Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • Rim4
  • Gig Goer
  • 74653 Views
  • 79 replies
  • 27 likes
  • 74653 Views
  • 79 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Nekse
  • Casual Listener
  • 89447 Views
  • 285 replies
  • 22 likes
  • 89447 Views
  • 285 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6408 Views
  • 1 replies
  • 6 likes
  • 6408 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146892 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146892 Views
  • 0 replies
  • 26 likes

Some songs from a downloaded playlist are greyed out when I'm offline

Hi, I have several playlists that I've downloaded to play when I don't have internet access. However, on some of the mixes, a portion of the songs are greyed out when I'm offline. But when I'm online, those songs are suddenly available and no longer ...

  • Casual Listener
  • Hi, I have several playlists that I've downloaded to play when I don't have internet access.   However, on some of the mixes, a portion of the songs are greyed out when I'm offline.   B...
  • 430 Views
  • 0 replies
  • 0 likes
  • Windows
  • 430 Views
  • 0 replies
  • 0 likes

Streaming Windows 10 Denon Premium

Cannot Stream from Windows 10 to Denon Supported Receiver with Premium Account. Upgraded to a new laptop, Surface Book, and can no longer stream from Win10/Spotify Premium to my Denon supported receiver, X2100W. Laptop and receiver are on the same ne...

  • Casual Listener
  • Cannot Stream from Windows 10 to Denon Supported Receiver with Premium Account.   Upgraded to a new laptop, Surface Book, and can no longer stream from Win10/Spotify Premium to my Denon s...
  • 446 Views
  • 0 replies
  • 0 likes
  • Windows
  • 446 Views
  • 0 replies
  • 0 likes

Can't play current song.

Hello, I'm actually a premium user and I'm using the local files feature. I make a playlist with local files and download it so i can listen to it on my phone. The problem is that lately most of my Local Files can't be played on my computer.I have se...

  • Newbie
  • Hello, I'm actually a premium user and I'm using the local files feature. I make a playlist with local files and download it so i can listen to it on my phone. The problem is that lately most of my L...
  • 192 Views
  • 0 replies
  • 0 likes
  • Windows
  • 192 Views
  • 0 replies
  • 0 likes

Spotify crash Windows [Solution]

Hi,i had a bug recently where spotify wouldn't start. I opened it, but after the window popped up, it crashed without any message.So i was trying to:-Reinstall, didn't work.-Cleaning Appdata from existing Spotify data, didn't work.-Restarting PC, did...

  • Newbie
  • Hi, i had a bug recently where spotify wouldn't start. I opened it, but after the window popped up, it crashed without any message. So i was trying to: -Reinstall, didn't work. -Cleaning Appdata ...
  • 219 Views
  • 0 replies
  • 0 likes
  • Windows
  • 219 Views
  • 0 replies
  • 0 likes

Solved!! Selecting Multiple Songs at Once

I used to be able to select multiple songs at a time by clicking and dragging my mouse over them, but I haven't been able to use this feature for at least a few months now. I have really large playlists, so it's very inconvenient not to have this ava...

  • Casual Listener
  • I used to be able to select multiple songs at a time by clicking and dragging my mouse over them, but I haven't been able to use this feature for at least a few months now. I have really large p...
  • wheeloch
  • Casual Listener
  • 696 Views
  • 2 replies
  • 0 likes
  • Windows
  • 696 Views
  • 2 replies
  • 0 likes

Spotify won't launch

I have no problems launching spotify at home on my HP computer, but at work, it will no longer launch. It briefly flashes as if it's going to work, and then immediately closes. I've tried uninstalling and reinstalling multiple times and changing comp...

  • Newbie
  • I have no problems launching spotify at home on my HP computer, but at work, it will no longer launch. It briefly flashes as if it's going to work, and then immediately closes. I've tried uninstallin...
  • 244 Views
  • 0 replies
  • 0 likes
  • Windows
  • 244 Views
  • 0 replies
  • 0 likes

Error code 17! Help

WHen i try to install the Spotify program, I get the error message 17- the program couldnt be started. I am using Windows 7. Can anyone explain how to solve this? Would be very grateful.

  • Newbie
  • WHen i try to install the Spotify program, I get the error message 17- the program couldnt be started. I am using Windows 7. Can anyone explain how to solve this?   Would be very grateful.
  • 189 Views
  • 0 replies
  • 0 likes
  • Windows
  • 189 Views
  • 0 replies
  • 0 likes

Unable to clear queue

Hi, I am using the desktop client on windows 10. I am unable to reset the queue to play the track I want to. It is a local file. I am also unable to remove songs from the queue by using the 'right mouse option' Stopping the current playing track and ...

  • Newbie
  • Hi, I am using the desktop client on windows 10. I am unable to reset the queue to play the track I want to. It is a local file. I am also unable to remove songs from the queue by using the 'rig...
  • 240 Views
  • 0 replies
  • 0 likes
  • Windows
  • 240 Views
  • 0 replies
  • 0 likes

The Friend Feed failed to load

Both on my computer and on my laptop my friend's activity doesn't work. Anyone who knows what to do?

  • Regular
  • Both on my computer and on my laptop my friend's activity doesn't work. Anyone who knows what to do?  
  • Nico
  • Community Legend
  • 2269 Views
  • 12 replies
  • 1 likes
  • Windows
  • 2269 Views
  • 12 replies
  • 1 likes

Can't play the current song.

Hello. I've been using Spotify since 2013 and I'm having a problem I've never encountered before on Desktop (v 1.0.44.100) and it's driving me crazy. As the title speaks for itself, I'm getting this error every now and then since the new update. I've...

