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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 138453 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 138453 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54387 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54387 Views
  • 0 replies
  • 33 likes

Spotify suddenly quits. Press play won't work (goes to pause). Sonos is working...

So, I am getting really annoyed by the fact that Spotify quits irregular and very frequently over the last month. It always happens when I switch device (phone, tablet, laptop) or connection (wifi and 3G). I can press play, the track runs for a coupl...

  • Casual Listener
  • So, I am getting really annoyed by the fact that Spotify quits irregular and very frequently over the last month. It always happens when I switch device (phone, tablet, laptop) or connection (wifi an...
  • 154 Views
  • 0 replies
  • 0 likes
  • Windows
  • 154 Views
  • 0 replies
  • 0 likes

Solved!! Local files do not show up

Hello spotify community, Today I tried to add an album to my spotify collection which wasn't on spotify anywhere. So I imported the CD onto my PC with windows media player. WMP is selected in my preferences fbut the album does not show up in my local...

  • Casual Listener
  • Hello spotify community,   Today I tried to add an album to my spotify collection which wasn't on spotify anywhere. So I imported the CD onto my PC with windows media player. WMP is sel...
  • MattSuda
  • Spotify Star
  • 2996 Views
  • 7 replies
  • 0 likes
  • Windows
  • 2996 Views
  • 7 replies
  • 0 likes

Solved!! Skip music that you don't like

Hi there, I have been listening to Spotify for quite a while now. Big fan. One thing exhausts me however: Just like everybody of you, I don't like all the music that is listed in Top Lists or other playlists. One example: Beyonce - 7/11. I just H-A-T...

  • Newbie
  • Hi there,   I have been listening to Spotify for quite a while now. Big fan. One thing exhausts me however: Just like everybody of you, I don't like all the music that is listed in Top Lis...
  • AceSteeleYT
  • Community Legend
  • 7124 Views
  • 3 replies
  • 5 likes
  • Windows
  • 7124 Views
  • 3 replies
  • 5 likes

Just had an album released -related artists awful

Hi I had an album of mine relased through a label say 2 months ago, My related artists at the moment are the polor opposite and its frustraiting to think that nobody will find me though an artist radio ect from bands that im actually like, how long d...

  • Newbie
  • Hi I had an album of mine relased through a label say 2 months ago, My related artists at the moment are the polor opposite and its frustraiting to think that nobody will find me though an artist rad...
  • MattSuda
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Windows
  • 173 Views
  • 1 replies
  • 0 likes

Lost all playlists after disconnecting from Facebook

Hello, I disconnected from Facebook using Edit/Preferences in the main menu of Desktop app. The system thew me off and upon next login and see ALL of my playlists gone. There were years of work building them.. so frustrating.. Anybody knows how to re...

  • Visitor
  • Hello,   I disconnected from Facebook using Edit/Preferences in the main menu of Desktop app. The system thew me off and upon next login and see ALL of my playlists gone. There were year...
  • MattSuda
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Windows
  • 148 Views
  • 1 replies
  • 0 likes

Re-listen to an ad?

I just heard a brilliant and hilarious commercial while listening to chet faker and I wanted to hear it again and I couldn't find it anywhere. Is there a database of ads to search through or an ad history cached anywhere?

  • Newbie
  • I just heard a brilliant and hilarious commercial while listening to chet faker and I wanted to hear it again and I couldn't find it anywhere. Is there a database of ads to search through or an ad hi...
  • Gunnyer
  • Regular
  • 11268 Views
  • 2 replies
  • 4 likes
  • Windows
  • 11268 Views
  • 2 replies
  • 4 likes

Solved!! Miscellaneous Imported Itunes tracks greyed out

This is the situation: I imported songs into iTunes from an old CD called "10cc Greatest Hits And More". Everything runs in iTunes, clean as a whistle. I created an iTunes playlist named 10CC with only songs from this CD. I imported this playlist cal...

  • Regular
  • This is the situation: I imported songs into iTunes from an old  CD called "10cc Greatest Hits And More". Everything runs in iTunes, clean as a whistle. I created an iTunes  playlist named ...
  • Mori910
  • Newbie
  • 9840 Views
  • 9 replies
  • 0 likes
  • Windows
  • 9840 Views
  • 9 replies
  • 0 likes

playlistfolder duplicated and randoml paylist show up

Hi, It's couple of week I'd this problem some of my folder playlist were duplicated and if I select duplicated in bottom the original one will selected and I've fear if remove duplicated folder the original folder will remove there're some playlist w...

spoti prob.png
  • Music Fan
  • Hi, It's couple of week I'd this problem some of my folder playlist were duplicated and if I select duplicated in bottom the original one will selected and I've fear if remove duplicated folder t...
  • eMilad
  • Music Fan
  • 201 Views
  • 2 replies
  • 0 likes
  • Windows
  • 201 Views
  • 2 replies
  • 0 likes

Cannot Unfollow

Hi Spotify community, I cant seem to unfollow a friend. I right click and press unfollow, but nothing happens. Any suggestions? Thanks!!

