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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1675 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145599 Views

83 replies

27 likes

  • 145599 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130556 Views

294 replies

22 likes

  • 130556 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10982 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Volume control

Hey, is there a possibility to link the spotify volume control with the general windows volume control? I use Spotify connect with an extern speaker and want to control the volume by just changing the windows volume (my mouse can only change the gene...

Newbie

Hey,   is there a possibility to link the spotify volume control with the general windows volume control? I use Spotify connect with an extern speaker and want to control the volume by just ch...

610 Views

0 replies

5 likes

Windows
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Album Bug

As of today, you cannot start in the middle of an album. If you want to play the 5th song of an album say, and press play on it it will play the 1st song. In fact, all the songs in an album will just start the first song from 0:00. However if you tur...

Casual Listener

As of today, you cannot start in the middle of an album.  If you want to play the 5th song of an album say, and press play on it it will play the 1st song.  In fact, all the songs in an alb...

juliogouvea

Newbie

875 Views

5 replies

1 likes

Windows
  • 875 Views
  • 5 replies
  • 1 likes

Spotify crashing

Since update, Spotify is crashing after every 3rd or 4th song. I've uninstalled and reinstalled. Any thoughts on why this might be happening? It started happening Monday. I noticed when I opened Spotify that it 'installed' something (update?) I'm run...

Regular

Since update, Spotify is crashing after every 3rd or 4th song.  I've uninstalled and reinstalled.  Any thoughts on why this might be happening?  It started happening Monday.  I no...

Supersox

Casual Listener

621 Views

3 replies

1 likes

Windows
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  • 3 replies
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Re: Inbox and messages

Almost sold by Deezer simply because they have a delete cache button!

Visitor

Almost sold by Deezer simply because they have a delete cache button!

147 Views

0 replies

3 likes

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Email Notifications

I stopped recieving email notificaitons of all types near the end of 2016. My account still has email notificaitons turned on and the correct email address on file. Did these get discontinued along with the notificaitons in the desktop app?

Casual Listener

I stopped recieving email notificaitons of all types near the end of 2016.  My account still has email notificaitons turned on and the correct email address on file. Did these get discontinued a...

RyMarie

Newbie

969 Views

2 replies

1 likes

Windows
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  • 2 replies
  • 1 likes

Re: Inbox and messages

@irenekaoruI've downloaded the Deezer desktop app and transferred my Spotify playlists to it using Spotizr. My initial thoughts are: the layout is not as intuitive as Spotify and will take some getting used to. However, there are an extra 10 million ...

Roadie

@irenekaoru I've downloaded the Deezer desktop app and transferred my Spotify playlists to it using Spotizr. My initial thoughts are: the layout is not as intuitive as Spotify and will take some get...

860 Views

0 replies

7 likes

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Re: Inbox and messages

Hey, what other services are you all considering? I really don't want to go with Apple music, I am too entangled with Apple already. I'd love to hear other people's thoughts about alternatives to replace Spotify, that have messaging.

Casual Listener

Hey, what other services are you all considering? I really don't want to go with Apple music, I am too entangled with Apple already. I'd love to hear other people's thoughts about alternatives t...

205 Views

0 replies

5 likes

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Collaborative playlists are instantly private and Spotify took away messaging how can I collaborate?

Yo, so I just tried to start a collaborative playlist with one of my dear friends. After a while I figured out that somehow collab playlists are made intantly private which is good and fixes the trolls editing these playlists. However, since the mess...

Casual Listener

Yo, so I just tried to start a collaborative playlist with one of my dear friends. After a while I figured out that somehow collab playlists are made intantly private which is good and fixes the trol...

abaddon1

Newbie

11012 Views

2 replies

10 likes

Windows
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  • 2 replies
  • 10 likes

Problem

Hi Guys,I Have a Spotify account but an ''Iphone'' connected to this account and i can't listen to my music, i changed my password et i don't know, How I Can Deconnect him from the accountThank you very much, for an answer

Newbie

Hi Guys, I Have a Spotify account but an ''Iphone'' connected to this account and i can't listen to my music, i changed my password et i don't know, How I Can Deconnect him from the account Tha...

Hubo

Community Legend

348 Views

1 replies

0 likes

Windows
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Re: Inbox and messages

I've posted here before and simply want to post again, because I can cannot believe that this feature is gone. And I'm kinda mad at Spotify.

Casual Listener

I've posted here before and simply want to post again, because I can cannot believe that this feature is gone. And I'm kinda mad at Spotify.

