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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1416 Views

0 replies

2 likes

  • 1416 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144667 Views

83 replies

27 likes

  • 144667 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129448 Views

294 replies

22 likes

  • 129448 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10901 Views

1 replies

6 likes

  • 10901 Views
  • 1 replies
  • 6 likes

Solved!! Find Friends - "None of your Facebook friends are on Spotify" YES MY FACEBOOK ACCOUNT IS LINKED

I created a new Facebook profile recently, and made a new Spotify account and subscription by signing up with my email, THEN conecting my Facebook account. I am able to use the app to share tracks to my timeline, so I know it is connected. However, I...

Casual Listener

I created a new Facebook profile recently, and made a new Spotify account and subscription by signing up with my email, THEN conecting my Facebook account. I am able to use the app to share tracks to...

Lucas_Morandi

Newbie

3370 Views

5 replies

0 likes

Windows
  • 3370 Views
  • 5 replies
  • 0 likes

Win10 Desktop app unresponsive after using mobile player on Android

Brief description of the issue:I use the Win10 desktop app in the morning. At lunch time I take android spotify with me when I'm out. When i return to my desktop spotify shows a green bar (spotify connect?) along the bottom which says i am listening ...

Newbie

Brief description of the issue: I use the Win10 desktop app in the morning. At lunch time I take android spotify with me when I'm out. When i return to my desktop spotify shows a green bar (spo...

willboyd97

Gig Goer

449 Views

1 replies

0 likes

Windows
  • 449 Views
  • 1 replies
  • 0 likes

Spotify stops playing music after remote desktop connection toggle.

Reports can't play song. Need to start task manager and close any spotify apps. Then restart to get it working. Win10 Surface Pro 4.

Casual Listener

Reports can't play song. Need to start task manager and close any spotify apps. Then restart to get it working. Win10 Surface Pro 4.

theFOHguy

Casual Listener

4023 Views

4 replies

3 likes

Windows
  • 4023 Views
  • 4 replies
  • 3 likes

Solved!! Podcasts on desktop?

So i was listening to some podcasts on my phone, but when I'm at home I use Spotify on my computer. I can't seem to find the podcasts that I follow on my computer though. The only way I could do so is starting it on my phone and then connecting it to...

Regular

So i was listening to some podcasts on my phone, but when I'm at home I use Spotify on my computer. I can't seem to find the podcasts that I follow on my computer though. The only way I could do so i...

cchuck

Casual Listener

94079 Views

86 replies

77 likes

Windows
  • 94079 Views
  • 86 replies
  • 77 likes

Superuser Contribution Smooth scroll everywhere now but bugged

First you devs should now that not everyone likes it. I am one of those ppl. My operating system Windows never had such feature and I am absolutely used to standard scrolling everywhere. But now you implemented it. There should be option to turn off ...

Visitor

First you devs should now that not everyone likes it. I am one of those ppl. My operating system Windows never had such feature and I am absolutely used to standard scrolling everywhere. But now you ...

Maatie

Newbie

5244 Views

23 replies

16 likes

Windows
  • 5244 Views
  • 23 replies
  • 16 likes

Solved!! "This song is not available. If you have the file on your computer you can import it."

I've exhausted most options to fix the issue and nothings worked. I've gone through 3 different similiar posts and none of those solutions worked. I've tried:- Restarting PC- Logging out and reinstalling- Flipping between offline and online mode (tho...

Casual Listener

I've exhausted most options to fix the issue and nothings worked. I've gone through 3 different similiar posts and none of those solutions worked.   I've tried: - Restarting PC - Logging out...

guidolambertini

Casual Listener

6014 Views

6 replies

0 likes

Windows
  • 6014 Views
  • 6 replies
  • 0 likes

Solved!! This song is not available. if you have the file on your computer you can import it

Earlier today I tried to play a song, and the blue notifcation is starting This song is not available. if you have the file on your computer you can import it. It worked fine yesterday. I reinstalled spotify to no avail.Im on windows 10, and I have a...