  • Casual Listener
  • Hi Spotify community,   I cant seem to unfollow a friend. I right click and press unfollow, but nothing happens. Any suggestions?   Thanks!!
  • lookamoose177
  • Casual Listener
  • 196 Views
  • 3 replies
  • 0 likes
  • Windows
  • 196 Views
  • 3 replies
  • 0 likes

Solved!! Crashing USER32.dll randomly

Problem signature: Problem Event Name: APPCRASH Application Name: spotify.exe Application Version: 0.9.15.27 Application Timestamp: 54803e4c Fault Module Name: USER32.dll Fault Module Version: 6.3.9600.17344 Fault Module Timestamp: 541b75dd Exception...

  • Regular
  • Problem signature: Problem Event Name: APPCRASH Application Name: spotify.exe Application Version: 0.9.15.27 Application Timestamp: 54803e4c Fault Module Name: USER32.dll F...
  • dinomight
  • Spotify Star
  • 3203 Views
  • 7 replies
  • 0 likes
  • Windows
  • 3203 Views
  • 7 replies
  • 0 likes

Is anyone using Artists and Albums section of "Your Music"

Hi, Is anyone using those. In my experience they are totally broken. They do not support filtering/searching (on desktop) and take ages to load. When I want to look for an artist/albums in my library what I am forced to do is go the the "Songs" secti...

  • Roadie
  • Hi,   Is anyone using those. In my experience they are totally broken. They do not support filtering/searching (on desktop) and take ages to load. When I want to look for an artist/albu...
  • hans-jürgen
  • Roadie
  • 204 Views
  • 2 replies
  • 0 likes
  • Windows
  • 204 Views
  • 2 replies
  • 0 likes

Activity Feed won't update

After updating to the newest version, the activity shown on Spotify consistently shows the same it did weeks ago. The music people are listening to shows up on Facebook right, and I know these are people who use Spotify regularly- I've tried logging ...

  • Casual Listener
  • After updating to the newest version, the activity shown on Spotify consistently shows the same it did weeks ago. The music people are listening to shows up on Facebook right, and I know these are pe...
  • rhonin
  • Casual Listener
  • 3891 Views
  • 7 replies
  • 2 likes
  • Windows
  • 3891 Views
  • 7 replies
  • 2 likes

offline ?

Hello everyone, i'm subscribed to Spotify free. everything was okay until two days ago ... spotify keeps telling me that I doesnt' work when being offline, and that i'm not in the same country as the one set in my profil. the thing is, my computer di...

  • Casual Listener
  • Hello everyone,   i'm subscribed to Spotify free. everything was okay until two days ago ... spotify keeps telling me that I doesnt' work when being offline, and that i'm not in the same cou...
  • Jordi
  • Community Legend
  • 222 Views
  • 3 replies
  • 0 likes
  • Windows
  • 222 Views
  • 3 replies
  • 0 likes

problems

I don't see the current last played artists lists anymore from the people i follow again problems

  • Casual Listener
  • I don't see the current last played artists lists anymore from the people i follow  again problems
  • 150 Views
  • 0 replies
  • 0 likes
  • Windows
  • 150 Views
  • 0 replies
  • 0 likes

Most of my music has gone

Spotify appears to have removed 90% of my saved music. In "Your Music" 90% of my saved songs are gone. Under artists my followed artists are still there but there are no songs saved within any of them. My spotify library had years and years worth of ...

  • Music Fan
  • Spotify appears to have removed 90% of my saved music. In "Your Music" 90% of my saved songs are gone. Under artists my followed artists are still there but there are no songs saved within any of the...
  • Jibber4568
  • Music Fan
  • 994 Views
  • 4 replies
  • 0 likes
  • Windows
  • 994 Views
  • 4 replies
  • 0 likes

Solved!! my desktop spotify UI does not appear

I downloaded spotify for pc and my Ui does not appear. There is nothing when i use the browse area, its completely empty. Can someone help me pls?!

  • Newbie
  • I downloaded spotify for pc and my Ui does not appear. There is nothing when i use the browse area, its completely empty. Can someone help me pls?!
  • OviiiOne
  • Community Legend
  • 959 Views
  • 1 replies
  • 0 likes
  • Windows
  • 959 Views
  • 1 replies
  • 0 likes

Can't Find Album on Artist Page But Can Listen To It Normally

Hi everyone , i've been away from the community for sometime , was on vacation and stuff, but this new issue just made me get back to discuss it. So recently Hardwell's new album was just released, "United We Are" , I discovered it by just looking on...

  • Roadie
  • Hi everyone , i've been away from the community for sometime , was on vacation and stuff, but this new issue just made me get back to discuss it. So recently Hardwell's new album was just released, "...
  • Abner
  • Roadie
  • 2331 Views
  • 5 replies
  • 0 likes
  • Linux
    Windows
  • 2331 Views
  • 5 replies
  • 0 likes

Solved!! Accidentally deleted starred items

Hi folks.
I just accidentally deleted all of my starred items! I was writing a comment on a website and must've accidentally clicked spotify because when I hit CTRL+A then Delete, it nuked all of my starred items.

Is there any way I can get this back?

  • Regular
  • Hi folks.<br>I just accidentally deleted all of my starred items! I was writing a comment on a website and must've accidentally clicked spotify because when I hit CTRL+A then Delete, it nuked a...
  • MattSuda
  • Spotify Star
  • 209 Views
  • 3 replies
  • 0 likes
  • Windows
  • 209 Views
  • 3 replies
  • 0 likes