149 Views

0 replies

4 likes

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Re: Inbox and messages

This was one of the few features keeping me faithful with Spotify. Been a longtime subscriber over multiple years. Will be looking for new alternatives.

Casual Listener

This was one of the few features keeping me faithful with Spotify. Been a longtime subscriber over multiple years. Will be looking for new alternatives.

154 Views

7 replies

6 likes

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  • 6 likes

Spotify stops playing after one song

Lately, my Spotify app has stopped playing after (usually) one song. It completely shuts down; it can't even be found as a "background process" when I open my task manager and I have to restart the program completely.Additional info:This happens whet...

Casual Listener

Lately, my Spotify app has stopped playing after (usually) one song. It completely shuts down; it can't even be found as a "background process" when I open my task manager and I have to restart the p...

1170888496

Newbie

948 Views

1 replies

0 likes

Windows
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Superuser Contribution SPOTIFY NOT WORKING OR DOWNLOADING

A week ago Spotify was working fine, it updated and then I couldn't open it. I double-clicked but it never opened so I uninstalled it and installed again, I even used the full installer and it worked just for that time, then it uopdated and the same ...

Regular

A week ago Spotify was working fine, it updated and then I couldn't open it. I double-clicked but it never opened so I uninstalled it and installed again, I even used the full installer and it worked...

AdnanAlbeda

Regular

870 Views

3 replies

0 likes

Windows
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  • 3 replies
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Superuser Contribution Large playlist perpetually "Waiting..." for download

I have a playlist with 610 songs, all added to my music with the checkmark. No songs in gray, nothing unchecked. Yet the download status seems to be in progress when compared to my other playlists that have a green download status. Within the playlis...

Visitor

I have a playlist with 610 songs, all added to my music with the checkmark.  No songs in gray, nothing unchecked.  Yet the download status seems to be in progress when compared to my other ...

user-removed

Not applicable

1732 Views

3 replies

0 likes

Windows
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Can't add my local mp3 library to Spotify anymore!

Hi!Deleted the old local directory since I moved my mp3's. That worked. But when trying to add the new location in "Locale files", nothing happens! Please help!!

Newbie

Hi! Deleted the old local directory since I moved my mp3's. That worked. But when trying to add the new location in "Locale files", nothing happens! Please help!!

393 Views

0 replies

0 likes

Windows
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Bad image error- can't play or install spotify

Hi Spotify stopped working on my Windows 8 PC. I reinstalled and it won't even install. I get the error message -Spotify.exe - Bad Image. C:Windows/system32/credui.dll is either not designed to run on windows or it contains an error. Try installing t...

Newbie

Hi Spotify stopped working on my Windows 8 PC. I reinstalled and it won't even install. I get the error message - Spotify.exe - Bad Image. C:Windows/system32/credui.dll is either not designed to run...

DownrightSL

Regular

4401 Views

1 replies

0 likes

Windows
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  • 1 replies
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Solved!! Sound level changes when minimizing Spotify window

I have expericied a stange thing lately. When minimizing or working in another program than Spotify - the sound level goes down. How come? As soon as I toggle back to Spotify the sound level goes up again.

Casual Listener

I have expericied a stange thing lately. When minimizing or working in another program than Spotify - the sound level goes down. How come? As soon as I toggle back to Spotify the sound level goe...

theochri

Newbie

10099 Views

7 replies

4 likes

Windows
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  • 7 replies
  • 4 likes

Solved!! Friends Feed is Missing

Hello Guys,After I install Spotify version 1.0.50.41368.gbd68dbef, I can not see my friend's feeds. I have activate the friends feed from the preferences, but it does not work.Can you suggest me?Thank you.

Regular

Hello Guys, After I install Spotify version 1.0.50.41368.gbd68dbef, I can not see my friend's feeds. I have activate the friends feed from the preferences, but it does not work. Can you sugges...

kancutpolkadot

Regular

1162 Views

2 replies

0 likes

Windows
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Re: Inbox and messages

I would like to request a playlist with all the songs in my inbox!

Newbie

I would like to request a playlist with all the songs in my inbox!

218 Views

0 replies

0 likes

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Solved!! Ability to copy Spotify URI removed again

I just noticed today that I can no longer copy a Spotify URI for tracks in a playlist. This capability was removed once before, and a lot of people complained. Why is this happening again? Can we please have this restored?

Music Fan

I just noticed today that I can no longer copy a Spotify URI for tracks in a playlist.  This capability was removed once before, and a lot of people complained.  Why is this happening again...

user-removed

Not applicable

3971 Views

7 replies

0 likes

Windows
  • 3971 Views
  • 7 replies
  • 0 likes