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Ongoing Issues

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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46626 Views
  • 77 replies
  • 26 likes
  • 46626 Views
  • 77 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 73048 Views
  • 268 replies
  • 21 likes
  • 73048 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5129 Views
  • 1 replies
  • 6 likes
  • 5129 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145190 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145190 Views
  • 0 replies
  • 26 likes

Solved!! Can't Open Spotify or Uninstall

I have an issue... it is getting me mad.. I start up my spotify, nothing shows up, I go to my task manager, spotify is a background proccess, I was listening to it when I went to bed, then I came home from school and it was closed. so I opened it up,...

  • Newbie
  • I have an issue... it is getting me mad.. I start up my spotify, nothing shows up, I go to my task manager, spotify is a background proccess, I was listening to it when I went to bed, then I came hom...
  • violetpicasso
  • Casual Listener
  • 1127 Views
  • 8 replies
  • 0 likes
  • Windows
  • 1127 Views
  • 8 replies
  • 0 likes

Icons in sidebar missing

Noticed after update to 1.0.47.13.gd8e05b1f that icons of functions like "Browse", "Radio" and "Your music" are missing in the left sidebar in windows desktop client. Is that a bug or is it a feature implemented intentionally in the newer version? I ...

  • Newbie
  • Noticed after update to 1.0.47.13.gd8e05b1f  that icons of functions like "Browse", "Radio" and "Your music" are missing in the left sidebar in windows desktop client.   Is that a bu...
  • 204 Views
  • 0 replies
  • 1 likes
  • Windows
  • 204 Views
  • 0 replies
  • 1 likes

Clicking artist says "Can't be found" but I can play their music saved in my playlist just fine

So I was trying to look up some of the artists whose songs I've saved to some playlists. I was mainly curious to see if their Spotify artist page would name the genre of music they make. So I clicked ODESZA from who I saved a few songs, but Spotify t...

  • Casual Listener
  • So I was trying to look up some of the artists whose songs I've saved to some playlists. I was mainly curious to see if their Spotify artist page would name the genre of music they make.   So ...
  • 125 Views
  • 0 replies
  • 0 likes
  • Windows
  • 125 Views
  • 0 replies
  • 0 likes

Problem with finding songs in playlist when there is a song named asterisk.

If you have a called '*' in a playlist, it acts as a "catch-all" when typing to find tunes. This means that you cannot find any songs that are located beneath the '*' song in the playlist. This can be recreated by adding the album "Before the Dawn He...

  • Casual Listener
  • If you have a called '*' in a playlist, it acts as a "catch-all" when typing to find tunes. This means that you cannot find any songs that are located beneath the '*' song in the playlist.   T...
  • 197 Views
  • 0 replies
  • 0 likes
  • Windows
  • 197 Views
  • 0 replies
  • 0 likes

Spotify don't remember last played song or queue list on restart

When I've a long list of queued songs and/or playing from a playlist and I turn off Spotify or my computer and the app won't remember the queue or the last song in a playlist I played from recently.Sometimes it starts up with a song and queue that I ...

  • Casual Listener
  • When I've a long list of queued songs and/or playing from a playlist and I turn off Spotify or my computer and the app won't remember the queue or the last song in a playlist I played from recently. ...
  • Blueberry
  • Roadie
  • 3142 Views
  • 3 replies
  • 11 likes
  • Windows
  • 3142 Views
  • 3 replies
  • 11 likes

Windows app crashing upon launch

Hi. Recently Spotify has started crashing on launch on one of my PCs.. App starts up - but screen stays black and eventually program shuts down.Windows 10. Account is OK as works fine on other devices.Just tried logging all other devices off and rein...

  • Newbie
  • Hi. Recently Spotify has started crashing on launch on one of my PCs.. App starts up - but screen stays black and eventually program shuts down. Windows 10. Account is OK as works fine on other de...
  • nurshyuhaida
  • Newbie
  • 247 Views
  • 2 replies
  • 0 likes
  • Windows
  • 247 Views
  • 2 replies
  • 0 likes

Local MP3 file "not available".

