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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • 25 likes
  • Mac
    Windows
  • 137212 Views
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  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53426 Views
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  • 33 likes
  • Windows
  • 53426 Views
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Unable to connect to Spotify

Hi! I'm currently a Premium user on Spotify and for the past month or longer, I've been experiencing very bad connections with Spotify. I checked my International download speed and it was going at a steady 80+Mbps, I also tried reinstalling and chan...

  • Casual Listener
  • Hi! I'm currently a Premium user on Spotify and for the past month or longer, I've been experiencing very bad connections with Spotify. I checked my International download speed and it was going at a...
  • Potamatoe
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • Windows
  • 221 Views
  • 2 replies
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Icon "Save to your music" frequently fails

The icons "Save to your music" have a very erratic behaviour, sometimes they work, sometimes not. I must press 5, 6 times to the icon to make it work. The same happens with the icons in the same place to "Remove from your music". I believe it has hap...

  • Newbie
  • The icons "Save to your music"  have a very erratic behaviour, sometimes they work, sometimes not.  I must press 5, 6 times to the icon to make it work. The same happens with the icons...
  • Peter__
  • Community Legend
  • 204 Views
  • 1 replies
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  • Windows
  • 204 Views
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Spotify Feedback

Hi!I want to thank Spotify Support for their fast and good service helping me solve my problem. I am really greatful for this! Cheers!

  • Casual Listener
  • Hi! I want to thank Spotify Support for their fast and good service helping me solve my problem.  I am really greatful for this!  Cheers!
  • madstorm
  • Casual Listener
  • 216 Views
  • 2 replies
  • 1 likes
  • Windows
  • 216 Views
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New Spotify update removed all songs but not playlists

Hello, so recently Spotify decided to update on its own, it had been bothering me to update for quite a while. I am not big on many changes so I decided not to, but since I didn't really get a choice I let it update. That was yesterday and everything...

  • Casual Listener
  • Hello, so recently Spotify decided to update on its own, it had been bothering me to update for quite a while. I am not big on many changes so I decided not to, but since I didn't really get a choice...
  • mskuria
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • Windows
  • 243 Views
  • 2 replies
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Add to favourite bugs

Hi, Spotify decided to mess with me, using the latest version on Windows 8.1. When i add a track to my Selections, the + features, Spotify refuses so it cancels it, so i repeat it 3-6 times in a row, then finally spotify accept and the song is added....

  • Music Fan
  • Hi,     Spotify decided to mess with me, using the latest version on Windows 8.1. When i add a track to my Selections, the + features, Spotify refuses so it cancels it, so i repeat ...
  • 213 Views
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  • Windows
  • 213 Views
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Solved!! Custom Station - Able To Create with Multiple Artists via New Playlist?

Hi... I understand that I can create a CUSTOM STATION by adding multiple artists to a playlist (and then, supposedly, there will be a “playlist radio” option to select…?) Anyhow, I created a new playlist, but I can’t figure out how to get an artist /...

  • Casual Listener
  • Hi...   I understand that I can create a CUSTOM STATION by adding multiple artists to a playlist (and then, supposedly, there will be a “playlist radio” option to select…?)  Anyhow, I c...
  • Infoman
  • Casual Listener
  • 5914 Views
  • 5 replies
  • 0 likes
  • Windows
  • 5914 Views
  • 5 replies
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Years later, Spotify desktop refusing to use 5.1 but, the web player does just fine.

Spotify web app plays and uses my 5.1 headset just fine, and my speakers.Spotify desktop application refuses to do so and has for years. I've brought this up, as have many others, several times. I am sick of using the web player to get my sub woofer ...

  • Regular
  • Spotify web app plays and uses my 5.1 headset just fine, and my speakers. Spotify desktop application refuses to do so and has for years. I've brought this up, as have many others, several times. ...
  • Peter__
  • Community Legend
  • 285 Views
  • 1 replies
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  • Windows
  • 285 Views
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Recover Starred Songs

Hello I checked my starred songs today, and it seems that I have nothing starred. I know that shouldn't be right, because I've starred a lot of songs over the past couple of months. So, I'm wondering if one of you great Spotify support staffers could...

  • Visitor
  • Hello   I checked my starred songs today, and it seems that I have nothing starred. I know that shouldn't be right, because I've starred a lot of songs over the past couple of months. So, I'...
  • Peter__
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • Windows
  • 326 Views
  • 1 replies
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Spotify Radio on Mobile

If I'm listening to, say, "70's genre" on radio, I assume that there is a large number of songs that could be played. So, why am I hearing the same song played 4 or 5 times in the space of an hour?

