Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1703 Views

0 replies

2 likes

  • 1703 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145827 Views

83 replies

27 likes

  • 145827 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130873 Views

294 replies

22 likes

  • 130873 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10993 Views

1 replies

6 likes

  • 10993 Views
  • 1 replies
  • 6 likes

Remove my username from the desktop client

I'm using the desktop client on a shared computer. I always disable/uncheck the "remember me" option whenever I log in, but even with the "remember me" option turned off, my username is still there whenever I open the desktop client. Is there any way...

Newbie

I'm using the desktop client on a shared computer. I always disable/uncheck the "remember me" option whenever I log in, but even with the "remember me" option turned off, my username is still there w...

511 Views

0 replies

0 likes

Windows
  • 511 Views
  • 0 replies
  • 0 likes

Unintentionally highjacked my gf's Sonos system

Hi,earlier today while beeing locked in to my girlfiends wifi I played some music from my android phone to her sonos system.Now a few hours later I'm at the other side of town locked into my wifi. Sitting in front of my windows system at my place I s...

Casual Listener

Hi, earlier today while beeing locked in to my girlfiends wifi I played some music from my android phone to her sonos system. Now a few hours later I'm at the other side of town locked into my wifi...

371 Views

0 replies

0 likes

Windows
  • 371 Views
  • 0 replies
  • 0 likes

Solved!! Unable to open the Spotify Windows 10 Desktop Application

I don't know if anybody else if anybody else is having the same problem as me, but when I click on the Application icon it loads up, but it actually doesn't open. Is Spotify going under some maintenance, or is it updating??? Any help please???

Casual Listener

I don't know if anybody else if anybody else is having the same problem as me, but when I click on the Application icon it loads up, but it actually doesn't open. Is Spotify going under some maintena...

xxhatsunemikuxx

Casual Listener

2398 Views

2 replies

0 likes

Windows
  • 2398 Views
  • 2 replies
  • 0 likes

can't get the home screen to look like it's supposed to om my desktop

I just signed up for premium. I am creating a playlist for the first time. I created the playlist, but when I search for a song, the name of the playlist disappears so I can't drag the song into the playlist. help!!!

Newbie

I just signed up for premium.  I am creating a playlist for the first time.  I created the playlist, but when I search for a song, the name of the playlist disappears so I can't drag the so...

236 Views

0 replies

0 likes

Windows
  • 236 Views
  • 0 replies
  • 0 likes

Album by Burning Paper will not play

The album linked below will not play:https://open.spotify.com/album/2pVbII6Q1cDNvgVinyaDuhIt states "The song is unavailable."I have tried on several computers, any ideas?

Regular

The album linked below will not play: https://open.spotify.com/album/2pVbII6Q1cDNvgVinyaDuh It states "The song is unavailable." I have tried on several computers, any ideas?

191 Views

0 replies

0 likes

Windows
  • 191 Views
  • 0 replies
  • 0 likes

I can not make public my playlist

i can not make public playlist

Casual Listener

i can not make public playlist

Hubo

Community Legend

351 Views

1 replies

0 likes

Windows
  • 351 Views
  • 1 replies
  • 0 likes

unavoidable suggestion auto-play after playlist

Recently, suggested songs started playing on their own at the end of a playlist. I'm very picky with my music and I'm not interested in that, so I want to disable it but there doesn't seem to be a way to do that ?

Newbie

Recently, suggested songs started playing on their own at the end of a playlist. I'm very picky with my music and I'm not interested in that, so I want to disable it but there doesn't seem to be a wa...

ErikG

Roadie

320 Views

1 replies

1 likes

Windows
  • 320 Views
  • 1 replies
  • 1 likes

Won't download - Windows

I use Spotify Player for a while now and some issue still is bothering me. The list My Music won't download from itself for offline circumstances, because whenever my Wi-Fi isn't there, some tracks are unavailable and become blacked out (title). Is t...

Casual Listener

I use Spotify Player for a while now and some issue still is bothering me. The list My Music won't download from itself for offline circumstances, because whenever my Wi-Fi isn't there, some tracks a...

278 Views

0 replies

0 likes

Windows
  • 278 Views
  • 0 replies
  • 0 likes

Disconnecting screen stops spotify audio

Hello everyone, I have a setup with two windows PCs sharing one screen+keyboard+mouse. There is a physical KVM (keyboard/video/mouse) switch to switch between PCs. I experience the issue when I listen to spotify on PC1 and switch to PC2 the music sto...

Casual Listener

Hello everyone,   I have a setup with two windows PCs sharing one screen+keyboard+mouse. There is a physical KVM (keyboard/video/mouse) switch to switch between PCs.   I experience the ...

478 Views

0 replies

0 likes

Windows
  • 478 Views
  • 0 replies
  • 0 likes

Solved!! It doesn't start after updating

My lap recently restarted to update some apps, including Spotify. When I open it, it only appears a black window with the toolbar above and seconds after it automatically close. I already restarted my lap again but didn't help.