Casual Listener

Earlier today I tried to play a song, and the blue notifcation is starting This song is not available. if you have the file on your computer you can import it. It worked fine yesterday. I r...

HPotas

Newbie

34727 Views

33 replies

0 likes

Windows
  • 34727 Views
  • 33 replies
  • 0 likes

Solved!! Nummer kan niet worden afgespeeld

We hebben hier Spotify Premium (via KPN) met een goede internet verbinding en Windows 10. Na 1,5 nummer stopt het nummer ermee en krijgen we de melding: Het huidige nummer kan niet worden afgespeeld. We hebben al wat gegoogled, maar het enige wat we ...

Newbie

We hebben hier Spotify Premium (via KPN) met een goede internet verbinding en Windows 10.    Na 1,5 nummer stopt het nummer ermee en krijgen we de melding: Het huidige nummer kan niet wor...

Bellefleur1966

Newbie

30248 Views

9 replies

1 likes

Windows
  • 30248 Views
  • 9 replies
  • 1 likes

This song isn't available. If this data is on your desktop, you can import it.

Hello, I bought Spotify Premium, but i can't play any songs. On my phone everything works fine. I get this error: Translated in my bad English it says: This song isn't available. If this data is on your desktop, you can import it. Maybe someone is ab...

Newbie

Hello,   I bought Spotify Premium, but i can't play any songs. On my phone everything works fine.    I get this error:      Translated in my bad English it sa...

wipsan15

Newbie

863 Views

2 replies

1 likes

Windows
  • 863 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Lyrics feature unavailable

Hey Community! Just a heads up that our Lyrics feature on desktop is currently unavailable as we're making some big improvements to the feature. We'll share more updates soon. We can also confirm our partnership with Musixmatch is ending. It was a gr...

Spotify

Hey Community!   Just a heads up that our Lyrics feature on desktop is currently unavailable as we're making some big improvements to the feature. We'll share more updates so...

Lilia2170

Newbie

661226 Views

1005 replies

117 likes

  • 661226 Views
  • 1005 replies
  • 117 likes

Solved!! [Windows 10] Lyrics Wont Show

Simple, the lyrics will not show when I press the button while using the Desktop App for Windows 10. it just shows a gray screen. I reonnected to the internet, restarted my computer, reinstalled spotify and tried everything in other trouble shooting ...

Newbie

Simple, the lyrics will not show when I press the button while using the Desktop App for Windows 10. it just shows a gray screen. I reonnected to the internet, restarted my computer, reinstalled spot...

narpin

Newbie

15360 Views

10 replies

0 likes

Windows
  • 15360 Views
  • 10 replies
  • 0 likes

Solved!! How to get total play count of a track given their ID

Hi, How do I get total play count for this song? https://api.spotify.com/v1/tracks/2Ub01ptSMqI6iBvq1E2Pji I want to know how many times this track has been played (global play count by all spotify users) to date since the beginning of time. Which Spo...

Casual Listener

Hi,   How do I get total play count for this song?   https://api.spotify.com/v1/tracks/2Ub01ptSMqI6iBvq1E2Pji   I want to know how many times this track has been played (glo...

Galarneau

Newbie

30490 Views

2 replies

5 likes

Windows
  • 30490 Views
  • 2 replies
  • 5 likes

Browse content not refreshing

The content in the browse section of the desktop app no longer refreshes and there is no way to force a reload. The only thing you can do is close spotify and re-open it. This is with regard to the playlist rotator. This morning, it had music suggest...

Casual Listener

The content in the browse section of the desktop app no longer refreshes and there is no way to force a reload.   The only thing you can do is close spotify and re-open it.   This is wi...

heyhayden

Newbie

1681 Views

3 replies

4 likes

Windows
  • 1681 Views
  • 3 replies
  • 4 likes

Solved!! WHERE ARE MY NOTIFICATIONS (desktop in-app?)