  • Newbie
  • If I'm listening to, say, "70's genre" on radio, I assume that there is a large number of songs that could be played.  So, why am I hearing the same song played 4 or 5 times in the space of an...
  • MichaelW
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Windows
  • 188 Views
  • 1 replies
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Solved!! music plays for 3 secs then shows "can't play the current track" for ALL OF THE MUSIC

As the subject header says, however, if I double click on the track repeated the music plays. Also the music doesn't play the next song automatically because of this message!!!!This happens most of the time but sometimes if I'm lucky it would just pl...

  • Newbie
  • As the subject header says, however, if I double click on the track repeated the music plays.  Also the music doesn't play the next song automatically because of this message!!!! This happ...
  • Merik
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Windows
  • 255 Views
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Cannot change country from Austria to Germany

Hello! I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-settings, but unfortunately I am not able to Every time I enter ...

  • Newbie
  • Hello!   I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-se...
  • MichaelW
  • Community Legend
  • 194 Views
  • 1 replies
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  • Windows
  • 194 Views
  • 1 replies
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Being taken to ad playlist despite not clicking on the ad.

Every few minutes, when the little banner ad is at the bottom, I get taken to the page of whatever it's advertising even though I never clicked on the ad. It only happens when Spotify is the active window. Has happened multiple times in a matter of o...

  • Casual Listener
  • Every few minutes, when the little banner ad is at the bottom, I get taken to the page of whatever it's advertising even though I never clicked on the ad.  It only happens when Spotify is the ac...
  • rainbow_pie
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • Windows
  • 193 Views
  • 2 replies
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Help restore Favorites accidentally removed....me so stupid

Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for this.... aaaaaaaagh!

  • Newbie
  • Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for t...
  • 140 Views
  • 0 replies
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  • Windows
  • 140 Views
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Albums and Songs Sorted Incorrectly

The songs within some albums are incorrectly sorted, meaning the albums are not in alphabetical order and songs are put in different track number positions. I'll screenshot an example of what I'm talking about. I could only attach 3 screenshots, thou...

  • Regular
  • The songs within some albums are incorrectly sorted, meaning the albums are not in alphabetical order and songs are put in different track number positions. I'll screenshot an example of what I'm tal...
  • kbrooksc
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Windows
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Phone and Desktop Player Won't Sync

My iPhone 5s and my Windows 8.1 Spotify apps will not sync. Music and playlists are completely different - they are not connected in the cloud at all when connecting on the same wifi. Absolutely ridiculous that I pay what I do to not have a consisten...

  • Newbie
  • My iPhone 5s and my Windows 8.1 Spotify apps will not sync. Music and playlists are completely different - they are not connected in the cloud at all when connecting on the same wifi. Absolutely ridi...
  • MichaelW
  • Community Legend
  • 4244 Views
  • 1 replies
  • 0 likes
  • Mac
    Windows
  • 4244 Views
  • 1 replies
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Spotify Hangs when State Farm Ad is started

I am running windows 8.1 and spotify app version 0.9.13.24.g5dbb3103. I am playing various albums and getting ads inserted every 3 or 4 songs. Everything is good. BUT, when the State Farm ad is selected to run, it never does. It sits there like it is...

  • Newbie
  • I am running windows 8.1 and spotify app version 0.9.13.24.g5dbb3103.  I am playing various albums and getting ads inserted every 3 or 4 songs.  Everything is good.  BUT, when the Stat...
  • 457 Views
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  • Windows
  • 457 Views
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Welcome to the Desktop Beta

June 3, 2015 Update: Hi everyone, Spotify staff here. We wanted to say thanks to everyone that participated in this Desktop Beta. Your insights and feedback were incredibly valuable for the internal teams here at Spotify HQ. For now this Desktop Beta...

  • Spotify
  • Spotify
  • June 3, 2015 Update:  Hi everyone, Spotify staff here. We wanted to say thanks to everyone that participated in this Desktop Beta. Your insights and feedback were incredibly valuable...
  • 232662 Views
  • 0 replies
  • 197 likes
  • Mac
    Windows
  • 232662 Views
  • 0 replies
  • 197 likes

Cannot interact with Artist or Browse

I have had issues with latest spotify. I finally got most of it back with Safe mode download. But Artist page or Browse page are all white and I cannot access anything other than my songs. Please help.

  • Regular
  • I have had issues with latest spotify.  I finally got most of it back with Safe mode download.  But Artist page or Browse page are all white and I cannot access anything other than my songs...
  • 257 Views
  • 0 replies
  • 0 likes
  • Windows
  • 257 Views
  • 0 replies
  • 0 likes

Sharing music with people

I am trying to share music with friends on here. I can only do this with certain people who I am facebook friends with. I try to share with my boyfriend who is not on facebook, and I have no idea how to share using his spotify username. I do the norm...

  • Newbie
  • I am trying to share music with friends on here. I can only do this with certain people who I am facebook friends with. I try to share with my boyfriend who is not on facebook, and I have no idea how...
  • 160 Views
  • 0 replies
  • 0 likes
  • Windows
  • 160 Views
  • 0 replies
  • 0 likes