
  • 0 replies
  • 4 likes

Solved!! My windows client will not import windows media player playlists. Nothing happens when I click.

Does WMP need to be installed in order to import playlists? If so, given my windows 8 does not include WMP (it cannot be installed), how can I get my playlists into spotify. I have imported my music library already, but the massive missing link for m...

  • Visitor
  • Does WMP need to be installed in order to import playlists?   If so, given my windows 8 does not include WMP (it cannot be installed), how can I get my playlists into spotify.  I have i...
  • sperguy
  • Newbie
  • 2655 Views
  • 8 replies
  • 0 likes
  • Windows
  • 2655 Views
  • 8 replies
  • 0 likes

Solved!! View my friends playlists

I can't find the list with all my firends where i can view theire playlists, where do i find this now?

  • Regular
  • I can't find the list with all my firends where i can view theire playlists, where do i find this now?
  • iveeforbes
  • Newbie
  • 176957 Views
  • 9 replies
  • 3 likes
  • Windows
  • 176957 Views
  • 9 replies
  • 3 likes

Solved!! Error 412

I have searched these forums for an answer but nothing seems to have worked. Every time I try to log in I keep getting the 412 Error http://i.imgur.com/b5mMMM7.png I have uninstalled/reinstalled about four times now. Restarted between them, cleared l...

  • Regular
  • I have searched these forums for an answer but nothing seems to have worked.   Every time I try to log in I keep getting the 412 Error http://i.imgur.com/b5mMMM7.png   I have u...
  • Juli3n_b
  • Newbie
  • 11464 Views
  • 14 replies
  • 0 likes
  • Windows
  • 11464 Views
  • 14 replies
  • 0 likes

Support for High-DPI screens Windows

This was posted two months ago by someone else, but I feel that it is too important to be ignored. I have a QHD resolution Lenovo Yoga 2 Pro laptop, and I use Spotify almost constantly. However, I almost never use the desktop app; with DPI scaling, t...

  • Newbie
  • This was posted two months ago by someone else, but I feel that it is too important to be ignored. I have a QHD resolution Lenovo Yoga 2 Pro laptop, and I use Spotify almost constantly. However, I al...
  • ogarza
  • Music Fan
  • 4748 Views
  • 9 replies
  • 85 likes
  • Windows
  • 4748 Views
  • 9 replies
  • 85 likes

Solved!! No puedo abrir Spotify

Hola gente Lo primero dar las gracias por el soporte y la ayuda que prestáis. Quisiera informaros de que desde hace unos días no puedo abrir mi Spotify, pruebo pero se queda cargando y finalmente deja de cargar y no abre el programa. Pense en desinst...

  • Casual Listener
  • Hola gente Lo primero dar las gracias por el soporte y la ayuda que prestáis. Quisiera informaros de que desde hace unos días no puedo abrir mi Spotify, pruebo pero se queda cargando y finalmente...
  • SirPaulusV
  • Newbie
  • 4926 Views
  • 8 replies
  • 0 likes
  • Windows
  • 4926 Views
  • 8 replies
  • 0 likes

Solved!! SpotifyWebHelper has stopped working

Everyday, I get this error message about 12 times everyday and it's very annoying... Is there anyway to fix this or stop it from coming up? Problem signature: Problem Event Name: APPCRASH Application Name: SpotifyWebHelper.exe Application Version: 0....

SpotifyWebHelper
  • Regular
  •  Everyday, I get this error message about 12 times everyday and it's very annoying... Is there anyway to fix this or stop it from coming up?     Problem signature: Problem...
  • Gundul91
  • Regular
  • 9358 Views
  • 30 replies
  • 0 likes
  • Windows
  • 9358 Views
  • 30 replies
  • 0 likes

Spotify only plays one song from my playlist and stops

Does anyone else have this issue? I queue up a playlist (or right click on it and press play) and only one song from my playlist will play, then spotify stops playing. The player shows that it is not paused or stopped, but it will not advance to the ...

  • Regular
  • Does anyone else have this issue? I queue up a playlist (or right click on it and press play) and only one song from my playlist will play, then spotify stops playing. The player shows that it is not...
  • abrybka2
  • Newbie
  • 9577 Views
  • 15 replies
  • 5 likes
  • Windows
  • 9577 Views
  • 15 replies
  • 5 likes