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Plan
Premium
Country
Sweden
Device
Mobile & PC
Operating System
Android & Windows 10
My Question or Issue
I'm trying to play music from the band "Pendulum" but whenever i press play i get a message popup saying:
"Spotify We can't play this song until you allow this artist in the spotify phone app"
When i try playing it on my phone nothing happens at all.
I've looked around on my phone but i don't see where im supposed to "allow" this artist to be played on my phone app. Even less why i have to allow it in the first place...
Solved! Go to Solution.
In the latest version of the Spotify phone app, you should be able to fix it.
1. Search for the affected arist's page on the Spotify phone app. You will need to go to their artist page.
2. Ordinarily there should be a Follow button up the top right near the artist name, there is like a 🚫 symbol. Click on that.
3. You will need to restart the Spotify app on your desktop.
Hey @user-removed! Welcome to the Spotify Community. ^^
No worries!
Could you please check the 'Artists' tab on your phone, and look for an option called 'Hidden'. From there, you might find an artist you've accidentally chosen to block and un-block them.
Please restart both of your apps after this.
Let me know if that helps, thanks! ^^
Peace
I went in to "Your Library" pressed "Artists" But i can't find any option called "Hidden"
@user-removed
Hmmm, that's odd.
It looks like you still got the UI. Could you try to reinstall your app to see if that helps seeing the 'Hidden Artists tab'? Here's a step by step tutorial. ^^
Peace
I cleared data & cache, uninstalled Spotify and then re-installed but the UI looks the same.
@user-removed
I'm sorry to hear this.
I've escalated your issue to the support.
I will reply with help soon. ^^
Peace
@user-removed
Could you let me know what phone and version you're using so I can look further into it?
Thanks!^^
Peace
I believe its : ZenFone 3 Max (ZC553KL)
But the model nr on the back says: ASUS_X00DD
Hoping the picture will help
Hey @user-removed.
Thanks for providing us with that info, and apologies for the late reply!
Could you confirm the following for us:
Thanks! We'll be looking out for your reply.