"We can't play this song until you allow this artist in the spotify phone app"

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"We can't play this song until you allow this artist in the spotify phone app"

user-removed
Not applicable

Plan

Premium

Country

Sweden

Device

Mobile & PC

Operating System

Android & Windows 10

 

My Question or Issue

I'm trying to play music from the band "Pendulum" but whenever i press play i get a message popup saying:
"Spotify We can't play this song until you allow this artist in the spotify phone app"

 

When i try playing it on my phone nothing happens at all.
I've looked around on my phone but i don't see where im supposed to "allow" this artist to be played on my phone app. Even less why i have to allow it in the first place...

ea5d1074f9177db2b67ce839c1e581c9.png
1 ACCEPTED SOLUTION
Solution!

dan96
Casual Listener

In the latest version of the Spotify phone app, you should be able to fix it.

1. Search for the affected arist's page on the Spotify phone app. You will need to go to their artist page.

2. Ordinarily there should be a Follow button up the top right near the artist name, there is like a  🚫 symbol. Click on that.

3. You will need to restart the Spotify app on your desktop.

View solution in original post

29 Replies

AC21
Newbie

Same problem again and again. Works temporarily if I uninstall & reinstall the app but will come back after playing the artist I'm having problems with. Spotify has always been riddled with glitches and has a pretty poor interface but this is unacceptable. I've cancelled my premium account and will give Amazon unlimited a go instead. More money to Jeff Bezos.

Alex
Moderator
Moderator

Hey there @AC21,

 

Welcome to the Community!

 

We are aware of this issue and are currently looking into it. You can go ahead and add your +Vote to this Ongoing Issue thread. This way you'll get notified as soon as there are any updates.

 

You can try the troubleshooting steps in the post and see if that makes any difference for you.

 

Hope this helps. If you have more questions, don't hesitate to reach out again.

 

Have a great day!

 

 

AlexModerator
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Arratyn
Casual Listener

You can try adding a song to your library, it worked several times for me.

Solution!

dan96
Casual Listener

In the latest version of the Spotify phone app, you should be able to fix it.

1. Search for the affected arist's page on the Spotify phone app. You will need to go to their artist page.

2. Ordinarily there should be a Follow button up the top right near the artist name, there is like a  🚫 symbol. Click on that.

3. You will need to restart the Spotify app on your desktop.

View solution in original post

08Vulcan1600
Visitor
Thanks for that worked perfectly - Wish Spotify would stop stuffing about with my frikin settings

spotifypassword
Casual Listener

I have logged into the app on my mobile. This solution does not work. There is not such a symbol or Follow button up.

fpocs
Visitor

Just so this gets a reply: next to the follow button there should be the 3 Dots button. Inside that is the option to block / unblock an artist. Had this happen to me with Jai Paul.

baconpopsicle
Newbie

Click on the three dots on the top right corner in the artist's page, you'll then see the "Allow to play this" option.

L0adi3
Newbie

Worked like a charm.  Thanks.

Nico
Community Legend

Hey @user-removed! Welcome to the Spotify Community. ^^

 

No worries!

Could you please check the 'Artists' tab on your phone, and look for an option called 'Hidden'. From there, you might find an artist you've accidentally chosen to block and un-block them. 

 

Please restart both of your apps after this.

Let me know if that helps, thanks! ^^

 

Peace

user-removed
Not applicable

I went in to "Your Library" pressed "Artists" But i can't find any option called "Hidden"

Screenshot_20190415-100559.jpg

Nico
Community Legend

@user-removed 

 

Hmmm, that's odd.

It looks like you still got the UI. Could you try to reinstall your app to see if that helps seeing the 'Hidden Artists tab'? Here's a step by step tutorial. ^^

 

Peace

user-removed
Not applicable

I cleared data & cache, uninstalled Spotify and then re-installed but the UI looks the same.

Nico
Community Legend

@user-removed

I'm sorry to hear this.

 

I've escalated your issue to the support.

I will reply with help soon. ^^

 

Peace

Nico
Community Legend

@user-removed 

 

Could you let me know what phone and version you're using so I can look further into it?

 

Thanks!^^

Peace

user-removed
Not applicable

I believe its : ZenFone 3 Max (ZC553KL)

But the model nr on the back says: ASUS_X00DD

Hoping the picture will help

 

Screenshot_20190415-171831.jpg

Peter
Moderator
Moderator

Hey @user-removed.

 

Thanks for providing us with that info, and apologies for the late reply!

 

Could you confirm the following for us:

  • Did you recently upgrade to Premium?
  • If so, then do you remember selecting the 'Don't play this' option for Pendulum while you were still on the free version?

Thanks! We'll be looking out for your reply.

PeterModerator
 
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user-removed
Not applicable
No i have been using premium for several years.

Peter
Moderator
Moderator

Hey @user-removed.

 

Thanks for your reply!

 

Since you can play songs by Pendulum normally on your phone but not on your desktop PC, we suspect that you might be logged into a different account on each device.

 

Do you mind logging out of your account on desktop and signing in again, making sure that you've signed in using the same credentials as the ones you've used to log in to your account on your phone?

 

Thanks! We'll be looking out for your reply.

PeterModerator
 
Help others find this answer and click "Accept as Solution".
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user-removed
Not applicable
I can not play songs from Pendulum on either device. Nothing happens when i
press play on my Mobile device.
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