Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
81727 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Visitor
779884 Views
503 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Visitor
19089 Views
19 replies
5 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
My playlists won't load when using web player. I'm using latest version of Windows and Explorer. It comes eup with a spinning loading icon, but nothing happens!
My playlists won't load when using web player. I'm using latest version of Windows and Explorer. It comes eup with a spinning loading icon, but nothing happens!
378 Views
0 replies
1 likes
Been getting this error message ("Something went wrong. We can't seem to find the artist.") all morning. It shows up for any artist I try. I've tried ending the spotify processes and relaunching the app, but nothing is fixing the issue. I'm able to s...
Been getting this error message ("Something went wrong. We can't seem to find the artist.") all morning. It shows up for any artist I try. I've tried ending the spotify processes and relaunching the ...
687 Views
0 replies
2 likes
I just got a new PC and re-downloaded all my music. The files are going into local file but will not play. Whenever i attempt to play pne i get an error message(see attached file). The files are in mp3 format and worked just fine on my last pc
I just got a new PC and re-downloaded all my music. The files are going into local file but will not play. Whenever i attempt to play pne i get an error message(see attached file). The files are in m...
362 Views
0 replies
0 likes
We use Spotify at the Office to play background music, usualy via Radio or Playlists. But when the chosen Radio station finishes we get an eery silence in the room How can we set it up so there is never any down time - so that Spotify just keeps on p...
We use Spotify at the Office to play background music, usualy via Radio or Playlists. But when the chosen Radio station finishes we get an eery silence in the room How can we ...
Roadie
961 Views
1 replies
1 likes
I've subscribed recently to Spotify, and I've heard about the feature to start a "Radio" from any song, band or album, but unfortunately this feature doesn't show up in the desktop player. I can access it only from the web player. I'm attaching two s...
I've subscribed recently to Spotify, and I've heard about the feature to start a "Radio" from any song, band or album, but unfortunately this feature doesn't show up in the desktop player. I can acce...
Regular
2675 Views
7 replies
0 likes
He descargo hoy día 13/06/2017 Spotify para Windows (1.0.56.451.gb2f539fc) y cada vez que finaliza una canción de un álbum o lista de reproducción, se para y sale el mensaje "No es posible reproducir la canción actual". Si le doy al botón siguiente o...
He descargo hoy día 13/06/2017 Spotify para Windows (1.0.56.451.gb2f539fc) y cada vez que finaliza una canción de un álbum o lista de reproducción, se para y sale el mensaje "No es posible repr...
703 Views
0 replies
0 likes
Hi Spotify,I have to reselect the high quality button on spotify after each update again. This is really annoying. How can I solve this? And if this can't be solved, can Spotify fix this issue with an update? Thanks in advanceHidde
Hi Spotify, I have to reselect the high quality button on spotify after each update again. This is really annoying. How can I solve this? And if this can't be solved, can Spotify fix this issue with...
470 Views
0 replies
0 likes
Whenever I have to close Spotify for a while and then reopen it, it skips the song that was supposed to play next. Also, if I closed it when it was playing the last song on the queue, it just goes back to the beginning of the album/playlist/whatever ...
Whenever I have to close Spotify for a while and then reopen it, it skips the song that was supposed to play next. Also, if I closed it when it was playing the last song on the queue, it just go...
389 Views
0 replies
0 likes
Hello, I hope someone can help me. I noticed that a track on spotify starts at 0:14 seconds everytime, it is kinda annoying and I do not know how to fix it. It is just 1 song no others.It is in a country playlist. Well I know this is short but I hope...
Hello, I hope someone can help me. I noticed that a track on spotify starts at 0:14 seconds everytime, it is kinda annoying and I do not know how to fix it. It i...
Spotify Star
10019 Views
3 replies
0 likes
I recently got some razer kraken headphones that have 7.1 surround sound, and I am wondering if spotify disables it. Surround sound in a music program would suck so I need to know.