HI So theres in-app notifications in the bottom left of the Web Player, along with my profile, settings and messages. However, in my desktop app (I'm using Windows 10) I can't seem to find it? I have messages next to my profile (top right) , but no n...

Regular

HI    So theres in-app notifications in the bottom left of the Web Player, along with my profile, settings and messages.   However, in my desktop app (I'm using Windows 10) I can't...

teemu76

Newbie

36992 Views

19 replies

7 likes

Windows
  • 36992 Views
  • 19 replies
  • 7 likes

Shuffling results in alphabetically similar playlists when using a remote device

Spotify creates oddly balanced shuffle queues when playing from an 800 song playlist, controled from another machine. To recreate the issue, try this for yourself: Start by listening to any song, in this example. "Lateralus" by Tool. The playlist is ...

Regular

Spotify creates oddly balanced shuffle queues when playing from an 800 song playlist, controled from another machine.   To recreate the issue, try this for yourself:   Start by listenin...

Spongeloaf

Regular

2137 Views

5 replies

3 likes

Windows
  • 2137 Views
  • 5 replies
  • 3 likes

Superuser Contribution can't shuffle my queue (new or existing)

I have a problem with the Shuffle function. Spotify 1.0.28.87 on Windows 10. My problem is that I have a queue that I want to shuffle, eg. I'm adding some random albums to my queue that I would like to listen to today. Then I hit the shuffle button, ...

Casual Listener

I have a problem with the Shuffle function.  Spotify 1.0.28.87 on Windows 10.    My problem is that I have a queue that I want to shuffle, eg. I'm adding some random albums to ...

PropaneMilo

Newbie

45306 Views

46 replies

26 likes

Windows
  • 45306 Views
  • 46 replies
  • 26 likes

Solved!! Certain local files not available

I have an album of 17 songs, MP3, all work fine with Windows Media Player. I added them to my Spotify local files (I'm used to how to do this properly) but only the first two songs can be played through Spotify. The third one is appearantly automatic...

Music Fan

I have an album of 17 songs, MP3, all work fine with Windows Media Player.    I added them to my Spotify local files (I'm used to how to do this properly) but only the first two songs can...

MrMaikiu

Newbie

32919 Views

7 replies

4 likes

Windows
  • 32919 Views
  • 7 replies
  • 4 likes

Spotify Crashes when trying to open Local Files

I can open the local files tab but if I leave it to try parse all my music (around 25,000 files) spotify will just crash, this never happened in older versions and has only begun to happen recently.The quickest workaround I can think of is to give us...

Music Fan

I can open the local files tab but if I leave it to try parse all my music (around 25,000 files) spotify will just crash, this never happened in older versions and has only begun to happen recently. ...

user-removed

Not applicable

7073 Views

11 replies

3 likes

Windows
  • 7073 Views
  • 11 replies
  • 3 likes

Solved!! Facebook Error code 3

I was just logged into my spotify on my android device an hour ago. Got home went to open spofity desktop (windows 10) and I got a The Username or Password is incorrect (Error code: 3) Went back to my phone and was logged out of there as well and cou...

Casual Listener

I was just logged into my spotify on my android device an hour ago. Got home went to open spofity desktop (windows 10) and I got a     The Username or Password is incorrect (Error code: 3...

eriswicked

Newbie

5424 Views

9 replies

0 likes

Windows
  • 5424 Views
  • 9 replies
  • 0 likes

Solved!! Se puede escojer el disco duro donde guardar las canciones offline?

Muy buenas, tengo un pequeño problema, justo hoy me he dado de alta en spotify premium y he puesto mis listas de reproducion en modo offline. El problema es que las canciones se guardan en el disco duro C, que en mi caso es un disco duro solido de ta...

Casual Listener

Muy buenas,   tengo un pequeño problema, justo hoy me he dado de alta en spotify premium y he puesto mis listas de reproducion en modo offline. El problema es que las canciones se guardan en e...

user-removed

Not applicable

6425 Views

2 replies

0 likes

Windows
  • 6425 Views
  • 2 replies
  • 0 likes