Hey guys. I downloaded Princess Nokia's free mixtape and would love to add some of the songs to my playlists. The songs are in MP3 format. However, whenever I try to play the songs in Spotify, I get the following error message: I don't have this issu...

Spotify.JPG
  • Newbie
  • Hey guys.   I downloaded Princess Nokia's free mixtape and would love to add some of the songs to my playlists. The songs are in MP3 format. However, whenever I try to play the songs in Spotif...
  • 315 Views
  • 0 replies
  • 0 likes
  • Windows
  • 315 Views
  • 0 replies
  • 0 likes

Odd window resolution

Brief description of the issue:Using spotify in full screen has and odd resolution of 1936x1066, on a 1920x1080 display, seems to have some weird effects.Effects include:Fullscreening while hovering on both monitors will create a small line on the ot...

2017-01-26 (9)_LI.jpg 2017-01-26 (11).png
  • Gig Goer
  • Brief description of the issue: Using spotify in full screen has and odd resolution of 1936x1066, on a 1920x1080 display, seems to have some weird effects. Effects include: Fullscreening while ho...
  • 930 Views
  • 0 replies
  • 0 likes
  • Windows
  • 930 Views
  • 0 replies
  • 0 likes

All songs not showing under a saved album.

The Spotify client updated today to 1.0.47.13 and now when I click on any saved album, it's not showing the full track listing. It's doing this for all of them. An example is in the attachment. Oops! Nevermind. I restarted the client and that helped....

  • Gig Goer
  • The Spotify client updated today to 1.0.47.13 and now when I click on any saved album, it's not showing the full track listing. It's doing this for all of them.   An example is in the att...
  • 1451 Views
  • 0 replies
  • 0 likes
  • Windows
  • 1451 Views
  • 0 replies
  • 0 likes

Problem downloading songs in windows 10

I'm a premium user but the "download" switch doesnt appear in "Your Music" > Songs. I want to download the songs from the the songs i clicked "Save to Your Music", cut the **bleep** about making the songs i want to download into a playlist and downlo...

  • Newbie
  • I'm a premium user but the "download" switch doesnt appear in "Your Music" > Songs.   I want to download the songs from the the songs i clicked "Save to Your Music", cut the **bleep** about...
  • itu_
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • Windows
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! removal of devices tab

i have spotify premium and read that i can sync all my music into my ipod third generation. what i read said that to sync the music to the ipod the devices tab needed to be oppened i looked and looked and cant find it. is there any other way i can sy...

  • Newbie
  • i have spotify premium and read that i can sync all my music into my ipod third generation. what i read said that to sync the music to the ipod the devices tab needed to be oppened i looked and looke...
  • MattSuda
  • Spotify Star
  • 940 Views
  • 2 replies
  • 0 likes
  • Windows
  • 940 Views
  • 2 replies
  • 0 likes

Saving Songs vs Saving Albums

This only seems to happen on the windows desktop client for me (i havent tested this from my Mac), but songs that are part of albums that I have saved dont appear in my saved songs list. Example: I want to add a full album to my library, so I click t...

  • Newbie
  • This only seems to happen on the windows desktop client for me (i havent tested this from my Mac), but songs that are part of albums that I have saved dont appear in my saved songs list.  Exampl...
  • 396 Views
  • 0 replies
  • 1 likes
  • Windows
  • 396 Views
  • 0 replies
  • 1 likes

Play all songs

So, a month ago before an update I could click on an artist on my saved artists and it would display only the songs and/or albums I saved for said artist. Now if I click on any artist it takes me directly to the artists page (which of course I don't ...

  • Regular
  • So, a month ago before an update I could click on an artist on my saved artists and it would display only the songs and/or albums I saved for said artist. Now if I click on any artist it takes me dir...
  • 522 Views
  • 0 replies
  • 1 likes
  • Windows
  • 522 Views
  • 0 replies
  • 1 likes

suddenly 2 ps4s on my devices list??