I recently got some razer kraken headphones that have 7.1 surround sound, and I am wondering if spotify disables it. Surround sound in a music program would suck so I need to know.
1045 Views
0 replies
0 likes
Hi When I click pause I can't get Spotify to play the track I was listening to. I have to go back to the last track and then forward to the track I was listening to. Which means I have to listen to the song from the beginning. Is anyone else having t...
Hi When I click pause I can't get Spotify to play the track I was listening to. I have to go back to the last track and then forward to the track I was listening to. Which means I have to li...
Regular
3227 Views
2 replies
0 likes
So, like the title says, i am having issues with spotify importing songs from my NAS, even though i disabled the option to import them. It is making spotify open slow, as my NAS need to wake up from hibernation before spotify loads the files. What to...
So, like the title says, i am having issues with spotify importing songs from my NAS, even though i disabled the option to import them. It is making spotify open slow, as my NAS need to wake up from ...
317 Views
0 replies
1 likes
I found something odd and I wonder if anyone else has had the same issues. I leave my PC on alot, sometimes for days, never shut it off everynight, well I noticed that after a few days Spotify won't load after I click on it and it's only after I go i...
I found something odd and I wonder if anyone else has had the same issues. I leave my PC on alot, sometimes for days, never shut it off everynight, well I noticed that after a few days Spotify won't ...
370 Views
0 replies
0 likes
Hello Spotify Community,I am having trouble updating the app and it is locked to 1.0.55.487. I tried to uninstall and forced update it but to no avail.Is there a possible solution to get the update service feature working again?
Hello Spotify Community, I am having trouble updating the app and it is locked to 1.0.55.487. I tried to uninstall and forced update it but to no avail. Is there a possible solution to get the upda...
385 Views
0 replies
0 likes
missing check marksWhy are there missing check marks on saved songs?
missing check marksWhy are there missing check marks on saved songs?
Moderator
427 Views
1 replies
0 likes
Hello,i´m using spotify free and thinking about an upgrade. BUT in the last time the music has an very poor quality. The stream is hitting and stumbling like an old record player when I´m using ist on desktop. On Android its no problem in some networ...
Hello, i´m using spotify free and thinking about an upgrade. BUT in the last time the music has an very poor quality. The stream is hitting and stumbling like an old record player when I´m using ist...
Community Legend
2093 Views
15 replies
0 likes
Why is my history deleted every time I close the desktop program? This is dumb. People restart their computer fairly regularly. Why eliminate the history when they do so? Instead, just have the default be keep history and add a "clear history" button...
Why is my history deleted every time I close the desktop program? This is dumb. People restart their computer fairly regularly. Why eliminate the history when they do so? Instead, just have the defau...
383 Views
0 replies
0 likes
Recently had to reinstall spotify. Program would just not start up. Now when I log in most all of my playlists are gone. Tried the basic tips - log out then log in. Checked the "if you deleted a playlist by accident". To make matters worse when I hit...
Recently had to reinstall spotify. Program would just not start up. Now when I log in most all of my playlists are gone. Tried the basic tips - log out then log in. Checked the "if you deleted a play...
Spotify Star
545 Views
4 replies
0 likes
Since the recent microsoft update, spotify started to crash and hang my computer when I start spotify. I thought this issue was resolved a few years ago. It's back. Help!
Since the recent microsoft update, spotify started to crash and hang my computer when I start spotify. I thought this issue was resolved a few years ago. It's back. Help!
420 Views
0 replies
0 likes
Hi, my Spotify on Windows started glitching. When I'm listening to a playlist with shuffle turned on and then I skip a song it works normally but when I want to skip again, the next song will be a song from the album of the skipped one not from the p...
Hi, my Spotify on Windows started glitching. When I'm listening to a playlist with shuffle turned on and then I skip a song it works normally but when I want to skip again, the next song will be a so...
Casual Listener
1026 Views
1 replies
0 likes