  • Casual Listener
  • Hello. I've been using Spotify since 2013 and I'm having a problem I've never encountered before on Desktop (v 1.0.44.100) and it's driving me crazy. As the title speaks for itself, I'm getting ...
  • dörni
  • Casual Listener
  • 830 Views
  • 7 replies
  • 1 likes
  • Windows
  • 830 Views
  • 7 replies
  • 1 likes

Spotify keeps stopping playing songs because "present song cannot be played"

Spotify keeps stopping playing songs, after ca. 10 seconds, and displays that the present song cannot be played. I've never had this problem before. * Spotify desktop app 1.0.44.100* premium account* Windows 7* perfect internet (yet, Spotify is even ...

  • Casual Listener
  • Spotify keeps stopping playing songs, after ca. 10 seconds, and displays that the present song cannot be played. I've never had this problem before.   * Spotify desktop app 1.0.44.100 * premi...
  • 209 Views
  • 0 replies
  • 0 likes
  • Windows
  • 209 Views
  • 0 replies
  • 0 likes

Desktop app looks different on different computers

On my pc at work (win 7) I have the - I believe - freshest version of the spotify desktop app (1.0.44.100.ga60c0ce1), with the control buttons in the middle over the status bar (which is really bad btw, because it takes more space than when it's in t...

  • Casual Listener
  • On my pc at work (win 7) I have the - I believe - freshest version of the spotify desktop app (1.0.44.100.ga60c0ce1), with the control buttons in the middle over the status bar (which is really bad b...
  • 618 Views
  • 0 replies
  • 0 likes
  • Windows
  • 618 Views
  • 0 replies
  • 0 likes

Advance the tempo of the song. Bar locked.

I can not move the song time bar. Has this option been withdrawn?Example attached.Version 1.0.44.100.ga60c0ce1

  • Casual Listener
  • I can not move the song time bar. Has this option been withdrawn? Example attached. Version 1.0.44.100.ga60c0ce1
  • MartinStoichkov
  • Community Legend
  • 359 Views
  • 3 replies
  • 0 likes
  • Windows
  • 359 Views
  • 3 replies
  • 0 likes

Find Friends

My spotify is connected to facebook however, when I click "Find Friends" it says "Sorry, we couldn't load friends to follow." But if I manually search for a friend that uses spotify and is also a friend on facebook, it will show their name. Is there ...

  • Newbie
  • My spotify is connected to facebook however, when I click "Find Friends" it says "Sorry, we couldn't load friends to follow." But if I manually search for a friend that uses spotify and is also a fri...
  • Chrisssayy
  • Casual Listener
  • 376 Views
  • 1 replies
  • 2 likes
  • Windows
  • 376 Views
  • 1 replies
  • 2 likes

Removed album(Just Windows)

Hi Guys, https://open.spotify.com/album/2jGG5Ao9GvTuil2pSfO01o This album disappeared from the Musician's playlist. That's fair but problem is i can reach with my android phone this album. I can download, i can listen but with windows it looks grey. ...

  • Newbie
  • Hi Guys,   https://open.spotify.com/album/2jGG5Ao9GvTuil2pSfO01o  This album disappeared from the Musician's playlist. That's fair but problem is i can reach with my android phone this a...
  • 157 Views
  • 0 replies
  • 0 likes
  • Windows
  • 157 Views
  • 0 replies
  • 0 likes

Solved!! Ver listas creadas en mi pc en mi iphone

Buenas soy nuevo en Spotify y quisiera saber como hago para ver las listas creadas en mi pc desde mi Iphone y viceversa.

  • Casual Listener
  • Buenas soy nuevo en Spotify y quisiera saber como hago para ver las listas creadas en mi pc desde mi Iphone y viceversa.
  • itu_
  • Community Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • Windows
  • 459 Views
  • 1 replies
  • 0 likes

Question about Daily Mixes

If I ban a song from one of my daily mixes, does that also mean that it won't come up in my others? A couple of my mixes are really similar so I'm trying to ban some songs that don't fit but still would like them to appear in the mix that they belong...

  • Casual Listener
  • If I ban a song from one of my daily mixes, does that also mean that it won't come up in my others? A couple of my mixes are really similar so I'm trying to ban some songs that don't fit but still wo...
  • 176 Views
  • 0 replies
  • 0 likes
  • Windows
  • 176 Views
  • 0 replies
  • 0 likes

Error 408

Hi there, I live in Italy and I never used spotify outside of my country but the last days I got this error popping up everytime I try to login, I tried to contact the support and they told me to check this forum but I couldnt find a proper solution....

  • Newbie
  • Hi there, I live in Italy and I never used spotify outside of my country but the last days I got this error popping up everytime I try to login, I tried to contact the support and they told me to che...
  • 196 Views
  • 0 replies
  • 0 likes
  • Windows
  • 196 Views
  • 0 replies
  • 0 likes

Spotify app for Windows 10 - Windows phones, Tablets, PC and Xbox One

I have been trying to get Spotify loaded in Windows 10. I have spent hours reading and trying different solutions without success. Using Windows Safe mode I can get Spotify loaded. When I reboot I can get logged in, but then it exits the application ...

  • Newbie
  • I have been trying to get Spotify loaded in Windows 10. I have spent hours reading and trying different solutions without success. Using Windows Safe mode I can get Spotify loaded. When I r...
  • 202 Views
  • 0 replies
  • 0 likes
  • Windows
  • 202 Views
  • 0 replies
  • 0 likes