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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136963 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136963 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53209 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53209 Views
  • 0 replies
  • 33 likes

Cannot change country from Austria to Germany

Hello! I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-settings, but unfortunately I am not able to Every time I enter ...

  • Newbie
  • Hello!   I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-se...
  • MichaelW
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Windows
  • 194 Views
  • 1 replies
  • 0 likes

Being taken to ad playlist despite not clicking on the ad.

Every few minutes, when the little banner ad is at the bottom, I get taken to the page of whatever it's advertising even though I never clicked on the ad. It only happens when Spotify is the active window. Has happened multiple times in a matter of o...

  • Casual Listener
  • Every few minutes, when the little banner ad is at the bottom, I get taken to the page of whatever it's advertising even though I never clicked on the ad.  It only happens when Spotify is the ac...
  • rainbow_pie
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • Windows
  • 193 Views
  • 2 replies
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Help restore Favorites accidentally removed....me so stupid

Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for this.... aaaaaaaagh!

  • Newbie
  • Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for t...
  • 140 Views
  • 0 replies
  • 0 likes
  • Windows
  • 140 Views
  • 0 replies
  • 0 likes

Albums and Songs Sorted Incorrectly

The songs within some albums are incorrectly sorted, meaning the albums are not in alphabetical order and songs are put in different track number positions. I'll screenshot an example of what I'm talking about. I could only attach 3 screenshots, thou...

  • Regular
  • The songs within some albums are incorrectly sorted, meaning the albums are not in alphabetical order and songs are put in different track number positions. I'll screenshot an example of what I'm tal...
  • kbrooksc
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Windows
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Phone and Desktop Player Won't Sync

My iPhone 5s and my Windows 8.1 Spotify apps will not sync. Music and playlists are completely different - they are not connected in the cloud at all when connecting on the same wifi. Absolutely ridiculous that I pay what I do to not have a consisten...

  • Newbie
  • My iPhone 5s and my Windows 8.1 Spotify apps will not sync. Music and playlists are completely different - they are not connected in the cloud at all when connecting on the same wifi. Absolutely ridi...
  • MichaelW
  • Community Legend
  • 4241 Views
  • 1 replies
  • 0 likes
  • Mac
    Windows
  • 4241 Views
  • 1 replies
  • 0 likes

Spotify Hangs when State Farm Ad is started

I am running windows 8.1 and spotify app version 0.9.13.24.g5dbb3103. I am playing various albums and getting ads inserted every 3 or 4 songs. Everything is good. BUT, when the State Farm ad is selected to run, it never does. It sits there like it is...

  • Newbie
  • I am running windows 8.1 and spotify app version 0.9.13.24.g5dbb3103.  I am playing various albums and getting ads inserted every 3 or 4 songs.  Everything is good.  BUT, when the Stat...
  • 455 Views
  • 0 replies
  • 0 likes
  • Windows
  • 455 Views
  • 0 replies
  • 0 likes

Welcome to the Desktop Beta

June 3, 2015 Update: Hi everyone, Spotify staff here. We wanted to say thanks to everyone that participated in this Desktop Beta. Your insights and feedback were incredibly valuable for the internal teams here at Spotify HQ. For now this Desktop Beta...

  • Spotify
  • Spotify
  • June 3, 2015 Update:  Hi everyone, Spotify staff here. We wanted to say thanks to everyone that participated in this Desktop Beta. Your insights and feedback were incredibly valuable...
  • 232648 Views
  • 0 replies
  • 197 likes
  • Mac
    Windows
  • 232648 Views
  • 0 replies
  • 197 likes

Cannot interact with Artist or Browse

I have had issues with latest spotify. I finally got most of it back with Safe mode download. But Artist page or Browse page are all white and I cannot access anything other than my songs. Please help.

  • Regular
  • I have had issues with latest spotify.  I finally got most of it back with Safe mode download.  But Artist page or Browse page are all white and I cannot access anything other than my songs...
  • 256 Views
  • 0 replies
  • 0 likes
  • Windows
  • 256 Views
  • 0 replies
  • 0 likes

Sharing music with people

I am trying to share music with friends on here. I can only do this with certain people who I am facebook friends with. I try to share with my boyfriend who is not on facebook, and I have no idea how to share using his spotify username. I do the norm...

  • Newbie
  • I am trying to share music with friends on here. I can only do this with certain people who I am facebook friends with. I try to share with my boyfriend who is not on facebook, and I have no idea how...
  • 160 Views
  • 0 replies
  • 0 likes
  • Windows
  • 160 Views
  • 0 replies
  • 0 likes

Posting Spotify URL or sharing to Facebook creates blank message

Hi there, when I post the url of a spotify playlist, it looks fine in the facebook preview and news feed but when the post goes 'live' this is what you see on the actual page. the workaround doesnt work for me. any suggestions? :

spotify.jpg
  • Casual Listener
  • Hi there, when I post the url of a spotify playlist, it looks fine in the facebook preview and news feed but when the post goes 'live' this is what you see on the actual page. the workaround ...
  • 239 Views
  • 0 replies
  • 0 likes
  • Windows
  • 239 Views
  • 0 replies
  • 0 likes

Windows desktop and Android phone

Hello, Ok, I am new to Spotify so forgive me if I am posting in the wrong place. If my family is home listening from the Windows desktop and I am at the gym listening from my Android, either I shut them down at home completely or they shut me down at...