Visitor

My lap recently restarted to update some apps, including Spotify. When I open it, it only appears a black window with the toolbar above and seconds after it automatically close. I already restarted m...

user-removed

Not applicable

750 Views

4 replies

0 likes

Windows
  • 750 Views
  • 4 replies
  • 0 likes

Errorcode 17

The new version wants to install an even newerversion. It tries to do so automatically (shutting down Spotify and thenrunning the install) but it still runs into Error 17. It would be greatif there was a way to tell it not to auto-update (or fix the ...

Casual Listener

The new version wants to install an even newer version. It tries to do so automatically (shutting down Spotify and then running the install) but it still runs into Error 17. It would be great if t...

308 Views

0 replies

0 likes

Windows
  • 308 Views
  • 0 replies
  • 0 likes

Song after couple seconds skip to few seconds of the end

I've got issues with songs of the old Billy Talent albums (Billy Talent I, II, III and Dead Silence). After couple seconds of playing song skip into last few seconds of it.

Casual Listener

I've got issues with songs of the old Billy Talent albums (Billy Talent I, II, III and Dead Silence). After couple seconds of playing song skip into last few seconds of it.   

322 Views

0 replies

0 likes

Windows
  • 322 Views
  • 0 replies
  • 0 likes

Audio playing through monitor not headset.

Hi, just built a new computer, and I wanted to listen to some music, so I downloaded spotify. The problem is, spotify is playing music through my monitor, and not my headset. I am sure that the headset works, I had just gotten off a skype call. Can a...

Visitor

Hi, just built a new computer, and I wanted to listen to some music, so I downloaded spotify. The problem is, spotify is playing music through my monitor, and not my headset. I am sure that the heads...

dizzeespellz

Casual Listener

10164 Views

2 replies

0 likes

Windows
  • 10164 Views
  • 2 replies
  • 0 likes

Windows 10 Spotify issue with youtube

Hi,I have an issue with spotify with my play button on my keyboard. Usualy when i press play it pauses/plays the song. But when i watch a youtube video and press the play/pause button on my keyboard i'm unable to use the button untill i restart my pc...

Newbie

Hi, I have an issue with spotify with my play button on my keyboard. Usualy when i press play it pauses/plays the song. But when i watch a youtube video and press the play/pause button on my keyboar...

Quepa

Roadie

358 Views

1 replies

0 likes

Windows
  • 358 Views
  • 1 replies
  • 0 likes

Spotify scrolls back

Hi guys, I am having a problem with scrolling on desktop Spotify.So let's say I am on my Albums library, I am scrolling the page up, but with every "scroll up" the page "scrolls back" slightly. If I am dragging the scroll bar it's fine, but whenever ...

Visitor

Hi guys, I am having a problem with scrolling on desktop Spotify. So let's say I am on my Albums library, I am scrolling the page up, but with every "scroll up" the page "scrolls back" slightly. I...

309 Views

0 replies

0 likes

Windows
  • 309 Views
  • 0 replies
  • 0 likes

So notifications are crippled now?

I know you've removed the notification bell, but is there no other place where I can see when the artists that I follow uploads a new song? Push notifications is a joke, if I'm at work and get a push notification I now have to have it there for the w...

Casual Listener

I know you've removed the notification bell, but is there no other place where I can see when the artists that I follow uploads a new song?  Push notifications is a joke, if I'm at work and get...

luckyslay

Casual Listener

668 Views

2 replies

1 likes

Windows
  • 668 Views
  • 2 replies
  • 1 likes

My media hotkeys wont work

So my hotkeys (example "fn+F9" is pause) wont work and i dont know why. They are not broken its just that the hotkeys wont work. Never mind i found a program that was taking up my hotkeys things

Newbie

So my hotkeys (example "fn+F9" is pause) wont work and i dont know why. They are not broken its just that the hotkeys wont work.   Never mind i found a program that was taking up my hotkeys th...

270 Views

0 replies

0 likes

Windows
  • 270 Views
  • 0 replies
  • 0 likes

[bug] Can't play current song when changing audio output

I have a laptop winth Windows 10 x64 installed, and I use many devices for playing music (laptop's speakers, headpohones, bluetooth headphones, audio output on HDMI port, audio output on docking station). When I start playing music, it's fine, but wh...

Regular

I have a laptop winth Windows 10 x64 installed, and I use many devices for playing music (laptop's speakers, headpohones, bluetooth headphones, audio output on HDMI port, audio output on docking stat...

b8i

Music Fan

7525 Views

7 replies

34 likes

Windows
  • 7525 Views
  • 7 replies
  • 34 likes

Spotify Start Tab

In the Android app, there is a wonderful tab called "Start" which I miss very much in the desktop app. Is there any chance this "Start" page could soon be introduced to the desktop version as well?

Gig Goer

In the Android app, there is a wonderful tab called "Start" which I miss very much in the desktop app. Is there any chance this "Start" page could soon be introduced to the desktop version as well?

393 Views

0 replies

0 likes

Windows
  • 393 Views
  • 0 replies
  • 0 likes

Please help me !!!!

  I am getting bug errors like this  

Casual Listener

    I am getting bug errors like this    

Bittencourt

Spotify Star

356 Views

3 replies

0 likes

Windows
  • 356 Views
  • 3 replies
  • 0 likes