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[Guzo2]

Plan

Free/Premium

Country

USA

Device

(Samsung Galaxy 9, Windows 10 PC)

Operating System

(Android Oreo, Windows 10,etc.)

My Question or Issue

Having trouble logging into spotify PC app and webplayer.

When I log in on PC app it says something about it being blocked by the firewall, although it is not blocked the app is allowed through the firewall and i have even turned off the firewall still doesnt work.

When i log into webplayer it says the error in the title. ^^^

The only thing that works is the app on my samsung phone (android)

What could this be?

[Elena · Accepted solution]

Hey there @Guzo2,

Thanks for reaching out about this here in the Community!

There are a few things you could try to solve this and we'd recommend staring with these: 

• Disable any antivirus software temporarily to see if that helps - if it does, make sure to set Spotify as an exception

• Turn off any VPN, if in use

• Check that the proxy settings are set to default/auto-detect

• Check the host files - steps can be found here for Windows devices

If that doesn't do it for you, could let us know if you experience the same behavior if you log in with a friend's or family member's account on your computer?  

Thanks! Keep us in the loop.

[Guzo2]

Thanks a bunch, the deleting the host files worked.

[Elena]

Heya @Guzo2, this is so good to hear!

If you'd like to stay with us on the Community and have a minute to spare, we have a newcomers thread where you can present yourself if you'd like.

We'd be happy to have you, cheers!