  • Newbie
  • Hello,   Ok, I am new to Spotify so forgive me if I am posting in the wrong place.   If my family is home listening from the Windows desktop and I am at the gym listening from my Androi...
  • 113 Views
  • 0 replies
  • 0 likes
  • Windows
  • 113 Views
  • 0 replies
  • 0 likes

Play Button shows when you hover over a friends picture...

Hey All, a friend noticed that a play button appears when you hover over a friend's picture in the 'messages' window... but when you click it all it does is blow away your play queue..... I'm assuming that's NOT what's supposed to happen... and I can...

  • Casual Listener
  • Hey All,   a friend noticed that a play button appears when you hover over a friend's picture in the 'messages' window... but when you click it all it does is blow away your play queue..... ...
  • meahtenoha
  • Spotify
  • 389 Views
  • 2 replies
  • 1 likes
  • Windows
  • 389 Views
  • 2 replies
  • 1 likes

Windows; in device playlist window, cannot see all playlists

I cannot see all my playlists under DEVICES (big window to the right) on WIN desktop. It would be cool if I could, much easier to organize and get an overview on desktop than on an Ipod etc.. Obivously there must be a limit to how many that can be sh...

  • Roadie
  • I cannot see all my playlists under DEVICES (big window to the right) on WIN desktop. It would be cool if I could, much easier to organize and get an overview on desktop than on an Ipod etc.. &nbsp...
  • spitspotpremium
  • Roadie
  • 258 Views
  • 3 replies
  • 0 likes
  • Windows
  • 258 Views
  • 3 replies
  • 0 likes

Solved!! I don't want anyone to find my account.

Hey, i just don't want people to follow me. I also don't want them to see who i follow or my playlists. What can i do?

  • Newbie
  • Hey, i just don't want people to follow me. I also don't want them to see who i follow or my playlists. What can i do?
  • user-removed
  • Not applicable
  • 3685 Views
  • 1 replies
  • 0 likes
  • Windows
  • 3685 Views
  • 1 replies
  • 0 likes

Solved!! Search feature is so limited...

I am running the latest version of spotify in my windows 8 laptop and I wonder how I can search for query in an existing playlist? My classical music playlist just passed the 500 songs mark and there seems to be no easy way to find a song. Classical ...

  • Roadie
  • I am running the latest version of spotify in my windows 8 laptop and I wonder how I can search for query in an existing playlist?  My classical music playlist just passed the 500 songs mark and...
  • maccentris
  • Roadie
  • 342 Views
  • 2 replies
  • 0 likes
  • Windows
  • 342 Views
  • 2 replies
  • 0 likes

Bought gift subscription: reciever has not been notified

Five days ago I ordered Spotify as a gift for someone. I paid for it by credit card online, and received a receipt from Spotify. But the gift recipient as yet to receive any notification, and so has not yet been able to sign up for the service. Pleas...

  • Casual Listener
  • Five days ago I ordered Spotify as a gift for someone.  I paid for it by credit card online, and received a receipt from Spotify.  But the gift recipient as yet to receive any notification,...
  • Peter__
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Windows
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Need help on configuring port for university network

When I returned back to my campus yesterday, I found out that my accomodation hall blocked Spotify on their firewall. Now I have to request for a port opening to resume Spotify's service. I have found many posts regarding to configuring ports, howeve...

REQUEST FOR PORT OPENING
  • Casual Listener
  • When I returned back to my campus yesterday, I found out that my accomodation hall blocked Spotify on their firewall. Now I have to request for a port opening to resume Spotify's service. I have foun...
  • Peter__
  • Community Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • Mac
    Windows
  • 481 Views
  • 1 replies
  • 0 likes

Spotify via Link starten

Hallo, ich bin gerdade dabei den Clan-Teamspeak zu desingen etc. Da würde mir der Wunsch zugetragen, dass ich bitte einfache Links einfügen soll, über die man dann direkt bei Spotify (Das Programm, nicht die Webseite) zu einer Playlist geleitet wird....

  • Casual Listener
  • Hallo, ich bin gerdade dabei den Clan-Teamspeak zu desingen etc. Da würde mir der Wunsch zugetragen, dass ich bitte einfache Links einfügen soll, über die man dann direkt bei Spotify (Das Programm,...
  • Peter__
  • Community Legend
  • 813 Views
  • 1 replies
  • 0 likes
  • Windows
  • 813 Views
  • 1 replies
  • 0 likes

Error 802 every time a Rolling Rock Commercial Comes on

Every time a Rolling Rock Commercial comes on, it freezes up Spotify and I have to exit and re-open it to be able to listen to music. I'm really surprised that there is no "repport problem" button. This seems like a simple glitch that they should fix...

  • Newbie
  • Every time a Rolling Rock Commercial comes on, it freezes up Spotify and I have to exit and re-open it to be able to listen to music. I'm really surprised that there is no "repport problem" button. T...
  • ben63vw
  • Casual Listener
  • 481 Views
  • 4 replies
  • 4 likes
  • Windows
  • 481 Views
  • 4 replies
  • 4 likes

Playlists differ

Hi, I've had a "temporary" playlist for years that I constently updates by adding I need to listen to and it constantly growing even though I constantly delete songs. But I have just discovered that it dosn't work as before. I use Spotify daily on my...

  • Casual Listener
  • Hi,   I've had a "temporary" playlist for years that I constently updates by adding I need to listen to and it constantly growing even though I constantly delete songs. But I have ...
  • entx
  • Casual Listener
  • 183 Views
  • 1 replies
  • 0 likes
  • Windows
  • 183 Views
  • 1 replies
  • 0 likes