"We can't play this song until you allow this artist in the spotify phone app"

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Re: "We can't play this song until you allow this artist in the spotify phone app"

Moderator
Moderator

Hey @user-removed.

 

Thanks for your reply!

 

Since you can play songs by Pendulum normally on your phone but not on your desktop PC, we suspect that you might be logged into a different account on each device.

 

Do you mind logging out of your account on desktop and signing in again, making sure that you've signed in using the same credentials as the ones you've used to log in to your account on your phone?

 

Thanks! We'll be looking out for your reply.

PeterModerator
 
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Re: "We can't play this song until you allow this artist in the spotify phone app"

user-removed
Not applicable
I can not play songs from Pendulum on either device. Nothing happens when i
press play on my Mobile device.
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Re: "We can't play this song until you allow this artist in the spotify phone app"

Moderator
Moderator

Hey @user-removed.

 

Thanks for clarifying that.

 

Lastly, could you confirm that:

  • you've never seen the option to not play songs by Pendulum on mobile?
  • this only happens for songs by Pendulum?

Once we've confirmed this, we will look into it further.

 

Thanks! We'll be looking out for your reply.

PeterModerator
 
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Re: "We can't play this song until you allow this artist in the spotify phone app"

user-removed
Not applicable
As far as i am aware i have never seen an option not to play songs by
Pendulum on my mobile device.

I haven't experienced this with any other artist so far.
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Re: "We can't play this song until you allow this artist in the spotify phone app"

Moderator
Moderator

Hey @user-removed.

 

Thanks for getting back to us.

 

Based on the info you provided us with, we still believe that this is an issue specific to your account.

 

As a result, we suggest you create a new account, and then reach out to our Customer Support team here. They will be able to help you out with transferring all your saved music to the new account and then closing the old one.

 

Hope that helps! Let us know if you have any other questions about this.

PeterModerator
 
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Re: "We can't play this song until you allow this artist in the spotify phone app"

Casual Listener

I have the same exact issue. It seems this is not limited to only one account.

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Re: "We can't play this song until you allow this artist in the spotify phone app"

user-removed
Not applicable
I ended up making a new account, having a support person transfer my
playlists and then it worked for me.
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Re: "We can't play this song until you allow this artist in the spotify phone app"

Casual Listener

Thanks for the update. It's such an annoying bug.

 

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Re: "We can't play this song until you allow this artist in the spotify phone app"

Moderator
Moderator

Hey @user-removed.

 

Glad to hear that our Customer Support team were able to help you out with that!

 

I forgot to mention that this is something that you can also do on your own. To find out how, just check out this Spotify Answer.

 

Hope that helps! Let us know if there's anything else we can help with.

PeterModerator
 
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Re: "We can't play this song until you allow this artist in the spotify phone app"

Newbie

I have the same issue, which seems to randomly show up with artists I have listened to for years (as a premium subscriber).  I have never blocked any of the artists this has happened to.  The two I recall it happening with are Ministry and My Life with the Thrill Kill Kult.  If nothing else, it would be great to see a list of blocked artists so that we can edit it and unblock them.

Edit: Adding some more I have found to see if there is any connection:  
Front 242
Laibach

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