Today when I started playing music on spotify I noticed 2 playstation 4s available under devices named "PS4-233" and "PS4-392". I have never used a ps4 in my life. I am using facebook to login on my spotify and have 2 step verification on my facebook...

  • Newbie
  • Today when I started playing music on spotify I noticed 2 playstation 4s available under devices named "PS4-233" and "PS4-392". I have never used a ps4 in my life. I am using facebook to lo...
  • 174 Views
  • 0 replies
  • 0 likes
  • Windows
  • 174 Views
  • 0 replies
  • 0 likes

Volume control with active speakers

Hi, I've got active/self-powered speakers, which are connected to my pc via USB. Changing the volume with my media buttons on the keyboard does not work, as the windows volume is triggered, which has no effect on my speaker's volume. However, when ch...

  • Newbie
  • Hi,   I've got active/self-powered speakers, which are connected to my pc via USB. Changing the volume with my media buttons on the keyboard does not work, as the windows volume is triggered, ...
  • itu_
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • Windows
  • 513 Views
  • 1 replies
  • 0 likes

Playist Recommended Songs Problem.

Hello everybody, i have a problem about which is defined at title. I have created too much playists. Only one of my playist, i can not see the recommended songs in this playist. Other playists there have Recommended Song Optional. For instance K O R ...

p1.jpg p2.jpg
  • Casual Listener
  • Hello everybody, i have a problem about which is defined at title. I have created too much playists. Only one of my playist, i can not see the recommended songs in this playist. Other playists there ...
  • Test89
  • Casual Listener
  • 284 Views
  • 1 replies
  • 0 likes
  • Windows
  • 284 Views
  • 1 replies
  • 0 likes

Playlist sorting options

Playlists cannot be dragged into a new playlist folder unless it already contains a playlist Steps to reproduce on Windows1. Create a new playlist folder2. Attempt to drag an existing playlist into this folder3. Playlist is not moved Not, this bug ca...

  • Newbie
  • Playlists cannot be dragged into a new playlist folder unless it already contains a playlist   Steps to reproduce on Windows 1. Create a new playlist folder 2. Attempt to drag an existing pl...
  • 154 Views
  • 0 replies
  • 0 likes
  • Windows
  • 154 Views
  • 0 replies
  • 0 likes

Solved!! Spotify plays all local files songs that I just added, then doesn't play them at all

I have a playlist of 100+ songs and when I put new local files songs in it and sync them to my iPad spotify plays all of them randomly, and once I skip through them it dosen't play them at all when I hit shuffle, it only plays other songs in my playl...

  • Casual Listener
  • I have a playlist of 100+ songs and when I put new local files songs in it and sync them to my iPad spotify plays all of them randomly, and once I skip through them it dosen't play them at all when I...
  • OrangeLord
  • Casual Listener
  • 295 Views
  • 1 replies
  • 0 likes
  • Windows
  • 295 Views
  • 1 replies
  • 0 likes

CANT FIND A SONG

I can't find the song Teach Me How by Dirt Poor Robins. Its on the CD The Cage, but it isnt of spotify or anywhere else really. Can anyone help?

  • Newbie
  • I can't find the song Teach Me How by Dirt Poor Robins. Its on the CD The Cage, but it isnt of spotify or anywhere else really. Can anyone help?
  • nsmith1
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • Windows
  • 248 Views
  • 1 replies
  • 0 likes

Server zusammenbruch ?

Hallo, Kann seid etwa 13 Uhr kein Spotify mehr hören, es meint immer ich sei Offline.Meine Internet Verbindung besteht aber ganz normal, und da die Spotify.com/de Seite 3 Minuten braucht um zu laden (jede andere unter 3 Sekunden) würde ich mal an ein...

  • Newbie
  • Hallo, Kann seid etwa 13 Uhr kein Spotify mehr hören, es meint immer ich sei Offline. Meine Internet Verbindung besteht aber ganz normal, und da die Spotify.com/de Seite 3 Minuten braucht um zu lade...
  • 194 Views
  • 0 replies
  • 0 likes
  • Windows
  • 194 Views
  • 0 replies
  • 0 likes