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"Something went wrong try reloading page"

Solved!

"Something went wrong try reloading page"

Plan

Free/Premium

Country

USA

Device

(Samsung Galaxy 9, Windows 10 PC)

Operating System

(Android Oreo, Windows 10,etc.)

 

My Question or Issue

Having trouble logging into spotify PC app and webplayer.

When I log in on PC app it says something about it being blocked by the firewall, although it is not blocked the app is allowed through the firewall and i have even turned off the firewall still doesnt work.

When i log into webplayer it says the error in the title. ^^^

The only thing that works is the app on my samsung phone (android)

What could this be?

Reply

Accepted Solutions
Marked as solution

Hey there @Guzo2,

 

Thanks for reaching out about this here in the Community!

 

There are a few things you could try to solve this and we'd recommend staring with these: 

  • Disable any antivirus software temporarily to see if that helps - if it does, make sure to set Spotify as an exception

  • Turn off any VPN, if in use

  • Check that the proxy settings are set to default/auto-detect

  • Check the host files - steps can be found here for Windows devices

If that doesn't do it for you, could let us know if you experience the same behavior if you log in with a friend's or family member's account on your computer?  

 

Thanks! Keep us in the loop.

ElenaModerator
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View solution in original post

3 Replies
Marked as solution

Hey there @Guzo2,

 

Thanks for reaching out about this here in the Community!

 

There are a few things you could try to solve this and we'd recommend staring with these: 

  • Disable any antivirus software temporarily to see if that helps - if it does, make sure to set Spotify as an exception

  • Turn off any VPN, if in use

  • Check that the proxy settings are set to default/auto-detect

  • Check the host files - steps can be found here for Windows devices

If that doesn't do it for you, could let us know if you experience the same behavior if you log in with a friend's or family member's account on your computer?  

 

Thanks! Keep us in the loop.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Thanks a bunch, the deleting the host files worked.

Heya @Guzo2, this is so good to hear!

 

If you'd like to stay with us on the Community and have a minute to spare, we have a newcomers thread where you can present yourself if you'd like.

 

We'd be happy to have you, cheers!

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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