Spotify Community

user-removed · ‎2019-04-15

Plan

Premium

Country

Sweden

Device

Mobile & PC

Operating System

Android & Windows 10

My Question or Issue

I'm trying to play music from the band "Pendulum" but whenever i press play i get a message popup saying:
"Spotify We can't play this song until you allow this artist in the spotify phone app"

When i try playing it on my phone nothing happens at all.
I've looked around on my phone but i don't see where im supposed to "allow" this artist to be played on my phone app. Even less why i have to allow it in the first place...

dan96 · ‎2019-05-26

In the latest version of the Spotify phone app, you should be able to fix it.

1. Search for the affected arist's page on the Spotify phone app. You will need to go to their artist page.

2. Ordinarily there should be a Follow button up the top right near the artist name, there is like a 🚫 symbol. Click on that.

3. You will need to restart the Spotify app on your desktop.

View solution in original post

Nico · ‎2019-04-15

Hey @user-removed! Welcome to the Spotify Community. ^^

No worries!

Could you please check the 'Artists' tab on your phone, and look for an option called 'Hidden'. From there, you might find an artist you've accidentally chosen to block and un-block them.

Please restart both of your apps after this.

Let me know if that helps, thanks! ^^

Peace

NicoRock Star 17

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user-removed · ‎2019-04-15

I went in to "Your Library" pressed "Artists" But i can't find any option called "Hidden"

Nico · ‎2019-04-15

@user-removed

Hmmm, that's odd.

It looks like you still got the UI. Could you try to reinstall your app to see if that helps seeing the 'Hidden Artists tab'? Here's a step by step tutorial. ^^

Peace

NicoRock Star 17

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

user-removed · ‎2019-04-15

I cleared data & cache, uninstalled Spotify and then re-installed but the UI looks the same.

Nico · ‎2019-04-15

@user-removed

I'm sorry to hear this.

I've escalated your issue to the support.

I will reply with help soon. ^^

Peace

NicoRock Star 17

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Note: I'm not a Spotify employee.

Nico · ‎2019-04-15

@user-removed

Could you let me know what phone and version you're using so I can look further into it?

Thanks!^^

Peace

NicoRock Star 17

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

user-removed · ‎2019-04-15

I believe its : ZenFone 3 Max (ZC553KL)

But the model nr on the back says: ASUS_X00DD

Hoping the picture will help

Peter · ‎2019-04-18

Hey @user-removed.

Thanks for providing us with that info, and apologies for the late reply!

Could you confirm the following for us:

Did you recently upgrade to Premium?
If so, then do you remember selecting the 'Don't play this' option for Pendulum while you were still on the free version?

Thanks! We'll be looking out for your reply.

PeterModerator

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user-removed · ‎2019-04-18

No i have been using premium for several years.

Spotify Community

"We can't play this song until you allow this artist in the spotify phone app"

"We can't play this song until you allow this artist in the spotify phone app"

Re: "We can't play this song until you allow this artist in the spotify phone app"

Re: "We can't play this song until you allow this artist in the spotify phone app"

Re: "We can't play this song until you allow this artist in the spotify phone app"

Re: "We can't play this song until you allow this artist in the spotify phone app"

Re: "We can't play this song until you allow this artist in the spotify phone app"

Re: "We can't play this song until you allow this artist in the spotify phone app"

Re: "We can't play this song until you allow this artist in the spotify phone app"

Re: "We can't play this song until you allow this artist in the spotify phone app"

Re: "We can't play this song until you allow this artist in the spotify phone app"

Re: "We can't play this song until you allow this artist in the spotify phone app"

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